MGMT 365 - Chapter 4 - Tamela Ferguson

In an organization that has a functional structure, a centralized decision-making mechanism ....

Helps in the resolution of conflict between subunits

Job analysis aids the performance appraisal process by _____.

Identifying the behaviors and results that distinguish effective performance from ineffective performance

Which of the following is required for teams to be effective?

Individual accountability of behavior should be a critical indicator of performance

Which of the following best describes centralization?

It is the degree to which decision-making authority resides at the top of the organizational chart

The Position Analysis Questionnaire (PAQ) contains 194 items that represent work behaviors, work conditions, and _____.

Job characteristics

Which of the following includes a list of the tasks, duties, and responsibilities that a job entails?

Job description

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?

Job design

Adding more decision-making authority to a job to increase its motivational potential is known as _____.

Job enrichment

Which of the following approaches to job design has roots in human-factors literature?

Perceptual-motor approach

Providing a written justification for why an employee who has performed ineffectively should be disciplined is a part of _____.

Performance appraisal

The final stage in work-flow analysis is to identify the work _____ in the development of the work unit's product.

inputs

Work-flow design is the process of _____.

Analyzing the tasks necessary for the production of a product

Which of the following was replaced by the Occupational Information Network (O*NET)?

Dictionary of occupational titles

_____ is concerned with examining the interface between individuals' physiological characteristics and the physical work environment.

Ergonomics

According to the "Job Characteristics Model," _____ is the extent to which a person receives clear information about performance effectiveness from the work itself.

Feedback

Which of the following includes the knowledge, skills, abilities, and other characteristics that an individual must have to perform a job?

Job specification

Which of the following disadvantages is an organization with a functional structure most likely to face?

Lack of sensitivity toward subtle differences in products or clients

Divisional structures are characterized by ____.

Low levels of centralization

The _____ section in a Position Analysis Questionnaire (PAQ) focuses on planning and information-processing activities.

Mental processes

Which of the following approaches views job satisfaction as one of the most important outcomes of job design?

Motivational approach

Which of the following sources is most appropriate for providing accurate information regarding the importance of job duties?

Supervisors

Which of the following is true of teams?

Team members share work when any member becomes overloaded

The _____ section in a position analysis questionnaire (PAQ) focuses on the physical activities, tools, and devices used by the worker to perform the job.

Work output

_____ provides a longitudinal overview of the dynamic relationships by which inputs are converted into outputs.

Work-flow design

Organizations focus on facilities and systems during the ________ stage in a work-unit activity analysis.

equipment

Which of the following is concerned with examining the interface between individuals' physiological characteristics and the physical work environment?

ergonomics

The factual or procedural information that is necessary for successfully performing a task is called _____.

knowledge

Decision-making autonomy, task significance, and interdependence characterize the _____ approach to job design.

motivational

Which stage in a work-unit activity analysis focuses on the product, information, or service provided?

output