Mgmt 365 - Ch. 4, 5, 6, 7(Practice Test)
Work sampling and employee diaries are ______ methods for collecting job analysis information.
observation
1.Applicant Job Interest 2.Preemployment Screening 3.Application Form 4.Test/Interview 5.Background Investigation 6.Additional Interview (optional) 7.Conditional Job Offer 8. Medical Exam/Drug Test 9.Job Placement
Selection Process Order
Which of the following disclaimers are recommended for use in an application form?
-Employment testing -Reference contacts -Application time limit -At-will-employment
Which of the following items should be included in a new employee's offer letter?
-FLSA-exempt status -Employment-at-will statement -Paid time off -Start date for work
What is the biggest problem with personality tests as selection tools
Faking
Step in job analysis: Develop job descriptions and job specifications
4
Step in job analysis: Conduct the job analysis
3
Which of the following websites was designed for professional networking?
A job in a one-person band that requires someone to play guitar, drums, and harmonica is higher in this dimension than a job in which the musician plays only the piano. What core job dimension is this?
Skill variety
Michael Moulton, the Creative Director of MoneyDesktop, says that they recruited engineers for the company by creating complex puzzles and putting them up on billboards. What kind of applicants was Michael recruiting?
External
Gwenith is worried about how her employees are reacting to their new benefits plan. Last month, she switched everyone from a defined plan to a cafeteria plan. While she hasn't gotten any direct complaints, she's heard rumors that some of her employees are unhappy with the new approach. In this situation, it would be most helpful for Gwenith to conduct ______ survey.
A pulse
Which applicants would be most appropriate for a group interview?
Entry-level amusement park employees
Step in job analysis: Plan the job analysis
1
An integrated workflow analysis is likely to lead to which of the following outcomes?-Am
-More customer satisfaction -Greater efficiency -Better employee involvement
_______ are individual capabilities that can be linked to enhanced performance by individuals or teams.
Competencies
Leonard is an emergency room doctor. He comes to work at 6:00 AM and leaves at 4:00 PM, 4 days a week. Because of this, he takes every Friday off and enjoys a 3-day weekend. What type of flexible work does this scenario illustrate?
Compressed workweek
Which of the following is a difference between regular (full-time) employees and contingent workers?
Unlike regular employees, contingent workers work through an employment agency or operate as independent contractors
Shayla is a bank teller who receives the same pay as all the other tellers even though Shayla has more experience than them and has additional responsibilities, such as training new employees and responding to customer queries. As a result, Shayla feels inadequately compensated for her work and has low motivation. Identify the theory of motivation that best explains Shayla's low motivation in the given scenario.
Equity theory
Step in job analysis: Prepare for and introduce the job analysis
2
______ is an identifiable work activity, such as "inspect engines to determine malfunctions."
A task
_____ is effort directed toward accomplishing results.
Work
What is the most important thing to remember about workers from different generations?
Workers are individual, and they may or may not have characteristics associated with their generation
_______ is the process of systematically gathering information about the content, context, and human requirements of a job.
A job analysis
______ is a separation cost associated with turnover.
Exit interview time
Which of the following is a two-way street? It must be shown by managers before it will be returned by employees.
Loyalty
Employees who do NOT trust their managers are more likely to demonstrate which of the following behaviors?
-Absenteeism -Slacking on the job -Theft
When Michael Moulton says, "The first thing we do is getting people to know who we are and getting them to listen," he is talking about the importance of which of the following items?
Company branding
Enterprise Rent-A-Car goes to college campuses every year and hires thousands of college graduates for their Enterprise Management Training program. Which labor market is the Enterprise company using to hire its new employees?
Educational
An employee who has been asked to leave the company is classified as ______ turnover, while high performers who leave the company of their own free will are classified as ______ turnover.
Involuntary; dysfunctional
Organizations use alumni networks for what purpose?
Rerecruiting
Katrina has been hired as an HR generalist for a rapidly growing company that previously had no HR positions. During her first week on the job, Katrina realizes that the company has no written job descriptions and has never performed job analysis. Therefore, she schedules a meeting with the company president to explain the need for job descriptions and the identification of essential job functions. Katrina's efforts are aimed toward compliance with the _______.
Americans with Disabilities Act
Which of the following statements is NOT true with regards to retention?
Money is the main reason why people leave companies
Jaime has decided to look for her next CFO from within the ranks of company employees. She has ordered a key-term search to find any employees with more than 10 years of experience in finance and experience using blockchain levers in financial applications. What advantages can Jaime expect to get from using internal recruiting?
