MGMT 476 Quizzes

Organization culture is:

Both A and B are correct

The definition of Human Resource Development includes training for both past and present job skills.

False

The results of arbitration are legally binding.

False

The status of affirmative action plans is clear and unchallenged.

False

To be an effective manager of employee performance requires supervisors to be controllers, not coaches.

False

To raise the awareness of cultural differences which of the following is true?

Generate discussion thatfocuses on understanding the assumptions, beliefs, and values people have about other cultures

__________ emotions can help to de-escalate conflict.

Honestly expressing

A set of systematic and planned activities designed by an organization to provide its members with the necessary skills to meet current and future job demands is:

Human resource development

A challenge currently facing the HRD field is:

Increasing workforce diversity Competing in a global economy Eliminating the skills gap

Which of the following is true of downsizing?

It is a voluntary reduction in the overall size of the workforce

An organizations paradigm is:

Its generally accepted view or belief based on unexamined assumptions

An LMS is a:

Learning Management System

Which of the following is NOT a component of management development?

Mentoring and coaching

Cultural diversity is:

People from different cultures, genders, races, or ethnic origins in a work place

Coaching represents a:

Positive approach to being a supervisor

An RJP can be delivered via:

Printed media Discussions Audiovisuals

Employees are more accepting of performance appraisals from supervisors who are:

Supportive and helpful

A socially desirable response is:

Telling the researcher what you think they want to hear

A cost-benefit analysis compares:

The cost of training to its benefits

Active practice involves

The trainee repeatedly performing the task to be learned

As a group, which of the following is true of managers?

They are shrinking in numbers

A firm would likely hire an outside vendor to conduct an HRD program for all of the following reasons EXCEPT:

They do not have the budget to develop an in-house program.

What type of leadership is focused on routine, regimented activities?

Transactional leadership

What type of leadership is focused on recognizing the need for change, creating a vision to guide that change, and executing the change effectively?

Transformational leadership

A case study presents a story about an organization and asks the trainees to analyze the situation.

True

A job description is a narrative statement of the major activities involved in performing a job and conditions under which these duties are performed.

True

A key disadvantage of the lecture method of training is the lack of sharing of ideas among trainees.

True

A lesson plan is a good idea to use when developing a training program.

True

A lot of what we have learned about management came from the 1970's but the role of management has changed in most organizations.

True

A major focus of most HRD interventions is to change employee behavior.

True

A manager who exhibits employee-centered leader behaviors pays attention to the human aspects of the group.

True

A potential disadvantage to short courses offered by colleges and universities is a perceived lack of relevance and practical orientation.

True

A transformational leader offers us a vision and inspires us to pursue that vision.

True

A well-run orientation program should take place over a period of time.

True

According to social learning theory, self-efficacy is defined as a person's beliefs about their ability to perform a job.

True

Although expressing one's emotions can be beneficial in other types of conflicts, it is better to suppress one's emotions entirely during negotiation.

True

Being a good listener is one of the most important skills to have when attempting to manage conflicts in the workplace.

True

Change can lead to conflict.

True

Charismatic leaders enable others by supporting them, empathizing with them, and expressing confidence in them.

True

Component task achievement means that each task must be fully completed before the entire task is performed correctly.

True

Deviant behavior differs from poor performance in that it 'threatens' the organization.

True

Downsizing is the voluntary reduction in the size of the workforce.

True

Experiencing negative events on the job prior to training can increase a person's motivation and performance in a training program.

True

HRD evaluation includes collecting information to make decisions about training activities.

True

If a trainee views training as a remedial event they will learn less than if they view it as an opportunity to advance.

True

Increasing diversity in the workplace means racial, ethnic, gender, and age diversity.

True

It is very important to set specific goals to achieve improved performance.

True

Leadership is a set of characteristics that an individual either actually possesses or is perceived to possess.

True

Leadership is the coercive influence used to direct and coordinate the activities of a group toward accomplishing a goal.

True

Most people have actually been involved in some form of HRD.

True

OD enhances the well-being of the members of the organization.

True

On the job training (OJT) is the most common type of training.

True

Organization culture includes a set of shared values and beliefs.

True

The Human Relations movement began as an 'anti-factory' movement due to poor working conditions in many factories.

True

The change agent needs knowledge of OD theories,concepts, practices, and research results.

True

The focus on a managing diversity program is on inclusion.

True

The gap determined by a needs assessment identifies the difference between what an organization expects to happen and what actually takes place.

True

The main advantage of a 360 degree format is that employees are observed from people with different perspectives on the employee's performance.

True

To determine changes in learning, it should be measured at two times: pre-training and post-training.

True

Training competency involves the knowledge and skills needed to design and implement training programs.

True

When defining poor performance it is important to agree on what the standards of performance should be.

True

Realistic job previews tend to increase job satisfaction.

True.

