MGMT 478 - Test 4 (Chap. 12, 14, 16)

Which of the following purposes are achieved using "communities of practice" in business and industry?

- building skills - studying issues - transferring knowledge

Identify the areas in which employers should meet individuals' needs.

- clarity of work assignment - growth opportunities - challenge in one's area of expertise - performance feedback

What should managers keep in mind while dealing with conflict?

- conflict can be viewed either as a problem or an opportunity - conflict is a natural process - conflict can be resolved is both parties involved are interested in resolving it

Which of the following D's should be followed by leaders to delegate tasks effectively?

- delegate work to efficient employees - ditch unimportant tasks - do assignments yourselves

What do employees and leaders use to understand the past, diagnose the present, and decide the future?

- dialogue - anecdotes - data

According to psychologist David Dunning, why is effective coaching essential?

- experienced leaders get satisfaction by guiding and coaching others - emerging leaders are rewarded with tremendous growth opportunites

Identify the ways in which individuals can develop leadership effectiveness.

- learning through the example and advice of direct-reports and peers - studying the masters - learning from the examples of superb leaders

According to Aristotle, how can leaders maintain the trust of others?

- moral virtue - unselfish interest - relevant skill

According to Abraham Maslow's principles of human nature, which of the following principles help a person develop his or her full potential?

- one has to take reasonable risks to make chokes in life that help one's growth - one should do one's best to achieve tangible goals that align with one's basic values

Which of the following ways are used to exert leadership strength in a work setting?

- pulling up using delegation - pushing down using intimidation

Which of the following are among the seven motivational practices proposed by Jeffrey Pfeffer?

- selective hiring of new personnel - extensive sharing of financial and performance information throughout the organization - comparatively high compensation, contingent on organizational performance - employment security

What should successful leaders do to maintain credibility and trust among employees?

- speak from the heart - speak the truth

identify the leadership competencies identified by Michael Lombardo.

- strategic skills - operating skills - courage - energy and drive - organizational positioning skills - personal-interpersonal skills

Which of the following rules should be followed by a leader to delegate work assignments effectively?

- the leader should encourage questions from his employees - the leader should demand clear communication from his employees

What do an individual's physical and emotional needs help understand?

- the reason that drives the individual to work - what the individual seeks from interpersonal relationships - the reasons behind certain personal goals of the individual

What is true of individuals with high emotional intelligence?

- they are better performers when they work in teams - they are good at interpersonal relations

Why do leaders fail to delegate?

- they lack confidence in their employees - they do not know how to delegate - they think that their employees will do jobs better than them

Which of the following should leaders follow to assign work effectively?

- they should be considerate but never apologetic when assigning a job - they should take responsibility for the orders they provide - they should talk deliberately and authoritatively without unnecessary show of power

When should a leader use the approach of conflict by accomodation?

- when the leader is wrong - when issues are more important to others than to the leader - when social credit needs to be built for later use

T or F: according to author Ram Charan, the most difficult transition in an organization is moving from first-level manager to middle-level manager

False

The level of Conscious-Competence performance model at which individuals are masters is ____.

Level IV

Top managers are responsible for ____.

Overall direction of the organization

The phenomenon whereby the expectation of success brings about success is known as ____.

Pygmalion effect

T or F: Research on "best practices" in mentoring and coaching showed that one must maintain accountability for effort.

True

Leaders should avoid the ____ effect by delegating whole tasks.

Zeigarnik

Who is a successful leader according to Author Danial Goleman?

a caring leader

According to the different types of management process, planning includes ____.

deciding success strategies

Employees' knowledge, skills, and attitudes can be improves when a leader ____.

delegates meaningful and challenging tasks

A leader can engage people to get real work done by ____.

developing pictures together that free the imagination

When an individual is deficiency-motivated and psychologically stick at any of the need levels other than the fifth level, he or she needs ____.

direction from others

Micromanaging by leaders results in ____.

distrust among employees

Which of the following approaches to conflict management should a leaders use against individuals who capitalize on noncompetitive behavior?

domination

One of the most significant leadership skills is ____.

effective task assignments

Leaders who achieve their position through experiences of self-transformation and the consent of their followers are called ____.

elected leaders

The ability to understand and deal effectively with people is known as ____ intelligence.

emotional

What are the issues of rhetoric?

blame, value, choice

If a leader fails to satisfy employees' needs while advancing organizational goals, it will lead to ____.

