MGMT ch. 8, Ch. 11 MGMT, Ch. 9 MGMT, MGMT Ch. 10 - HR Management
similarity
"assuming that ppl are all just like you"
False- diverse doesn't necesarily lead to economic gain (add diversity and stir doesn't work)
(T/F) Diversity leads to economic gain
False- stockholders often dont have time so they elect a board of directors to oversee the org
(T/F) stockholders are very involved owners
false- its not
(T/f) managing diversity is easy
False- 2045
(t/f) By 2060, one time minority groups will rep majority of US population
true
(t/f) Over 20% of fortune 100 comps have creaity faith based resource groups for employees
false- they are diff. Inclusion is much more!
(t/f) diversity and inclusiveness are the same
True
(t/f) it is common for ppl to have more responsibility than authority
true
(t/f) one in three US residents is a racial minority
True
(t/f) the higher the differentiation, the higher the need for integration
true
(t/f) the number of minority entreprenuers is growing faster than overall grwth in new companies
Fair Labor Standards Act
1938 act which provided for a minimum wage and restricted shipments of goods produced with child labor
national labor relations act
A 1935 law, also known as the Wagner Act, that guarantees workers the right of collective bargaining sets down rules to protect unions and organizers, and created the National Labor Relations Board to regulate labor-managment relations.
responsibility; authority
A common problem in a hierarchy is for people to have more Blank______ than Blank______.
merit pay system
A compensation system in which base pay increases are determined by individual performance
strategic alliance
A formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals.
top management team
A group composed of the CEO, the president, and the heads of the most important departments
structured interview
A selection interview that consists of a predetermined set of questions for the interviewer to ask -same for each candidate
ISO 9001
A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of producers and consumers.
time based compeittion
A strategy aimed at reducing the total time it takes to deliver a product or service is Blank______.
JIT
A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process just as they are needed is Blank______.
just in time operations
A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process just as they are needed.
high involvement organization
A type of organization in which top management ensures that there is consensus about the direction in which the business is heading
performance
A typing test is an example of a(n) Blank______ test. -personality -performance -cognitive ability -integrity
diverse
A(n) Blank______ workforce can provide a company with greater knowledge of the preferences and consuming habits of a diversified marketplace. -bureaucratic -diverse -homogeneous -indigenous
Build trust, work against discrimination and suboordindation, and embrace wide ranges of styles +voices, make cultural difference a learning resource
According Harvard Diversity case, what are 4 ways that orgs can improve diversity?
B+D
According to researchers, younger workers can be challenging to manage because they tend to be Blank______. (Check all that apply.) A)low performers B)high performers C)lazy and recalcitrant D)high maintenance
criminal records check Social Security verification employment verification
Adequate background checks include which of the following? -criminal records check -verification of personal references -genetic background testing -Social Security verification -employment verification
cafeteria benefit program
An employee benefit program in which employees choose from a menu of options to create a benefit package tailored to their needs.
lean manufacturing
An operation that achieves increased efficiency while simultaneously improving effectiveness is referred to as Blank______.
centralized organization
An organization in which high-level executives make most decisions and pass them down to lower levels for implementation
monolithic organization
An organization that has a low degree of structural integration—employing few women, minorities, or other groups that differ from the majority—and thus has a highly homogeneous employee population.
pluralistic organization
An organization that has a relatively diverse employee population and makes an effort to involve employees from different gender, racial, or cultural backgrounds.
multicultural organization
An organization that values cultural diversity and seeks to utilize and encourage it.
lean
An organizing approach based on a commitment to making an operation both efficient and effective and that continually strives for improvement is called Blank______ manufacturing.
specific and consturctive
Appraisal feedback works best when it is Blank______.. -subjective and confrontational -personal and not time bound -specific and constructive -objective and vague
job specification
As a part of the job analysis, a job Blank______ details the knowledge and skills needed to perform the job. -structure -description -specification -review
C, D
As a result of the Civil Rights Act of 1964, gender discrimination is gradually being eliminated. Women have been positively impacted, although equality has not yet been achieved. Which of the following conditions still exist for women in the workforce? a) Restricted from working in hazardous jobs, like construction b) Banned from military service c) Underrepresentation at most senior levels of corporate life d) Pay disparity
authority
As head of the accounting department, Martina uses her Blank______ to assign clients to each of her staff accountants.
