MGMT 372 exam 3
a system 1 organization is most like
a formal bureaucracy
a dentist office with one dentist will likely follow
all
which of the following statements about productivity is true
all
employees at blackrock had a mustache growing contest. it cost $20 to enter and $20 to be a judge. after a month the winner was announced and the money donated to the winner's choice of charity. which bureaucratic characteristic does this violate
an appropriate social distance between supervisor and subordinate
the purpose of control is to
assess organizational performance relative to some desired goal
which of the following statements comparing system 4 and weber's bureaucracy is most accurate
both are universal approaches to organization design
the technology that is most effective with a system 4 design is __ techonology
both small batch and continuous process
when general odierno said the troop withdrawal from afghanistan was going to fast, he was making a __ statement
capacity
with the __ form of organization design, product departmentalization is combined with a strategic business unit strategy
divisional (mform)
Screening controls applied to info in an organization focus on
ensuring that the info is in the proper form
the diamond industry
furniture manufacturers
the __ shows an organizations bottom line (profit/loss) and summarizes activities over a period of time
income statement
automakers build prototype vehicles first. this requires __ technology
small batch
lotus 123 and word perfect are example of
software
screening controls
take place during the transformation process
an organization can manufacture 10,000 widgets with 10 hours of direct labor. what is its labor productivity
1,000 units per labor hour
ephraim is analyzing the productivity of his section. last week his crew worked 4,000 hours and produced 600,000 units of product. the average hourly wage was $7 per hour, and 200 hours were lost to absenteeism. the sale price for the items produced is $2 per unit. what is the labor productivity index
157.89
which of the following organizations creates from utility
Audi
the organization info system that gathers and organized comprehensive data, puts them in a form useful to managers, and then provides the managers with the info they need to do their work is called
MIS
which of the following countries has the highest level of productivity
US
with a computerized info system analyzing and processing information are done by
a central processor
weber's guidelines for bureaucratic design include
a clear chain of command
at walmart 70 percent of merchandise is run up at the cash register before the company even pays for it. this is an example of
a just in time inventory system
disadvantages of the matrix design included all of the following except
a reduction in flexibility
statistical quality control is
a set of specific statistical techniques used to monitor quality control
which of the following statements about website is true
a web browser enables users to access info on the web
at a UTC facility the quality control people sample 5% of the finished carrier air conditioners to check for adherence to more the 25 quality standards. this is an examaple of
acceptance sampling
which of the following is not a characteristic of effective controls
accountability
one barrier to effective communication is the filtering of upward communication. which characteristic of effective control systems would this affect
accuracy
info that provides a reliable and valid reflection of the real world is said to be
accurate
Cody Kretsinger was charged with a computer breach at Sony Pictures Entertainment. user data was stolen. hackers now threaten companies of all sizes and require constant security updates. this example illustrates how a control system can be used to
adapt to the environmental change
Power School allows parents to review grades, attendance, assignments, and student data on a daily basis. this is an example of
advancement in service techonology
dorothy loves eating at panera bread. she likes the taste of the food. this is an example of which dimension of quality
aesthetics
a system 4 design emphasizes
all
budgets
all
the basic purpose of control is
all
the best way to integrate planning and control is to
all
the purchasing agent of wegmans a grocery store would
all
the world wide web
all
when Hewlett Packard was pursuing a defender strategy it was likely to
all
which of the following exemplifies the definition of technology in the text
all
which of the following helps to determine the info system needs of an organization
all
which of the following is a basic component of a total quality management strategy
all
which of the following is a suggested method for improving productivity based on operations
all
which of the following is a suggested method for improving productivity through motivation and involvement of employees
all
which of the following is a type of inventory that must be controlled by a manufacturing organization
all
which of the following is an advantage associated with the matrix design
all
which of the following is one of the dimensions that can be used to assess or evaluate quality
all
which of the following questions are concerned with capacity utilization decisions that must be made by operations management
all
which of the following statements about financial audits is true
all
which of the following statements about integrating info systems is true
all
which of the following statements about the importance of productivity is true
all
which of the following statements about the organizational life cycle is true
all
which of the following statements describes a behavioral effect of info system
all
according to the text, the major problem associated with total factor productivity is that
all ingredients must be expressed in the same term
implementing the control process includes which of the following steps
all of the above
which of the following statements about the relationship between operations management and utility is true
all operations management provides utility of one type or another
which of the following statements comparing an MIS and a decision system is true
an MIS is not as complex as a decision support system
on your way home from class, you stopped at the student center to get some money from an automatic teller. which of the following best describes the machine you used
an advancement in service techonology