-She will motivate her employees -She will lower her recruiting costs -She will improve succession planning in her organization
Which of the following are signs that an employee might be getting ready to leave the company?
-The employee doesn't seem motivated to keep managers happy -The employee is reluctant to work on long-term projects -The employee doesn't seem interested in being promoted -The employee doesn't express an interest in training or development opportunities
Which of the following questions would NOT be appropriate to ask during a reference check?
-Did this applicant have any health issues that affected his or her performance? -(For applicants with attendance issues) Why did this applicant have attendance issues?
If you want to know why a job is different from other jobs, you should look at the ______ of the job description.
General summary
What is the ultimate purpose of selection?
Placement
Which of the following is the least disruptive type of absenteeism?
Planned
Telework is not feasible for all kinds of jobs. Which of the following jobs would be best suited for telework?
The job of a website designer
Which of the following is a disadvantage of flexible staffing alternatives?
Time limits on temporary work contracts prevent significant enhancements in individual and knowledge
Carlos works in San Jose, California, but her teammates work in Israel, Germany, and India. Together, they create coding for GPS systems. Carlos is part of ________.
A global team
What does KC Jorgensen say that MoneyDesk does to improve their recruiting on college campuses?
Teach classes on campus about Ruby, the software program MoneyDesk uses for coding
What is the average daily cost of absenteeism?
1.3 times the wages of the absent worker
Step in job analysis: Maintain and update job descriptions and job specifications
5
A ______ identifies a job's tasks, duties, and responsibilities.
Job description
A ______ contains information about the skills and work experience needed to perform a job successfully.
Job specification
UPS uses Twitter, Facebook, Instagram, and other social media to recruit new employees. Which group is least likely to be attracted by UPS's recruiting methods?
Baby boomers
Brian Broderick, the data analyst in client support at MoneyDesktop, says that the things that resonate most for him are autonomy and responsibility. Which of the following actions could Brian's manager take to help retain Brian as an employee?
-Allow Brian to choose the work projects on which he will spend the majority of his time -Offer Brian training that will let him assume project leadership duties
The Association for Talent Development (ATD) has a webpage called the ATD Job Bank. Here it posts jobs that will be of interest to people who want to conduct training in organizations. What might the advantages be to posting on this type of website?
-The website is likely to attract people who are specifically interested in a career in training -The website may reduce the time a recruiter has to spend looking for applicants with certain qualifications -The website is likely to attract more skilled and qualified individuals than other recruiting advertisements
Debra Bennett, magnet recognition coordinator for Scripps Memorial, says that all new grads don't arrive with the same level of skills. With this notion, Scripps would most likely use level of education as:
A factor that can be compensated with a higher weighted score on the talent survey
Amazon uses robots to help move merchandise through their warehouses and get that merchandise to customers faster. What should Amazon expect as a result of using these robots?
-Amazon will spend less on fixed capital equipment -Amazon's workers will experience less physical strain -Amazon will become more agile because they can make changes to the work processes quickly
These include professional and trade associations, trade publications, and competitors for specialized professionals, and they can even include customers for other recruits
Competitive recruiting sources
Google receives between 1,000,000 and 3,000,000 job applications each year and reportedly ends up hiring less than 1% of these applicants. Applicants are attracted by Google's essence, which led it to win a "best company culture" award in 2018. From a recruitment perspective, Google has a very strong _______ compared to many other companies.
Employment brand
Mary Ellen Doyle, vice president and chief nursing executive officer, says that Scripps Memorial engages staff in the interview process. In doing so, Scripps is most likely subject to:
Different individuals arriving at different decisions regarding applicants
Letrice is paid well for her work as a paralegal and she likes her office space and coworkers very much. But Letrice rarely receives much recognition from the lawyers in her company. Even when she turns around a project extra fast or with superb accuracy, no one in her company seems to notice. As a result, Letrice doesn't work quite as hard as she is able to. Identify the theory of motivation that best explains Letrice's low motivation in the given scenario.
Herzberg's two-factor theory
______ is any failure by an employee to report for work as scheduled or to stay at work when scheduled.
Absenteeism
What is the name of the program run by the Department of Homeland Security that helps to verify whether or not new employees are eligible to work in the United States?
E-Verify
Electronic screening is most useful at what point in the selection process?
Early in the process, just after job applications have come in
Which form of interview gives the highest intra-rater and inter-rater reliability?
Structured interviews
-Recruiting and selection -Orientation and training -Compensation and benefits -Career development and planning -Employee relations
Management Intervention
In a department store, retail clerks who sell clothes are ______, while employees who are hired to play Santa Claus at Christmas are ______.
