MGMT 371: Exam 3 Quiz 7-10 Questions

Wes's employer has established a course of learning for him. From the standpoint of organizational behavior, this is particularly important because learning will help him to

become a better decision maker.

The _________blank bias causes people to assume that everyone's criteria will be just like theirs and that everyone will react to a decision just as they wou

projection

The third step in the four-component model of ethical decision making is

Moral Intent

Which of the following scenarios demonstrates Tim's ability rather than his personality?

Tim carried a high bowling average and once bowled a perfect game.

Which of the following is a systematic effort by organizations to facilitate the learning of job-related knowledge and behavior?

Training

Whit is walking to his workstation when he sees Frank fall off a platform and get seriously injured. Although he is usually quiet and passive, Whit pulls Frank to safety, begins first aid, and orders the other workers to do various tasks to help with the situation. This scenario exemplifies

Trait Activation

Which of the following answer options is an example of explicit knowledge?

Trini had an extensive mental model of the business she planned to start after college.

Which of the following is not an element in cognition-based trust?

Trust propensity

At Pomp and Circumstance, a wedding attire and accessories store, the sales team has monthly evaluations, and the top five performers receive bonuses. This is an example of

a fixed interval schedule.

Communion striving reflects a

a strong desire to obtain acceptance in personal relationships as a means of expressing personality

Farah was categorized as ISTJ on the Myers-Briggs Type Indicator. An "ISTJ" has a preference for Introversion, Sensing, Thinking, and Judging. Which of the following behaviors would we expect to see in Farah?

Approaching decisions in a logical manner

When employees are able to devote their attention to work, as opposed to perpetrating or being victimized by office politics, they are exhibiting a(n)

Ability to focus

In the case of _________blank-based trust, our trust arises mostly from the emotional feelings we have for the authority.

Affect

Which of the following scenarios demonstrates general cognitive ability?

Alice scored well above average on the verbal, quantitative, and reasoning segments of a test.

Which of the following answer options is an example of a manager's tacit knowledge?

Bolin believes a sales spike is imminent and pushes employees to increase production.

The Chinese culture is a tight social framework in which people take care of the members of a broader ingroup and act loyal to it. In the context of Hofstede's dimensions, what is the personality dimension used to describe the Chinese culture?

Collectivism

Which of the following scenarios illustrates a case of ethnocentrism?

Dave, a millwright from Kentucky, ignores input from engineers at his tractor company's Japanese subsidiary because he believes Americans build the best tractors.

Rory can be described as an ambitious individual. She joined Uppercase Inc. as a junior recruiter and wants to climb the corporate ladder to become a team leader. Rory works hard to build up her reputation, makes time to interact with both her manager and the other managers in the company, and lets everyone know how passionate she is about working at Uppercase. In the context of the Big Five taxonomy, the personality dimension _________blank best describes Rory.

Extraversion

If you are exaggerating your responses to a personality test in a socially desirable fashion, you are

Faking

Regional chain Sunray Natural Foods, Incorporated, has a policy that does not permit newly hired management employees to work on committee or community projects for six months. This policy was put in place to ensure that those new employees can concentrate on their work without being distracted. Which of the following allocation norms has Sunray Natural Foods adopted?

Need Norms

Which of the following statements concerning contingencies of reinforcement is not true?

Negative reinforcement is designed to decrease desired behaviors.

Which of the following scenarios demonstrates personality?

Pia is generally friendly, likable, and calm under pressure.

Which of the following scenarios describes a worker with a potentially neurotic personality?

Rory yells at Clay when he asks her how she is doing, and then brings him coffee an hour later.

Naomi works for a medium-sized farm. She and the other farmhands often have to lift heavy bales of hay into the back of a truck so they can feed the horses and cows. Naomi has a high level of

Static Strength

The effects of general cognitive ability on job performance are most pronounced in the area of

Task Performance

Which of the following is a procedural justice rule of fair process?

correctability

There should be trust in organizational authorities who "put a face on a company." Which of the following job positions is not considered an organizational authority?

full-time customer service employee

The "g-factor" refers to

general cognitive ability

The first step in rational decision making is to

identify the criteria that are important in making the decision.

Unbound Technologies, an international manufacturer of smart appliances, opened a location in Osterfield and created a significant number of jobs in the area. Mia works in the marketing department at Unbound. Overall, Mia likes her job, even though she thinks the benefits could be better and that the company could be more diverse. Moreover, the company has not shown much interest in fulfilling its corporate social responsibility—in fact, within the first year, Unbound was hit with a number of fines for violating local environmental regulations. Following this, the company installed a compliance team, but overall, Mia, many employees, and members of the Osterfield community feel as if the company is neglecting its citizenship responsibilities. What could Unbound Technologies do to improve its corporate social responsibility in this area?

institute volunteer initiatives to work with local charities

Jamarcus, a manager at the corporate headquarters of Shurway Shipping & Packing Supply, has just received a complaint about Wanda, a receptionist, having been rude to a customer who called the office. After apologizing to the caller, Jamarcus asks Wanda to report to his office. Confronted with the situation, she says that she has been having a bad day and the caller was extremely rude to her. She apologizes and says she will not do it again. Jamarcus, knowing that Wanda has never had any negative interactions with clients in her ten years with the company, is inclined to believe that this particular caller was indeed rude, and he therefore takes no further action. This is an example of _________

low consistency resulting in an external

The two main types of quantitative ability are number facility and

mathematical reasoning

Jan, the manager at Direct, is a favorite with her employees because she has the ability to recognize and understand the emotions of her peers and subordinates. She interacts with all employees in a warm manner and is very approachable when her employees encounter problems. Which of the following characteristics does Jan possess?

other awareness

Lionel could not pursue a job as a truck driver because he has trouble with night vision, which is _________blank ability.

sensory

At the postconventional stage of moral development, right versus wrong is established on the basis of

set of defined, established moral principles

Juliet has just completed a 12-week training course and now is back at work. Her boss should expect that she will be

somewhat better at her job and slightly more emotionally attached to the company than she was before she began her training course.

Lars has applied for a job delivering packages for a major shipping company. He will most likely be tested for what abilities?

strength and stamina

Accomplishment striving describes a

strong desire to achieve task-related goals as a means of expressing personality.

Affect-based trust is driven by the

trustor's feelings for the trustee.

Fran wants to hire a diverse group of capable people to work at her brand-new fitness studios. Unfortunately, many of the applicants Fran perceives as having good emotional intelligence and agreeable personalities (a plus for a fitness studio), do not score well on the cognitive ability test, and she has to rule them out as a possible hire. What should Fran do to meet her goals?

use a combination of tests measuring both cognitive abilities and noncognitive traits such as emotional intelligence and personality