MGMT 326

A performance appraisal system in which managers are evaluated by everyone around them- their boss, their peers, and their subordinates is called:

360 degree feedback

Controls within organizations can become ineffective when there is resistance. Which one of following is correct

Insist of more accountability from employees with additional reports

Organization structure differentiates two kinds of positions. One type of position is directly responsible for achieving the organizations goals and the other is intended to provide expertise, advice and support. These positions are referred to as:

Line and staff

Four general factors contribute to the success rate of small businesses. Which of the following is NOT one of those factors?

Low start up costs

The Force-Field Analysis is a process analyzing the forces that drive _________ and those forces that restrain it.

change

A division of work into smaller component parts is?

job specialization

According to Lewin, the three parts of planned change are:

unfreezing, changing, and refreezing

Disadvantages of a matrix organization design include all of the following except:

A reduction in flexibility

A control standard is

A target against which subsequent performance will be compared

Which of the following is not an example of empowerment

Assembly line workers take breaks as they choose

Complexes of beliefs and feelings that people have about specific ideas, situations, or other people

Attitudes

___________ is a mechanism through which we observe behavior and the attribute causes to it

Attribution

A situation when an individual experiences a conflict in attitudes is referred to as:

Cognitive Dissonance

Your management information system provides managers with weekly data concerning deviations from standards in each department. Which step in the control process does this represent?

Comparing performance to standards

Per the handout, Organization Development consist of supplementary, short term structures and processes that are intended to help managers and employees accomplish the following except:

Determine the person or department to blame for a mistake

Job analysis is a systematic procedure for using information about jobs within the organization for the purpose of:

Developing targeted selection methods and performance appraisal processes.

Your an HR manager for an established hardware store which is growing rapidly....

Do a job evaluation and area compensation study

The first step for an entrepreneur in planning his or her business is to:

Engage in self- analysis

The ____ requires payment of overtime to employees who work more than 40 hours per week.

Fair labor standards act

T/F A formal leader is a person who engages in leadership activities but whose right to do this has not been recognized by the organization or group.

False

T/F According to Maslow's Hierarchy of Needs Theory, a manager is likely to be effective in using inspiration speeches to motivate employees who have recently had a deep cut in pay and benefits

False

T/F Involving employees in decision-making is NOT a good way to establish controls.

False

T/F When employees resist change, it is best to intervene quickly and order them to adopt new ways-or else

False

T/F performance appraisal should mainly be used to build a case for firing an employee

False

An organizational design where a Vice President, a mangers and supervisors operate in a specific department, such as marketing or finance, is an example of what type of design?

Functional (U-form) design

Departmentalization by grouping jobs involving the same or similar activities is called?

Functional departmentalization

A financial control that is a summary of financial performance over time is an

Income statement

The process that attempts to assess the worth of each job relative to other jobs is called?

Job evaluation

In the handout lecture about Training and Organization Development, Shaw-Davis identified three components of competence, referred to as KSA's. They are:

Knowledge, Skills and Attitudes

Benchmarking is a way to

Learn how other firms do things

A set of elements that can be used to configure an organization is?

Organization structure

Herzberg two factor theory identifies two types of organizational factors that determine employee motivation. His hygiene factors would include which of the following:

Pay/Working conditions

OSHA is intended to:

Promote safe working conditions

An individual's beliefs about his her abilities to perform a task is called?

Self-efficacy

Four levels of control are:

Structural, Operational, Financial, Strategic

Which of these statements is TRUE when comparing big businesses to small businesses

Successful businesses create jobs regardless of size

A strategic commitment by top management to change its approach to business in order to make quality a guiding factor in everything the company does is known by its abbreviation

TQM

A group of workers that functions as a unit, often with little to no supervision to carry out work related tasks, functions and activities is a:

Team

Chain on Command is an expression that can be best described as:

The line of authority among the positions in an organization

A competency Model is a useful tool for all of the following purposes except:

To determine the strengths of an alternative company for outsourcing.

A method to determine if work activities contribute to customer benefit is:

Value added analysis

Which of the following is usually not considered to be a distinctive competency for small business

ability to achieve economies of scale

A diagram that depicts the structural arrangements of jobs, responsibility and authority is?

an organization chart

When managers delegate responsibility and grant authority to their subordinates, they:

are still ultimately responsible for the results

A company called barbras needle arts.. they went out of business within 5 years. It was failure to

do market research

Pizza Hut was started by two college students who borrowed a small amount of money and one of their mother's pizza recipes. Their organization became the dominant firm in the industry. These two men are classified as

entrepreneurs

What are the 4 stages of group development

forming, storming, norming, performing

When designing an organization, your instructor has advised that form follows....

function

All of the following factors increase group cohesiveness except:

group size

The extent to which an individual believe that his or her behavior has a direct impact on the consequences of that behavior is called:

locus of control

Delegation is most effective when

manager is clear in stating expectations

In the lecture, the professor pointed out that for a small business owner:

planning a business before starting it is the most important thing

The text mentions 8 factors that influence the span of management. Which of the following ....

similarity of tasks