MGMT 473 Test 2

Temporary team that investigates a particular problem and typically disbands when the decision is made

A task force refers to any:

True

Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

What is the difference in a team and a group?

All teams are groups but not all groups are teams

Grapevine

An informal communication network active in almost every organization

Influence

Any behavior that attempts to alter someone's attitudes or behavior

Organizational Politics

Attempts to influence others using discretionary behaviors to promote personal objectives Politics may be good or bad for the organization

Financial Rewards

Base wage or Salary Wage and salary add-ons Performance Payments Competency pay - a list of relevant competencies, pay range based on mastering those competencies Skill-based pay - competencies based on skills

Reward Power

Based upon ability to allocate rewards/remove negative sanctions

Coercive Power

Based upon ability to apply punishment (includes peer pressure)

Expert Power

Based upon knowledge, skills, abilities

Legitimate Power

Based upon organization chart and job descriptions

Referent Power

Based upon respect, "likeability", charisma

Financial Rewards (Team Rewards)

Bonuses Gain Sharing Plans

Decision Making

Choosing from two or more alternatives

Norming Stage

Cohesive and establishes norms

True

Communication refers to the process by which information is transmitted and understood between two or more people.

Nonverbal Communication

Communication transmitted without words Most powerful in face to face meetings

False

Decision making is a nonconscious process of moving toward a desirable state of affairs

Forming Stage

Defining purpose, structure, and leadership

Conventional Team

Departments/functional area

Creativity

Developing an original idea that makes a socially recognized contribution

False

E-mail helps organizations to significantly reduce the problem of information overload.

False

E-mail is a very good medium for communicating emotions.

True

Employee stock ownership plans and stock options tend to create an "ownership culture" in which employees feel aligned with the organization's success

Coercive power

Employees have _____, ranging from sarcasm to ostracism, to ensure that coworkers conform to team norms

Form of Exchange

Employees provide their labor, skills and knowledge for money and financial rewards

False

Escalation of commitment occurs when employees increase their support for a decision because most of their colleagues also support that decision.

False

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Performing Stage

Focus on the task at hand

Self-managed work teams

Formal group operating with great autonomy and responsibility

Highly confident in

Groupthink characteristics cause team members to be _____ their decisions.

Team

Have focused objectives and interdependence

True

Identification-based trust is potentially the strongest and most robust form of trust in work relationships.

Countervailing power

In order to maintain the exchange relationship, the dependent party has _____ over the dominant party

False

In the communication process model, encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

True

Norms are the informal rules and shared expectations that groups establish to regulate the behavior of their members.

Communication Barriers

Obstacles to effective communication Defensiveness- reacting in a way that reduces the ability to achieve mutual understanding Language- different meanings National culture- culture influences the form, formality, and openness

Problems with Job Specialization

Overspecialization can result in boredom, fatigue, stress, poor quality, increased absenteeism, and higher turnover

True

Peer pressure typically represents a form of coercive power.

True

People might gain power by convincing others that they have something of value.

False

Power is the act of changing another person's attitudes and behavior.

Adjourning Stage

Preparing to disband

Financial Rewards (Organizational Rewards)

Profit Sharing Plans - employees receive a % of company's profits Stock Purchase Plans - encourages employees to buy stock at a discount Stock Options - gives employees the right to purchase stock at a predetermined price

True

Referent power is mainly developed through a person's interpersonal skills.

Employee privacy and social interaction

Research suggests that effective workspace design mainly balances the trade-off between

False

Reward power is associated with charisma.

The tendency to choose an alternative that is good enough rather than the best

Satisficing refers to:

False

Skill-based pay plans give an employee a higher pay rate for those days that he or she performs two or more jobs at the same time.

Informal groups

Social group

False

Teams are groups of two or more people who have equal influence over each other regarding the team's goals and means of achieving those goals.

Virtual Team

Teams that operate across space, time, and organizational boundaries using information technology

Task Force

Temporary team that investigates a particular problem and typically disbands when the decision is made

Machiavellian Values

The belief that deceit is a natural and acceptable way to influence others and that getting more than one deserves is acceptable

Power

The capacity of a person, team, or organization to influence others

Preparation

The first stage of the creative process is:

True

The last step in the rational decision-making model is to evaluate the decision outcomes.

False

Informal groups exist primarily to complete tasks for the organization that management doesn't know about.

True

Intuition allows us to draw on our tacit knowledge to guide our decision preferences

True

Job evaluations systematically evaluate the worth of each job within the organization by measuring its required skill, effort, responsibility and working conditions.

False

Knowledge-based trust is confidence in one's own ability or knowledge.

True

Legitimate power is created whenever the organization assigns a supervisor with formal authority over subordinates.

What does intuition do for decision makers?

Making decisions without conscious reasoning based upon experience, feelings, and accumulated judgment. "Go with your gut"

Rationality

Managers make decisions rationally, but are limited (bounded) by their ability to collect and process information

Communication Process

Message- sender's intended meaning Encoding- message converted for transmission Medium- channel through which the message travels Decoding- receiver's translation of the message Noise- disturbances that interfere with communications

Storming Stage

Most conflict

True

Networking is a form of influence that tends to increase the individual's expert and referent power

False

The norming stage of team development is marked by interpersonal conflict as team members compete for leadership and other positions on the team.

False

The sensing stage of active listening includes empathizing and organizing information.

False

The storming stage of team development is marked by interpersonal conflict as team members compete for leadership and other positions on the team.

Communication

The transfer and understanding of meaning Transfer means the message was received in a form that can be interpreted (understood) by the receiver

True

When highly cohesive teams have norms that conflict with organizational goals, team performance is reduced.

False

When sender and receiver have shared mental models, more communication is necessary to clarify meaning about that context.

Use the grapevine as a signal of employee anxiety and view it as a valid competitor to the company's formal communication system

Which of the following should corporate leaders do with the organizational grapevine?

Power requires interdependence in the relationship

Which of the following statements about power is true?

Employee Involvement

Which of these is also referred to as participative management?