MGMT 309 Chapter 20

Decisions:

-product service mix -capacity -facilities

Three forms of technology

-unit or small batch -large batch or mass production -continuous process

Boeing spent a lot of money

15 billion

computer-assisted manufacturing

A technology that relies on computers to design or manufacture produc

computer-assisted manufacturing

A technology that relies on computers to design or manufacture products

robot

Any artificial device that is able to perform functions ordinarily thought to be appropriate for human beings

computer-integrated manufacturing (CIM)

CAD and CAM are linked together, and computer networks automatically adjust machine placements and settings to enhance both the complexity and the flexibility of scheduling.

Powerful and complex management control tool?

CIM

Product-service mix

How many and what kinds of products or services to offer -based on corporate, business, and marketing strategies

Operations management

Is the set of managerial activities used by an organization to trans- form resource inputs into products and services or both. -Important that O.M. is efficient and effective to ensure competititveness

The ______ of the national parks service

Mission

Disney has a smartphone app to help visitors navigate ....

Tactical

TQM

Total Quality management

agrimation

automated farming - uses robot harvesters to pick fruit from a variety of trees.

decision making: 3 conditions

certainty, risk, and uncertainty (Ford F150)

Manufacturing

combines and transforms resources into tangible outcomes that are then sold to others

CAD is usually combined with

computer-aided manufacturing (CAM) to ensure that the design moves smoothly to pro- duction.

Bic uses

cost leadership

Automation

designing work so that it can be completely performed by by machines -operate quickly and make few errors; increase productivity

rolex uses____ to

differentiation

Automation relies on

feedback, information, sensors, and a control mechanism. -Feed- back is the flow of information from the machine back to the sensor. -Sensors are the parts of the system that gather information and compare it to preset standards. -The control mechanism is the device that sends instructions to the automatic machine.

Service Organization

one that transforms resources into an intangible output and creates time or place utility for its cutomers

Layout

physical configuration of facilities

Facilities

physical locations where products or services are created, stored, and distributed -Major decisions: location and Layout

Why did manufacturing enter a decline in the 1970's?

primarily bc of foreign competition -US had grown lax and sluggish

Purchasing management, also called

procurement, is concerned with buying the materials and resources needed to create products and services. -heart of effective supply chain

In manufacturing, operation management

provides

Because of their tremendous complexity, CSD systems are not always

reliable

a CAM system is especially useful when

reorders come in the computer can quickly produce the desired product, prepare labels and copies of orders, and send the product out to where it is wanted.

Impact of automation on people in the workplace

short-term: people may find themselves without a job Long-term: more jobs are created than are lost

Feedback

the last step in the automated process -critical component

Supply Chain Management

the process of managing operations control, resource acquisition and purchasing, and inventory so as to improve overall efficiency and effectiveness.1

Technology

the set of processes and systems used by organizations to convert resources into products or services

Capacity decisions

-Involves choosing the amount of products and services that can be produced -high-risk decision bc of uncertainties of the future demand BASED ON DEMAND

Product Layout

-appropriate for large quantities of the same product -assembly line - custom-design a straight-line flow of work for a product when a specific task is performed at each workstation as each unit flows past.

The disadvantages of computer systems

-because they represent fundamental change, they also generate resistance. -because of their tremendous complexity, CAD systems are not always reliable CIM systems are so expensive that they raise the breakeven point for firms using them. This means that the firm must operate at high levels of production and sales to be able to afford the systems.

Operation management directly

-impacts competetiveness, quality, and productivity -influences the organization's overall effectiveness

top quartile

-top 25% -out score out performed those in bottom by more than 10%

computer-aided design (CAD)—

the use of computers design parts and complete products and to simulate performance so that prototypes need not be constructed.

in service, operation management provides

time and place utility

Process Layouts

used in operations that create or process a variety of products -EX: moving patient from xay room, to waiting room, to doctor, to wherever their services are needed

Fixed-position layout

used when an organization is creating a few, very large and complex products -aircraft manufacturers (people move around product)

Cellular layout

used when families of products can follow similar flow paths -clothing manufacturors

Flexible manufacturing systems (FMS)

usually have robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another. - rely on computers to coordinate and integrate automated production and materials-handling facilities.

Flexible manufacturing systems (FMS)

usually have robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another. - rely on computers to coordinate and integrate automated production and materials-handling facilities.

Operations management creeat

value and utility