mgmt 301- final study set

reduce errors and defects, increase productivity and enhance supply chain management

A Deloitte Insights survey found that companies are using AI to

formal group

A committee investigating the impacts of health care reform on the organization is an example of a(n)

innovation and learning

A company that works to create a culture that encourages rank-and-file employees to make suggestions, question the status quo, and also measure employee growth, is developing which perspective of the balanced scorecard?

machiavellianism

A cynical leader who believes the ends justify the means and has no qualms about manipulating people should be described as having the trait of

false

A rich medium is more effective with routine situations.

more competitors are offering targeted products

Much to the chagrin of established firms, one clear supertrend is that products and services must get to market faster because

complainer

Noah is quick to point out all the reasons why something won't work, yet he seldom poses ways to resolve these problems. This can go on for days at a time. As his manager, you are working with him to accept developmental feedback. Because Noah is a ________, this might be challenging.

False

OD intervention strategies that are successful in one country are highly likely to be successfully applied in other countries.

true

One violation of privacy is identity theft, a downside of the digital age.

False

Organizational development managers and consultants follow a moving-vehicle model.

false

Organizing is monitoring performance, comparing it with goals, and taking corrective action.

False

Undocumented immigrants make up about 20 percent of the U.S. workforce.

true

Using the SMART framework is a helpful way to state your Wildly Important Goal.

performance management

________ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

servant

________ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves.

reward

________ power, which all managers have, is power that results from a managers' authority to offer praise and pay raises, even promotions to their subordinates.

behavioral

"I'm going to buy a Ford to support the U.S. auto industry" is an example of which component of attitude?

purpose of the organization

A mission statement expresses the:

False

A person's emotional stability refers to how intellectual, imaginative, curious, and broad-minded he or she is.

business model

An organization's _______ expresses the need the firm will fill, the operations of the business, its components and functions, and the expected revenues and expenses.

Selection

Applications resumes interviews and employment tests are all _____ tools

evaluating oppurtunities

Armando, CEO of a successful medical supply company, is constantly reading press releases, ads, and news articles about his competition. He regularly checks information about new competitive products and visits trade shows to study his competition. Armando is involved in

deal with uncertain and competitive conditions

At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and

false

Authenticity, control, and collaboration are the three drivers of the "trust triangle." Group startsTrue or False

true

role ambiguity occurs when a job description and criteria for promotion are vague

true

Hanson Steel sees the new trade tariffs as an organizational threat.

differentiation

An organization that is offering unique, superior products or services to a wide market is pursuing a strategy of

Operational goal

Aliya is a front-line supervisor in a clothing store. She desires to decrease the time she spends working on doing her daily closing work by 45 minutes. Aliya has set herself a(n)

a cat-sitting service, where you take care of people's cats when they are on vacation; you decide to advertise your services on Craigslist and the local newspaper

Based on planning and strategic management principles, which of the following start-up companies has the LEAST potential to have a competitive advantage, to be profitable, and to grow?

lobbying for enw financial laws

Based on the Management in Action case, which of the following is NOT a mechanism or lever for Wells Fargo leadership to directly change its culture?

formulate functional strategies

Carlos has written his mission, vision, and value statements. He has completed his organizational assessment. What is his next step?

heuristics

Casey has a simple rule that he follows when it comes to new hiring; if four or more of his staff are working 20% or more overtime, he hires another employee. Casey is using

big data

Climax Medical Technology, a fast-growing global research firm, has accumulated so much client information that conventional database management systems cannot handle its customers' needs. Therefore, Climax purchased very sophisticated analysis software and supercomputing-level hardware. Climax Medical Technology is tapping the power of

analytical

Daniel loves sales because he responds well to the pressure he faces in the many new or uncertain situations he encounters as a salesperson. Like most successful salespeople, he is high in his tolerance for ambiguity, yet he struggles with making decisions quickly. Daniel likely has a(n) ________ decision-making style.