employees at recordings for the blind and dyslexic met at a minor league baseball game to do an offsite meeting and enjoy a relaxed, friendly environment. which bureaucratic characteristic does this violate
an appropriate social distance between supervisor and subordinate
almost 20,000 UPS employees are not equipped with ring scanners- small electronic devices worn on their index fingers and wired to a small computer on their wrists. when a UPS employee holds a package, the ring shoots a pattern of photons on the package. within moments, its location is updated at the UPS website. this use of __ allows UPS to better track its packages and to provide better customer service
an operations improvement
a property designed control system is important to an organization because it can be used to
anticipate, monitor, and respond to changing cirumstances
information technology is comprised of which of the following
any resources that a company can use to manage the info it needs to carry out its business
internet service providers
are commercial firms that maintain a permanent connection to the net and sell temporary connection to subscribers
the term objective as it relates to controls means that the controls
are quantifiable
according to the text, what are the 2 broad schemes by which controls can be classified
area and level
which of the following is not one of the areas on which strategic control should focus
audits
in the short term people may lose their jobs but in the long term jobs are generally created by
automation
a portfolio approach will influence organization design by determining the
autonomy of the SBUs
a __ is a financial statements that lists all of the organizations assets and liabilities at a given point in time
balance sheet
where would you expect to find the following information: XYZ Corp has $746 million in assets and $593 million in liabilities on october 1, 2012
balance sheet
which of the following is a type of financial budget that deals with forecasting the organizations assets and liabilities in the event of all other budgets are met
balance sheet
boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past. this is an example of
benchmarking
when GM looked for ideas on how to reduce the time it took to convert its production lines from one cereal to another, it sent a team to observe the pit crews at the indianapolis 500. as a result of using __, GM cut its plant changeover time by more than 50%
benchmarking
which of the following statements does not describe a weakness associated with budgeting
budgets
as described by burns and stalker mechanistic organizations are most like
bureaucracies
__ control is a form of organizational control characterized by formal and mechanistic structural arrangements
bureaucratic
if a manager has a directive leadership style and works in an organization in which performance expectations are minimal, which control structure is most appropriate
bureaucratic
the 2 universal approaches to organization design that represent the foundation of what we know about organization design are
bureaucratic and behavioral
according to woodward's findings relative to technology and organization design, the most successful mass production firms adopt a
bureaucratic structure
which of the following is classified as a partial productivity ratio
capital productivity
calphalon makes pots and pans using similar techniques but each in their own family of product, like nonstick, stick, or copper. this is an example of a __ layout
cellular
Callaway makes golf clubs. which type of layout would you expect to find in a manufacturing plant that makes silverware
cellular layout
a production manager argues that the increase in absenteeism is caused by decreased recruiting and placement standards. the argument is supported by personnel documents. this is an example of
checks and balanaces
in the first nine months of the year VW sales in the US were up 22%. the overall auto market period was up only 10%. VW __ that information to plan production schedules
combined
the info system department is
composed of both knowledge workers and data workers
heather's boss has just given her the responsibility of developing a new line of protective gear for kayakers. however he wanted her that the time available for development is not as long as she would probably like. what should heather use to speed up the development process
computer aided design
the production manager has just received a large block of orders for products that are not manufactured yet, however, he is not concerned. which of the following items can you safely assume this production manager uses
computer aided manufacturing
to ensure that a newly designed product moves smoothly to the production, stage __ could be used
computer assisted manufacturing
many parents complain that a pg13 movie today was was rated R in the the past. movie companies may be following the letter of the standards, if not the spirit, to gain access to more viewers. this is an example of
conformance
the fact that a product or system needs to be capable of meeting established standards refers to which quality dimensions
conformance
the federal communications commissions has a list of words broadcasters cannot say on the air. this is a dimension of quality known as
conformance
Facebook creates social networks. it uses __ technology
continuous process
google creates web search results. it uses __ technology
continuous process
which of the following is not a factor in the situational view of organization design
control
the __ at McDonalds fast food restaurants is to fill each order within 90 seconds and to have no customer wait longer than 3.5 minutes
control standard
the basic functional purpose of operations system is to
control the organizations transformation processes
businesses that use H-form or M-form organizational design may have several __ who are responsible for helping line managers with their control functions, for coordinating the organizations overall control system, and for gathering and assimilating relevant info
controllers
which of the following is not a process characterized by likert
controlling
which of the following factors is not included in the formula for computing total factor productivity
cost of inflation
GE is highly leveraged. financial analysts look at its __ ratio to determine if it can make interest payments
coverage
which of the following is not a part of the process of establishing an info system
creating a transaction processing system to handle all info needs
