MGMT Chapter 9

Shay is preparing to go into her meeting with her supervisor, Jill, to discuss her annual evaluation. She knows that there have been a few times this year where she could have performed better and she does not want to get angry in the meeting. Last night and on the ride in this morning, she rehearsed what she anticipated Jill would tell her and what her response would be. Shay was trying to A) engage in active listening. B) resist being defensive. C) practice being mindful. D) ask for feedback. E) identify her tendencies.

B) resist being defensive.

When Jack was hired in 2011 at Ford Motor Company, he was offered $14 an hour. His best friend Sam started at the same plant doing the same job two years earlier making $28 an hour. This is an example of A) union security clauses. B) two-tier wage contracts. C) cost-of-living adjustments. D) incentives. E) givebacks.

B) two-tier wage contracts.

A feedback technique in which an employee is appraised by her boss, peers, subordinates, and possibly clients is called a(n) ________ appraisal. A) MBO B) 360-degree C) results D) reciprocal E) BARS

B) 360-degree

Using 360-degree feedback appraisals makes it more difficult for managers to A) collect performance information from multiple sources. B) unfairly favor or punish particular employees. C) understand how an employee interacts with clients or customers. D) collect anonymous feedback about an employee. E) use a forced-ranking system.

B) unfairly favor or punish particular employees.

After being referred by a friend, Hedyeh attended a job interview. She didn't feel it went well, but she was surprised when her friend told her the boss didn't like that Hedyeh had worn her hijab, a traditional headscarf worn by Muslim women. The boss told a coworker after the interview, "Our customers prefer working with Christians." Hedyeh is a victim of A) affirmative action. B) discrimination. C) quid pro quo. D) favoritism. E) a hostile work environment.

B) discrimination.

Eddie was surprised to learn that not everyone would receive a bonus this year. Instead, management planned to rank all of the employees in Eddie's division and award bonuses only to the top 20 percent in terms of sales. Eddie's company is using a(n) ________ performance review system. A) unit grading B) forced ranking C) functional positioning D) normal distribution E) standard curve

B) forced ranking

Which of the following is the best statement of performance feedback? A) "You're always doing personal stuff at work." B) "That's the wrong way to sort those packages." C) "Your last report contained seven errors which I think you could improve." D) "You are really unmotivated at work lately." E) "You've got to figure out how to improve your relationship with Susie."

C) "Your last report contained seven errors which I think you could improve."

Which law restricts mandatory retirement? A) Occupational Safety and Health Act of 1970 B) Toxic Substances Control Act of 1976 C) Age Discrimination in Employment Act of 1967 D) Family Medical Leave Act of 1993 E) Health Insurance Portability and Accountability Act of 1996

C) Age Discrimination in Employment Act of 1967

Tim has recently been laid off from his job. He was the one in his family who took care of health insurance. Which law will help him to continue to provide care for his family? A) Equal Pay Act B) Civil Rights Act C) Consolidated Omnibus Budget Reconciliation Act D) Patient Protection and Affordable Act E) Family Medical Leave Act

C) Consolidated Omnibus Budget Reconciliation Act

Being dismissed "for cause" means that A) an employee has an opportunity to get the position back in the future. B) an employee quit the job. C) the company is downsizing, and the jobs are permanently eliminated. D) an employee is being fired for poor job performance or unacceptable behaviors. E) an employee is being laid off.

D) an employee is being fired for poor job performance or unacceptable behaviors.

A performance appraisal consists of A) rotating job positions. B) setting standards and monitoring performance. C) motivating and counseling. D) assessing performance and providing feedback. E) motivating and monitoring performance.

D) assessing performance and providing feedback.

The risk of "wrongful termination" lawsuits is reduced with careful A) coaching. B) training and development. C) discussion at the time of dismissal. D) documentation. E) goal setting.

D) documentation.

