MGMT 330 quiz 1

Which one of the following responsibilities is specifically associated with the HR function of employee relations? A. Conducting attitude surveys B. Work analysis C. HR information systems D. Human resource planning and forecasting E. Job design

A

Heather is a benefits specialist at McCoy Manufacturing. She negotiates contracts for insurance, retirement plans, and other employee benefits in order to get the best possible deal while meeting all legal requirements. She understands the details of each benefit and is able to help employees understand the value of their benefits. This scenario illustrates Heather's competency in the area of

human resource expertise

In the context of HRM functions, the activities of performance management include

specifying the tasks and outcomes of a job that contribute to an organization's success.

Luke heads the human resource department at a technology development company. There, he monitors trends of the labor markets within the industry. Studying the trends, Luke realizes the company is likely going to need more sources of employees skilled in robotics. He gathers information about the best robotics training programs in the regions where the company operates. Then he applies that information to build connections with selected schools, thereby resolving a recruitment problem before it becomes serious. This scenario illustrates Luke's competency in

critical evaluation

Jarrod, one of the senior managers at United Inc., insists that the company supervisors handle employee relations as part of their jobs. Which statement strengthens Jarrod's argument?

Answer: The supervisors represent the company on a day-to-day basis. Explanation: In this case, Jarrod insists that the supervisors of United Inc. handle employee relations because supervisors play a key role in employee relations. They are most often the voice of management for their employees, and represent a company on a day-to-day basis.

Which view on employment reflects the ethical principles embodied in the U.S. Constitution and Bill of Rights?

HR managers must view employees as having basic rights.

By keeping employees' personal records confidential, an employer respects their right of

privacy

Which of the following statements is true about the HR profession? A. A degree in law is the sole requirement for those who wish to choose HRM as a profession. B. All HRM professionals have a postgraduate degree. C. Professional certification in HRM continues to be the most common feature of a majority of professionals in the field. D. Usually, HR generalists get paid substantially more than HR specialists. E. HR generalists usually perform the full range of HRM activities.

E. HR generalists usually perform the full range of HRM activities.

Henry works in the HR department of an advertising firm that has recently brought in employees specializing in analysis of large volumes of data about consumer behavior. The manager to whom these analysts report does not share their knowledge of quantitative methods but wants them to develop recommendations for better decision making. Henry is supporting the department by developing a form the manager will follow in measuring the analysts' performance. What kinds of performance measures should Henry focus on?

The form should measure outcomes, such as timely and useful recommendations, because the manager will not be able to evaluate specific technical behaviors.

A human resource professional of a company exhibits the competency of business acumen when he or she

applies knowledge of how HR functions contribute to business success

According to the SHRM competency model, which competency is part of the interpersonal cluster?

global and cultural effectiveness

How can an HR department that is considered its company's strategic partner help the company gain a competitive advantage?

by understanding the existing human resources and providing new ones

If a company, as part of its job redesign program, plans to set up teams to manufacture products, which program might it offer to help employees learn the ins and outs of effective teamwork?

development programs

If people believe their rights are being violated, they have the right to a fair and impartial hearing. This reflects the basic human right to

due process

What is responsible for the shift in the job trend, from the use of narrowly defined jobs to the use of broadly defined jobs in organizations?

emphasis on innovation and quality

In the context of human resource management, human capital refers to the

organization's employees, which add economic value to the company