JIT
Blank______ offers efficiency only when the costs of storing items are greater than the costs of frequent delivery.
inside directors
Board members who are generally part of the company's senior management team; appointed by shareholders to provide the board with necessary information pertaining to the company's internal workings and performance.
functional organization
Departmentalization around specialized activities such as production, marketing, and human resources.
divisional organization
Departmentalization that groups units around products, customers, or geographic regions. -every division houses all functions
AB D
Despite gains for minorities and immigrants in the workforce, disparities in employment and earnings continue to exist, including Blank______. (Check all that apply.) A) higher unemployment rates for black and Hispanic workers B) discrimination in hiring when people with ethnic-sounding names apply for jobs C) overrepresentation of minorities and immigrants in senior management roles D) lower earnings for black and Hispanic workers
individual pay decisions
Different pay rates for employees performing similar jobs in the same job family are determined by Blank______. -pay level -individual pay decisions -pay structure -incentive pay plans
Div
Div or Func? A legal department at the offices of eachsubsidiary in which the multinational firmoperates, reporting to the leadership incharge of that subsidiary's operations
Div
Div or Func? Automotive manufacturer with productgroups (for example, S UV or truck), eachstaffed with employees to manage thatautomobile's development, engineering,purchasing, production, and sales
Func
Div or Func? Automotive manufacturer withdepartments for research anddevelopment, engineering, purchasing,production, and sales, managing allautomotive productsAutomotive manufacturer with productgroups (for example, S UV or truck), each
Func
Div or Func? One legal department serving the needs ofall the domestic and internationalsubsidiaries of a multinational company,reporting to corporate leadership
division of labor
Division of work into a number of separate tasks to be performed by different workers
Functional
Divisional or Functional?Chain of restaurants with departments forpurchasing, food safety, transportation,human resources, operations, and financeresponsible for all locations
divisional
Divsional or Functional? Chain of restaurants with one division foreach region (for example., Northeast,Midwest, and Southeast) of the countrymanaging all functions in that region
No, but it can lead to long term economic gain
Does DEI create financial benefits forc comps?
informal and horizontal communication long-term, cooperative relationships with suppliers concurrent product development
Effective lean manufacturing requires which of the following conditions? (Check all that apply.) -informal and horizontal communication -long-term, cooperative relationships with suppliers -concurrent product development -specialized full-time employees
organization around products, work cells, or teams local or decentralized scheduling
Flexible factories, as opposed to traditional factories, are characterized by Blank______.
ABD
For most businesses, mentally and physically disabled people represent an unexplored but fruitful labor market. Frequently, employers have found that disabled employees Blank______. (Check all that apply.) A)miss fewer days of work B) are more dependable than other employees C)are friendlier than other employees D)exhibit lower turnover
divisional
Fran's Follies is a nationwide party-supply company. The company is grouped into west coast, central, and east coast regions. Each region is self contained in that each region has its own marketing department, human resources department, and so on. Fran's Follies is a(n) Blank______ organization.
Strategic, ethical legal and financial
HR leaders are strong advocates for what four sets of values?
A, C, E
Having expanded beyond gender or skin color, diversity also refers to which of the following differences? (Check all that apply) a) Sexual orientation b) Military experience c) Disability status d) Names and addresses e) Nationality
awareness building
Helps employees appreciate the benefits of diversity
1) seniority 2) performance
How are pay differences decided (2 ways)?
1) they can act to reduce info 2) they can increase capacity to handle more info
How can managers cope with high uncertainty and heavy info demands?
Create slack resources and self contained tasks
How can managers reduce info in 2 two ways?
Invest in info systems and engaging in better knowledge management via horizontal relationships
How can managers stengthens info processing?
by avoiding excessive hiring
How can organizations best avoid the need to significantly downsize? -by keeping profits low -by hiring temporary workers -by using external recruiters -by avoiding excessive hiring
performance appraisals
Important information on which to base human resource decisions, such as pay raises and promotions, can be acquired through _____
It triggers a factory order and the production process.
In JIT operations, what happens when a customer places an order?
functional
In a Blank______ organization, departments are specialized and grouped according to business functions and the skills they require.
standard questions
In a structured interview, managers ask each applicant Blank______.
operative level workers
In lean manufacturing, managers often delegate authority to which group in order to improve quality and problem solving?
D
In order for a company's diversity and inclusion initiatives to succeed, they must have the clear support of Blank______. A. new appllicants B. local media C. legal counsel D. top management
b
In recent years, benefits costs have risen Blank______ wages and salaries. a. at the same pace as b. faster than c. slower than
C +D
In the workplace, managing diversity involves (select more than one): a) utilizing the common characteristics of groups to the firm's advantage with little focus on individual differences b) the sole focus on the hiring and equal treatment of women and minorities in the workplace c)recognizing common characteristics of groups while dealing with employees' differences to the firm's advantage d) recruiting, training, promoting, and utilizing individuals with different beliefs, capabilities, and cultures
Seeing, understanding, and valuing
In what 3 ways can managers leverage employee differences?