product

Disney has different divisions for movies, cable television, stores, theme parks, and so on. The Disney theme parks part of the empire alone has divisions spanning restaurants, entertainment, cruises, and hotels. Disney is an example of an organization with ________ divisions.

boundaryless organization

Engines for race cars are intricate machines with up to 30,000 unique parts. Fast Draft, an engine manufacturer, contracts with vendors to provide most of these specialty parts while Fast Draft focuses on assembly. By using this structure, Fast Draft does not depend too heavily on any one supplier, and can adapt quickly as engine technology changes. This is an example of a

diagnosis

Glenn is the R&D manager with Quick Print Inc. The company is having a problem with one of its most popular copiers jamming. The vice president of marketing told Glenn that "we need to quickly discover how to turn this problem into a desirable situation. You need to determine the underlying cause of the problem and perhaps even make improvements to the copier." When Glenn analyzes the underlying causes of the paper-jam problem, which function is he performing?

opportunity

Grace is the owner of a local trinket shop. A successful global candle company approached her about selling its products in her shop. Grace knows this product and company can help her exceed her existing goals. Selling candles is a(n) _____ for Grace.

espoused values

Hewlett-Packard (HP) founders David Packard and William Hewlett strived to create a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company. In HP's culture, individual responsibility and the importance of innovation are

growth

In 2003, Myspace launched a social networking website offering an interactive, user-submitted network of friends, personal profiles, blogs, groups, photos, music, and videos. Myspace was the largest social networking site in the world, from 2005 to 2009. Recently, it was purchased by Specific Media, an online platform where music fans can interact with their favorite entertainers, listen to music, watch videos, share and discover cool stuff and just connect. Which of the following describes Specific Media's strategy?

skills and capabilities that give a company advantages in executing its strategies.

In a SWOT analysis, organizational strengths are

challenging but realistic

In terms of difficulty, the best goals are

vision statement

Luxottica, a manufacturer of fashionable prescription eyewear, notes on its website, "To see the beauty of life inspires its sustainable and ethical business approach and its corresponding pillars, including a commitment to excellence, visual well-being, social impact, and environmental protection." This excerpt from the company's website states Luxottica's

cascade down

MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO working as objectives ______ through the organization.

true

Mel's Diner is a popular café that specializes in home-cooked meals, friendly service, and a menu that contains vegan and vegetarian dishes (menu items that no other restaurant in the area offers). Mel's Diner is engaging in strategic positioning by offering the unique menu items of vegan and vegetarian dishes.

true

Mel's Diner is a popular café that specializes in home-cooked meals, friendly service, and a menu that contains vegan and vegetarian dishes (menu items that no other restaurant in the area offers). Mel's Diner is engaging in strategic positioning by offering the unique menu items of vegan and vegetarian dishes. Group startsTrue or False

if all else fail, slows the spread of bad practice

Nikolai knows that what his boss has asked him to do is not in the best interest of the company. He also knows that if he does not do what he was asked to do, he will be written up and put on disciplinary action. He decides instead to do what his boss wants, just slower than his boss may have liked. Nikolai is using the principle of

contain 2 command structures in which some people report to two bosses

Organizations using a matrix structure

availability

Otis, the manager of a camera store, believes that his store may be closed by corporate in the near future, so he cannot sleep well at night and he is dealing with severe anxiety and irritability, and he has been ill several times this month. Several times Otis has missed important details in his job, and he almost got in an automobile accident this morning. The district manager is coming today to do his bimonthly evaluation of Otis's store. Although Otis usually performs well, he is worried about this one. His district manager may be influenced by ________ bias.

growth

PC's & More has shifted to sales and service of laptops and PCs, where it has the potential to triple the number of its customers. The company is no longer offering repairs on older types of office equipment because the demand for service on this equipment is low, and profits in that part of the business have dropped significantly. PC's & More is implementing a _____ strategy.