in the first nine months of the year VW sales in the US were up 22%. what is this
data that required analyzing and organizing before they will be of value
a __ ratio is a measure of the firms ability to meet its long term financial obligations
debt
you are a banker reviewing a loan application from a local business. which of the following ratios would you look at to get a quick measure of the business's ability to meet its long term financial obligations
debt ratio
John Hamann began his company making herb vinegars from a recipe his grandmother had given him. as demand grew, he had to buy a large commercial kitchen. which of the following ratios would a banker have been most interested in before allowing Hamann to borrow $500,00
debt ratios
__ control is an approach to organizational control characterized by informal and organic structural arrangements
decentralized
mtv has a __ perspective toward international strategic control. it does not require its carious divisions to report in frequently. it believes in letting each manager have the authority to respond quickly to environmental changes. these changes do not have to be approved by mtv before they are implemented
decentralized
world vision has a flat structure that allows workers in countries scattered around the globe to respond to unique local cultures, situations, and needs. what control structure does world vision use
decentralized
NCC Incorporated has a complex computerized info system that can calculate projected sales, market share, and profit for each of the potential price increase levels that a manager is considering. this is an example of a
decision support
a __ is an interactive computer system that locates and presents info needed by a manager to support the decision making process
decision support system
a marketer for a motion picture company is determining when to release a movie to gain maximum exposure and viewers. the marketer needs to use a
decision support system
before randall goes to the mall he checks the interst for coupons to various stores. in this way the internet is a
decision support system
which of the following is not one of the stages of the organizational life cycle
decline
which of the following strategies would generally follow a bureaucratic design
defender
GM used a new strategy when it designed the saturn division separately from the previous divisions. GM uses a __ disign
departmental
organization __ refers to the manner in which an organization's structural components are arranged to manage the total organization
design
in establishing an info system the first step is to
determine info needs
the last step in the control process is to
determine the need for corrective action
which of the following is not one of the characteristic of an effective control system
developed and implemented by top management
united technologies offered to buy goodrich. as the companies merge, their info systems need to be integrated. what is the main info problem they will likely have to overcome
differences in technology and operating systems
in a stable environment organizations tend to be
differentiated
levi strauss launched denizen demin brand in china and singapore. what form of organization design is appropriate for levi strauss
divisional (mform)
after evaluation, an appropriate decision may be to
do any of these choices
according to the work of lawrence and lorsch in organization design
each unit of an organization faces its own peculiar environment
anu is comparing the performance of her small landscaping business against the standards she established. when she has finished her comparisons, any of the following actions may be appropriate except
eliminate the control if things went as planned
GE offers an 8 hour seminar based on its sigma quality program, which aims for only one defect per 1,000,000 unit production run, to employees in its new facility in brazil. this example focuses on which component of the quality management strategy
employee involvement
which of the following factors determines the need for info management rather than the kind of info needed
environment and organizational size
joan is the ceo of an marketing firm. at the start of each day she logs on to her computer and reviews the trends and patterns of info important to her business. the type of system she is using is a
executive support system
which of the following is used as a quick reference for upper level managers
executive support system
info systems that are designed to duplicate or at least imitate human thought processes are known as __ systems
expert
which of the following systems builds on a series of rules to move from a set of data to a decision recommendation
expert system
Rite Aid shares inventory information with Johnson and Johnson, General Mills, American Greetings, and numerous other suppliers. The limited access these companies share with each other's information systems is called a(n)
extranet
an __ is a communication network that allows selected outsiders limited access to an organizations internal info system
extranet
according to the text, which of the following is not a characteristic of useful information
fast
dorothy loves eating at panera bread. she thinks of all the fast food, it is the healthiest. healthy food is a dimension of quality known as
features
at the end of each fiscal year, managers report in their performance report if they are under budget. this is an example of a __ control
finance
which of the following is an example of a financial control that allows managers to compare different elements of a balance sheet and income statement to one another
financial ratios
income statements, balance sheets, and audits are examples of the control of
financial resources
__ are software and hardware systems that allow employees access to both the internet and the companys internal computer network while barring entry by outsiders
firewalls
at which level of an organization is the need for very specific info with a short time frame greatest
first line supervision
dina works in construction. she travels to the job site to build the next house. this is an example of a __layout
fixed process
oshkosh corp hired hundreds of workers to meet an order deadline. the employee training process had to adapt. which of the characteristics of an effective control system did the training system need
flexibility
which of the following would utilize computer controlled transportation systems