selection
In which HR function are employees hired from among qualified applicants?
coordination by plan
Interdependent units are required to meet deadlines and objectives that contribute to a common goal. -they hv some freedom in how they work as long as they meet deadlines
reduced setup times reduced cycle times perfect quality elimination of delays elimination of waste
JIT represents a number of key production and organizational concepts including Blank______. (Check all that apply.) -reduced setup times -reduced cycle times -perfect quality -maximization of capacity -elimination of delays -elimination of waste
work experiences certifications education
Job applications and résumés typically contain basic information on the candidate, including which of the following? (Check all that apply.) -work experiences -certifications -religion -education -credit history
informal authority
Kota has the same job title and duties as many others in his group, but everyone goes to him if they need help with their computers or any technical issues. Kota has Blank______. Multiple choice question.
B
Lupita is on a management track at her workplace. She meets regularly with Analise, a high-level executive who has taken Lupita under her wing. Lupita receives advice and valuable information from Analise. This is an example of Blank______. A) recruiting B) mentorship C) diversity D) affirmative action
management by objectives
Managers and employees discuss and select goals and develop plan to reach them
results appraisals
Managers appraise performance by the results or the actual outcomes of work behaviors
needs assessment
Managers conduct a(n) ______ to identify who and what needs training.
individuals
Managing diversity means being cognizant of the traits common to a group of employees while also guiding and meeting the needs of these employees as Blank______.
flexible
Manufacturing plants that have short production runs, are organized around products, and use decentralized scheduling are called Blank______ factories. Multiple choice question.
large batch
McDonald's and Burger King have production processes that tend to be very standardized, with all customers receiving similar if not identical products. They are examples of companies that use Blank______.
B,C,E
Monolithic organizations may be characterized by which of the following? A) Minority group members feel free to express themselves and are loyal to the organization. B) They have minimal cultural integration among employees. C) Discrimination and prejudice prevail and informal integration is almost nonexistent. E) Employees from "outside" the group are placed into low-status jobs.
hostile environment
Occurs when unwelcome sexual conduct has the effect of unreasonably interfering with job performance or creating an intimidating or hostile, working environment
matrix organization structure
Organizational structure in which employees report to two managers: one is responsible for a product line, and the other is responsible for a functional area such as marketing or accounting.
AB C
Organizations can leverage diversity in minority markets and gain a competitive advantage by Blank______. (Check all that apply.) A) recognizing minority purchasing power B) reflecting the community population mix in the organization workforce C) establishing purchasing contracts with minority-owned businesses D)outsourcing, or relocating the business overseas
It is rare
People who work at W. L. Gore have specialized capabilities and skills that help set Gore apart from its competition. Which criteria of HRM does this exemplify?
right to work state
Piotr works at a factory. Many of his fellow employees belong to the union, but Piotr doesn't, and he isn't required to join. This describes a(n) Blank___
360-degree appraisal
Process of using multiple sources of appraisal to gain a comprehensive perspective on one's performance
Equal Pay Act of 1963
Prohibits an employer from paying workers of one gender less than wages paid to employees of opposite gender for work that requires equal skill, effort, and responsibility
time based competition
Raja is implementing logistics, just-in-time, and simultaneous engineering to reduce the total time needed to deliver his service to his customers. These strategies are known as
time based compeittion
Raja is implementing logistics, just-in-time, and simultaneous engineering to reduce the total time needed to deliver his service to his customers. These strategies are known as Blank______.
quality flexibility speed
Rather than focusing on cost and hierarchy, lean manufacturing emphasizes which of the following? (Choose every correct answer.) -quality -efficiency -flexibility -speed
OSHA 1970
Requires employers and employees to comply with safety and health standards regarding workplace conditions and operations.
lean manufacturing
Strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process and continually striving for improvement.
coordination by standardization
System whereby universal rules and procedures that apply to units worldwide, thereby enforcing consistency in the performance of activities in geographically dispersed units.
dynamic network
Temporary arrangements among partners that can be assembled and reassembled to adapt to the environment
C
The Americans with Disabilities Act (ADA) defines a disability as a physical or mental impairment that substantially limits one or more major life activities. Examples of such physical or mental impairments does not include Blank______. A-learning disabilities B-drug addiction or alcoholism C-racist perspectives D-blindness E-llnesses such as HIV infection and cancer
staffing
The Blank______ function of human resources consists of recruitment, selection, and outplacement.
lean
The ______ approach to manufacturing relies on having broadly trained employees, general-purpose equipment, and long-term, cooperative supplier relationships.
