MGMT 3080 Test 2

A person who clarifies key issues for a group has taken on the role of

information seeker/giver.

Rachel bought a table at a thrift store for $20. She had a feeling it might be valuable. When cleaned up and assessed, the table turned out to be an antique from the 1700s, worth $3,250. What was Rachel using to make her decision?

intuition

Dr. Slotsky is a well-liked professor. Last term, no one received less than a B in any of his courses. Dr. Slotsky may be suffering from _________ perceptual error.

leniency

Despite the information available, Becky consistently uses her cell phone to text when driving down the highway. This is an example of ______ decision making.

nonrational

Norm

An attitude, opinion, feeling, or action—shared by two or more people—that guides behavior. A role is a set of expected behaviors for a particular position.

TRUE / FALSE: A norm is a set of expected behaviors for a particular position.

FALSE

TRUE / FALSE: Effective managers give employees timely and task-specific feedback about what they are doing right, but do not give feedback about what they are doing wrong.

FALSE

TRUE / FALSE: Performance management involves monitoring, measuring, and evaluating, but does not include providing consequences for employees' performance.

FALSE

TRUE / FALSE: Tacit knowledge is information that can easily be put into words.

FALSE

TRUE / FALSE: The integrating style of conflict handling is appropriate in all conflict situations.

FALSE

TRUE / FALSE: The tendency to experience groupthink decreases as a group becomes more cohesive.

FALSE

TRUE / FLASE: Jamil is a new member of a group that evaluates student activities on campus. He wants to focus on bringing more foreign students into the mainstream activities. The president of the group seems to have her own ideas and virtually everyone supports her. When Jamil opposes one of her suggestions, everyone looks uncomfortable. This is an example of a psychological safety climate.

FALSE

A decision maker is influenced by the manner in which a problem or question is stated. This represents the _______ bias.

Framing

Which of the following is true about in-group thinking?

In-group members exaggerate the differences between their group and other groups.

Sean is questioning his team's effectiveness. He asks himself "Is the group performing less than, equal to, or greater than the sum of its parts?" Once he thinks this through, he recognizes that two people are not contributing at all. Which of the following will not work to combat social loafing?

Increase group size

Storming Stage

Individuals test the leader's policies and assumptions as they try to decide how they fit into the power structure.

Tacit Knowledge

Information gained through experience that is difficult to express and formalize.

Conflict is considered to be dysfunctional when

It hinders organizational performance

Ways to combat social loafing include

Limit group size, assure equity of effort, hold people accountable, and use hybrid rewards.

The two basic types of goals are:

Performance and Learning

Psychological Safety Climate

Represents a shared belief among team members that it is safe to engage in risky behaviors, such as questioning current practices without retribution or negative consequences.

Intuition

Represents judgments, insights, or decisions that come to mind on their own, without explicit awareness of the evoking cues and of course without explicit evaluation of the validity of these cues.

In a true team, leadership must be shared.

TRUE

TRUE / FALSE: An effective performance management system consists of four steps that form a feedback loop.

TRUE

TRUE / FALSE: Flexspace includes the concept of working from home.

TRUE

TRUE / FALSE: Negative feedback can have a positive motivational effect.

TRUE

TRUE / FALSE: Nonrational models of decision making explain how managers actually make decisions.

TRUE

TRUE / FALSE: Programmed conflict is conflict that raises different opinions regardless of the personal feelings of the managers.

TRUE

TRUE / FALSE: The rational model of decision making explains how managers should make decisions. It assumes that managers are completely objective and possess all information for their decisions. In this model, decisions thus demonstrate excellent logic and promote the organization's best interests.

TRUE

TRUE / FALSE: Trust of character is known as contractual trust.

TRUE

TRUE / FALSE: When the demands or pressures from work and family domains are mutually incompatible, work-family conflict has occurred.

TRUE

Flexspace

When policies enable employees to do their work from different locations besides the office (e.g., coffee shops, home, or the beach).

Avoiding extreme judgments and rating people and objects as average or neutral is known as the _______ perceptual error.

central tendency

In the leniency perceptual error, a person

consistently evaluates people in an extremely positive fashion.

Laura is head of ABC Systems. She needs to allocate a fixed amount of funds to various projects. There are two top projects that Laura believes hold the most promise. She decides to arrange a structured debate for the two top proposals. Importantly, the assumptions of each proposal are identified, and a conflicting counterproposal is generated based on a different set of assumptions. Advocates of each position present and debate the merits of their proposal before Laura makes her decision. Which technique is Laura using to help her make a better decision?

dialectic method

In the context of goal setting, SMART stands for:

specific, measurable, attainable, results-oriented, time-bound.

Carol takes over as CEO of Sandstorm Jeans, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35 percent of the positions. Even after this, the remaining employees resist her ideas. This represent the ____ stage; it is a time of testing.

storming