flexible manufacturing systems
which of the following is not a major form of operations control discussed in the text
functional
the pizza place makes only pizza and sells only pizza, drinks, and prepackages snacks. this is an example of the __ organizational design
functional (Uform)
the purpose of bureaucratic control is to
get employee compliance
Standard used in organizational control are most like
goals
which of the following factors was largely responsible for the fact that the entire US economy did not mirror declines in the manufacturing sector during the 1970s
growth of the service actor
which of the following is not a characteristic of organic organizations
high level of specialization
the Sarbanes Oxley Act passed after the fall of Enron and Arthur Andersen, requires accounting firms to separate the auditing function from consulting function. this example illustrates
how control helps organizations respond to changing standards
the real test of the value of an info system is
how it can be used
overcontrol is most problematic in areas dealing with __ resources
human
in a bureaucracy, rules, division of labor, and hierarchies of authority
improve organizational efficiency
the tea party and occupy wall street protesters both use facebook to encourage supporters to assemble and show their support. facebook has become and invaluable tool for organizers to
improve productivity
2 broad methods by which organizations can improve productivity are
improving operations and increasing employee involvement
__ sampling is a type of statistical quality control that involves testing products as they are being made
in process
which of the following statements about the effects of automation on employees is true
in the long run automation will create more jobs than are lost because of it
blake says "there is no truth in dating". he believes dating provides __ info
inaccurate
greece has a debt crisis because it spends more than it takes in tax revenue. to fix the problem this info is
inaccurate
what is the problem with a university reward system that encourages faculty members to publish numerous research articles but fails to consider the quality of the articles
inappropriate inefficiency
a __ income statement is a financial statement that presents a picture of the organizations financial performance over a period of time as opposed to a single point in time
income statement
you are looking at a document that has entries for such items as revenues, expenses, and profit. you are looking at a
income statement
the stock market is down 200 points. this is an example of __ info
incomplete
wikipedia believes in the intelligence of a crowd. it allows thousands of contributors to edit articles in its online encyclopedia. this is an example of which advantage associated with management systems
increased collaboration
which of the following organizational changes is least likely to happen as a result of implementing an effective info system in an organization
increased delegation
a consulting firm calculates an efficiency index for each of its consultants by dividing each consultants total hours of work by the number of billable hours. this is a measure of __ productivity
individual
a communications and marketing executive collaborates with ad agencies on ad campaigns, which require a lot of graphics. she frequently calls her technical support team to inform them she needs more memory in her email inbox to support the large files. this is an example of which info system limitation
info provides to managers may not be as accurate, timely, complete, or relevant as it first appears to be
Cody Kretsinger was charged with a computer breach at Sony Pictures Entertainment. User data was stolen. Hackers now threaten companies of all sizes and require constant security updates. this is an example of the need for ___ control
information
an upper level executive at Gucci has just received a computer printout of the monthly sales figures. the 30 page document includes all of the figures from each of the major urban areas. __ should be used to manage this data so that it can be understood by those that need it to carry out the company's business
information technology
a keyboard and bar code scanner are examples of
input devices
the siemens sectors are industry, energy, healthcare, and infrastructure and cities, which all require strong engineering. siemens uses related diversification. the divisions are
integrated
managers can improve the effectiveness of the control system by
integrating control with planning
when boeing bought the aviation parts and services company aviall, it stated that it expected to have no initial change in earnings and the following year a modest gain. it was
integrating planning with control
which of the following is not one of the constraints with which a purchasing agent must deal
integrating purchasing with production
trump organization produces beauty pageants and builds commercial real estate. there appears to be little need for __ between these units
integration
lawrence and lorsch used what 2 primary dimensions to characterize organizations
integration and differentiation
an __ is a communication network similar to the internet but operating within the boundaries of a single organization
intranet
maricel works on the assembly line from chrysler. from her perspective info about liquidity ratios is
irrelevant
participation in a control system
is a technique for overcoming resistance to controls
which of the following statements does not describe a characteristic of webers bureaucracy
it created labor unions
which of the following statements about libert's approach is false
it is flexible and varies from one manager to another
which of the following is not characteristic of a conglomerate (Hform) organization design
its departmentalization is based on the kind of work being done such as production, finance, or marketing
dale has seen unit production costs go up dramatically during the past two or three years. one major reason in high interest rates on money borrowed to purchase and store inputs. which of the following should dale consider
just in time inventory system
___ are specialists, usually professionally trained and certified who rely on info technology to design new products or create new business processes
knowledge workers
when VW redesigned the Beetle is used__ with CAD expertise
knowledge workers