coordination by mutual adjustment
The approach to organizational integration that relies on feedback and discussions to figure out how to approach problems and develop solutions that are agreeable to everyone is known as Blank______
delegation
The assignment of new or additional responsibilities to a subordinate
hierarchy
The authority levels of the organizational pyramid are commonly called the organization's what?
comparable worth doctrine
The belief that women should receive the same salaries as men when the levels of skill, effort, and responsibility in their different jobs are the same
production of high-variety products in high volume greater control and predictability of production process reduced waste
The benefits of CIM include Blank______. (Check all that apply.) -increased people and management strength -production of high-variety products in high volume -greater control and predictability of production process -reduced waste
high degree of flexibility
The biggest advantage of the matrix form is in its Blank______.
reliablility
The consistency of test scores over time and across alternative measurements is known as Blank______.
C
The maker of handcrafted and vintage items, Etsy, recognized that the demographics of its customers were quite different from the demographics of its engineers. Which diversity activity enabled the company to learn this? A) Diversity training B) Job analysis C) Organizational assessment D) Customer survey
customer relationship management
The overall process of building and maintaining profitable customer relationships by delivering superior customer value and satisfaction
coordination
The procedures that link the various parts of an organization for the purpose of achieving the organization's overall mission
outplacement
The process of helping people who have been dismissed from the company regain employment elsewhere.
mass customization
The production of varied, individually customized products at the low cost of standardized, mass-produced products is called Blank______.
D
The purpose of an organization conducting a cultural-competency assessment includes all of the following except Blank______. A) determining if the needs of customers are being met by the workforce B_ identifying problems or opportunities C) evaluating whether the organization is attracting its share of diverse candidates D) using the data to identify prejudiced employees
value chain
The sequence of activities that flow from raw materials to the delivery of a good or service, with additional value created at each step.
CIM
The use of computer-aided design and computer-aided manufacturing to sequence and optimize a number of production processes is called Blank______.
B, D, E, F
To become effective managers of diverse organizations, which challenges do managers have to identify and overcome? (Check all that apply.) A) Productivity problems B) Communication problems C) Hiring freezes D) Lack of cohesiveness E) Unexamined assumptions F) Stereotyping
orientation training
Training designed to introduce new employees to the company and familiarize them with policies, procedures, culture, and the like.
False: Boards made up of strong, independent outsiders are more likely to prevent big mistakes.
True or false: Boards made up of strong, independent outsiders are more likely to make big mistakes.
false
True or false: In a high-involvement organization, top management makes all company decisions.
behavioral description interview
Type of structured interview in which the interviewer explores what applicants have done in the past
delegating
Tyrell is a manager. He assigns a task to one of his subordinates. Tyrell is Blank______.
A
Unwelcome sexual conduct that is a term or condition of employment is defined as Blank______ and is a violation of Title VII of the Civil Rights Act of 1964. a) sexual harassment b) sex work c) the glass ceiling d) discrimination
1) they generate info managers need to evaluate past performance 2) serve as way to develop employees and plan additional training
What 2 basic purposes do performance appraisals serv?
unionization and collective bargaining
What 2 processes are involved when workers negotiation to improve conditions?
agility, adaptability and structure
What 3 things are influenced by org size?
Results: productivity, quality, innovation, satisfication, turnover, absenteeism, health
What activites are included in HR evalatuing?
Environmental scanning and planning for demand/supply of labor
What activites are included in HR planning?
recruitment, selection, DEI, performance appraisal, rewards and labor relations
What activites are included in HR programming?
-creates scale economies abd economies of scope
What advntgs does size offer an org?
recruitment, selection and outplacement
What are 3 activities within the staffing function of HR?
1) accumulate the right resources by determing what's needed 2) combining resources to create stronger capabilities 3) leverage/exploirting resources
What are 3 ways in which a manager can create advantage over compeittors?
Comps know their employees and employees know the org -promotions can encourage employees to remain
What are advntages of internal recruitign?
can inspire innovation
What are advntgs to external recruiting?
avoids baises and measuremt difficulties employees likely to undertstand and committed to goals
What are advtanges of the MBO
they focus less on efficiency and more on innovation, they sense chaing, opportunities and chaning practices faster than competitors
What are characteristics of dynamic capabilites?
eliminating functions, levels or entire unit -replaceing full tim employees with temp workers
What are common approaches to downsizing?
If employees lack need skill, limited applicant pool and subpar choice -can inhibit or delay changes at company if current employees resist
What are disadvntags to internal recruiting?
conditions of labor market, cost of living, collective bargaining, legal requirements
What are external factors affecting the wage mix?
compensation policy of org, worth of job, employee's relative worth, and employer's ability to pay
What are internal factors affecting the wage mix?
