MGMt 371 Chapter 2

Which of the following best describes the behavioral management perspective? a. It emphasizes individual attitudes and group processes. b. It focuses on decision making, mathematical models, and the use of computers. c. It focuses on managing an organization mechanistically. d. It is concerned with improving the performance of individual workers.

a. It emphasizes individual attitudes and group processes.

Which of the following best defines the term theory? a. It is a conceptual framework for organizing knowledge and providing a blueprint for action. b. It is an abstract framework to improve employee satisfaction and motivation. c. It is the arrangement of and relations between the parts or elements of something complex. d. It is a study of the structure or internal workings of something.

a. It is a conceptual framework for organizing knowledge and providing a blueprint for action.

Which of the following best defines subsystems? a. They are systems within another system. b. They are systems that do not interact with their environment. c. They are systems that interact with their environment. d. They are systems that are not interdependent.

a. They are systems within another system.

The _____ consists of two distinct branches, scientific management and administrative management. a. classical management perspective b. quantitative management perspective c. behavioral management perspective d. integrative management perspective

a. classical management perspective

The term _____ refers to employees deliberately working at a pace slower than their capabilities. a. soldiering b. synergy c. entropy d. pivoting

a. soldiering

Which of the following is a reason why quality is an important management challenge today? a. Improving quality tends to decrease productivity. b. Enhancing quality lowers costs. c. Enhancing quality results in more waste and rework. d. Improving quality requires an increase in workforce.

b. Enhancing quality lowers costs.

Which of the following is a feature of the quantitative management perspective? a. It is concerned with improving the performance of individual workers. b. It focuses on decision making, mathematical models, and the use of computers. c. It focuses on managing the total organization. d. It emphasizes individual attitudes and behaviors and group processes.

b. It focuses on decision making, mathematical models, and the use of computers.

Which of the following does Theory X assume? a. People have the capacity to be innovative in solving organizational problems. b. People prefer to be directed and to avoid responsibility. c. People are internally motivated to reach objectives to which they are committed. d. People will both seek and accept responsibility under favorable conditions.

b. People prefer to be directed and to avoid responsibility.

Universal perspectives: a. suggest that general theories cannot be applied to organizations. b. attempt to identify the one best way to do something. c. state that each organization is unique. d. state that managerial behavior in a situation depends on unique elements.

b. attempt to identify the one best way to do something.

A _____ is a simplified representation of a system, process, or relationship. a. Gantt chart b. mathematical model c. closed system d. subsystem

b. mathematical model

A(n) _____ is an interrelated set of elements functioning as a whole. a. approach b. system c. perspective d. chart

b. system

_____ wrote the books The Tipping Point, Blink, and Outliers. a. Scott Adams b. Stephen Covey c. Malcolm Gladwell d. Michael Porter

c. Malcolm Gladwell

One of the most critical challenges facing managers today is _____. a. to efficiently produce products or services b. the new paradigm that has replaced traditional views c. an unpredictable economy that limits growth d. a sense of homogeneity among employees

c. an unpredictable economy that limits growth

Robert Owen, a British industrialist and reformer, recognized the importance of an organization's _____. a. financial resources b. information resources c. human resources d. cultural resources

c. human resources

According to Douglas McGregor, Theory X represented the _____. a. human relations approach b. conventions of administrative management c. views of scientific management d. assumptions that human relations advocates make

c. views of scientific management

Which of the following is a feature of scientific management? a. It emphasizes individual attitudes and behaviors and group processes. b. It focuses on decision making, mathematical models, and the use of computers. c. It focuses on managing the total organization. d. It is concerned with improving the performance of individual workers.

d. It is concerned with improving the performance of individual workers.

Farida, a manager at Pepper Edison Bank, uses mathematical models to figure out how many cashiers need to be on duty at each location at various times throughout the day. Which of the following approaches is used by Farida? a. Organizational behavior b. Operations management c. Scientific management d. Management science

d. Management science

Managers at Ruth & Fishers Corp. recognize the value of history. The company maintains an extensive archival library of its old documents and records and has also employed a full-time corporate historian. This helps the managers _____. a. comply with government regulations b. maintain a code of ethics in the company c. manage the behavior of their employees d. avoid the mistakes of others

d. avoid the mistakes of others