Deirdre is a freelance editor. she knows how many chapters she needs to edit and approximately how long each chapter takes. she is calculating what she needs to do to meet her next deadline. she is making a __ budget
labor
which of the following characteristics does not describe the matrix form of organization design
lack of opportunity for employees to grow and develop
Volkswagen makes automobiles. it uses __ technology
large batch
discount retailers like Michael's rely on economies of scale. they use __ techonology
large batch
when kellogg's makes cereal and cereal bars, it uses __ technology
large batch
the aston studies found basic generalizations. which of the following is not one of them
large organizations tend to have more job satisfaction than smaller organizations
a __ organization works to facilitate the lifelong learning and personal development of all of its employees while continually transforming itself to respond to changing demands and needs
learning
the best known and most important behavioral approach to organization design is
likert's system 4
__ ratios assess the ease with which the assets of the organization can be converted into cash
liquidity
which of the following is the best example of data
listing of your test and quiz scores in this class
which of the following is not a current use for robotics
loan approval
many shows broadcast on US tv today are filmed in British Columbia, Canada. the production company takes advantage of the many amenities that BC offers. Operations management decisions to film in BC are an example of __ decisions
location
operations managers must specifically address both __ when setting up an operations system
location and layout
which of the following is not a strength of the matrix organization design
lower costs from low requirement for managerial personnel
a ___ is a system that gathers, organizes, summarizes, and reports data for use by managers
management info system
which of the following statements comparing the conglomerate )hform) and the divisional (mform)
managers in both forms coordinate extensively with each other
the headquarters building of a global corporation experienced a technical problem that disabled email for the afternoon. the work of over 200 employees came to a sudden stop. this is an example of which info system limitation
managers sometimes rely on info systems too much
for recently mandated higher quality standards for all of the parts that it buys from suppliers. this is an example of which major component of a total quality management strategy
materials
the __ form of organization design is one in which a set of product groups is superimposed on a functional organization design
matrix
the form of organization design in which the principle of unity of command is violated in the
matrix
which of the following approaches to organization design automatically creates lateral realtionship
matrix
which of the following organization designs is frequently the result of pressure to share resources
matrix
which of the following statements is true concerning what happens to control as the level of uncertainty increases
measurements need to be taken more frequently
kansas state university operates in a relatively stable environment. according to the work of burns and stalker, which form of organization design is most appropriate for the university
mechanistic
speedo operates in a fairly stable environment, burns and stalker would agree that the __ design would be best for speedo
mechanistic
microsoft is experiencing gradual growth with most of it happening internationally. it is an example of an organization in the __ stage
midlife
internal audits tend to be
more specific than external audits
which of the following is not a characteristic of a transaction processing system
most useful to middle and upper level managers
which of the following would seem especially appropriate for firms using a just in time inventory system
multiple sources of supply
info that is complete
must present all pertinent facts
a plan manager is told that she has 8,000 labor hours to allocate in a week. this is an example of a __ budget
nonmonetary
the __ budgets are organizational budgets that outline quantities of product/service to be produced and what resources will be used
nonmonetary
on the end of year report for Yoplait yogurt, the division manager noted that the gross margin for the product was lower than expected. this statement indicates that the control system used by Yoplait might lack
objectivity
what characteristic of effective control systems is lacking when a control system reports production output as being better than average, satisfactory, marginal, or unsatisfactory
objectivity
administrative assistants who process data and create communication documents use __ systems
office applications
which of the following statements is not an accurate reflection of the relationship between organizations and organization design
once an organization is designed, the organization is designed, the organization changes little
__ ratios indicate the effectiveness of specific functional areas rather than that of the total organization
operating
if Suzlon Energy Ltd wants to focus on the strength of its wind turbine division, it will use __ ratios
operating
google partnered with Nielsen Co to poll users about ads on google+. Nielsen then packaged the information for advertisers. this was a response to advertiser complaints about the effectiveness of ads on the social network. this indicates that google is placing as empasis on __ controls
operations
toyota installed a flexible manufacturing assemble line in its plant outside Columbus Ohio. it can make a variety of cars one after the other, switching production by using scanners that read codes. this is an example of
operations improvement
__ is the total set of managerial activities that an organization uses to create its products or services
operations management
intel decided the new Itanium chip would replace the Pentium. During the transition, pentium chips would be cheaper, but once the itanium facility was operational, intel would cease manufacture of pentiums. the decision to cease pentium production is a decision that most directly involves its
operations systems
as it was developed by burns and stalker, the __ design is most like system4
organic
to be successful, glamour magazine must respond to the latest fads and inform their readers of upcoming trends in fashion. this need for flexibility indicates that an __ design is appropriate
organic
