Mgmt ch. 8

The IT network that allows for the movement of organizational information within that company is known as the organizational structure.

False

Hannah, the youngest owner of a family-owned grocery, wants to make sure her company's culture is embedded in their organization. In a recent tradeshow workshop, she learned that she can do this by having company rites and rituals, continuing to tell stories about company legends, and being a role model to her employees.

True

As an organization with 115,000 employees worldwide, J&J is characterized as a(n) _________ organization, with its 200 functional units, many teams or task forces, wider span of control, and decentralized hierarchy of authority.

organic

A(n) ______ is a system of consciously coordinated activities or forces of two or more people.

organization

The chain of command is also known as _____.

the vertical hierarchy

According to Chester I. Barnard, an organization is made up of at least one person who strives daily to achieve the organization's goals.

False

Organizational culture appears as five layers: observable artifacts, espoused values, basic assumptions, informal groups, and management groups.

False

Productivity expert Odette Pollar proposed that "To accomplish more in a day, you must do more and do everything faster."

False

Thomas, an employee for a government contractor, likes the strict culture that he finds with ABC Industries, which supplies equipment parts to several government bases. There is very little focus on the external environment and little company flexibility due to the type of customers they serve. Since the product they sell needs little improvement and there is virtually no competition, few are risks taken. This is an example of an adhocracy culture.

False

Two advantages of decentralization are that managers are encouraged to not solve their own problems, but ask for assistance as soon as possible, and decisions are made slower, since they are discussed at a higher level of management.

False

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is known as the company's culture or organizational culture.

True

Mutual-benefit organizations are voluntary collectives whose purpose is to advance members' interests, while nonprofit organizations are formed to offer services to some clients, not to make a profit.

True

When managers and employees within the same department are brought together in cross-functional teams to solve particular problems, this is a team-based design.

True

J&J's credo appears to embody the __________ of its organizational culture, which are the core values of the organization that go beyond simply acting in certain ways; these are taken for granted and are very difficult to change.

basic assumptions

The J&J credo helps to reinforce the set of values that the organization believes in to create a(n) _______ culture, in which communication, people development, and commitment are important.

clan

All employees are required to participate in J&J credo training, which serves as a _________, to give everyone an understanding of the organization's reason for being.

common purpose

Johnson & Johnson is consistently named as one of the top 10 places to work due to its ________, which focuses on service and social responsibility.

corporate culture

According to Kee Meng Yeo of J&J eUniversity, the strength of the organization lies in its _________ structure, in which each functional group operates on its own.

decentralized authority

The arrangement of having discrete parts of a task done by different people is known as a(n) ____.

division of labor

Greg, the CEO of Organic Market, wants managers and employees to instruct each other about the organization's chosen values and beliefs. Greg has encouraged the seasoned employees to retell stories about the company legends, and he plans on bringing back the monthly rewards. Greg is endeavouring to ____.

embed company culture

As employees complete J&J credo and leadership training, they begin to demonstrate the values of the credo. The demonstration of the vales and norms exhibited by the organization is known as _______.

enacted values

Espoused values are _____.

explicitly stated values and norms preferred by an organization

Johnson & Johnson is a _________ organization with products such as baby oil and bandages, as well as less identifiable medical and pharmaceutical products.

for-profit

7e. The Johnson & Johnson credo, which state... The Johnson & Johnson credo, which states, "We believe our first responsibility is to doctors, nurses, and patients," is an example of a ____________.

formal statement

Because J&J is a family company, Robert Wood Johnson, affectionately known as "the General," is considered a(n) ________, as he embodies the values of the organization.

hero

A control mechanism for making sure the right people do the right things at the right time is a(n) _____.

hierarchy of authority

Ann is a teacher who became interested in helping adults in some of the poorer neighborhoods learn how to read. She plans to start a reading center in a low income area to help residents with reading skills at no cost. Ann's center is an example of a(n) _____.

nonprofit organization

The company dress code and award ceremonies are part of its ____.

observable artifacts

Philip, a shift manager in a factory, has 40 employees on his shift that he directly supervises. The 40 workers who report directly to Philip represent his _____.

span of control

A hierarchy culture has an internal focus and most values ____.

stability and control