MGMT Chapter 9
Ajzen and Fishbein consider intentions as the key link between ______ and planned _____. Multiple choice question.
attitudes; behavior
Which of the following characterize personal values?
broad influence across all situations a global scope
A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?
equity
Which of the following job characteristics is most likely to increase job satisfaction under the dispositional/genetic components model?
feelings of autonomy
Workplace attitudes come from the interaction of which of the following processes?
individual group organizational
Studies show that met expectations are strongly correlated with feelings of job
satisfaction
Values remain mostly stable across and .
time and situations
Shalom Schwartz believed that , Correct Unavailable impact behavior no matter what the context. (one blank/one word)
value
To achieve ______, managers should structure work and its associated rewards to reinforce employees' values.
value attainment
The abstract ideals that influence the choices we make are called: Multiple choice question.
values
Which statement about the relationship between job satisfaction and job performance is true? Multiple choice question.
Both variables indirectly influence each other.
The fact that at work some coworkers remain satisfied in situations where others always seem dissatisfied is the idea behind:
Disposition/Genetic Components
Select all the behavioral outcomes of job satisfaction
Organizational citizenship Job turnover Job performance
Select all the attitudinal outcomes of job satisfaction.
Perceived stress Job involvement Withdrawal cognitions Motivation
When an employee enjoys the work being done and has a positive attitude, which of the following will be true?
The employee will be more agreeable to working harder. The employee will be more open to taking on greater burdens.
Which of the following are true about values?
They are generally stable. They can guide behavior subconsciously.
Select characteristics related to organizational citizenship behaviors.
They are voluntary. They promote the firm's productivity.
Personal values exemplify global beliefs while personal. are more specific to a situation, person, or object.
attitudes
Beliefs you have that concern something specific, such as a specific person, are known as personal
attitudes.
A force that binds an individual to a course of action of relevance to one or more targets is:
commitment
High levels of job satisfaction lead to lower levels of which behavioral outcomes?
counterproductive work behavior turnover
Organizations can promote desired behaviors and not CWB's by:
defining desired behaviors designing jobs that increase satisfaction screening for CWBs during the hiring process
Kahn described "the harnessing of organization members' selves to their work roles" as: Multiple choice question.
employee engagement
An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?
improved accounting/financial performance
Feelings of equity are based on a comparison of which two factors? Multiple select question.
inputs and outcomes
Job satisfaction has a positive association with which of the following behavioral outcomes?
job performance organizational citizenship behavior
Counterproductive work behavior has a strong negative relationship with
job satisfaction
Workplaces attitudes result from OB-related processes such as _______.
leadership
To ensure the highest levels of employee motivation, employers should strive to create work environments that:
match employee values
To ensure the highest levels of employee motivation, employers should strive to create work environments that: .
match employees' values
A challenge for managers is that all employees have different ____ , to be fulfilled.
needs
Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called:
organizational citizenship
The extent to which an individual identifies with an organization and commits to its goals is called
organizational commitment
The extent to which employees believe their organization values their contributions and genuinely cares about their well-being is: Multiple choice question.
perceived organizational support
People who have a , attitude about work will be more open to working longer hours.
positive
Which of the following is true about attitudes?
they range from positive to negative
When does cognitive dissonance occur?
when a person holds two or more conflicting ideas, beliefs, values, or emotions
Individuals committed to an organization tend to display a
continuation of employment with the firm
When people express themselves physically, cognitively, and emotionally during a role performance. they are demonstrating
employee engagement
Ajzen and Fishbein consider _______ as the key link between attitudes and planned behavior.
intentions
Which model of job satisfaction reflects the difference between what an employee expects to receive from a job and what he or she actually receives?
met expectations
Job involvement is ______ related to job satisfaction. Multiple choice question.
moderately
True or false: Perceptions of organizational support can be either positive or negative.
true
The relationship between job satisfaction and organizational financial performance is ______ the relationship between job satisfaction and individual productivity.
weaker than
An individual's overall thoughts and feelings about quitting and the thought process that encapsulates this are called:
withdrawal cognition
There are four attitude and four behavior components found to correlate with ______. Multiple choice question.
job satisfaction
Cognitive dissonance is a representation of:
psychological discomfort
In Schwartz's value theory, values are organized into two
bipolar dimensions
An affective or emotional response toward various facets of one's job is called
job satisfaction