Where will you find the great majority of union workers? A) in the private sector B) in transportation and warehousing C) in construction D) in the public sector E) in utilities

D) in the public sector

A ________ summarizes what the holder of the job does and how and why he or she does it. For example, this document might state, "In this job, the worker delivers pizzas within a 10-mile radius of the pizzeria, quickly and promptly, while obeying all traffic laws and driving responsibly." A) job analysis B) realistic job preview C) job specification D) job description E) performance appraisal

D) job description

As a sales manager, Tanya is conducting performance appraisals for her team members. To do so, she tracks each person's sales calls, amount of sales, and revenues on a quarterly basis. Tanya is using a(n) ________ system of appraisal. A) subjective B) behavioral C) trait D) objective E) 360-degree

D) objective

What is the process called that helps employees integrate and transition into their new job? A) training B) orientation C) mentoring D) onboarding E) coaching

D) onboarding

When Jasmine interviewed for a position as a computer programmer, she was asked to take a test on a particular programming language. Jasmine took a(n) ________ test. A) ability B) personality C) aptitude D) performance E) capability

D) performance

A(n) ________ appraisal assesses employees on subjective attributes like attitude or leadership. A) objective B) self- C) behavioral D) trait E) 360-degree

D) trait

The ________ clause is the part of the labor-management agreement that states that employees who receive union benefits must join the union, or at least pay dues to it. A) givebacks B) agency C) closed shop D) union security E) union shop

D) union security

The best type of performance appraisal involves A) using other employees as examples. B) describing a subordinate's current performance in general terms. C) concentrating on "stretch goals." D) relying on impressions. E) giving employees continuous, real-time coaching, feedback, and solutions.

E) giving employees continuous, real-time coaching, feedback, and solutions.

Sylvia had been working as an executive assistant to the president for nearly 25 years, so when she retired, no one had a good idea of all that her job entailed. Before Sylvia retired, Meaghan sat with her for two weeks to observe her duties and ask her to explain all the functions she performs as executive assistant to the president. Meaghan was performing a(n) A) behavioral-description interview. B) performance appraisal. C) informal appraisal. D) job rotation. E) job analysis.

E) job analysis.

A manager must consider fairness, ________, and others' resentments in considering a promotion of an employee. A) openness B) permanence C) profitability D) safety E) nondiscrimination

E) nondiscrimination

Which of the following is NOT a type of compensation? A) wages B) salaries C) incentives D) benefits E) promotions

E) promotions

What type of job interview is effective at reducing turnover within the first 30-90 days of employment? A) behavioral-description interview B) performance appraisal C) unstructured interview D) situational interview E) realistic job preview

E) realistic job preview

When Jorge became one of three final candidates for a managerial position with a large pharmaceutical company, the hiring manager scheduled a special meeting with him. The two talked about the stressful deadlines and heavy travel required of the position, as well as the compensation and benefits. Jorge appreciated that the hiring manager took the time to provide a(n) A) behavioral-description interview. B) performance appraisal. C) unstructured interview. D) situational interview. E) realistic job preview.

E) realistic job preview.

Kelsey had a starring role in a film that was shot in her hometown of Baton Rouge, Louisiana. Though the Screen Actors Guild, an actors' union, exists in Louisiana, Kelsey was not required to join it because of the state's ________ law. A) union security B) agency C) givebacks D) cost-of-living adjustment (COLA) E) right-to-work

E) right-to-work

Samir, an HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations. What method of delivery should Samir choose? A) lectures B) computer-aided training C) workbooks D) videotapes E) role-playing, practice, and discussion

E) role-playing, practice, and discussion

How is artificial intelligence changing the recruiting process? A) It can predict the performance of an individual on a test. B) It can assess attitudes and experiences related to a person's behavior. C) It can schedule interviews, screen and rank candidates, and administer ability tests. D) It can judge whether or not a person is answering a test truthfully. E) It can measure personality traits and a need for achievement.

C) It can schedule interviews, screen and rank candidates, and administer ability tests.

Which of the following helps guarantee nonhazardous working conditions for employees? A) Civil Rights Act B) Fair Labor Standards Act C) Occupational Safety and Health Act D) National Labor Relations Board E) Sarbanes-Oxley Act

C) Occupational Safety and Health Act

The Equal Employment Opportunity Commission was established by the A) Equal Pay Act. B) Wagner Act. C) Title VII of the Civil Rights Act. D) Occupational Safety and Health Act. E) Social Security Act.

C) Title VII of the Civil Rights Act.

