MGMT 3101 Exam 2 - Ch 9-12 Quiz Study Questions

____ is unintentional discrimination in which there is a substantially different rate of selection in hiring, promotion, or other employment decisions that works to the disadvantage of members of a particular race, sex, age, ethnicity, or protected group.

Adverse impact

____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

Departmentalization

____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

Disparate treatment

____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

Diversity

Which of the following statements explains why diversity actually makes good business sense?

Diversity helps companies attract and recruit talented employees.

____ do NOT have the authority to make decisions.

Employee involvement teams

____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise.

Functional

____ is the process of finding, developing, and keeping the right people for the company.

Human resource management

____ is the collection of activities that transform inputs into outputs that customer's value.

Organizational process

____ is one of the disadvantages associated with the use of work teams.

Social loafing

____ occurs when workers withhold their efforts and fail to perform their share of the work.

Social loafing

Which of the following statements about federal employment law is true?

The intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions.

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____.

affirmative action

Unlike ____, which punishes companies for not achieving specific gender and race differences in their work forces, ____ programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.

affirmative action; diversity

The Finnish government is working to change the perception of older workers and encourage Finnish companies to abandon mandatory retirement plans. What kind of surface-level diversity is the Finnish government hoping to achieve?

age

To which of the following aspects of the human resource management process does U.S. Federal employment law apply? a. selection decisions b. compensation decisions c. performance appraisals d. training and development activities e. all of these

all of these

Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture, the bladder will prevent the tank from exploding. The bladders must be defect-free. To check the bladders, company employees must be able to crawl in an 18-inch diameter hole in the bladder side and look for light leaks. A limitation on weight and height of individuals working in quality control at this company would be legal because it is an example of ____.

bona fide occupational qualifications (BFOQs)

The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.

bona fide occupational qualifications (BFOQs)

How are organizations using teams to help increase customer satisfaction?

by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements

Organizational authority is traditionally characterized by ____.

chain of command

What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

create a diversity program

As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora's teacher has instructed her to use the traditional approach to create the organization's structure. What should Senora do?

create an organizational structure with vertical and horizontal configurations

E-Lab (the "E" stands for experience) has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. Each member of the group is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. E-Lab uses ____ to make its project teams more efficient.

cross training

As a consequence of the Industrial Revolution and its emphasis on specialization, institutions providing higher education developed strict departments that contained specialized functions. This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used ____.

departmentalization

The International Gay Rodeo Association (IGRA) began in 1976. By the end of the 1980s, gay rodeos were being held in more than a dozen states, and today there are 24 chapters that have raised millions for charity. But even the IGRA is not exempt from concerns about discrimination. To avoid claims of ____, straights are allowed to participate in all IGRA events.

disparate treatment

A key difference between affirmative action and diversity is that ____.

diversity has a broader focus

Companies in several industries are now waking up to the needs of gays and lesbians. They are not only valuable consumers but also great employees who actually help their employers better understand the market. Companies that have hired gays and lesbians more than likely have ____.

diversity programs

The primary disadvantage of geographic departmentalization is ____.

duplication of resources

Which of the following is the only type of responsibility given to traditional work groups?

execute the task

Disadvantages of ____ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross-departmental coordination.

functional

While ____ emphasizes jobs and their authority relationships, ____ emphasizes the activities through which work gets done in the organization.

organizational structure; organizational process

Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.

product

From a legal perspective, there are two kinds of sexual harassment. They are ____.

quid pro quo and hostile work environment

When a CEO opened the nationwide sales force meeting with a crude sexually explicit joke it was an example of ____.

sexual harassment

When Suzanne Pogell wanted to learn to sail, she could not find anyone to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school called Womanship as a sole proprietorship. The male sailors who would not teach her were exhibiting ____.

surface-level diversity

Teams are typically required when ____.

tasks require multiple perspectives

Team rewards that depend on ____ are the key to rewarding team behaviors and efforts.

team performance rather than individual performance

According to the text, ____ typically amount to more than 90 percent of employees' salaries.

turnover costs

A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a(n) ____.

work team

According to the text, a(n) ____ is a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

work team