MGMT 3100 exam 2

Abusive leaders are costly to organizations because of

-increased health care costs -lost productivity -increased absenteeism -ALL OF THE ABOVE

What is ASA? Describe its components.

Attraction-Selection- Attrition framework is valuable for understanding how different organizations create and sustain different cultures over time. (Think of college and universities)

Which statement is accurate regarding Lewin's final stage of planned change?

Change mindsets so change becomes a regular part of corporate culture.

Which action is included in Lewin's unfreezing step?

Develop a sense of urgency

Directive leadership is thought to be most effective when

Employees experience ambiguity on the job

In completing a Big Five personality inventory, Landon was found to have high openness to experience. He would be most likely attracted to an organization like

Google, with a laid-back, innovative culture.

What tips to achieve the servant leadership style are suggested in the text?

Help employees reach their goals

_________ refers to the number of levels within an organization.

Hierarchy

Walker seldom loses his temper at work and always demonstrates empathy for others. He is internally motivated and has many admirable social skills. Walker appears to have

High emotional intelligence

The saying, "Nothing fails like success," tells us what about organizational change?

High performance can lead to overconfidence and failure to change.

Which statement about leader-member exchange (LMX) theory is accurate?

In high LMX relationships, the leader has a trust-based relationship with the member.

Darius finds out that his manager has been cheating employees out of pay bonuses. Darius' manager seems to lack

Integrity

Which trait is the most highly correlated with leadership ability?

Intelligence

Which statement about corporate social responsibility (CSR) is accurate?

It has been gathering momentum for over a decade

During an interview, you should make notes on dress code, building structure, and whether employees look stressed. This is part of which method to evaluate the culture of a company?

Observe the physical environment

A manager prepared for an employee's annual performance review by creating goals and objectives for the employee, scheduling a meeting, and presenting the employee with the goals and objectives. The employee agreed to meet these by the following year's annual review. What did this manager do wrong?

The manager did not involve the employee in setting agreed upon goals and objectives prior to the meeting.

How do reward systems make a difference in company culture?

The reward system thus functions as a primary instrument for acculturation and control by transmitting values and norms to its members

Why is the most likely reason employees who participate in planning change efforts tend to have more positive opinions about the change?

They will feel a sense of ownership of planned change and are more likely to be on board.

Flat structures provide managers with

a broader span of control

Carrera Corporation has its sights clearly set on the Smith-Robinson Company. The firm's employees often talk about "cutting Smith-Robinson off at the knees." Recently, a lawsuit was filed against Carrera because it raided the middle-level management level of the firm and hired away most of its managers and its highest-performing sales staff. Carrera has a(n) ___________ culture.

aggressive

As the analysis of leadership characteristics has evolved, the concept of what makes a strong leader has moved from

all powerful and knowing to humble and open to feedback.

Artifacts reflecting values of an organization include

an office layout with open spaces.

What are the three levels of organization culture?

artifacts, values, and assumptions

Organizational culture consists of three levels:

assumptions, artifacts, and values.

The degree to which decision-making authority is concentrated at higher levels in an organization refers to

centralization.

Objectives typically are

clear, concise, and understandable.

A Balanced Scorecard relies on which process to bind short-term activities to long-term activities?

communicating and linking

The culture of Altamira Corporation is characterized by participative decision making, innovation, and openness. Most employees feel part of the team. The accounting department, however, is run using authoritarian decision making to ensure efficiency and effectiveness. Accounting manager Stanley Jones believes in tight control to prevent errors. The department has a low error rate and high turnover. The accounting department's culture could be classified as a

counterculture

A disadvantage of formalization in organization structure is

decreased innovation.

A company was organized into the detergent area, the dishwashing soap area, and the health and beauty aid area. Marketing and manufacturing take place at each location. This firm has a ________ structure.

divisional

Expectancy theory suggests individuals are motivated when

effort leads to high performance

Mechanistic structures include which element?

employees given specific job descriptions with their roles and responsibilities

Organic structures are conducive to

entrepreneurial activity and innovation.