A binding decision may be sought from ________ if a grievance procedure is not sufficient to solve a labor-management dispute. A) a shop steward B) the AFL-CIO C) an arbitrator D) the EEOC E) a mediator

C) an arbitrator

Which of the following is a typical off-the-job learning and development method? A) coaching B) job rotation C) e-learning D) role-playing E) planned work activities

C) e-learning

Which of the following is the most effective source of new employees? A) private employment agencies B) newspaper and LinkedIn ads C) employee referrals D) college recruiters E) unions

C) employee referrals

The three types of dismissals are ________, downsizings, and layoffs. A) outsourcings B) resourcings C) firings D) closings E) transfers

C) firings

A(n) ________ is a report listing an organization's employees by name, education, training, languages, and other important information. A) performance appraisal B) skills record C) human resource inventory D) job analysis E) employee database

C) human resource inventory

To ________, Lance, an HR manager, used reports from the U.S. Bureau of Labor Statistics and the U.S. Census Bureau for information about his industry's labor pool in his geographic area. A) perform a job analysis B) recruit from inside the organization C) recruit from outside the organization D) develop an affirmative action program E) analyze human capital

C) recruit from outside the organization

________ is the purpose of the strategic human resource process. A) Maintaining a stable workforce for minimum expense B) Informing the grand strategy C) Formulating human resource-sensitive strategic plans D) Getting optimal work performance to help realize the company's mission and vision E) Finding the human resources needed in a timely fashion

D) Getting optimal work performance to help realize the company's mission and vision

________ includes the activities managers perform to plan for, attract, develop, and retain an effective workforce. A) Personnel development B) Contingency planning C) Job analysis D) Human resource management E) Performance appraisal

D) Human resource management

________ entails job posting, which means placing information about job vacancies and qualifications in places where employees can see them such as on bulletin boards or the company's intranet. A) Job analysis B) Realistic job previewing C) Position advertising D) Internal recruiting E) External recruiting

D) Internal recruiting

What is the final step in the strategic human resource management process? A) Plan future human resources needs. B) Recruit and select people. C) Assess success of the recruitment process. D) Perform appraisals of people. E) Orient, train, and develop people.

D) Perform appraisals of people.

________ are subject to validity problems due to evaluator bias. A) Behavioral appraisals B) 360-degree feedback forms C) Objective appraisals D) Trait appraisals E) Personality appraisals

D) Trait appraisals

A Seattle-based software firm, Sysco, was growing rapidly and hiring frequently, but it primarily focused on campus recruiting at two Washington universities, UW and Seattle University. When one 45-year-old candidate did not get an interview after a phone screening, he went to the company's website and noted all of the young people in charge. Which law allows him to file a lawsuit against Sysco alleging discrimination? A) Age Discrimination in Employment B) Civil Rights Act C) Sarbanes-Oxley Act D) Consolidated Omnibus Budget Reconciliation Act (COBRA) E) Americans with Disabilities Act

A) Age Discrimination in Employment

Zora is conducting a performance appraisal for Sam, one of her employees. The company's performance appraisal form asks her to rate Sam's performance on various items like "Submits reports on time with minimal errors" on a scale from 1 to 5. Zora is using a(n) ________ appraisal system. A) BARS B) 360-degree C) MBO D) results E) trait

A) BARS

A) Eighty-five percent of job applicants lie on their résumés. B) Applicants with weak credit scores are more likely to be unqualified and dishonest employees. C) Most employers look at the large e-portfolios created by job seekers in an attempt to impress recruiters. D) People do not attempt to cover gaps in employment history. E) Many résumés contain only actual information and skills.

A) Eighty-five percent of job applicants lie on their résumés.

________ capital is the economic or productive potential of employee knowledge and actions. A) Human B) Labor C) Social D) Potential E) Productivity

A) Human

The ________ requires employers with more than 50 employees to provide health insurance. A) Patient Protection and Affordable Care Act B) Social Security Act C) Health Insurance Portability and Accountability Act (HIPAA) D) Occupational Safety and Health Act E) Consolidated Omnibus Budget Reconciliation Act (COBRA)

A) Patient Protection and Affordable Care Act

________ is the process of locating and attracting qualified applicants for jobs open in the organization. A) Recruiting B) Selection C) Hiring D) Job posting E) Interviewing

A) Recruiting

________ is the degree to which a test measures the same thing consistently. A) Reliability B) Accountability C) Validity D) Significance E) Dependability

A) Reliability

Due to recent budget shortfalls, Muna is being forced to lay off 50 employees at her firm. She plans to offer a severance package that may be small, but it is still something. Muna also wants to be sure to protect the reputation of the company so that future layoffs will not be required. How will she be able to protect the reputation of the company while laying off so many employees? A) She should have the laid off employees sign a nondisparagement agreement. B) She should complete an exit interview with each laid off employee. C) She should transfer employees to jobs overseas at another location. D) Instead of laying off the employees, she should demote them so that payroll is less. E) She should force retirements and then lay off until she reaches the number needed for the budget.