brain drain for the organization

Level 4 of Donald Kirkpatrick's training evaluation model measures ____.

business results

According to Jeffery Pfeffer, one of the practices that can be used to fulfill higher-level needs of employees is ____.

extensive sharing of information across levels

According to the personality types identified by John Holland, artistic individuals typically experience high stress while ____.

following rules and regulations

____ forms the roots of employee engagement.

human motivation

Individuals motivated to Level III are more concerned with ____.

human relations

Giving employees opportunities to ask queries on the assigned work may lead to ____.

increased commitment from employees

When leaders delegate petty tasks to their employees, it ____.

lowers employees' self-respect

What can leaders do to engage people to get real work done?

maintaining employees' interests through stories and pictures

Which of the following is a high-stress activity for realistic people?

making a speech

Who are liable to execute the policies and plans created by top managers?

middle managers

Leaders who are prevalent in organizations that have some sort of specific central aim are ____.

missionaries

According to Abraham Maslow, identify the need people seek to fulfill after satisfying their need for belongingness.

need for respect

Relational skill is the ability to work with ____.

people

To understand others, leaders require the ability to be ____.

perceptive to their needs

An individual at the fifth level, fulfillment needs, is motivated by ____.

personal growth

If an assignment is unique to one's interest or skill, it is called a ____ assignment.

pet

The first motivation level is related to ____ of individuals.

physical and economic survival

Top-level managers spend most of their time in ____.

planning

Like coaching, mentoring leads to ____.

positive relations

According to business theorist Jeffery Pfeffer, an organization's effectiveness is motivating its employees is positively related to ____.

profits earned by the organization

Security needs include the need for ____.

safety and protection

At second motivation level, individuals need ____.

security in their lives

One of the attributes of effective leaders is that they ____.

select and develop the right individuals for the right assignments

What is involved in leadership stretch assignments?

taking risks by stepping out of one's comfort zone

What should organizations provide to fulfill employees' recognition needs?

tangible rewards, like increased pay

According to author Marcus Buckingham, effective leaders discover ____.

the unique quality of each individual and then capitalize on it

According to John Holland, enterprising individuals feel highly stressed if ____.

their actions are restricted

In the context of personal conditions conductive to growth, growth of individuals is facilitated when ____.

their level of self-esteem moves from lower to higher

Identify a true statement about employees who are engaged.

they try their best to do good work

Conceptual skill compromises of the ability to ____.

think in abstract terms

According to Abaham Maslow, belonging needs are the ____ level of human needs.

third

A significant feature of judging is that it is ____.

time-specific

Identify the sense of people that are matched to the pathos tool of rhetoric by effective leaders.

touch, taste, smell

Identify a true statement about employee training:

training results in higher revenues per employee

Persons who are growth-motivated primarily need ____.

understanding

Which of the following may help an organization in motivating its employees?

what people don't have and have done without

Which of the following can be used by leaders to inspire others?

words

According to John Holland, realistic people prefer ____.

working outdoors

T or F: According to philosopher Tim Morris, unemployment is just an economic problem.

False

T or F: David Dunning explains that the role of employees is the same as that of First Assistant.

False

T or F: Using a story to communicate meaning is typically ineffective

False

Identify the activities that individuals should do to establish success before their middle years.

- be true to their values - build a network - set a style

According to M.S. Viteles, performance is equal to ____

(motivation x ability) - situational constraints

Match the following approaches to conflict management to their respective emphasis on cooperativeness and assertiveness.

- Avoidance: both uncooperative and unassertive - Accommodation: cooperation and unassertive - Domination: uncooperative and assertive - Compromise: moderately cooperative and moderately assertive - Collaboration: both cooperative and assertive

Match leaders' actions with their respective employees' motivational needs.

- Clarifying job assignments: security needs - Offering new skills development: fulfillment needs - Improving job safety: survival needs - Giving praise for a job well done: respect needs - Offering a word of encouragement:belonging needs

In the context of conflict management, match the terms.

- Cooperativeness: the wish to satisfy another individual's concerns and needs - Assertiveness: the wish to satisfy one's own concerns and needs

Match the following causes of employee disengagement to their respective solutions.

- Employees are incompetent to fulfill customer needs: leaders should raise the standards of customer satisfaction - Employees' fear of being hurt personally: leaders should develop safe working environment - Employees don't want to face the truth: leaders should share the facts

Match the targets training needs of employees with the types of training provided by an organization.