Core workers; flexible workers
Two-Factor Theory -Interpersonal relations -Company policy/administration -Supervision -Salary -Working conditions
Hygiene Factors
The ______ section of a job description states the job title, department, and additional information, such as job code, pay grade, and EEOC classification.
Identification
Since 2000, the percentage of people working or seeking work, or the _______, has been _____. Jobs in the area of ______ are expected to decline in the next decade, in part because they can be easily automated.
Labor force participation rate; decreasing; manual labor
Often used for blue-collar recruiting, this is an especially effective method for recruiting individuals in the maritime, printing, and construction industries. However, organizations wishing to avoid strikes and extended contract negotiations should not employ this method
Labor unions
What is the biggest legal issue employers face when using social media during recruitment and selection?
Much of the information about applicants on the Internet may not be job-related
Which of the following methods for controlling absenteeism requires that employees manage their own attendance unless they abuse that freedom?
No-fault policy
Carmelita is a college student and works 20 hours a week as a crew member at a McDonald's. She works from 4:00 to 8:00 PM on weekdays and completes her college assignments on weekends. What concept does this scenario illustrate?
Part-time employment
If an employee wanted to know exactly how his work was going to be evaluated by his boss, he should look at the _______ associated with his job.
Performance standards
An organization's best employees match the company at all levels—they share the company's values and culture, they work well with others in their department, and they have the skills required to do their jobs. How do psychologists refer to this overall match?
Person/environment fit
Compared to previous generation workers such as baby boomers, the current generation of Millennial employees arguably has a very different _______ in terms of the nature of the employment relationship.
Psychological contract
-Interview-to-offer ratio -Hiring manager satisfaction -Applicant satisfaction -Source of high performance
Qualitative Measures
-Number of new hires -Time to fill -Cost to fill -Recruiting source
Quantitative Measures
Coding competitions, games, and puzzles have taken the place of the ______ at some companies.
Resume
What is one of the biggest problems with selection today?
The increasing amount of time it takes to hire good applicants
_____ have more soft skills than _____, which enhances their career prospects.
Women; men
______ is an online database that contains information about the tasks, abilities, work experiences, and job zones for over 800 occupations.
O*Net
Last January, Lee's Deli had 36 employees in four different locations. By June, 18 employees had left the company. Fortunately, Lee's Deli is operating in an area of high unemployment, so they were able to hire 20 new employees relatively quickly. Lee's Deli now has 38 employees. What is the retention rate for Lee's Deli from January until now?
50%
Andrea McKartle, the senior wildlife administrator for the Save the Owls fund, had an interesting habit. Whenever she was interviewing a new job applicant, she took him or her to lunch. She would watch carefully, and if the applicant salted his or her food before tasting it, Andrea would not hire that person. According to the federal government, this practice is what?
A test
Customer service managers at Integrity Shoes are given three tests before being hired: (1) a customer service test; (2) a math test; and (3) an English test. If the applicant scores very low on one test, he or she may still be hired, as long as he or she scores extremely well on another test. What approach to combining predictors is Integrity Shoes using?
Compensatory approach
The ______ section of a job description typically includes statements that allow for modifications to an employees' job duties.
Disclaimers and approvals
Which of the following statements is most consistent with the ideas of the attraction-selection-attrition (ASA) theory?
Employee within a particular organization tend to be relatively similar to each other because people gravitate toward environments in which they fit
Which of the following is an advantage of telework?
Employees can be more productive due to higher morale and decreased stress
Suppose you are interviewing a social media consultant. You want her to have a good idea of your company, so you make remarks like, "That's a great answer," and you smile at her frequently. These kinds of gestures are likely to make your interview _____ successful.
Less
Job satisfaction is _____ for younger employees than for older employees, possibly because these employees focus on ________.
Lower; income and advancement opportunities
A _______ provides potential employees with an accurate introduction to a job so that they can better evaluate the employment situation.
Realistic job preview
If Katiana takes a math test, and she gets the same score on it every time, the test can be said to have high ______.
Reliability
Layla grew up in England and has been working for Royal Dutch Shell in London for the past 15 years. Now she is being transferred to Shell's headquarters in The Hague, Netherlands. What should Layla's manager do prior to Layla's assignment to lessen the probability that Layla will quit her new assignment?
The manager should go over the company's expectations of Layla in her new job
-Education and experience -Knowledge, skills, and abilities -Certification/licensure
Worker Characteristics
_______ guidelines state that no direct or indirect statements of protected characteristics are permitted in recruiting materials or advertisements.