A) She should have the laid off employees sign a nondisparagement agreement.

A specialist at FedEx who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job A) analysis. B) specification. C) posting. D) description. E) rotation.

A) analysis.

Which of the following is NOT one of the five steps in the learning and development process? A) attendance B) assessment C) objectives D) selection E) implementation

A) attendance

In an interview you are asked, "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" What type of interview were you experiencing? A) behavioral-description B) unstructured C) structured D) situational E) conversational

A) behavioral-description

Hannah, an HR manager for Accurate Steel Cutters, had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents on the shop floor. In which step of the learning and development process is Hannah engaged? A) evaluation B) objectives C) selection D) implementation E) assessment

A) evaluation

Marlene works in a manufacturing facility, Carz Parts. Throughout the building there were posters and calendars of a sexually explicit nature, making Marlene very uncomfortable. Carz Parts A) has a hostile work environment. B) has no legal worries because none of the offensive materials are directed at Marlene. C) practices sexual discrimination. D) has no legal worries because Marlene is not suffering any economic injury. E) is engaging in quid pro quo harassment.

A) has a hostile work environment.

Which of the following activities will impact human capital? A) lack of sleep B) trusting relationships C) rich networks D) automation E) cooperation

A) lack of sleep

The Myers-Briggs Type Indicator is a(n) ________ test. A) personality B) reliability C) performance D) ability E) character

A) personality

Beginning with ________, a body of law has grown that requires organizations to provide employees with nonhazardous working conditions. A) the Occupational Safety and Health Act (OSHA) of 1970 B) Title VII of the Civil Rights Act of 1964 C) the Taft-Hartley Act D) the establishment of the National Labor Relations Board E) the Fair Labor Standards Act of 1938

A) the Occupational Safety and Health Act (OSHA) of 1970

Why would an ability test be given during an interview? A) to test how accurately a person can type B) to test someone's foreign language fluency C) to test someone's need for achievement D) to test someone's resilience E) to test someone's ability to retain information

A) to test how accurately a person can type

Which of the following statements about sexual harassment is true? A) A hostile work environment is characterized by a tangible economic harm. B) A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment. C) The organization cannot be sued for sexual harassment as long as its managers did not know about the situation. D) Uninvited hugging or patting someone is not considered sexual harassment. E) Sexual harassment is defined as occurring between members of the opposite sex.

B) A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment.

Which of the following is a good suggestion for managers when conducting interviews? A) Ask about the candidate's family to show personal interest. B) After the interview, write a short report with a quantitative score of the candidate's qualifications. C) Do more than half of the talking to make sure you are sharing enough about the company and its culture. D) Ask questions spontaneously to get the most straightforward answers from the candidate. E) The résumé should be used for selection of interview candidates only; ignore it thereafter.

B) After the interview, write a short report with a quantitative score of the candidate's qualifications.

Lacey has a degenerative eye disease that is causing her to gradually lose her eyesight. When Lacey asked her employer, Ideal Accessories, to purchase a low-vision computer for her use at work, she was fired. Ideal Accessories has violated the A) Family and Medical Leave Act. B) Americans with Disabilities Act (ADA). C) Occupational Safety and Health Act (OSHA). D) Privacy Act. E) Patient Protection and Affordable Care Act.

B) Americans with Disabilities Act (ADA).