-economies of scale can be realized -greater opportunity -well maintained performance standards -technical specialistive free of admin work -environmental monitoring is effective -decision making and lines of communication r simple
What are some advantages of functional departmentalization?
-Pms can focus on a particular product line -pms hv autonomy -pms are strategic -pms have broader training
What are some advtanges to product departmentalization?
-ppl may care too much about their own function over company itself -mangers hv functional expetise but van't be generalists -conflict arise
What are some disadvantages to functional orgs?
-hard to coordinate across product lines -managers might not become specialists -expneisve to duplication functions -decentralized decision making gives top managemnt less control
What are some disadvtanges of product structure?
-higher degree of flexibility and adaptability -more sharing of info -loyalty to org as a whole
What are some pros of matrix?
Division of labor and specialization
What are the 2 methods of differentiation?
- leverages managers' energy and talent - conserves managers' most valuable asset: time - promotes subordinates' sense of importance and commitment
What are the 3 advantages of delegation?
small, large and continuous
What are the 3 basic techolbonies that characterize how work is done?
planning, programming, and evaluating
What are the 3 components of the HR Planning process?
workers comp, social security and unemployment insurance
What are the 3 required basic benefits?
pay level, pay structure, individual pay
What are the 3 types of decisions for design effective pay plans?
Diversity helps to 1) attract, motivate and retain employees 2) understand differentiated markets 3) creative problem solving 4) organizational flexibility
What are the 4 main advantages of diversity for companies?
economic factors, job disatisfaction, promise of benefits image of union (corruption,etc)
What are the 4 major influences on deciding to join a union?
1) Define goal succintly 2) Select person for task 3) ask suboordinate views about approaches 4) give sub authority, tiem and resources to perform 5) rvw progress at appropriate intervals
What are the 5 steps in effective delgation?
1) unexamined assumptions 2) stereotyping 3) communication problems 4) mistrust and tension 5) low cohesiveness 6) leveraging differences
What are the 6 challenges to diversity in the workforce?
1) customer focus 2) leadership 3) involvemnt of ppl 4) process approach 5) improvement 6) evidence based decision making 7) relationship management
What are the 7 priniciples of ISO 9001
1. Top management's commitment and leadership. 2. Organizational assessment. 3. Employee resource groups. 4. Mentoring. 5. Career development and promotions. 6. Systems accommodation. 7. Training (awareness building and skill building).
What are the 7 ways that firms can cultivate inclusiveness?
-provides fuller pic of person's strengths and weakness -motivates employees to improve their ratings
What are the advantages of 360 degree appraisal?
-easier to manage relationships -easier to control/cordinate -small= nimble
What are the advntgs of small orgs?
too much success can breed complacy and inertia hinders change -difficult to coordinate and control
What are the disadvantages of big orgs?
logistics, just in time ops, and concurrent engineering
What are the key elements of TBC?
1) selecting, evaluating, rewarding 2) determing firm's strategic direction adn rvwing financial eprforamnce 3) ensuring ethical, socially responsible and legal conduct
What are the main 3 duties of BOD?
pensions plans and medical and hospital incurance
What are the most common non required benefits?
Job description and specification
What are the two components of job analysis?
Realibility and validity
What are the two curicals issues that need to be adressed with all selection methods?
quid pro quo and hostile environment
What are the two types of sexual harrassment?
Coordination by mutual adjustment Coordination by standardization Coordination by plans
What are three coordination methods?
less monitoring and supervision with organic structure and fewer rules
What are traits of continuous?
Structure more mechanistic, more centralized d-making and higher spans of control
What are traits of large batch?
organic structure, and decentralzied decision making
What are traits of small batch orgs?
It helps to increase morale. It results in lower employee turnover.
What are two benefits of orientation training? -It helps identify the jobs that need training programs. -It identifies employees who should be terminated. -It helps to increase morale. -It results in lower employee turnover.
-people are broadly trained rather than specialized -communication is informal and horizontal -equipment is general prupose -work if organized in teams -supplier relationships are long term and cooperative
What conditions support lean manufacturing?
training and development
What do managers need to build into their HRM plans to ensure that their employees are able to acquire the knowledge and skills to perform their jobs at a high level and take on new responsibilities as conditions change?
white men (77%)
What ethnic group makes up largest percentage of workers?
-violation of unity of command priniciple (confusion and difficult interpersonal situation for employees)
What is a con of matrix form?
employees not always willing to rate their colleagues harshly
What is a disadvtng of the 360 degree appraisal?
formal position authority
What is generally the primary means of running an organization, which is exemplified by orders that a boss gives to a lower-level employee to carry out?
individ. incentive plan
What is most common incentive system?
accountability occurs
What is occurring when a manager expects the subordinate to perform a job and takes corrective action when the subordinate fails to do so?
