MGMT 386 Exam 2

Social media benefits for employers include all the following except minimize cyberloafing. expand boundaries. connect in real time over distance. collaborate within the organization. collaborate outside the organization.

minimize cyberloafing

Amy receives a note from Carrie, asking her to pick up some materials for a project from Staples. Amy does the shopping, but misses a few items because she can't decipher Carrie's writing. This is an example of noise. decoding. encoding. feedback. media richness.

noise

Sales quotas and piecework are best measured using ________ goals. objective reinforcement task project behavioral

objective

Formal groups perform two basic functions: ________ and ________. task; maintenance organizational; individual forming; adjourning personal; interpersonal roles; norms

organizational; individual

________ is the popular term for linking monetary incentives with results or accomplishments. Pay for incentives Pay for rewards Pay for play Pay as you go Pay for performance

pay for performance

The two basic types of goals are performance and learning. performance and objective. behavioral and performance. project and objective. learning and behavioral.

performance and learning

When a receiver expresses a reaction to the sender's message, he or she is decoding. providing noise. encoding. understanding. providing feedback.

providing feedback

What has been shown by research to reduce social loafing? using an autocratic leadership style allowing groups to choose their own members providing hybrid rewards providing group rewards choosing group membership based on personality type

providing hybrid rewards

Some organizations block employees' access to social media sites. This can ensure that employees use personal cell phones at work. ensure increased productivity for all employees. show employees that you trust their judgment. damage employee morale and loyalty. encourage employees to follow up on work e-mails at home.

damage employee morale and loyalty

Which of the following statements about the use of e-mail is false? It can contribute to information overload. It reduces cost of distributing information. It hinders effective teamwork. It increases employees' flexibility. It can distract people from their work responsibilities.

it hinders effective teamwork

In a self-managed team management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves. leadership responsibilities often shift as members step up. there is no accountability. managers are entirely absent from team processes. leadership is centralized.

leadership responsibilities often shift as members step up.

Groups transform individuals into functioning organizational members communicating and enforcing ________ expectations. behavioral identity formal competency role

role

Joseph wants Taylor to pick up some snacks to bring to a meeting. In this case, Joseph is the ________ (the person wanting to communicate information), and Taylor is the ________ (the person, group, or organization for whom the message is intended). manager; receiver sender; receiver receiver; sender manager; subordinate subordinate; manager

sender; receiver

When monitoring performance, Frank watches all of the following except financial metrics. setting goals. quality. quantity. time.

setting goals

Xavier is creating a social media policy for OCA & Associates. He plans to: Outline consequences for violations. Align the policy with the organization's culture. Stay away from defining what is considered illegal. Clarify what is confidential. Designate a spokesperson for online policies. Which of these is not an element of an effective social media policy? Stay away from defining what is considered illegal. Outline consequences for violations. Clarify what is confidential. Designate a spokesperson for online policies. Align the policy with the organization's culture.

stay away from defining what is considered illegal

Extrinsic rewards come from ________ and intrinsic rewards come from ________. the environment; society the environment; oneself the organization; coworkers the organization; the environment oneself; the organization

the environment; oneself

What is the difference between formal and informal groups? An informal group is assigned by an organization or its managers to accomplish specific purpose. The purpose of a formal group is for friends to get together at a regularly schedule time. A formal group is assigned by an organization or its managers to accomplish specific goals. An informal group is a committee whose members share a common goal. Informal teams get together socially; formal teams do not.

NOT informal teams get together socially; formal teams do not.

Malcolm's boss just came into his office, obviously upset, and said, "I'm tired of you being late all the time on these projects. You need to clean up your act!" Malcolm is likeliest to respond by increasing the effort he puts into his work. experiencing increased job satisfaction. becoming an active listener. becoming defensive. correcting his problems immediately.

becoming defensive

Negative nonverbal communication skills include avoiding eye contact, ________, and speaking too fast. leaning forward nodding your head smiling touching someone crossing your arms

crossing your arms

In the leniency perceptual error, a person consistently evaluates people in an extremely positive fashion. relies on most recent information. avoids all extreme judgments and rates everyone as average or neutral. forms an overall impression, and then uses that impression to bias ratings. evaluates people by comparing them with characteristics of recently observed people.

consistently evaluates people in an extremely positive fashion.

As HR Director at a large manufacturing firm, it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule. Many of Henry's employees chose to have their pay checks automatically deposited into their designated bank accounts. However, it is still necessary to inform these workers that their pay has been properly deposited. Which of the following communication media should Henry choose to convey this information? video conference interactive medium telephone conversation e-mail face-to-face conversation

e-mail

Younger employees also are more likely to use the Internet and social media to accomplish their tasks. This is an example of the ________ that represent the key issue when considering communication across generations. expectations and norms FCC laws statements by management corporate policies and procedures rules and regulations

expectations and norms

________ is the richest form of communication. Twitter Newsletters Face-to-face exchanges E-mail Phone conversations

face-to-face exchanges

Which of the following is not a characteristic of high-performing teams? shared responsibility rapid response focusing on group dynamics open, honest communication having a common purpose

focusing on group dynamics

Group members tend to be uncertain and anxious about such unknowns as their roles, the people in charge, and the group's goals during the ________ stage. performing norming conforming forming storming

forming