analytics

Party Supply uses time-series forecasts, such as past holiday sales and the strength of store sales this year, to predict future sales based on patterns of historical data. Party Supply is using

framing bias

Republican advertisements about Representative Adam Johnson, the Democratic candidate, portray him as lazy, dishonest, and poor at his job. At the same time, the Democratic ads for Adam Johnson describe him as a caring, honest, hard worker. The sponsors of these advertisements know that ads can affect whom voters choose on Election Day. The tendency of decision makers (the voters in this example) to be influenced by how a situation or problem is presented to them is an example of

samuel learns that he must keep his car clean and neat, and some says he will be assigned to complete only airport pick ups and drop offs

Samuel has been working for Lyft for three months. He expected that his job would be to respond to requests on the app for a ride, pick up fares and drop them off at their desired locations, but he is realizing that the job entails much more. Which of these is most characteristic of the encounter phase of organizational socialization?

intuition

Simon has been in the landscaping business for over 40 years. When Jorge, his business partner, suggested adding snow removal as an extra service, Simon responded with "My gut feeling is to say yes because of my experience in the past and what I have seen other companies do over the years, both successfully and not." Simon is acting on ________ in his response to Jorge.

cost-focus

Ski Safety sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors, which offer a larger line of more expensive products and focus on broader markets. Ski Safety is pursuing a ____ strategy.

false

Smart manufacturing is achieved by instituting employee surveillance and monitoring.

market

Terry, the owner of River City Flooring, is driven by competition. His company sells and installs custom flooring, cabinets, and countertops. River City Flooring focuses on customers by delivering quality results on tight deadlines. Terry pushes his managers to continually exceed their productivity goals because that is what increases profits. Terry feels "there is not enough time for training." However, his employees are regularly rewarded for their success in meeting company goals. River City Flooring has a(n) ________ culture.

satisficing

The concept of "bounded rationality" is most closely related to the _________ model of decision making.

What is our reason for being?; What do we want to become?

The planning process begins with two attributes: a mission statement and a vision statement. What questions are answered with each of these?

tactical

The upper management of a large national insurance company has passed along the new goal of improving customer service to the district managers. The district managers will set goals to be achieved over the next 6 to 24 months as part of ____ planning.

coordinated effort

To carry out recycling, the city sanitation service must pick up recyclables from people and companies, process and package the recyclables using specialized equipment, and distribute the recycled materials to buyers. Establishing a recycling program requires a great deal of

representativeness

Wes, the store manager, recently had to fire Andrea, an employee who graduated from Southern College. He felt that Andrea was not well trained at her school. So, when Zeke, also a graduate from Southern College, applied for Andrea's old position, he did not want to consider hiring him, feeling Zeke also probably did not receive the proper training. Wes was affected by _____ bias.

false

When Amazon says, "we want to be Earth's most customer-centric company," it is stating its code of ethics.

escalation of commitment

When Sebastian wrote the contract with BP for over two billion dollars, he included targets for performance that had to be met before a payment would be released. Sebastian was trying to avoid ________bias.

high turnover of employees

When analyzing the "W" in SWOT analysis, a manager might take note of

planning helps you cope with uncertainty

Which of the following is a benefit of planning?

nonrational decision making

With the community interested in eating healthy, Mary Catherine, a restaurant owner, is considering adding more gluten-free dishes to her menu. This decision is uncertain and risky, and she finally decides to go with her gut feelings. Mary Catherine is exhibiting

SWOT

You have been asked by a new a hair salon, Twist & Braid, to identify whether or not they should expand the business either by opening a new salon or expanding the current salon to offer new services. As a first step, you interview the owner and clients as they come in for their appointments. You also visit a few other local businesses and conduct interviews of people as they pass by. You also review Yelp and Facebook for reviews of the salon. Which of the following best describes the process you are implementing?

the feedback loop

______ requires a manger to visit an earlier step in the strategic-management process in order to revise actions if necessary. Multiple Choice

true

According to Maslow's hierarchy of needs, joining a leadership development group is an example of the self-actualization need.

expectancy instrumentality and valence

According to Victor Vroom, the three primary elements that determine how willing an employee is to work hard at tasks important to an organization are

Distributive

According to equity theory, which type of justice reflects the perceived fairness of how resources and rewards are distributed or allocated?