Equal Employment Opportunity Commission
Van is interviewing for a project manager job at Marvel Studios. He is asked, "Tell me about a time when you and your manager disagreed about how to approach a project. What was the situation? What did you do? What were the results?" What kind of interview is Van participating in?
Behavioral interview
Which of the following actions will help to make interviewing more effective?
-Get a balanced view -Plan the interview -Use questions that will produce complete answers -Control the interview
Dina is a teller at Bank of America. She works with a financial analyst and a loan officer to try and get customers to handle all their financial transactions (checking, savings, loans, and investments) through the bank. This group of employees, who all work at the same bank, acts as _______ because they regularly make decisions that impact their work.
A self-directed team
At Dunkin' Donuts, the flour that is used to make doughnuts is
An input; an output
-New-hire retention rate at six months -New-hire performance at one year -New-hire training success -Source of key employees
Business Impact Measures
-Absence/turnover measurement -Employee surveys -Exit interviews -Data analysis
Measurement and Assessment
Two-Factor Theory -Achievement -Recognition -Work itself -Responsibility -Advancement
Motivators
Which of the following are problems with using résumés as part of the screening process?
-Resumes often omit negative information -Resumes do not provide the same kind of information about every applicant
Casey Jorgenson, the director of culture and talent at MoneyDesktop says, "And when we put so much time and effort and all of our resources into training people and the way that we do things, if they don't stick around long enough, we're caught in that cycle again." This statement indicates that Casey is concerned about which of the following?
-Retention -Turnover
When communicating with job applicants, what is it important to keep them informed about?
-What the work will be like -The outcome of their selection process -The selection process
Conscientiousness is a characteristic that is often related to doing a job well. It is a ______. On the other hand, performance management scores can be an indicator of how conscientious someone is. A performance management score is a ______.
Selection criterion; predictor of a selection criterion
Which of the following words should you use in a recruiting campaign if you want to attract female employees?
-Conscientious -Responsible -Dedicated
What is the most important reason why people take a job and stay with it?
The job offers opportunities for personal growth
Melanie Gollick, nursing floor manager for Scripps Memorial Hospital La Jolla, says, "It's the personality and being able to mesh with the group." In making this statement, Melanie is concerned about whether the candidate will:
Interact effectively with the rest of the team
Imagine that the HR director of a hospital received numerous reports that one of the hospital's doctors had been coming to work while being under the influence of drugs and alcohol. Even after the director observed the doctor drinking alcohol in the break room, the director decided not to take formal action against the doctor because there was no evidence of poor performance or malpractice by the doctor. If a patient is later injured when the doctor accidentally prescribes a dangerously high medication dosage, the hospital could be held liable for ______.
Negligent retention
Simone is a freelance artist and composer who has received national recognition for her highly creative and original work. In her leisure time, she likes to travel, try new cuisines, and take classes or read books to learn more about the things that interest her. On which of the following personality characteristics is Simone most likely to score high?
Openness to experience
Many employers are interested in attracting qualified workers who already have jobs or are not actively seeking employment. Which of the following recruitment methods or sources is probably the most helpful for organizations seeking these passive job candidates?
Social networking websites, such as LinkedIn
The Americans with Disabilities Act prohibits employment discrimination against people with disabilities. Sam recently applied for a job but was told that he was not eligible for consideration because he is legally blind. If Sam filed a discrimination lawsuit against the firm, which of the following statements is most likely to be accurate?
There is not enough information in the question to determine the outcome of the lawsuit because the essential functions of the job have not been stated
According to the Fair Labor Standards Act (FLSA), why are job analyses important?
They can be used to determine whether an employee is exempt or non-exempt depending on the tasks he or she does on the job.
Omar is a school superintendent who is trying to improve the selection process for teachers in his school district. Before implementing the selection test as a deciding factor in the hiring process, Omar decides to give the test to current teachers to see if the test can accurately differentiate the top performers from the mediocre and poor performers. After that, he compares the scores of the teachers to their performance ratings on appraisals. In this scenario, Omar is assessing the ______ of the test.
Concurrent validity
Dana is in charge of selection for a large telecommunications company. She has to hire over 500 people per year to install the company's systems. Currently, she is using handwriting analysis to see if people are friendly and an unstructured interview to review the previous work experience of applicants. What could Dana do to make her system more effective?
-Create a structured interview to more accurately evaluate job applicants -Choose more job-related selection tests
What is the advantage of using a professional employer organization (PEO) for recruiting?
-Employees can get better benefits than they would in many small companies -PEOs save companies money on benefits and HR administration
Blake is the HR director at Multimedia, Inc. Employees in his company have just finished filling out an annual attitude survey. As usual, Blake will report the results of the survey to senior management, but he doesn't share the results of the surveys with employees because he is worried about privacy concerns. As a result, employee concerns raised in the survey are not directly addressed. Blake's actions are likely to _____ job satisfaction at Multimedia.