Small is good for unleashing enrgy and speed
What is the advntg of a small org?
THey need to be both big and small to captialize on advntgs of each
What is the challenge for orgs when it comes to size?
Differentiantion means that the org is composed of many units working of diff tasks but integration means that the work of diff units is coordinated into overall product
What is the difference between differentiation and integration?
D
What is the key to managing diversity effectively? A) Standardization B) Rewards C) Structure D) Flexibility
People with disabilities
What is the largest unemployed minority population in the United States? -People with children -African Americans -Hispanics -People with disabilities
delegation b/c it entails getting work done thru others at all hieracrchal lvls
What is the most fundamental process of management?
reducing number of insiders and increasing outsiders b/c they are morely likely to hv diff info and perspectives
What is the recent trend towards outside board of directors?
managers must focuse on the company itself, the competition and the custoemr
What is the strategic triangle?
culture contigency
What should ethnocentrism be replaced with?
heterogeneity
What should homogeniety be replaced with?
equinifinality
What should parochialism be replaced with?
similarity and difference
What should similarity eb replaced with?
traits, behaviors and results
What the three categories of performance?
A,b ,D
What types of products are produced via mass customization a. cars b. clothes. c. baking soda d. computers
responsibility
When Lori has been assigned to handle the registration at a conference but is not able to make decisions regarding this task, it means that she has been given Blank______ for this particular task.
recruitment
When a company needs to hire employees, it wants to select people from a pool of qualified applicants. What is the process of forming this pool of applicants?
When the resources are valuable, rare, inimitable and organized
When do firms hold a compt. advntage with their resources?
coordination by plan
When interdependent units are required to meet deadlines and objectives that contribute to a common goal, it is known as Blank______.
when an org has many subunits and specialists when an org is in complex, dynamic environments
When is differentiation high in a firm?
when firms are in simple stable environments
When is differentiation low in a firm?
simple, stable environemnts
When is functional structure most effective?
feeling stigmatized being demoralized when seeking a new job a loss of self-esteem
Which are difficulties faced by employees who have been fired or laid off? (Select all that apply.) -feeling stigmatized -suffering from unfettered optimism -being demoralized when seeking a new job -a loss of self-esteem
B, E
Which are ways that diversity and inclusion promote creativity and innovation in a competitive marketplace? (Check all that apply.) A) Diverse groups reach consensus and conclusions more quickly and more agreeably. B) Diverse groups are freer to deviate from traditional approaches. C) Diverse groups take advantage of groupthink. E) Diversity brings a broader base of experiences.
ABD
Which behaviors can cause a hostile work environment? (Check all that apply.) A) Suggestive remarks B) Displays of pornography c) Negative reinforcement for discipline D) Demeaning jokes
immigrants
Which community workers are not growing faster from the following communities in United States? -asia americans -hispanics -immigrants -african americans
logistics
Which function is often critical to an organization's ability to be responsive and achieve a competitive advantage?
A, B, D
Which of the following are forms of discrimination that have been used against women? (more than one answer) A) Not allowing women to hold credit cards B) Setting quotas to limit women in professional training schools C) Not allowing women to be homemakers D) Restricting jobs to one gender
A+ C
Which of the following are possible explanations for the wage gap between men and women? A-Women have career interruptions to care for family. B-Men have a higher graduation rate than women. C-Women are not negotiating pay as effectively as men. -Men have a higher GPA than women
BCD
Which of the following are ways an organization can communicate the commitment of top management to its employees? (choose all that apply) A) Determine the allocation of funds for diversity efforts based on the sales performance of managers B) Participate in diversity programs and making participation mandatory for all managers C) Link managerial compensation directly to the accomplishment of diversity goals D) Incorporate the organization's attitudes toward diversity into its mission statement and strategic plans
D
Which of the following is likely to result when managers do not effectively manage stereotyping? A) Group cohesiveness will lead to decreased turnover. B) Understanding and appreciation of differences among employees will increase. C) The administration will become more diversified. D) Employees may get frustrated and reduce their commitment.
B, C
Which of the following might lead us to stereotype colleagues who are different? (Check all that apply.) A) We filter our perceptions through our own values and culture . B) We are limited by our own backgrounds and experiences. C) We tend to hear what we expect to hear and see what we expect to see. D) We know that the capabilities and aspirations of all people with a similar background are the same
Educational institutions Former employers
Which of the following people or institutions would a hiring organization contact as part of a reference check? Family members Significant others Educational institutions Former employers
job description
Which part of a job analysis details each job's specific and essential tasks, duties, and responsibilities? the demand forecast the job specification the needs assessment the job description
A
Which statement about diversity is true? A) It refers to all kinds of differences, including ethnicity, income, and religion. B) It refers primarily to skin color and gender. C) To effectively manage diversity managers should tolerate differences but not address them. D) As long as managers treat individuals with respect, there is no need to consider diversity.