__ are internal organizational factors that can influence the organization design selection
organization size and the technology employed
which of the following statements does not describe a shortcoming of bureaucratic organizations
organizational efficiency is reduced of labor in a bureaucratic organization
Mcdonalds aim to fill each order within 90 seconds and to have no customer wait longer than 3.5 minutes. this is derived from the companys
organizational goals
to the extent possible, standards used for control purposes should be derived from
organizational goals
carol made a donation to her church using credit card online. after the transaction she received an email thank you note and confirmation. which part of an information system does the email represent
output medium
greg's staff prepared a brief with 46 power point slides. which part of the info system do the slides represent
output medium
al lovata, ceo of be our guest inc rented a cfo from milestone advisors llc to help cut cost during the economic downturn. be our guest used
outsourcing
Booz Allen Hamilton requires employees to use a key that keeps track of how many copies they make on copy machines. some employees resent the lack of trust. this is an example of
overcontrol
initially california closets tried to limit employee access to facebook. however, when facebook became part of the company communication strategy, cc relented to employee facebook access. employees were happy because they thought the restrictions was unreasonable. the employees perceived
overcontrol
some managers at JP Morgan Chase viewed the CEO monitoring all of their expenses as too much involvement. they saw it as
overcontrol
__ productivity ratios are most useful to the manager for determining how to change operations to improve productivity
partial
weber viewed the bureaucratic form of organization as all of the following except
personal
at the beginning of the planning controlling process, planning
plays a major role in shaping the control process
which of the following is not an important part of automation
plotters
amazon asks customers to rate their experience with the product and service. this is an example of __ control
postaction
once a year boy scout troops submit financial reports describing income and expenditures. this is an example of __ control
postaction
politicians transform info from many sources into decisions about policies for the area they govern. when politicians follow poll results after the passage of legislation, the politicians are using __ control
postaction
the percentage of graduates who find a job within six months graduation is a __ control for colleges and universities
postaction
a college admissions board required students to have certain grade point averages and sat scores to be accepted at the school. what form of operations control do these requirements represent
preliminary
ebay partnered with Nielsen Co to poll users about ads on ebay. Nielsen then packaged the information to advertisers. this was a response to advertiser complaints about the effectiveness of ads on the internet. verifying ad effectiveness of other companies before buying ad space on ebay is a __ control for the business
preliminary
everyone working or volunteering for girl scouts has a background check before they can work with girls or handle money. what kind of operations control is this
preliminary
thousands of people audition each year to be contestants on American idol. The audition is an example of a __ control
preliminary
politicians transform information from many sources into decisions about policies for the area they govern. what politicians "float an idea" by having a staff member leak it to the press to gauge reaction, the politicians staff is using __ control
prliminary
katina is in the emergency room. they think she has a broken wrist, so she is taken to xray. this is an example of the use of __ layout
process
where in an info system system are data converted into useful info
processor
clif bar and company makes clif energy bars. which type of layout would you expect to find in the manufacturing plant that makes clif bars
product
postaction control is most appropriate when the
product being produced is simple and routine
There is a Canadian insurance company that provides only one kind of insurance. it insures athletes who have multimillion dollar contracts that must be paid, even if the athlete is injured or in some other way unable to play. owners buy the insurance policies as a way to protect themselves. when the insuranae company decided to specialize in this type of insurance it made a __ decision
product service mix
United technologies offered to buy Goodrich. this is an example of what kind of an operations decision
product service mix
when GE executives decided to sell NBC network they were making a __ decision
product service mix
which of the following pairs of factors that are important to designing operations systems are most closely related to demand
product service mix and capacity utilization
which of the following is not a type of operating budget
production
which of the following statements about the relationship between productivity and quality is true
productivity and quality are inversely related
which of the following is not a type of financial budget
profit
organizations use firewalls to
protect their computer files against intrusion from unauthorized access
what is the most important factor is effectively integrating the planning and control functions
provide for controls as plans are developed
__ is the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs
quality
the Malcom Baldridge award is given to companies that make major __ advancements
quality
the goals of operations managers are efficiency and effectiveness, which are achieved though
quality and productivity
just in time systems are a means of improving the management of
raw materials and component parts
with the use of __ strategy, no logical connection between organization design and strategy is required
reactor
as organizations move through the stages of the organizational life cycle from birth to maturity they do not
reduce the size of their staff component
the relevance of info depends on whether it
relates to what the manager is doing at the time
rich is comparing the quality and features of facebook to those on google+. this is an example of the __ of quality
relative nature
which of the eight dimensions of quality refers to the probability of a product not malfunctioning during a specific period
