mgmt 391 exam 1

In completing a Big 5 personality inventory, Manuel was found to have high openness to experience. He would probably be attracted to an organization like

Google with a laid-back, innovative culture.

Nejah is reading a report on employee justice perceptions. The article notes which of the following points?

High levels of justice create higher levels of organizational citizenship behaviors

*What was the "culture clash heard around the world"?

The merger of Daimler-Benz and Chrysler

Which of the following statements is true with regard to steps in effecting successful cultural change?

Thoughtfully developed, well-administered training programs help establishes new corporate norms of behaviour.

What advice would you give someone regarding overcoming resistance to your proposals?

Understand the reasons for resistance.

In which scenario would directive leadership be most effective?

When employees have high abilities and high achievement motivation

In analyzing trends that present challenges for organizational behavior, which of the following is INCORRECT?

a flattening world creates an uneven playing field with regard to info access

Servant leaders

a leader who has a strong desire to serve and work for the benefit of others

the visible and tangible elements of culture are?

artifacts

Openness refers to

being curious, original, intellectual, creative and receptive to new ideas.

An organization that eliminates traditional barriers between departments as well as barriers between the organization and the external environment is a

boundaryless organization

the degree to which decision making authority is concentrated at higher levels in an organization is

centralization

The use of client lists by advertisers and businesses to promote goods and services is an example of the _____________ influence tactic. And, it works!

coalition

Georgio just returned from a meeting where his boss informed everyone of the new procedures to use in requesting reimbursement for travel. Georgio says, "I just figured out how to fill the other one out and now they are changing things. Oh, well, what are you going to do?" This is what kind of a reaction to change?

compliance

Mike was playing video games. His mother came downstairs and said, "Mike, your room is a mess. I want you to go upstairs right now and clean it up or you will not be able to go out on Saturday." Mike wanted to finish his game but saved it instead and went to clean his room. Mike has responded to Mom's influence attempt with

compliance

People-oriented behaviors are also called

consideration

What is the first step in increasing the chances of success in effecting a cultural change?

creating a sense of urgency

What is the final step in a successful cultural change process?

creating new stories and symbols

democratic decision making

employees participate in the making of the decision

Individuals who expect yearly wage increases without exhibiting increased performance may be labeled

entitled

Power that comes from knowledge and skill is

expert power

__________ are those conducted in actual organizational settings with a sample of workers

field study

Compliance refers to

hanging one's behavior due to the request or direction of another person.

refers to the number of levels within an organization.

hierarchy

Joaquin received the Chancellor's Award and an $8,000 scholarship for a research paper and formal presentation he created. He believes that he worked hard for the paper and the presentation and deserved the award. Joaquin would feel a sense of

high distributive justice

Jien has the ability to control his emotions in multiple situations and has empathy for others; he is internally motivated and has many admirable social skills. Jien has

high emotional intelligence

Abdul tends to emphasize harmonious interpersonal relationships, prefers to be with friends, and enjoys family events. Abdul would probably be categorized as being

high in need for affiliation

Karli is the designated leader of a class project group. She gets along well with the group members but often is not sure exactly what she should do to assist her group in producing a high-quality project. Which LPC style is best for this scenario?

high lpc

*Which of these is an example of the "creating a sense of urgency" step of culture change?

ibm's crisis and loss of marketshare

An example of extinction is

ignoring a coworker who is telling dirty jokes.

The value of the resource is its

importance

Shamrock Organization

includes an equal number of regular employees, temporary employees, and consultants and contractors.

Access to specific knowledge is __________ power.

information

Which of the following factors influences worker motivation?

job design

_________ is an example of felt empowerment.

meaningful work

A trusted individual who provides the employee with advice and support regarding career-related matters is a

mentor

Job specialization can

minimize training costs.

Political behaviors in organizations include which of the following?

negotiating b. alliance building c. resolving conflicting interests.

Being anxious, irritable, temperamental, and moody is referred to as

neuroticism

Rosario is examining a summary chart on four firms' organizational characteristics. She feels which of the organizations below is most likely to have the greatest chance to be successful in the next year?

organizational uses self managed teams, pays its workers a little above the average for the industry and has regular "state of the business meetings"

Marta has been a part-time faculty member at the university for nine years. She has been teaching two to three writing courses a semester. Last month, the dean held a meeting where he announced that next academic year, part-time instructors would be limited to teaching only two classes during the entire year. Marta is very upset and tells her husband, "I may look into teaching at the community college next year, but don't let anyone at the university know." This is an example of which kind of change reaction?

passive resistance

A company's greatest asset

people

Based on what you've read in your text about Organizational Behavior, what is the common denominator (the most important part) of how work is accomplished within organizations?

people

Referent power

power that comes from subordinates' and coworkers' respect, admiration, and loyalty

A company with a stable culture is

predictable, rule-oriented, and bureaucratic

Organizational behavior is an interdisciplinary field that draws on all of the following areas except:

psychology sociology economics

Natalia administered a test to a job candidate three different times. She is looking at the scores and sees that they are 85, 87 and 85 out of 100. She notes that the scores are fairly consistent. In other words, the test is

reliable

The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.

reward

Mark is the only individual in his organization who speaks Spanish fluently. His firm just purchased a firm located in Mexico. Mark's boss just told him how valuable he is to the firm. This scenario is an example of which factor in the strategic contingency model?

scarcity

The degree to which one is at peace with oneself and has an overall positive assessment of one's self worth and capabilities is also known as

self-esteem

The organizational behavior course has a project as a key requirement. As part of the course's evaluation, students must indicate which group member is the most valuable to the group. The designated individual will receive bonus points. Nick is the only one in his course project group who can create effective PowerPoint presentations. As the group's presentation must feature a visual aid, Nick is very confident he will be chosen as the most valuable group member. Elizabeth just arrived at the group meeting with ideas for depicting colorful poster boards with the same information. The group was very enthusiastic about her novel ideas. This scenario demonstrates the impact ___________ has on the level of power one has.

substitutability

Which of the following is accurate according to organizational behavior research?

successful companies treat their employees well

What job would be best suited for someone with a high need for affiliation?

teacher

Employees with high autonomy

the degree to which a person has the freedom to decide how to perform his or her tasks Autonomy increases motivation at work

Which of the following statements regarding reasons employees resist change is correct?

those who feel they can perform well under a new system will be more committed than those who have lower confidence in their ability to perform.b. we are creatures of habit.c. feelings of uncertainty create stress.

Malcolm is the manager of his department. After performance evaluations, he gives those who have met their goals for the year a pay raise. He gives his employees their assignments and leaves them to do their work but does monitor them so that if he notices a potential problem, it gets resolved before causing difficulties. What kind of contemporary leadership style is Malcolm demonstrating?

transactional leadership

In which of the following firms is formalization likely to occur?

unionized manufacturing firm

All of these are part of the four V's of Big Data except

volume, variety, velocity, and veracity