________ is a performance review system in which all employees within a business unit are ranked against one another. A) Standard curve B) Forced ranking C) Unit grading D) Normal distribution E) 360-degree assessment

B) Forced ranking

Billy has received a mediocre evaluation for the second year in a row. He knows that he has made improvements, but his supervisor just does not seem to notice or, in Billy's opinion, care. Billy likes his job and wants to keep it. He listens to what his supervisor says and then his supervisor asks Billy to prepare a written response. Before Billy leaves the room to prepare the response, how should he respond to his supervisor? A) He could argue each point and offer a defense. B) He could take deep breaths and then respond nonjudgmentally. C) He could just repeat back what he heard. D) He could detour the conversation by asking for something positive. E) He could accept responsibility and make a change.

B) He could take deep breaths and then respond nonjudgmentally.

________ are organizations of employees formed to protect and advance their members' interests by bargaining with management over job-related issues. A) Arbitration boards B) Labor unions C) Safety boards D) Mediation firms E) Right-to-work groups

B) Labor unions

The ________ enforce(s) procedures allowing employees to vote to have a union and for collective bargaining. A) Fair Labor Standards Act B) National Labor Relations Board C) Civil Rights Acts D) Occupational Safety and Health Department E) Equal Employment Opportunity Commission

B) National Labor Relations Board

Dionne wants to post a vacancy as an internal only posting. Her manager, Ty, cautions her about only posting internally, as the benefits do not always outweigh the challenges. Which of the following might be a challenge that Ty is referring to? A) The process is expensive and takes a long time. B) Once that job is filled, it will create a new vacancy that Dionne will have to fill. C) The risks are high because even though you know the individual, it will be a new position. D) It may expand the applicant pool to include too many to interview in a timely manner. E) It may decrease morale, because only one person can get the new job.

B) Once that job is filled, it will create a new vacancy that Dionne will have to fill.

________ capital is the economic or productive potential of strong, trusting, and cooperative relationships. This type of capital can help you land a job; a national survey of recruiters revealed that 74 percent had found the highest-quality applicants through employee referrals. A) Relational B) Social C) Personal D) Productivity E) Human

B) Social

Which of the following is NOT a principal reason to transfer an employee? A) The employee's skills are needed in another part of the organization. B) The employee is suspected of illegal behavior. C) Giving the employee a new challenge can help to maintain his or her interest and motivation. D) The employee has personal differences with his or her current boss. E) The transfer offers an opportunity to broaden employee experience.

B) The employee is suspected of illegal behavior.

Compared to internal recruiting, which of the following is true of external recruiting? A) It encourages greater employee loyalty. B) The process is more expensive and takes longer. C) It creates the need for multiple recruitments. D) The pool of talent is more limited. E) The process is cheaper.

B) The process is more expensive and takes longer.

At Haptic Manufacturing, all employees are required to take safety training every six months. The top executives understand the importance of the training but also know that putting all employees through the training every six months is down time for the plant. They have devised a way to have all employees take the training that will keep the plant fully operational and compliant with the training requirement. How do you think they solved the problem? A) They developed on-the-job learning and development. B) They created microtrainings which could be done on breaks. C) They required off-the-job learning and development. D) They created cross-sector teams so no one team had to shut down. E) They hired a trainer to go to each employee individually.

B) They created microtrainings which could be done on breaks.

The type of performance appraisal that judges specific, observable aspects of performance like being on time for work is a(n) ________ appraisal. A) MBO B) behavioral C) self- D) objective E) results

B) behavioral

For years, a mathematics professor experienced abusive behavior at a community college where he taught. It began with a few deans spreading rumors and false accusations that threatened his job. The abuse was emotionally draining and took time and focus away from his job. The professor was the victim of A) reverse discrimination. B) bullying. C) disparate treatment. D) quid pro quo. E) adverse impact.

B) bullying.

Dakota, a manager for a large trucking company, is beginning to evaluate his truck drivers but is unsure of which type of evaluation to use. He has data on the number of miles driven, customer complaints, number of traffic tickets, absences, and number of weight violations. How would you advise Dakota? A) Convince him to use a behavioral appraisal to catalogue the customer complaints. B) Tell him to complete a 360-degree feedback appraisal with input from multiple stakeholders. C) Explain he should use subjective appraisal, as the data will not yield an effective evaluation. D) Persuade him that forced ranking appraisal would be best because it would create competition. E) Assure him that with the data he has, an objective appraisal would give feedback on how to evaluate and support the drivers.

E) Assure him that with the data he has, an objective appraisal would give feedback on how to evaluate and support the drivers.