reliability
which of the following is not characteristic of the bureaucratic approach to organizational control
reliance on group norms
a divisional organization design is characterized by all of the follow except
required cooperation between divisions
brokerage firms on wall street are now closely monitoring research analysts emails. if the analysts view this as inappropriate, the control system will be characterized by
resistance to control
to what part of a system are preliminary controls applied
resources
the university of michigan develops a budget that shows its projected income from sources such as the state of michigan, tuition and fees, alumni contributions, and research grants. this is an example of a __ budget
revenue
which of the following would not be included in the typical balance sheet
revenues
which of the following is not characteristic of decentralized control
reward focused on individual performance
one of the major tasks for movies like the chronicles of narnia is to create costumes for various species that reflects the mythical persona and that can be worn by humans for lengthy periods of time. __ could be used to speed up the development process
robotics
unmanned aircraft are increasingly sent into combat instead of piloted aircraft. this is an example of
robotics
as the product being produced becomes more complex, which of the following types of operations controls would logically become more important
screening
during episodes of the biggest loser, contestants compete to lose weight and stay at the ranch, because someone leaves each week. this is an example of a __ control
screening
politicians transform information from many sources into decisions about policies for the area they govern. when politicians follow poll results during legislative debate, the politicians are using __ control
screening
a __ organization is one that transforms resources into an intangible output and creates time or place utility for its customers
service
which sector of the US economy was responsible for 80% of the GNP in 2009 and almost 90% of new jobs created since the 1990s
service
walmart replaced some checkout lanes with self checkout. customers with full carts waiting in line for full checkout may complain that __ is not a dimension of quality that is a priority for walmart
serviceability
the existence of which of the following factors would most likely make the implementation of a matrix organization design inadvisable
several similar businesses owned by one corporation
the instructions or programs that control the computer and enable it to function are referred to as
software
operations management can best be used to improve speed by
starting from scratch, which usually enhances speed more than modifying current systems
hard drives and flash drives are common forms of
storage devices
american greetings corporation reported that "its sales have been hurt by people increasingly using the internet to communicate" and by lower priced competition including hallmarks warm wishes line of 99 cent cards. as a result it decided to lay off 13% of its full time workforce. this need for cost cutting measures would have been detected by its __ control system
strategic
fedex focuses on top line-quality and customer satisfaction. ups focuses on bottom line- efficiency and cost. they have differences in __ control
strategic
the credit crisis and the federal reserve's response to it faced criticism from congress. the treasury department requested a review of the central banks structure and governance. there is now broad support for auditing the fed using the government accountability office. the change in the economic and political environment of the fed means the fed needs to adapt its __ control
strategic
the level of control designed to ensure that the organization meets its goals is __ control
strategic
secretary of defense, gates, shifted the pentagons budget from expensive, high tech weapon systems to timely, responsive systems. small defense contractors were more responsive to the change and won more contracts. in this case __ control helped the small companies
structural
is the process of managing operations control, resource acquisition and purchasing, and inventory to thus improve overall efficiency and effectiveness
supply chain management
woodward found that successful firms employing small batch and continuous process technologies are similar to which of the following organization designs
system 4
apple iphones are notorious for cracked screens. when a customer brings one in to an istore, the employee checks the customer records and may replace the screen for free. which step in the control process does this respresent
taking corrective action
tesla motors is a california start up. it keeps units small a flexible, allowing them to quickly adapt to changing environments. tesla is most likely a __ organization
team
which of the following factors is not a consideration when determining the capacity utilization required in an operations system
technology
which of the following organizations would provide the consumer with time and place utility through its operations management function
the NYC publisher
the problems that operations managers face generally revolve around issues related to
the acquisition and utilization of resources for conversion
which of the following best describes the situational view of organization design
the appropriate organization design depends on the circumstances
the text notes that what we now call operations management was once called production management and implies that there are several reasons for the change in nomenclature. which of the following is not one of those reasons
the decline in manufacturing in the US in recent years
a matrix design would not be effective when
the environment has a high level of complexity
the behavioral model paralleled the emergence of
the human relations movement
General Plastics Corporation instituted a new absenteeism control policy that took effect the first day of June. It expects the new policy to result in a 25 percent reduction in absenteeism the first year. Like the previous policy, the new program counts vacation days as absenteeism. On the first of September, the personnel director evaluated the results of the program for the first three months and was disappointed to find that absenteeism had dropped only half of 1 percent. What is the likely problem?