- Engaging customers: sales and marketing training - Protecting employees and communities: regulatory compliance - Ensuring organizational performance: supervisory training and development

Match the following potential qualities of employees to the respective features.

- Integrity: honesty - Intensity: self-drive - Intelligence: problem-solving ability

Math the following levels of Donald Kirkpatrick's Four Levels Approach of training evaluation to the respective descriptions.

- Learning: defined as development of knowledge and skills - Application: understood as on-the-job application of new concepts - Impact: Measured through higher bottom-line results - Satisfaction: measured through participant approval ratings

Match psychological needs and social values to their respective concerns.

- Psychological needs: it explains motivation among humans - Social Values: it is typically concerned with ethics

Match the following dimensions of emotional intelligence to their accurate explainations.

- Self-awareness: assessing oneself honestly - Self-management: postponing immediate satisfaction for longterm gain - Social-awareness: assessing others' emotions even though they are not stated. - Relationship management: gaining cooperation from others and inspiring them

Match the following types of leaders or coaches to their respective characteristics.

- Shamans: have personal power to energize others - Mystic healers: try to find out the effective use of raw material - Priests: set up structure, order and continuity

Match the different management levels of planning to their respective time frames.

- Top management strategic planning: one to five years beyond - Middle management tactical planning: six months to two years - First-line management operational planning: one week to one year

Identify the skills required in a successful manager.

- ability to be effective at human relations skills - ability to work for long hours - good oral and written communication skills

What does the engagement of employees require?

- assigning meaningful tasks - correcting mistakes - holding employees accountable for results

Arrange the following steps for effective delegation in the correct order.

1. Select an individual for the task 2. Define the task 3. Gain the individual's views 4. Give authority and resources to perform the task 5. Use checkpoints to review progress 6. Hold accountable/reward results

According to the capital strategies identified by the Gallup organization, list the correct sequence of strategies that help achieve enhance revenue growth in an organization.

1. selection of managers with leadership ability at all organizational levels 2. selection of the right employees 3. engagement of employees 4. focus on employees' strengths

List the correct order of the basic steps that employees should take to achieve peak performance in their job.

1. they should decide what is important to them 2. they should picture the complete task 3. they should take action

Identify an occupation suitable for the social personality type identified by John Holland.

Teaching

In terms of timing, coaching is ____.

an ongoing process

According to John Holland, investigative individuals are likely to be ____.

analytical and reserved

Which of the following explains if an employee wants to do the assigned work?

attitude

Which of the following C's should be mastered by a leader to develop emotional intelligence in a workplace?

communicating, coaching, and collaborating

According to John Holland, ____ people enjoy highly ordered activities.

conventional

The best indicator to check the ability of an individual to do a particular work at the required level is the ____.

current work samples of the individual

Who spend a large portion of their time coordinating, facilitating, and supporting their subordinates?

front line managers

According to Abraham Maslow, after a person satifies his or her physical and social needs, he or she is motivated by ____.

fulfillment needs

According to the Zeigarnik effect, morale, commitment, and performance of employees ____.

get affected as they can't see tasks through to completion

According to author Noel Tichy, effective organizations have ____.

good leaders at every level

Technical skill includes ____.

hands-on expertise

Effective leaders develop their employees by ____.

having a respectful attitude

____ is the number on quality that employers want in their employees.

honesty

Which of the following is true of an employee's career progression toward the management levels?

it is mostly likely to result in a culture shock

Which of the following statements is true of collaboration as a style conflict management?

it is the most preferred style of conflict management, and it aims to resolve underlying differences.

On a normal probability curve representing all leaders, the middle 80 percent of this curve are ____.

leaders who can be nudged in the direction of effective leadership

To motivate employees at the second level, organizations should ____.

offer job aids, like technical assistance

According to Laurence J. Peter, when an employee's transition from the stage of doer to that of coordinator or from the stage of coordinator to that of thinker is not successful, the result is ____ syndrome, called the Peter Principle.

overpromotion

People who are motivated by their need for fulfillment aim to attain ____.

self-actualization

An individual assisting another person in a role for a designated time period, which gives the individual chances to ask questions and an experience of the job position without getting into it, is known as ____.

shadowing

According to Peter Senge, how many elements do learning organizations use to find, produce, and transfer knowledge and skills?

six

According to Abraham Maslow, respect needs include the need for ____.

social recognition

According to Abraham Maslow, physiological needs of an individual are ____.

strong and natural forces in a person