Valence

According to expectancy theory, your ________ is low if you don't think a bonus or raise is going to be big enough to justify working evenings and weekends.

False

Adaptive change is the introduction of a practice that is new to the organization.

Belinay shows Cassius how to properly clean the glasses

Adrian is the manager of Olive-or-Twist, a swanky martini lounge. Belinay is an accomplished mixologist and she serves as the bar manager. Cassius recently began working as a barback, and this is his first job. Which of the following is an example of downward communication?

adjorning

After three months of boot camp, the group of new Marines had learned many skills and developed lifelong friendships. The final week of boot camp, called Marine Week, signaled that this group had reached the ________ stage, and would soon be moving onto their next assignments.

False

Arbitration is the process in which a neutral third party listens to both sides in a dispute, makes suggestions, and encourages them to agree on a solution.

innovation

As CEO of a successful tech start-up, Ricardo likely understands that ________ hinges on taking risks and can result in failure.

employee-centered

As a leader, Ervan mentors new employees, encourages socialization, and worries more about building trust than building profits. Ervan is probably a ________ leader.

True

Assuming they have choices, people will make the choice that promises them the greatest reward if they think they can get it.

the stable of psychological traits and behavioral attributes that give a person his or her identity

Choose the definition of the term that completes this sentence: Managers should understand ________ because they affect how people perceive and act within the organization.

true

Claire's Catering is providing food for a major social event next Saturday. Because Claire's does not have enough employees to fully staff the event, the manager should implement talent management to recruit enough workers for the event.

False

Collaboration results from formal structures such as designated leaders, planned agendas, and organizational charts.

Motivation

Content and process are perspectives on

False

Darla is quiet and shy and does not enjoy interacting with others unless it is strictly for a work project. Her supervisor, Ted, is sending her to a networking event where he hopes Darla will make connections with new clients. Based on Darla's attitude, Ted is making the correct choice by sending her.

False

Dissemination is the transfer of information and understanding from one person to another.

connectivity

Effective social media use by businesses can enable

true

Employee attitudes, turnover, organizational culture, and resource capabilities are typical metrics in the foundational perspective of the balanced scorecard approach.

a stronger, better-performing work unit.

For a manager, building an effective team requires work, but the payoff is

true

Goal-setting theory suggests that employees can be motivated by goals that are specific and challenging, but achievable.

true

If Diamond, a corporate recruiter, wants to selectively recruit passive job candidates, she should utilize the LinkedIn social media network.

Social Awareness

If you completed an online training to improve your empathy, you would be targeting which dimension of emotional intelligence?

False

Improvement innovations refer to the invention of breakthrough products or services that don't exist yet and that are aimed at creating brand-new markets and customers.

Self- managed

In ________ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.

False

In adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge

true

In sexual harassment, the harasser may be a(n) outsider, coworker, supervisor, or someone of the same sex.

unfreezing

In the ________ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.

False

In two-tier wage contracts, veteran employees are paid less or receive fewer benefits than new employees.

the autonomy aspect of self-determination theory

Jaco is most motivated when he is able to influence his work environment and decide when and how to complete his work. Which of the following best describes Jaco's motivation?

Task

Kendall frequently spots issues that will affect both her team in Sacramento and their counterparts in San Bernardino. Kendall plays a ________ role by setting meetings with both teams so they can work openly and coordinate smoothly.

phrase requests in question form

Kennedy, who exhibits feminine communication norms, is likely to

false

Leadership is the ability to marshal human, informational, and other resources to get something done.

true

Low self-efficacy is associated with learned helplessness, the debilitating lack of faith in one's ability to control one's environment.

false

Management by measurement is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

intrinsic

Margot is a third grade teacher who spends time each afternoon tutoring students who need a little extra guidance. Margot also volunteers to read to the residents at a nursing home. Margot seems to seek ________ rewards.

false

Marina is a manager who has poor leader-member relations with her employees who perform unambiguous, easily understood tasks. She should use a task-oriented leadership style.