Decrease
Olga is an attorney at a large law firm. She recently learned that two of her peers are earning more money than her despite the fact that Olga has a degree from the same law school as her peers, more legal experience, and a heavier case load than her peers. Which theory would most clearly predict that Olga's motivation will be quite low in this case?
Equity theory
Neveah started her career as an accountant for a large accounting firm before leaving to work for one of its competitors. Now, Neveah wants to work for her first employer again. Companies often have very different responses to ______, such as Neveah, with some welcoming them back and others automatically rejecting them.
Boomerangs
John, the president of a local university, wanted to take definitive measures to encourage diversity and ensure student retention. He created a _______ comprising the faculty members, staff, students, and university administrators and entrusted them with the task of creating a plan to increase student retention and the diversity of the student body.
Special-purpose team
Moving out of a company's geographic area, staying home to care for an elderly parent, and spousal transfer are all reasons for ______.
Uncontrollable turnover
Within Scripps Memorial, it is evident that talent surveys are used, minimum qualifications are examined on applications, staff members are included in interviews, and behavioral-based interviewing is used in the selection process. The inclusion of all these methods most likely provides Scripps with the ability to:
Use hurdles in decision making
Ebony receives good compensation for her work, has many close friends, and lives in an upscale part of town, but she does not find her work fulfilling or meaningful. She also does not receive praise and recognition for good performance from her supervisors. As a result, she has low motivation. Identify the theory of motivation that best explains Ebony's low motivation in the given scenario.
Maslow's need theory
It is apparent that Scripps Memorial Hospital utilizes several methods for selecting its personnel, such as talent surveys and applications. However, when Melanie Gollick, nursing floor manager for Scripps Memorial Hospital La Jolla, indicates that "it's really about behavior," behavior is most likely considered as which of the following?
An indicator of skills
Emmanuel routinely helps out his coworkers and he's always willing to train them if he knows something they don't know. Last month, Emmanuel donated 10 days of sick time to one of his coworkers. By always going above and beyond, Emmanuel is demonstrating _______.
Organizational citizenship behavior
Suppose that you were asked to conduct a job analysis designed to provide the foundation for training new teachers. You need to provide very specific information about what teachers do, so that the trainers know exactly what the teachers' responsibilities will be. You should conduct a ______ job analysis.
Task based
Suppose that your company is committed to not discriminating against the long-term unemployed. Which of the following actions should you take to prevent discrimination from happening?
-Make sure that your job advertisements do not include phrases like "only applicants who are currently working will be considered." -Recruit with agencies dedicated to helping the long-term unemployed -Review screening procedures to be sure current employment status is not considered during screening
Which of the following work opportunities can be used to position high performers to move up in the company?
-Rerecruiting -Mentoring with executives
______ use multiple tests and multiple raters to evaluate applicants. They are _____ expensive to conduct than other tests, and they typically result in ______ staffing decisions.
Assessment centers; more; better
Instructors who have the freedom to conduct as they see fit have jobs high in this dimension.
Autonomy
Which of the following actions is NOT likely to improve employee engagement levels?
Increasing pay and benefits
-Task and duties -Responsibilities and accountabilities -Tools, equipment, software used -Decision-making -Supervision received/supervision provided to others
Job Content
Low to High: 1.Basic Physiological Needs 2.Safety and Security 3. Belonging and Love 4.Esteem(self and others) 5. Self-Actualization
Maslow's Hierarchy of Needs
When trying to motivate their employees, which of the following statements is most important for managers to remember?
One size doesn't fit all
When trying to analyze a company's turnover data, it is helpful to have information from the Bureau of Labor Statistics on national levels of turnover and job openings. In which of the following databases could you find this information?
JOLTS
-Working hours/schedule -Work environment/hazards -Relationships (internal and external contacts) -Travel requirements -Physical, psychological, and emotional demands
Job Context
By allowing call center operators to ad-lib with customers, such as "blowing a kiss at the Eiffel Tower" and watching videos with customers, Zappos increases the level of skills that they use on the job, and asks the call center operators to control their own jobs. In job design, this is known as what?
Job enrichment
This recruiting tool is particularly effective if a company wants to draw a large number of applicants. Some companies will use a virtual version of this recruiting tool, especially for college students
Job fairs
As part of his medical school training, Azibo worked in multiple departments of a hospital to learn about the different areas of medicine. This also helped him develop skills related to several jobs. Which of the following concepts does this scenario illustrate?
