MGMT 6311 Exam II

rehearsing

A communication receiver who is preparing their comment or answer and not really listening to the sender is

In comparing Maslow's hierarchy of needs theory to Alderfer's ERG theory

ERG theory recognizes more than one need may operate at one time

higher job satisfaction

Research suggests high levels of emotional intelligence lead to which of the following?

meaningfulness

Which psychological state has research identified as the most important for employee attitudes and behaviors?

A key element of the scientific management philosophy is

breaking down jobs into their simplest components to facilitate specialization

Needs-based theories propose that manager's job is to determine what employees' needs are and then to

create the work environment that meets those needs.

The dimensions of psychological capital (PsyCap) are

efficacy, optimism, hope, resilience

The Holmes-Rahe scale ascribes different stress values to life events. The work-related event with the highest number of stress points is

getting fired

Ability refers to

having the skills and knowledge required to perform the job.

Countries high in power distance and authoritarianism respond negatively to

review systems where lower-level employees give performance feedback to their managers

Role ambiguity refers to

vagueness in relation to job responsibilities

filtering

Charlie received the sales report and noted how badly the western sector performed. As he prepared a presentation for the weekly executive meeting, Charlie decided to focus his remarks on the northern and southern sectors, which had record sales levels, and refrain from mentioning the western numbers. This scenario is an example on the communication barrier of _______________. It is also questionable in terms of ethics.

How can managers best influence the perceptions of expectancy theory ?

Conduct employee surveys periodically to ascertain what employees consider to be rewards for performance and integrate that in some manner into the performance evaluation program.

role ambiguity

Gabriela is a new employee in the handbag department of a major department store. She is unsure whether she should simply stay on the sales floor and sell purses to customers, or focus on checking the stockroom to replenish items which have sold. Gabriela is experiencing

During a crisis for an organization, what is good communication practice?

Have a high-ranking company official communicate the response.

noise

If students try to go online to view a posted syllabus and the university's computer system keeps shutting down as they try to access it, the students are dealing with which aspect of the communication model?

liking

Marvin and Ed are next-door neighbors, and their sons are best friends. They take the boys on many father-son outings and coach their soccer team together. Ed is Marvin's boss at ABC Corporation, and always gives him high ratings. There may be bias in those ratings due to

self-awareness

Noah knows that he is flexible, enjoys challenging goals, and is concerned about the security of his job. Noah demonstrates which building block of the emotional intelligence concept?

Paraphrase the speaker's points to ensure you understand.

What advice will help improve your listening habits?

Employee performance is measured and communicated to the employee

What are the two basic elements of a performance review?

job rotation

When an organization moves employees from job to job at regular intervals, they are practicing

videoconferencing

Which communication channel would be most information-rich?

ERG Theory

Which of these is a need-based theory of motivation?

A piece rate system refers to

a program where employees are paid based on individual output produced.

The concept of flow refers to

a state of consciousness where a person is totally absorbed in an activity

What strategy will best empower your employees?

change the company structure so employees have more power on the job.

Organizational communication helps retain top-performing employees when firms

keep employees informed about matters that affect them.

Active listening involves

taking time to understand the points being made

In expectancy theory, valence is

the anticipated satisfaction that will result from an outcome.

In the workplace, motivation refers to

the intention of achieving a goal, leading to goal-directed behavior

job specialization approach

A caterer accepts a large order for a school function. On the morning of the event, stations are set up to make the 500 sandwiches ordered for that day. Station one has 2 individuals cutting sandwich buns, station2 has 4 individuals placing the meats and cheeses on the rolls, station 3 adds condiments and wraps the sandwich. The individual who devised the sandwich-making production plan is operating under a

cognitive dissonance

Imagine that you are a salesperson in a major department store. Though you might not actually believe in this practice, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, you often experience

encoding

In the communication process model, the task of translating an idea into words is called

Frederick Taylor's work led to a fundamental change in management philosophy. What statement describes this change?

It paved the way for today's automation and standardization.

encoded

Kendall texted his mother, "Ur never going 2 believe this. That prof gave me no credit for my paper. I h8 him." (with emoticons included). When his mother received the message, it took her quite some time to decipher it. Kendall should have considered his audience when he __________________ the message.

flextime options

Offering a compressed workweek is one method of providing _____________ for eligible employees

When organizational behavior modification (OB Mod) is used to examine employee absenteeism, which step looks at why employees are absent?

Step 3: Analyze behavior for antecedents and outcomes.

identify behavior to be modified

The first step of an organizational behavior modification (OB Mod) program is

What is the best example of intrinsic motivation?

mentoring someone at work because you enjoy it

The premise of Affective Events Theory (AET) is

events on the job cause different emotional reactions in different people.