MGMT 230 Pre-Class Quiz - Ch 14
Which of the following is the first step in Kotter's eight-step plan for implementing change?
Establish a sense of urgency by creating a compelling reason for why change is needed.
How does process consultation help in organizational development?
It assists the client in perceiving, understanding, and acting upon process events.
Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?
It consists of four steps including discovery, dreaming, design, and destiny.
Which of the following statements is true regarding SDLC?
It is circular in nature.
Which of the following statements is true regarding balanced scorecards?
It uses a formal process to take broad strategic corporate objectives and translate them into very specific individual performance goals suited to the worker's job title and responsibilities.
Who built on Lewin's three-step model to create a more detailed approach for implementing change?
John Kotter
Which tool highlights the stages a company should go through when making changes to their information technology tools and processes?
Software development lifecycle
Which of the following statements is true regarding the ways individual workers can support change within the organization?
They tolerate uncertainty and ambiguity through cognitive exercises and stress reduction techniques.
Which one of the following is not listed as a tactic for dealing with resistance to change?
acceleration
Rather than looking for problems, ________ seeks to identify the unique qualities and special strengths of an organization, which can then be built upon to improve performance.
appreciative inquiry
Which of the following ways can individuals contribute to change and support reconciliation and social justice?
believe people when they tell you they have experienced discrimination or harassment
Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?
building support and commitment
How can individuals in a position of authority contribute to change and support reconciliation and social justice in Canada?
by implementing the anti-bias and inclusion techniques
The primary benefit of balanced scorecard process is ________ and ________.
clarity; focus
The application of direct threats or force upon resisters is called ________.
coercion
Which of the following options does not constitute an underlying value in organizational development efforts?
coercion
Addressing problems directly and openly in organizational development is referred to as ________.
confrontation
Which of the following is not one of the stages a company should go through when making changes to their information technology tools and processes?
cross-fertilization
A(n) ________ resistance to change clouds the link between the change and the reaction to it and may surface weeks, months, or even years later.
deferred
Which of the following ways can individuals contribute to change and support reconciliation and social justice in Canada?
do your research to understand the current state of equity in Canada
Which of the following is a step in the appreciative inquiry process?
dreaming
Procedural fairness while implementing changes is especially important when ________.
employees perceive the outcome as negative
Which of the following is an example of a source of individual resistance?
fear of the unknown
Individuals higher in ________ are better able to learn and adapt to changes in the workplace.
general mental ability
Which of the following resistances to change is implicit?
increased error
Which of the following is an example of an organizational source of resistance to change?
limited focus of change
The management of a firm threatens to close a manufacturing plant whose employees are resisting an across-the-board pay cut. If the threat is untrue, the management is using ________.
manipulation
Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?
manipulation
Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.
participation
Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?
process consultation
Which of the following is an example of an individual source of resistance to change?
selective information processing
Organizations are increasingly adjusting their processes and positioning their products as environmentally friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in ________.
social trends
After restructuring, your division has had trouble filling the open positions with appropriate candidates. The selection processes used by human resources have not yet adjusted to the new criteria required for the restructured job positions. This problem is an example of which kind of resistance to change?
structural inertia
Which of the following ways allow leaders and managers to support change within an organization?
supporting coworkers and colleagues by explaining how embracing the change has helped achieve efficiency
Team building typically includes ________.
team process analysis
Which of the following enables practitioners to avoid IT project failures?
use SDLC tool and not to skip key steps