Job rotation
Milika gets good pay, regular training, and routine opportunities for promotions. As a result, her ______ is likely to be high.
Job satisfaction
Alicia, a mother of a 5-year-old, and Sam, a single dad of two, are hired by a hospital to fill one paramedic position. Despite being permanent employees of the firm, each of them works every alternate week. This helps them meet their familial obligations while pursuing their careers. In the context of work schedule designs, what does this scenario illustrate?
Job sharing
You are applying for a job as an infotainment feature tester for the Ford Motor Company. The recruiter has told you that this job is very specific—you will be working on the infotainment system for the car and nothing else. The company expects you to stay in this job for many years, gaining very specific skills that will help you to do your work quickly and efficiently. Which of the following concepts does this scenario illustrate?
Job simplification
Joelle walked into her interview wearing a very well-tailored suit. Just by looking at her, the interviewer decided that she was appropriate for the job and spent the rest of the interview prompting Joelle for more information on why she was qualified for the job. What mistake was Joelle's interviewer making?
Joelle's interviewer made a snap judgement
Placed in newspapers and magazines, and on television, radio, and billboards, this form of recruiting can be advantageous because it allows companies to reach a large number of applicants; the disadvantage is that many unqualified people will apply for the job
Media sources (advertisements)
The use of ______ for employee selection is legal if they are relevant to the job, but they should only be administered after a conditional job offer has been made to the candidate.
Medical tests
What is the biggest concern companies should have about using cognitive ability tests, such as the Graduate Management Admission Test (GMAT), to measure candidate abilities?
Minority groups tend to score lower on these exams
Suppose the Ashland Shakespeare Festival is hiring a new music director. The group gives all applicants for the position three tests: (1) a work-sample test, in which each applicant is asked to score a scene from As You Like It and a scene from Richard III; (2) a conducting test, in which each applicant is asked to conduct the brief section from Franz Schubert's, String Quartet No. 10 in E-flat Major, D. 87, Scherzo; (3) a performance test, in which each applicant is asked to play a selection of classical music on the instrument of his or her choice. Each test has to be passed at the 80% or above level for the applicant to be considered as a candidate for the position of musical director. What approach to combining predictors is the Ashland Shakespeare Festival using?
Multiple hurdles
Selection decisions for very high-level employees, such as the CFO or COO, are most likely to be made by whom?
Other high-level operating managers
Kyra is an HR specialist who has been asked by her manager to create a report detailing employee absenteeism within the company. She creates a report that includes three different measures of absenteeism. Which measure of absenteeism is Kyra reporting when she calculates the average number of hours lost per absent employee in the last month?
Severity rate
Tony Hsieh, CEO of Zappos, provides every operator with the discretion to do whatever it takes to make customers happy, with no planned scripts or time limits. But he also needs to have a flexible company, one that has more or fewer employees based on customer demand. Suppose that Tony wants his employees to have flexible work, but he is worried that if they work at home, they will start to become isolated, and they won't be able to work as effectively. Which of the following approaches would be the best way for Tony to build more flexibility into his jobs?
Shift work
Who will get the most accurate results when doing a job analysis?
Someone who uses two or more methods of data collection
Josh is a manager at an automotive repair shop. In recent months, he's lost a number of his best mechanics. He's heard rumors that the mechanics are leaving because they had expectations that weren't met by the job. They were dissatisfied with everything from pay to work hours. Josh would like to prevent this from happening in the future, and he believes that he can make things better by helping new employees develop a more realistic psychological contract with the company. Which of the following actions would be the biggest help in that regard?
Talking about employee and company expectations during new hire orientations
Individuals who complete projects from start to finish have jobs high in this dimension.
Task identity
Christy Martin works with Zappo's customers every day. She knows that her job is important to the company because she is responsible for bringing in sales. This indicates that her job is high in which of the following factors?
Task significance
When you feel that the work you do on your job is very important, your job is likely to have a high level of this. What core job dimension is this?
Task significance
Which of the following is NOT a disadvantage to using technical recruiting?
Technical recruiting destroys a company's employment brand
Which of the following statements about the U.S. workforce is true?
The U.S. workforce is becoming older, and younger workers are more educated.
Theo is a manager for Quicken Loans. He wants to hire a new research analyst, and today he's pouring over the interview notes from the five candidates he met last week. What group is Tim considering in his work today?
The applicant pool
What is the primary problem with recruiting in a local labor market for employers?
The applicants in that labor market may not have the skills the employer needs
You are applying for a summer job at an amusement park, and the company asks you to fill out a form indicating your race, sex, and other demographic information. Which of the following statements is true about this situation?