No, because a strategy sets a long-term goal and direction for an organization.

Mark Zuckerberg stated that Facebook's early idea was to "Move fast and break things." He set that as his strategy for the company. Was he using the concept of strategy correctly?

expert

Medical knowledge possessed by doctors results in their ________ power.

False

Members of a group that are asking "What's next?" are in the performing stage of team development.

true

Over 80% of workers feel their companies could do better to integrate and transition employees into new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities.

Incentives

Profit-sharing plans, commissions, bonuses, and stock options are examples of

false

Quality assurance programs have been successful in many manufacturing environments because they increase workers' autonomy over the work process.

False

Reinforcement theory attempts to explain behavior change by suggesting that behavior with negative consequences tends to be repeated, whereas behavior with positive consequences tends not to be repeated.

False

Research reveals that emotional people tend to be more satisfied with their jobs, committed to their employer, and produce more work than conscientious individuals.

False

Research shows that compensation is the most motivating factor for workers.

true

Selim believes that his hard work will lead to a better job performance. Selim is independently motivated so he does not need to be closely supervised in order to complete his job. Selim demonstrates an internal locus of control.

true

Studies have shown that informal groups enhance innovation and productivity. Group startsTrue or False

leader bahaviors

Supportive, value-based, and work facilitation are examples of the ________ element in House's revised path-goal leadership model.

true

Teamwork is considered the cornerstone of future management.

False

The Dunning-Kruger effect is a cognitive bias whereby people who are competent at something are unable to recognize their own competence. And not only do they fail to recognize their own competence, they're also likely to feel that they actually are incompetent.

deming managment

The PDCA cycle is part of

true

The best leaders display both transactional and transformational leadership styles.

False

The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

behavioral-description interview

The question "What was the best idea you ever sold to a boss or coworker?" would be used in a(n)

true

The simplest definition of productivity is outputs divided by inputs.

true

The systems model of change consists of three parts: inputs, target elements of change, and outputs.

uniform focus on delivering customer value and continuous improvement of work processes.

The two core principles of TQM are

False

The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon.

unfreeze, change, refreeze

To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages. Choose the correct three.

true

Total quality management (TQM) is a comprehensive approach led by top management and supported throughout the organization that is dedicated to continuous quality improvement, training, and customer satisfaction.

true

Veronica thinks Yu-Chen is arrogant. Yu-Chen thinks Veronica is unprofessional. Forcing Veronica and Yu-Chen to work together could diminish both workers' well-being.

retrieval from memory

What is the last step of the perceptual process?

true

When Riley, a physical therapist, prescribes stretches and exercises to his patients, he is communicating externally.

False

When a company improves the packaging of its product, it is introducing a radically innovative change.

innovative

When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is implementing a(n) ________ change.

enrichment

When one department store authorized thousands of its sales clerks to handle functions normally reserved for store managers, such as handling merchandise-return problems and approving customers' checks, the store implemented a job ________ technique.

halo effect

When physically attractive people are also assumed to be smarter and nicer, which perception distortion has occurred?

unstructured

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. This means the hiring manager used ________ interviews.

are less likely to accept change

When there is a climate of mistrust, employees

grapevine

Which of the following exemplifies a communication channel that is outside the organization's formal structure and does not follow the chain of command?

keep it simple, use short words, sentences, and phrases

Which of the following is a good tip for being an effective writer?

rational persuasion

Which of the following is most often used to influence others?

support the organizations vision

With setting SMART goals, you should choose only a few goals on which to focus. These goals should be results-oriented and

equal employment oppurtunity commision

Workers who face discrimination in their jobs in the United States can file a complaint with the

fair labor standards act

Yasuf works as a certified nursing assistant (CNA) for his county's human development center. Because the center needs multiple CNAs working at all times, Yasuf frequently earns overtime pay by working more than 40 hours in a week. Overtime protections were established by the

lean six sigma

________ focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project.

better at recieving feedback

learning to listen and resisting defensiveness are steps toward becoming