It deals with managing people at work. The first interaction with an organization you wish to join involves its human resource function. Historically it was known as personnel management.
Which statements are true of human resource management? (Check all that apply.) -It deals with managing people at work. -The first interaction with an organization you wish to join involves its human resource function. -It is composed of informal systems and processes. -Historically it was known as personnel management.
A, D
Which statements describe population trends impacting the U.S. workforce? (Check all that apply.) A) About one in three residents in the United States is a racial or ethnic minority. B) This is incorrect. The number of women seeking college degrees is now lower than it has been since World War II. C)The proportion of white American males will continue to increase. D) The number of Asian American, black, and Hispanic American workers is expected to grow faster than that of white males.
Technology
Which term refers to the methods, processes, systems, and skills used to transform resources into products? ISO 9000 Technology Innovation TQM
span of control
Which term refers to the number of people who report to an individual manager?
stockholders
Who are the owners of a firm?
It provides info needed for every HR activity. It helps determine whether firing is fair or not. It helps increase value that employees add by clarifying what is needed to perform well
Why is job analysis so important?
informal
With continuous process technology, company communication tends to be Blank______.
small batch-
Yolanda Bee is an entrepreneur who specializes in catering to high-end photography enthusiasts. In her organization, there are no rules and formal procedures, and the decision making tends to be decentralized. Yolanda's operation is best described as what?
hr planning
______ is a strategic activity that includes meeting an organization's staffing needs. -Human resource planning -Organizational behavior -Consumer education -Demand forecasting
concurrent engineering
______ is a team-based approach that incorporates perspectives of all functions, resulting in a higher-quality product.
network organization
a collection of independent, mostly single-function firms that collaborate on a good or service -web of relationsjops among many firms
computer integrated manufacturing
a complete system that designs products, manages machines and materials, and controls the operations function (high volume and high variety)
Total Quality Management (TQM)
a comprehensive approach - led by top management and supported throughout the organization - dedicated to continuous quality improvement, training, and customer satisfaction
slack resources
a cushion of extra resources that can be used with options-based planning to adapt to unanticipated changes, problems, or opportunities
job specification
a description of the qualifications necessary for a specific job, in terms of education, experience, and personal and physical characteristics
termination interview
a discussion between a manager and an employee about the employee's dismissal
responsibility
a persion is supposed to carry out an assigned task
unity of command principle
a person should only have on boss
continous process
a process that is highly automated and has a continuous production flow -used by comps at very high volume end of scale
six sigma
a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes
time based competition
a strategy that focuses on the competitive priorities of delivery speed and development speed
mass customization
a strategy that uses technology to deliver customized services on a mass basisex: clothes, assmebly line
job description
a written description of the basic tasks, duties, and responsibilities required of an employee holding a particular job
validity
accuracy of the selection test
recruitment
activities to increase the pool of candidates to be hired
glass ceiling
an invisible limit on women's climb up the occupational ladder
profit sharing plan
an organization-wide program that distributes compensation based on some established formula designed around a company's profitability
organic structure
an organizational structure with a wide span of control, little formalization, and decentralized decision making (flexibility)
integrity tests
assess attitudes and experiences related to a person's honesty, dependability, trustworthiness, reliability, and prosocial behavior
performance appraisal
assessment of an employee's job performance
external recruiting
attracting job applicants from outside the organization
mechanistic organization
authority is centralized, tasks and rules are clearly specified, and employees are closely supervised
group incentive plan
base pay mesured by group performance
flexible benefit programs
benefit programs in which employees are given credits to spend on benefits that fit their unique needs
concurrent engineering
bringing engineering design and manufacturing personnel together early in the design phase -results in higher qual product that meets customer needs
ordinary capabilities
capabilities pertaining to basic administrative and operational functions
self contained tasks
changing from a functional organization to a product or project organization and giving each unit the resources it needs to perform its task
background checks
checks that include SS number, prior employmnt, education verification, driving record and criminal history
HR programming
choose and implement specific human resources such as recruitment, training, and performace appraisals
environmental scanning
collection and interpretation of information about forces, events, and relationships in the external environment that may affect the future of the organization or the implementation of the marketing plan
drug test
comps use to test for illegal drugs
reliability
consistency of scores over time and across alternative measurements
Hr managment
consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce aka personnel managment
decentralized organizations
decision making authority is at lower levels
line department
department directly linked to the production and sales of a specific product -make things, sell, things or provide custoemr services
individual pay
different pay rates for job of similar worth within the same family
differentiation
distinguishes and separates jobs and jobholders from one another thru divison of labor and specialization
employment-at-will
employee can be fired for any rzn
HR evaluating
evaluating activities to determine whether they produce desired results
coordination by mutual adjustment
feedback and discussions to jointly figure out how to approach problems and devise solutions that are agreeable to everyone
learning and effectiveness paradigm
focuses on integrating deep-level diversity differences, such as personality, attitudes, beliefs, and values, into the actual work of the organization.