The company is required to collect that information, but it must be kept separate and not used in any selection decision
If a new employee writes e-mails that are similar in style to those of his or her coworkers, what is likely to happen?
The employee is likely to be promoted to a leadership role
Felipe is a salaried employee who works as a quality control specialist for an electronics and software company. Felipe's son recently had surgery, and Felipe had to miss one week of work to take care of him. As a result, the company hired a replacement worker for Felipe. Which of the following was most likely a direct cost of Felipe's absence to the company?
The salary paid to the replacement worker
Some organizations, such as IBM and Yahoo, have told their employees that they will no longer be allowed to work from home. Why would these organizations do this?
To improve innovation through direct employee interactions
-Regular review of turnover data -Tracking of intervention results -Adjustment of intervention efforts
Evaluation and Follow-Up
Which of the following questions would be considered illegal on an application form?
What is your emergency contact information?
If Michael Moulton, the Creative Director of MoneyDesktop, decided to put up billboard puzzles to attract engineer applicants just in Utah, what would his greatest difficulty and biggest advantage be?
-Because the billboard ads were tied directly to the labor market, they would be likely to attract more qualified candidates -They wouldn't attract engineers with superior skills that live in other parts of the country
Michael Moulton, the Creative Director of MoneyDesktop, says that his company uses a wide variety of mediums for recruiting. What would be the best ways for him to evaluate the effectiveness of each medium?
-By looking at the cost of the medium compared to hirable candidates produced by that medium -By looking at the performance reviews of candidates produced by the medium in comparison to the cost of the medium
Which of the following actions will increase the reliability of a test?
-Give all test takers the same instructions before they begin the test -Use the same room for testing-put all applicants in the same place while they take the test
Which of the following statements about exit interviews is true?
-It is good to conduct exit interviews several days before an employee leaves the company because employees will be distracted on their last day -Departing employees may be reluctant to disclose their real reasons for leaving during an exit interview
Which of the following are advantages of hiring flexible workers?
-Organizations can hire flexible workers without incurring high costs -Organizations save money by not giving benefits to flexible workers
Booz Allen Hamilton has an internal recruiting system called "Inside First." What advantages could they hope to get from such a system?
-Recruiting from within shows employees that there is a career path for them to follow within the company -Employees who are promoted from within tend to perform better than employees who are recruited externally
If a company's policy is to accept unsolicited applicants, which of the following people should be considered part of the applicant pool during a company's recruiting process?
-Someone who has sent the company a letter indicating that they are interested in applying for a position when one becomes available and whose letter is reviewed by a hiring manager -Someone who has formally filled out an application form for a position within the company that is reviewed by an HR employee
How can companies help to overcome skill shortages?
-Spend more money on training their employees -Allow employees to shadow their colleagues at work
The advantages of using technology in recruiting include which of the following?
-Technical recruiting can enhance a company's employment brand -Technical recruiting costs less than other forms of recruiting -Technical recruiting generates a very large applicant pool
Which of the following factors should be used when calculating turnover costs?
-Vacancy costs -Replacement costs -Hidden/indirect costs
Diana resigned from her job at a medical facility after giving birth to look after her newborn child. After her child turned 5, she reapplied at the facility for a salaried, full-time position and was rehired by the management. In this scenario, Diana is ______.
A boomerang employee
Air traffic controllers are required to speak English while they are working, because English is the universal language used in control towers all over the world. In this case, speaking English is ________.
A business necessity
_____ is a series of tasks that can change over time.
A job
Rosa visits her company's website at least once a week to see what new jobs are open for employees. The company has a special webpage that lists information about the jobs before they are advertised in more public forums, such as LinkedIn. What recruitment method is Rosa's company using?
A job posting
Employees today stay on the job for shorter amounts of time than they did in the past. According to A. Doyle from thebalancecareers.com, "The median number of years that 'wage and salary' workers have worked for their current employer is currently 4.6 years. This longevity varies by age and occupation, for example, the median tenure for employees age 25 to 34 is 3.2 years. Interestingly, the median tenure for employees age 65 and over is 10.3 years." Companies hiring people who require ______ training are more likely to be disturbed by this trend than other companies.
A lot of
Melanie Gollick, nursing floor manager for Scripps Memorial Hospital La Jolla, says that, "...now we just lay it, all the chips on the table and we say this is how it is." What kind of a selection tool is she talking about using?
A realistic job preview
Stacey is the regional manager of a retail department store. When interviewing job applicants, Stacey creates a list of questions that are relevant to the job and an answer key to score different possible responses to the questions. Stacey then uses the same list of questions and scoring key for every candidate she interviews. Which of the following interview formats does Stacey use?