the indicator of success was inappropriate
organizations would use preliminary controls to ensure that
the info gathered is complete and relevant
when establishing an info system managers need to keep in mind that
the info needs will change over time
the aston studies found that as organization size increases
the link between technology and organization design breaks down
levels of finished goods inventories are controlled by
the overall production scheduling system
which of the following is a type of inventory that must be controlled by
the overall production scheduling system
which of the following is not an advantage of info system
the potential for new informal groups
organizational control is
the regulation of organizational activities to facilitate goal attainment
organizations would use postaction controls to ensure that
the right info leaves the organization
the limited has a competitive advantage in speed. the product moves from finish good to retail stores in a fraction of the time it takes competitors to do the same thing. its operations management excels at
the transportation and distribution control system
What is the relationship between operations management and organizational strategy
there is a direct relationship between the 2 so that each affects the other
which of the following statements about the timeliness of info is false
timely info must reach the manager as quickly as possible
at which level of an organization is the need for a broad, general kind of info across a variety of time frames greatest
top management
netflix announced it was separating streaming from DVD mail rentals on to two separate web sites. a month later, after significant consumer complaint, it announced that it was keeping both functions on the netflix website. its __ was responsible for these decisions
top management
which of the following is not one of the units of analysis used to calculate productivity by level
total factor industry
__ is a comprehensive, organization wide strategy for improving product and/or service quality on a systematic and continuous basis
total quality management
geoff placed an order with amazon. the processing of dat to day transactions takes place in a __ info system
transaction processing
theresa tracks her credit card spending on her cards website. each day her purchases are processed by a __ info system
transaction processing
which of the following is a system designed to handle routine and recurring transactions within an organization
transaction processing system
operations management is primarily concerned with which element of systems theory
transformation processes
as a communication medium the internet can
transmit info fast and at a low cost
a furniture manufacturer in Durham, NC has a pay for knowledge compensation system in which an employees hourly wage depends on how many different jobs she or he can do. which of the following statements describing research results about such program is false
unions support such programs because they give the worker more voice in operations
when intel assesses the productivity of each of its chip plants, it is determining __ productivity
unit
with __ technology, products are produced in small quantities and made to customers specifications
unit
starbucks assembles and serves coffee and snacks. they use __ technology
unit or small batch
staples print shop prints whatever the customer requests. what class of technology does it use
unit prodution
drew read that the stock market hit a low for the year. he __ that info to decide to buy $3,000 worth of a mutual fund because he felt it was a bargain
used
a production layout most likely would be found in organizations
using large batch (mass production) technology
Merrill Lynch monitored a research analysts emails, discovered illegal info sent to a client and fired the analyst. Merrill Lynchs __ helped reduce resistance to control
verification procedures
some investment firms require traders to take 2 consecutive weeks of vacation, so the traders books can be reviewed. this is an example of
verification procedures
a __ organization is one that has little or no formal structure
virtual
the first application of robots was for which of the following
welding
some fast food restaurants introduced healthier food options in response to lawsuits. this reactor strategy indicates that those fast food restaurants
were likely to have either a system 2 or a system 3 design
during which stage of the development of an info system is the actual info system created
when integrating databases with hardware and software
which of the following statements about the use of operations management as a control is true
when operations management is used as a control operations managers should be held responsible for all product related activities
army helicopter pilots follow a preflight checklist because small things here and there can add up to disaster in the air later. this illustrates
why control is necessary to reduce the accumulation of errors
