MGMT CHP 7

T/F: Continuous learning requires employees to understand the entire work system.

True

T/F: Simulations is an example of hands-on learning.

True

transfer of training can also be enhanced by creating a support network among the trainees

peer support

analysis, design, development, implementation, and evaluation

ADDIE

_____ is an example of a presentation training method.

Audiovisual training

Which of the following is an example of effective onboarding?

Avoiding debasing new employees

Which of the following factors that influence motivation deals with the employee's tendency to be reliable, hardworking, self-disciplined, and persistent?

Conscientiousness

Is a learning system that requires employees to understand the entire work process and expects them to acquire new skills, apply them on the job, and share what they have learned with other employees.

Continuous learning

Which of the following is the last step in a return on investment (ROI) analysis?

Dividing benefits by costs

knowledge which is well documented, easily articulated, and easily transferred from person-to-person

Explicit knowledge

1. Self Efficacy 2. Benefits or consequences of training 3. Awareness of Training Needs 4. Work environment 5. Basic Skills 6. Goal orientation 7. Conscientiousness

Factors that influence motivation to learn:

T/F: E-learning is likely to replace the blended learning approach when face-to-face interaction is required.

False

T/F: Expatriates are employees who are citizens of the host country.

False

T/F: Inpatriation prepares expatriates for return to the parent company and country from the foreign assignment.

False

T/F: Simulations can be used to teach production and process skills; however, they cannot be used for management and interpersonal skills.

False

T/F: The first stage in the training design process involves ensuring that the employees are ready for training.

False

T/F: The first step in choosing a training method is to consider the extent to which the method facilitates learning and transfer of training.

False

training and development programs, courses and events that are developed and organized by the company

Formal Training

_____ is ideal for understanding how skills and behaviors can be transferred to the job and for dealing with interpersonal issues.

Hands-on method

learning that is leaner initiated, involves action and doing, is motivated by intent to develop, and does not occur in a formal setting

Informal Learning

Which of the following is true of knowledge management?

It contributes to informal learning.

Which of the following statements is true of continuous learning?

It is a system that expects employees to understand the entire work process.

Which of the following is true of an action plan for training?

It is a written document that ensures training transfers to the job.

Which of the following is true of informal learning?

It is motivated by a personal intent to develop.

Which of the following is true about the use of audiovisual training?

It offers too much content for the trainees to learn from.

Which of the following is true of apprenticeship?

It requires a certain number of hours of classroom instruction to qualify as a registered program.

The process of enhancing company performance by designing and implementing tools, processes, systems, structures and cultures to improve the creation, sharing and use of knowledge.

Knowledge management

refers to which trainees' managers (1) emphasize the importance of attending training programs and (2) stress the application of training content to the job.

Manager support

Which type of analysis is usually conducted first when performing a needs assessment in a training process?

Organizational analysis

_____ analysis involves identifying who needs training and determining employees' readiness for training.

Person

In which of the following phases do employees receive language training and an orientation to the new country's culture and customs?

Predeparture phase

1. Needs assessment 2. organizational analysis 3. support of managers and peers 4. company strategy 5. training resources.

Steps of Training Activities

refers to personal knowledge based on individual experiences that are difficult to codify

Tactic Knowledge

Which of the following is true of instructor-led classroom instructions?

This is one of the least time consuming ways to present information.

a planned effort by a company to facilitate learning of job-related competencies, knowledge, skills and behaviors by employees

Training

T/F: In the first step of the training process, person analysis and task analysis are often conducted at the same time.

True

T/F: Manager's support refers to the degree to which trainees' managers emphasize the importance of attending training programs.

True

T/F: Onboarding refers to the process of helping new hires adjust to social and performance aspects of their new jobs.

True

T/F: Opportunity to perform is influenced by both the work environment and trainee motivation.

True

is a document summarizing what the trainee and manager will do to ensure that training transfers to the job (goal identifying, strategies for reaching the goal, strategies for getting feedback, and expected outcome)

action plan

A work-study training method that uses both on-the-job training and classroom training is called _____.

apprenticeship

To enhance the employee conscientiousness factor that influences the motivation to learn, an organization should:

communicate the need for learning.

The last step in an effective onboarding process is _____.

connection

If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on:

encouraging employees to give feedback to each other.

Phil, a management trainer at Flint Inc., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program, Phil is taking the strategic initiative to _____.

enhance innovation and creativity

An individual who works in a country other than his or her country of origin is called a(n) _____.

expatriate

Providing expatriates with company newsletters and community newspapers helps them:

experience minimal difficulty trying to adapt to changes on returning to the home country.

Processes, checklists, flowcharts, formulas, and definitions are examples of _____.

explicit knowledge

Tacit knowledge is different from explicit knowledge in that:

explicit knowledge can be easily articulated.

The key to a successful foreign assignment is a combination of training and career management for the employee and _____.

his family

The first step in task analysis is to:

identify the jobs to be examined.

The last step in task analysis is to:

identify the working conditions required for the tasks.

If a training program focuses primarily on ensuring that employees have product or service knowledge, it is taking the strategic initiative to _____.

improve customer service

Which of the following skills is best improved by behavior-modeling training?

interpersonal

is the desire of the trainee to learn the content of the training program, directing that energy toward learning, and being able to exert effort to learn even when faced with difficulties

motivation for learning

A firm focuses on organizational and person analysis during the _____ stage in the training design process.

needs assessment

Pairing up expatriates and their family with an employee from the host country is likely to occur in the _____.

on-site phase

refers to the extent to which the trainee is provided with or actively seeks experience with newly learned knowledge, skills, or behaviors

opportunity to perform

to employee characteristics that provide employees with the desire, energy, and focus necessary to learn from training

readiness for training

Preparing expatriates to return to the parent company is _____.

repatriation

employee belief that they can successfully learn content of the training programs

self-efficacy

a group of two or more trainees who agree to meet and discuss their progress is using learned capabilities on the job

support network

A _____ is a statement of an employee's work activity in a specific job.

task

In the training process, _____ analysis involves identifying the conditions such as equipment, environment, and time constraints.

task

In the context of factors that influence motivation to learn, when an organization seeks to convince employees that they can successfully learn the content of the training program, it is primarily focusing on improving:

the self-efficacy of employees.

Concept maps showing relationship among ideas and visual images are tools that can be best used:

to commit training content to memory.

As a component of effective managing diversity programs, _____ includes diversity as part of the business strategy and corporate goals.

top management support

a systematic approach for developing training programs.

training design approach (ISD) (ADDIE)

Action plans are developed to facilitate _____.

transfer of training