MGMT 3720 Chapter 1, MGMT 3720 Chapter 2, MGMT 3720 Chapter 3, MGMT 3720 Chapter 4

How do you think Gawker views "employee engagement" (based on the text's definition)?

Engagement is critical to the company's success.

Question Number 2) The glue that holds Herman Miller teams together is _______.:

management

A person who is made fun of because he is an Arab-American is being subjected to ________, a kind of discrimination in work environments.

mockery

Question Number 1) Leadership at Herman Miller conveys all of the following EXCEPT _____. a. vision b. goals c. monitoring d. mission

monitoring

Herman Miller uses which organizational behavior concept to keep information flowing and to resolve misunderstandings?

Communication

________ is a dimension of intellectual ability which involves using logic to assess the implications of an argument.

Deductive reasoning

________ are caused by a specific event, are very brief, and are accompanied by distinct facial expressions.

Emotions

Under which of the following conditions is job dissatisfaction most likely to result in turnover?

Employees have high education and ability.

One-time training sessions on diversity aren't typically effective. Which of these statements demonstrates how Verizon is using a system that the text explains is more effective?

Every business leader has diversity woven into his or her business objectives.

________ is a pure marker of high positive affect.

Excitement

________, which may occur intentionally or unintentionally, refers to keeping certain people in a work place away from job opportunities, social events, discussions, or informal mentoring.

Exclusion

Liz Christian mentions several ways that she deals with the stressful nature of her position. According to the text, what is one additional way to ensure you can make good decisions and control emotions?

Get enough sleep

________ is moderately correlated with organizational citizenship behavior.

Job satisfaction

________ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.

Job satisfaction

________ are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations.

Managers

Which organizational behavior concept is Herman Miller demonstrating by including an evaluation of leadership and non-technical skills on its performance review?

Managers need good interpersonal skills.

________ refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus.

Mood

A female originally from Haiti who comes to work at Verizon in the United States is likely to have which of the following reactions to the culture of the company?

She is likely to feel that her thoughts and opinions are valued within the organization.

Let's assume a new hire at Gawker is interested in teen celebrities but has been assigned to write about cars. Which of the following is likely to happen, based on the culture of the company?

She would be eligible for transfer and allowed to write about teen celebrities as soon as an opening is available.

________ refers to the ability to exert force against external objects.

Static strength

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is known as psychological empowerment.

True

Which of the following statements describes Verizon's view on diversity?

Verizon has been integrating diversity for more than 30 years.

To reduce stress within the East Haven Fire Department, the dispatcher relies on ________.

a script

At the East Haven Fire Department the stress of the situation, the dispatcher's reaction to those situations, and the impact of those situations on job performance is an example of _________________________.

affective events theory

When the East Haven Fire Department dispatcher grows increasingly concerned about a firefighter in trouble, that concern would be considered ________.

an emotion

According to the video, Gawker earns their readership through _________.

attitude

Group ________ is the extent to which members of a group support and validate one another at work.

cohesion

Gawker magazines looks for employees who fit the ________________________.

culture

At Herman Miller, employees are empowered to:

determine the best way in which to get the work done

According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to transmit information received from outsiders or from other employees to members of the organization.

disseminator

The role of a(n) ________ is a type of informational role according to Mintzberg's classification of managerial roles.

disseminator

The Verizon Foundation seeks to works with________.

diverse organizations

Which of the following is a kind of physical ability which refers to the ability to make rapid, repeated flexing movements?

dynamic flexibility

Which of the following terms best describes an intense feeling directed at someone or something?

emotion

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work is known as ________.

emotional labor

Verizon uses their diversity, in part, to __________________________.

generate new ideas

Issues with women within Verizon revolve around all of the following EXCEPT ________.

lateral movement within the organization

The culture at East Haven Fire Department can be seen as _________.

supportive

What might make an employee "great" at Gawker includes all of the following EXCEPT ________.

safe management skills

The role of a(n) ________, according to Mintzberg's classification of managerial roles, is to transmit information to outsiders about an organization's plans, policies, actions, and results and to serve as an expert in the organization's industry.

spokesperson

Herman Miller is largely responsible for changes in the way organizations look at _________.

structure

Organizational commitment is defined as ________.

the degree to which employees identify with the organization they work for and its goals

A great hire at Gawker is interested in ________.

the subject they come to write about

According to the text, "negative affect" is a mood dimension consisting of nervousness, stress, and anxiety. How do the employees at East Haven cope with a job that involves so many of these negative affects?

they laugh and support each other