stock options
give holders right to purchase shares at specificed price
skill building
helps employees develop interpersonal skills to deal effectively with diverse ppl
pay structure
how to price different jobs within the organization
HR planning
identifying the numbers and types of employees the organization will require to meet its objectives
affirmative action
legally mandated efforts to recruit and hire qualified members of groups that have been discriminated against in the past. The intent was not to prefer these group members to the exclusion of others, but to correct for the long history of discriminatory practices and exclusion.
right to work
legislation that allows employees to work without having to join a union
job shops
manufacturing operations that handle custom orders or small batch jobs
personality test
many companies uses these to measure job satisifcation and engagement
performance tests
measure performance on actual job tasks
behavioral appraisals
measure specific, observable aspects of performance
homogeneity
melting pot myth "we are all the same" shows what concept?
CEo
occupies top of organizational pyramid, is personally accountable to board and owners for performance
monolithic
orgs that hv little diversity or inclusiveness are described as:
equinfinality
our way is not the only way
culture contigency
our way is one possible way (they are many and equally good ways to reach the same goal)
corporate governance
oversight of the firm by its executive staff and board of directors
selections
process that builds on recruiting to decide who to hire
Americans with Disabilities Amendment Act
prohibits discrimination against the disabled disability is defined by as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment.
staff departments
provide specialized skills in support of line departments - has its own VP per unit
trait appraisals
ratings of such subjective attributes as attitude, initiative, and leadership
training
refers to teaching lower level employees how to perform current jobs
pay level
refers to the choice of whether to be a high-, average-, or low-paying company.
criterion-related validity
refers to the degree to which a test actually predicts or correlates with job performance
Accountability
right to expect subordinate to peform job and take action if they don't
economies of scope
savings that come from producing two (or more) outputs at less cost than producing each output individually, despite using the same resources and technology
flexible factories
serve customers needing fast turnaround on relatively small orders
organization chart
shows the jobs in the firm and how they are arranged with the reporting structure and various activities performed
quid pro quo
something given in exchange or return for something else
dynamic capabilities
strategic actibities involving adapting rapidly to business environement
human capital
strategic value of employee knolwedge and abilities
Product divison structure
structure in which people are grouped by products (ex: perfumes and cosmetics) each focusing on a single product segment for its global market.
labor relations
system of relations between workers and management
development
teach managers and profesh broader skills needed for current and future jobs
large batch technologies
technologies that produce goods and services in high volume and low variety ex: panera and chipotle
small batch
technologies that produce goods and services in low volume ex: job shops
job analysis
tells HR managers about each job's specific tasks and responsibilities (Job description) and describes the skills needed to perform job (jon specification)
specialization
the concentration of the productive efforts of individuals and firms on a limited number of activities
content validity
the degree to which selection tests measure a rep sample of knowledge and skills needed for job
cohesiveness
the extent to which team members are attracted to a team and motivated to remain in it
situational interview
the interviewer focuses on hypothetical situations (type of structured interview)
authority
the legitimate right to make decisions and to tell other people what to do
technology
the methods or processes used to make goods and services
logistics
the movement of goods, services, cash, and information in a supply chain
span of control
the number of subordinates who report directly to a manager
downsizing
the planned elimination of jobs in a company
formalization
the presence of rules and regulations governing how people in the organization interact
reference check
the process of confirming the accuracy of resume and job application information
internal recruiting
the process of developing a pool of qualified job applicants from people who already work in the company
needs assessment
the process of identifying and prioritizing the learning needs of employees
participative management
the process of involving employees in decision making task forces, study groups and other techiques used to foster participation
diversity training
training designed to change employee attitudes about diversity and/or develop skills needed to work with a diverse workforce
team training
training that provides employees with the skills and perspectives they need to collaborate with others
sexual harrasment
unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature
individual incentive plan
uses an objective stndard against which performance is compared (ex: target)
our way is the best way
what is the myth of ethnocentrism?
our way is the only way
what is the myth of parochialism?
adverse impact
when an employment practice has a dispropriationately negative effect on a group protected by Civil rights act