A common reason that people resist change on the job is

fear of failure.

Organic structures can be described as

flexible and decentralized with low levels of formalization.

By one estimate, the primary reason managers who start a new job fail, or either voluntarily or involuntarily leave, is not being able to

form effective relationship with colleagues

In an organization, the union contract is explicit as to employee work rules, the tasks each individual employee will perform, the pay each employee will receive, how employees can move from one position to another, and so on. This is an example of a ___________ structure in the organization.

formalized

A company is organized into accounting, marketing, human resource management, and production departments. Employees handle a wide variety of transactions. This firm has a ________ structure.

functional

The COVID-19 pandemic is an example of what external force impacting organizational change?

generational events

In response to organizational change, compliance refers to

going along with proposed changes with little enthusiasm.

Using Fiedler's contingency theory, if you dislike working with a person and do not care for them on a personal level either, you would

have a low least preferred coworker score.

Vroom, Yetton, and Jago's normative decision model was meant to

help leaders determine how much involvement they should seek when making decisions.

Blanchard and Hersey's Situational Leadership Theory describes employees in the earliest stages of development as

highly committed, but with low task competence.

3M Corporation provides its employees time each week to generate ideas for new products. This practice is responsible for the development of such products as Post-it® notes. This is evidence of a(n) ___________ culture.

innovative

The Balanced Scorecard focuses on four types of measures, including which one that looks at organizational efficiency?

internal processes

Employees engage in higher levels of conflict when leaders use which decision making style?

laissez-faire

One of the stages in Lewin's three-stage model of planned change is

making sure that organizational members are ready for, and receptive to, change.

In a personal Balanced Scorecard, __________ reflects your values and philosophy of life.

mission

Patricia just started a new job at a new company. The first day there, she observes whether people eat lunch at their desks, if they take timed breaks, and if they leave right at 5 pm. She is trying to understand the

organizational culture

Organizational culture is most related to the P-O-L-C function of

organizing

It is more common to see rewards tied to performance indicators as opposed to seniority or loyalty in companies whose cultures are

outcome-oriented.

Cho knew the market for high-end clothing was changing, so she surveyed her managers and their employees for suggestions on what changes needed to be made to the company's marketing plan. This demonstrates which leadership style?

participative leadership

Maria has been a part-time faculty member at the university for nine years. She teaches two to three writing courses a semester. Last month, the dean announced that next academic year, part-time instructors would be limited to teaching only two classes during the entire year. Maria is upset and tells her husband, "I may look into teaching at the community college next year but don't let anyone at the university know." This is an example of what kind of change reaction?

passive resistance

What is the difference between Fiedler's contingency theory and House's path-goals theory?

path-goal leadership is geared toward motivating followers and Fiedler's contingency is geared towards leader style best fitted for the situation.

What is more characteristic of a decentralized organization than a centralized organization?

positive emotional climate

In the SMART criteria, what does the "R" stand for?

realistic

Whirlwind Manufacturing has a large sign posted in the firm's parking area that keeps count of the number of days since the last accident in the firm. Currently, the number stands at 150. The count is changed every day in somewhat of a "ceremony," and when 50 days go by without an accident, the firm provides a free lunch to all employees. Posters throughout the plant remind workers to wear protective clothing including earplugs, safety hats and glasses, and hard-toed shoes. Whirlwind works hard to maintain a

safety culture

Examples of measures used in objectives include

stock price

To ensure all cast members share and embrace the history of Walt Disney World, new hires at the resort must take courses on traditions at Disney. With these classes, the Walt Disney Company is creating a

strong culture

Companies that are collaborative and emphasize cooperation among employees have a(n) ___________ culture.

team-oriented

The timing for a performance evaluation should coincide with

the needs of the employee and the organization.

John is a top-level manager at ACME Manufacturing. His goal is to increase the intrinsic motivation of his employees and create higher levels of commitment to organizational change. Which contemporary approach to leadership is he exhibiting?

transformational

Security, safety, and social equality are all examples of cultural

values.

Your objective is probably realistic if

you believe it can be accomplished