The ________ is a law that requires an extension of health insurance benefits after termination. A) Health Insurance Portability and Accountability Act (HIPAA) B) Social Security Act C) Civil Rights Act D) Occupational Safety and Health Act E) Consolidated Omnibus Budget Reconciliation Act (COBRA)

E) Consolidated Omnibus Budget Reconciliation Act (COBRA)

________ occurs when people are hired or promoted, or denied hiring or promotion, for reasons not relevant to the job. A) Affirmative action B) A hostile working environment C) Quid pro quo D) Bullying E) Discrimination

E) Discrimination

________ means that anyone can be dismissed at any time for any reason at all, or for no reason. A) Fair termination B) Capricious dismissal C) Quid pro quo D) Nonrational dismissal E) Employment at will

E) Employment at will

Which piece of legislation first established the U.S. federal minimum wage? A) Age Discrimination in Employment Act (ADEA) B) Social Security Act C) Civil Rights Act D) Occupational Safety and Health Act E) Fair Labor Standards Act of 1938

E) Fair Labor Standards Act of 1938

_______ are generous severance packages, negotiated by executives, which they receive if the company is taken over by another company. A) Silver linings B) Fringe benefits C) Maquiladoras D) Life insurance policies E) Golden parachutes

E) Golden parachutes

What is the benefit of a manager being evaluated by his or her subordinates? A) It can provide information for the subordinate's performance appraisals. B) It can let you know who respects you and who does not. C) It will give you an unbiased opinion of your management style. D) It will let the subordinates know that you also are being evaluated. E) It can be helpful for goal setting and personal growth.

E) It can be helpful for goal setting and personal growth.

How does an applicant tracking system aid an HR manager? A) It can capture the work flow processes. B) It can create data reports showing positive and negative results of each employee. C) It can summarize the fundamentals of each job in the organization. D) It can help plan for the future by predicting retirements and turnover. E) It can match key words on incoming résumés with key words in the job description.

E) It can match key words on incoming résumés with key words in the job description.

Which of the following is NOT part of the strategic human resource management process? A) Plan for human resources needs. B) Establish a grand strategy. C) Recruit and select people. D) Orient, train, and develop personnel. E) Negotiate employment contracts.

E) Negotiate employment contracts.

Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class? A) disparate treatment B) reverse discrimination C) unequal application D) harassment E) adverse impact

E) adverse impact

According to the law, which of the following is considered an employment test? A) only personality tests B) only interviews and personality tests C) small talk before and after the interview D) only application forms E) any procedure used in the employment selection decision process

E) any procedure used in the employment selection decision process

During a(n) ________, Marcia asked Joaquim to tell her about the actions he took to overcome some sort of adversity. A) realistic job preview B) performance interview C) situational interview D) unstructured interview E) behavioral description interview

E) behavioral description interview

Typically the ________ clause in a union contract is tied to the U.S. Bureau of Labor Statistics' consumer price index (CPI). A) union security B) right-to-work C) agency D) givebacks E) cost-of-living adjustment (COLA)

E) cost-of-living adjustment (COLA)

If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred? A) adverse impact B) reverse discrimination C) harassment D) wage gap E) disparate treatment

E) disparate treatment

Which of the following is NOT an example of an incentive? A) stock options B) commissions C) profit-sharing plans D) bonuses E) education reimbursements

E) education reimbursements

In considering the staffing an organization might need in the future, human resource managers should A) focus efforts on replacing those who retire or resign. B) assume that the organization will not change much. C) assume that there will be radical changes in the supply of labor and the nature of the organization's jobs, and therefore defer planning. D) hire 10% more people than were needed last year to cover possible growth. E) understand the organization's vision and strategy in order to hire personnel to support them.

E) understand the organization's vision and strategy in order to hire personnel to support them.

A(n) ________ is susceptible to legal attack because some questions may infringe on non-job-related matters such as privacy, diversity, or disability. A) realistic job preview B) situational interview C) performance interview D) behavioral-description interview E) unstructured interview

E) unstructured interview

Which of the following learning and development methods is most appropriate when people just need to learn facts such as work rules or legal matters? A) coaching B) role-plays C) discussion D) case studies E) videotapes, workbooks, and lectures

E) videotapes, workbooks, and lectures