A structured interview
United International, an insurance company, measured the number of steps it took for a claim to be processed. They found that on average, claims landed on 14 desks before they were resolved. In fact, the claim was often handled by the same person multiple times in the process. By looking carefully at the tasks involved in claim handling and conducting _____, United International was able to reduce the number of desks involved in claim processing to 3 and speed up the process by almost a week.
A workflow analysis
Situational judgement tests, work samples, and psychomotor tests are all ______.
Ability tests
Fernando loves his company and his job, and he wants to keep working at his job for as long as possible. Maria also wants to keep her job, but she is not interested in doing her best at work. She is only working because she has to support her family. This demonstrates that ______ can be either desirable or undesirable from the company's perspective.
Commitment
Suppose that you are working at Vanderbilt University and a professor approaches you for help in doing a job analysis. The professor has just won a 5-year grant to do research on blood-borne pathogens, and the research will require hiring an extremely capable research associate, but the job hasn't been completely formalized yet. You will need to create a job description from the job analysis that will influence future job performance. You should conduct a ______ job analysis for this project.
Competency-based
Alfredo is trying to choose a new test to use when he selects JAVA programmers for his company. He gives the test that he wants to use for new applicants to his current employees. Then he correlates each employee's test score with that employee's last performance review score. This is a fast way of determining whether or not the test will help Alfredo choose the best programmers. What technique is Alfredo using?
Concurrent validity
Harrison is a sales manager for a timeshare resort and real-estate company. Harrison offers his sales team members a lucrative cash bonus and a full week of paid vacation if they complete 10 timeshare sales within the next 24 hours. The problem is that none of the employees are very motivated by Harrison's offer because they view the sales goal as basically impossible to achieve. On average, the employees typically make 1-2 sales during an entire week of work, and no one has ever made 10 sales within 24 hours. In the context of the expectancy theory of motivation, which of the following components should Harrison correct if he wants to increase his employees' motivation in this situation?
Effort-performance expectations
The sales managers at Quicken are looking for an account manager who can approach small business owners, give them a presentation on QuickBooks, show them how QuickBooks will add value to their company, and get a commitment from them to purchase the product. The managers know that it will be important for the new account manager to have skills at recognizing his or her own feelings and understanding the feelings of others. To determine if applicants have this skill, the managers at Quicken use a role-playing interview in which the applicant shows them what he or she would do on a sales call? What are the managers at Quicken trying to measure?
Emotional intelligence
KC Jorgensen says that "We've been able to get some amazing people on board and amazing people know other amazing people." What kind of recruiting technique does KC's statement endorse?
Employee referrals
Specializing in executive, managerial, and professional recruiting, these are divided into two groups: (1) contingency firms which charge a fee only after a candidate has been hired by a client company and (2) retainer firms that charge a client a set fee whether or not the contracted search is successful
Employment agencies
Casey Jorgenson talks about all the perks that employees receive at MoneyDesktop. For example, employees get free lunches, scooters, and parties. But then she says that the most important thing in retaining people is authenticity. In other words, employees care more about being their authentic selves than they do about the other rewards they receive from work. The perceived value of rewards is important in which of the following theories of motivation?
Expectancy theory of motivation
Aliya is an HR specialist at a large publishing company. She is currently looking for a candidate who is fluent in Spanish and English and has at least 2 years of website development experience. If she wants to recruit a candidate internally, Aliya should look for possible internal candidates by conducting a keyword search in the company's ______.
HR information system
Felix was interviewing an applicant for a loan analyst position. When Felix found out that the loan analyst had 7 years of experience working at the Bank of the Ozarks, he didn't have to hear anything else. The applicant's work experience was so positive that Felix didn't pay any attention to the fact that the applicant knew little about New York State banking laws. What term describes the kind of mistake Felix is making?
Halo effect
Although organizations such as Northwestern Mutual, a financial services organization, encourage the parents of young employees to become involved in their children's work lives, other organizations are concerned about _______, a trend in which parents intervene in the employment of their adult children, including submitting job applications for their children and helping with salary negotiations.
Helicopter parenting
Lydia has been a mass properties engineer with The Spaceship Company for the past 10 years. Overall, she's been happy with her job, but recently she started looking for jobs at Blue Origin, another spaceship manufacturing company. Lydia feels like her boss rarely gives her positive feedback anymore, and when he needs to get something done, he threatens Lydia rather than asking her nicely. What factor is causing Lydia to rethink her retention with The Spaceship Company?
Work group relations