According to the text, what newcomers to an organization need MOST is (are):

accurate expectations of the job

Which of the following is NOT an example of an ethical issue in evaluation research?

adverse impact

Which training method is generally thought to be most effective at developing the analytical and problem-solving skills of trainees?

case study method

Classroom training contains the following components EXCEPT:

coaching/ mentoring

Equal employment law:

covers situations where the opportunities for particular groups (such as women and minorities) are limited, e.g., they are not allowed into training programs

The collaborating strategy entails a _________ concern for one's own interests and a high concern for the interests of the other party.

high

The competing strategy entails a _________ concern for one's own interests and a low concern for the interests of the other party.

high

According to Social Learning Theory a person's self-efficacy expectations will determine:

how much effort a person will spend on a task

A key element in designing an effective orientation program is to:

include frequent interaction with supervisors and peers

Organizational rewards:

includes pay and intangible things like recognition

The definition of coaching:

is difficult to arrive at due to the lack of agreement among researchers, but it can vary from a very narrow definition to a very broad definition

A major advantage of using a questionnaire to gather data about training needs is that:

it allows for input from many people

A relatively permanent change in behavior, cognition or affect that occurs as a result of one's interaction with the environment is referred to as:

learning

Trainee reaction to a training program is:

limited because it does not tell us if the program met its objective

The accommodating strategy entails a _________ concern for one's interests and a high concern for the interests of the other party.

low

A main distinction between training and development is that developmental activities are generally:

more focused on long-term or future responsibilities

A leader who relies solely on force and formal authority to direct the behavior of subordinates is

not exhibiting

Which of the following factors can influence an organization's decision to in choosing an outside vendor?

personal contacts or past experience the location of the vendor incentives from the government for the use of training programs

Behaviors or norms that are essential to organizational membership are called:

pivotal

A method of evaluation, which measures the trainee's evaluation prior to and after training, is known as:

pre-test, post-test

In organizational development, interventions between unions and management:

require trust on both sides for organizational change to take place in a unionized organization

Performance management focuses on the use of performance evaluations.

False

The culture of an organization has no impact on organization learning.

False

Coaching typically involves:

he learner and his/her supervisor

OD generally uses spontaneous (non-planned) interventions to accomplish its goals.

False

People who really know a subject always make great trainers.

False

A person analysis is best defined as:

A systematic collection of whoneeds to be trained and what kind of training they need

An undesirable by-product of the factory system was:

Abuse of unskilled workers and children

An RJP addresses which stage of the socialization process?

Anticipatory

A key characteristic of transformational leaders is:

Charisma

Blended learning means:

Classroom training is enhanced with technology

Diversity training is:

Common among organizations today as a way tobuild awareness

Two skills necessary for effective coaching are:

Communication and interpersonal

A common example of self-paced training is:

Computer training

Increasing the likelihood that training will transfer back to the job uses all of the following EXCEPT:

Develop and state only general learning objectives

For individual trainees a learning curve will be:

Different for all trainees

Which of the following is NOT a typical T & D function?

Employee discipline

Which of the following could be used to conduct an organizational needs analysis?

Exit interviews Customer complaints Data such as turnover and absenteeism

When properly done the lecture method can be an effective way to facilitate the transfer of:

Factual information

"Found data" is data that comes from new surveys conducted by the HRD department.

False

A control group is a group of people of the same age as the trainees.

False

A needs assessment should be the starting point for all HRD programs and is critical to program success.

False

A problem with orientation programs is they almost never contain enough information.

False

A realistic job preview (RJP) can be effective when the selection ratio for the job is high (there are few applicants for each job).

False

A stakeholder is defined as 'a person or group with an interest in seeing an endeavor succeeds but who do not need to support that activity'.

False

Behavior modeling typically involves five steps which include: lecture, taking notes, memorization, repeating and learning.

False

Charismatic leaders are always ethical leaders of large organizations.

False

Classroom training is training conducted within the normal work setting.

False

Confidentiality in training evaluation is not important since the trainees work for the organization already.

False

Corporate colleges or universities are seldom used in the U.S.

False

Displaying anger can be an effective conflict resolution technique in the workplace, because it shows strength.

False

Diversity is always a catalyst for improved organizational performance.

False

Equal opportunity is the giving of preferences to women and minorities in employment decisions.

False

Expert performance is being very good at almost everything

False

Females have both moved up in organizations and achieved pay equity with men over the last 20 years.

False

Groupthink means that a group is 'smarter' than the individuals in the group.

False

HRD generally has little impact on OD changes.

False

Having employees attend training after their normal work day is a good idea since it does not interfere with their actual work load.

False

It is easy to write specific behavioral objectives for programs dealing with attitudes and emotions.

False

It is not important for an organization to continually evaluate the effectiveness of their orientation programs.

False

Job rotation involves moving different people into one job to see who will be the best worker for a position.

False

Leadership usually involves some form of force and coercion.

False

Learning is defined as a short-term change in behavior.

False

A needs assessment allows HRD to learn which of the following?:

Where and what kinds of programs or interventions are needed Who needs to be included in programs or interventions Whether there are currently any roadblocks to the effectiveness of programs or interventions

Causes of employee behavior at work can be explained by which of the following?

a combination of many factors

Organization culture is:

a set of values, beliefs and patterns of behaviors that are shared by members of the organization

The glass ceiling is:

barriers to women and minorities entering top management positions

In coaching, the supervisor:

bears the primary responsibility for the effectiveness of the program

A needs assessment can determine gaps in which of the following areas?

between employees' skills and the skills required for effective current job performance

Which type of manager plays the role of strategist for the organization, coordinator of transactions across national borders and architect for asset configuration?

business manager

In a learning organization:

everyone works on solving problems and improving task performance

All of the following are associated with transactional leaders EXCEPT

executing change

Corporate colleges or universities are:

expensive, comprehensive, and often very effective

A learning situation where tasks are arranged so that each task is learned in the appropriate order before the total task is attempted is called:

task sequencing

An intervention strategy is:

the primary means for organizational change and improvement

All of the following are advantages of using an outside trainer (e.g., a consultant) EXCEPT:

they are committed to the company and its problems in the long run

A primary source of conflict is __________, which can lead to information conflict.

uncertainty

The basic premise of the early trait approach to leadership was that

unique leadership traits could be identified and used to select leaders.