Mgmt Chs 1-4

Which of the following is generally considered the best predictor of job satisfaction? a. the work itself b. task interdependence c. co-workers d. social interactions e. pay

a. the work itself

Felt emotions are our actual emotions True False

True

In regard to job engagement, having a good manager they enjoy working for and __ were found to be the top causations a. feeling appreciated by one's supervisor b. being paid what they feel they are worth c. getting timely promotions d. having flexible work schedules e. socializing with one's coworkers

a. feeling appreciated by one's supervisor

Which is the best manner in which to deal with racial and ethnic diversity in the workplace? a. hold an orientation in which team members can discuss their differences b. ignore the differences...we are all the same c. force people to work with people with whom they are uncomfortable d. create work groups which have members of some racial groups

a. hold an orientation in which team members can discuss their differences

Managers and their organizations are responding to the problem of unethical behavior in all of the following ways except __ a. by encouraging employees to behave with integrity b. by hiring people who can identify unethical employees and take action against them c. by promoting a strong ethical mission d. by providing strong leadership e. by offering classroom training sessions in ethics

b. by hiring people who can identify unethical employees and take action against them

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) __ a. realtor arranging sales between homeowners and potential buyers b. copy editor who seeks out spelling errors and grammatical mistakes in manuscripts c. interviewer who assesses candidates in an employment agency d. engineer heading a team designing a complex software/hardware interface e. meeting planner who must set up meetings for candidates around the world

b. copy editor who seeks out spelling errors and grammatical mistakes in manuscripts

Individuals with high levels of __ are most likely to have high levels of job satisfaction a. mentoring relationships b. core self-evaluations c. social interactions d. cognitive resonance e. career commitment

b. core self-evaluations

In the United States, people are more likely to view work as a(n) __ than as a moral obligation a. recreation b. exchange c. end d. avocation e. pastime

b. exchange

Which of the following statements is true regarding moods? a. moods are less cognitive in nature than emotions b. moods are more action oriented in nature, as compared to emotions c. moods are more intense feelings than emotions d. moods are generally not indicated by distinct facial expressions e. moods don't last longer than emotions

d. moods are generally not indicated by distinct facial expressions

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as __ a. perceived organizational support b. organizational commitment c. job satisfaction d. psychological empowerment e. employee engagement

d. psychological empowerment

The desire to reduce dissonance is determined by three moderating factors including the __ a. awareness that dissonance exists b. values of the elements creating the dissonance c. fact that values and attitudes will vary over the short term d. degree of positive affect the person has toward the behavior e. degree of influence the individual believes he or she has over the elements

e. degree of influence the individual believes he or she has over the elements

The number of direct reports under a manager has increased from __ to __ a. 5; 7 b. 1; 5 c. 4; 10 d. 2; 7 e. 3; 4

a. 5; 7

Which of the following is a generic term that covers a broad range of feelings that people experience? a. affect b. emotional labor c. moods d. emotions e. cognition

a. affect

Evidence suggests people who feel negative emotions, particularly __ or hostility, are more likely than others to engage in deviant behavior at work a. anger b. nervousness c. depression d. stress e. tension

a. anger

Contradictions individuals might perceive between their attitudes and their behavior is called __ a. cognitive dissonance b. psychological empowerment c. objective ambiguity d. organizational identification e. power distance

a. cognitive dissonance

The exit-voice-loyalty-neglect framework to understand job dissatisfaction uses two dimensions: __ and __ a. constructive/destructive; active/passive b. engaged; disengaged c. loyalty; disloyalty d. low; high e. demonstrative/destructive; transparent/opaque

a. constructive/destructive; active/passive

According to the U.S. Equal Employment Opportunity Commission (EEOC), a person who has any physical or mental impairment that substantially limits one or more major life activities is classified as __ a. disabled b. onboarded c. stereotyped d. discriminated e. excluded

a. disabled

__ can be defined as actions taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance a. discriminatory policies or practices b. sexual harassment c. inclusive practices d. exclusive practices e. intimidation

a. discriminatory policies or practices

__ is the ability to exert muscular force repeatedly or continuously over time a. dynamic strength b. explosive strength c. trunk strength d. body coordination e. static strength

a. dynamic strength

Productivity requires both efficiency and __ a. effectiveness b. flexibility c. collaboration d. rigidity e. citizenship

a. effectiveness

Popular measures of organizational __ include return on investment, output per hour of labor, and profit per dollar of sales a. efficiency b. citizenship c. solidarity d. effectiveness e. inventiveness

a. efficiency

Basing managerial decisions on the best available scientific support is called __ a. evidence-based management b. organizational behavior c. conceptual management d. organizational process e. intuition

a. evidence-based management

Deep level acting is less psychologically costly than surface level acting because in deep level acting, we are actually trying to experience the emotion, so we __ a. experience less emotional exhaustion b. transfer the emotion to the other party c. find ways to channel the emotion d. are not really acting e. translate the emotion to something we already know

a. experience less emotional exhaustion

On which day of the week does negative affect tend to be the highest? a. monday b. wednesday c. thursday d. sunday e. tuesday

a. monday

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which faculty member should furnish information about personality, learning, and motivation? a. psychology b. anthropology c. sociology d. political science e. industrial engineering

a. psychology

Stereotypes are most likely to be activated by __-level diversity a. surface b. lateral c. tertiary d. deep e. organic

a. surface

Which of the following statements is true regarding surface acting? a. Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules b. surface acting deals with felt emotions as opposed to deep acting which deals with displayed emotions c. research shows surface acting is less stressful to employees than deep acting d. a healthcare provider trying to genuinely feel more empathy for her patients is surface acting e. surface acting is trying to modify our true inner feelings based on display rules

a. surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules

Differences in ethnicity is an example of __ a. surface-level diversity b. deep-level diversity c. firm-level diversity d. lateral-level diversity e. organizational-level diversity

a. surface-level diversity

Several powerful characteristics change the nature of the attitudes-behavior relationship. Which of the following is not one of them? a. the person's indirect experience with the attitude b. its accessibility c. its correspondence to behavior d. the importance of the attitude e. the presence of social pressures

a. the person's indirect experience with the attitude

Which of the following is not an example of surface acting? a. andy is disappointed when a customer turns down his sales call, but smiles pleasantly on his way out b. david invites a co-worker that he doesn't like to lunch, in the hope of getting to know him better c. javier is angry at his boss who makes him work on a saturday, but keeps a poker face at work all day d. sonora smiles at her cubicle neighbor when she walks by, even though his behavior annoys her e. liz is worried about her sick dog, but makes her morning sales calls with a smile

b. david invites a co-worker that he doesn't like to lunch, in the hope of getting to know him better

The combination of __ and __ at doing one's core job tasks is a reflection of one's level of task performance a. effectiveness; esteem b. effectiveness; efficiency c. roles; motivation d. efficiency; motivation e. efficiency; esteem

b. effectiveness; efficiency

What are the three primary determinants of behavior in organizations? a. profit structure, organizational complexity, and job satisfaction b. individuals, groups, and structure c. groups, structure, and profit structure d. individuals, groups, and job satisfaction e. individuals, profit structure, and job satisfaction

b. individuals, groups, and structure

At the individual level, processes can include all except which of the following? a. decision making b. leadership c. perception d. motivation e. emotions and moods

b. leadership

Which of the following terms best describes feelings that tend to be less intense than emotions? a. affect b. moods c. cognition d. thoughts e. reactions

b. moods

__ is the study of the impact that individuals, groups, and structure have on behavior within organizations a. organizational strategy b. organizational behavior c. performance mangament d. leadership e. employee relations

b. organizational behavior

__ is a pure marker of low negative affect a. tenseness b. relaxation c. anxiety d. stress e. boredom

b. relaxation

The two major forms of workforce diversity are __ and __ a. physical-level diversity; intellectual-level diversity b. surface-level diversity; deep-level diversity c. surface-level diversity; lateral-level diversity d. organizational-level diversity; individual-level diversity e. lateral-level diversity; deep-level diversity

b. surface-level diversity; deep-level diversity

Which of the following is the best definition of attitude? a. attitudes are the yardstick by which one measures one's actions b. attitudes are a measure of how the worth of an object, person, or event is evaluated c. attitudes are evaluative statements of what one believes about something or someone d. attitudes are the emotional part of an evaluation of a person, object, or event e. attitudes indicate how one will react to a given even

c. attitudes are evaluative statements of what one believes about something or someone

Sheila works for a manufacturer of Styrofoam trays for school lunches. Last year her son came home from school and told her that the trays she makes go straight to the landfill where they sit for hundreds of years without ever biodegrading. Although this information bothers Sheila, she does not look for another job because she enjoys her very high salary. Which dissonance moderating factor is illustrated by this example? a. dissonance is increased because of the sense of control by the individual b. dissonance is reduced because of the sense of control by the individual c. high dissonance is tolerated because of a high reward d. dissonance is reduced because of the importance to the individual e. there is no dissonance moderating factor in the example

c. high dissonance is tolerated because of a high reward

Common causes of counterproductive work behaviors include __ a. being in the wrong organization b. lack of job satisfaction c. lack of promotional opportunities d. abusive supervision e. being in the wrong line of work

c. lack of promotional opportunities

At the group level, processes can include all except which of the following? a. communication b. power c. motivation d. politics e. conflict

c. motivation

Which of the following is not an example of a recognized disability that substantially limits one or more major life activities? a. alcoholism b. deafness c. stockholm syndrome d. schizophrenia e. down syndrome

c. stockholm syndrome

On average, managers spend most of their time doing which managerial activity? a. communication b. human resource management c. traditional management d. systems e. networking

c. traditional management

According to a recent large-scale survey, 58 percent of managers did not receive __ a. insurance b. office space c. training d. administrative support e. pay incentives

c. training

The act of discriminating can be positively utilized in all of the following manners except__ a. hiring appropriate candidates b. recognizing differences in skill sets c. making promotional decisions d. classifying members of a given race for marketing purposes e. determining the direction of a strategic plan

d. classifying members of a given race for marketing purposes

How can the gaps between what managers think employees feel and what employees really feel be reduced? a. providing incentives b. improving work place conditions c. training employees d. conducting regular surveys e. enforcing administrative policies

d. conducting regular surveys

Emotions are __ a. strongly affected by weather b. less likely to be caused by a specific event than moods c. independent of the personality of individuals d. critical to rational thinking e. less intense as compared to modos

d. critical to rational thinking

Which of the following statements is true regarding emotions? a. emotions are less intense feelings than moods b. emotions last longer than moods c. moods are more action oriented in nature than emotions d. emotions are caused by specific events e. emotions are generally not indicated by distinct facial expressions

d. emotions are caused by specific events

Which of the following is a type of discrimination that cannot be monitored or observed and may occur simply because the actor is not aware of the effects of their actions? a. randomization b. sexual harassment c. company policy d. exclusion e. inclusion

d. exclusion

When his son won the regional Spelling Bee, Mario immediately felt a surge of joy, which turned into a feeling of satisfaction that lasted for several weeks. What is one of the reasons that Mario's feeling of satisfaction might be categorized as a mood and not an emotion? a. it is brought about by a specific event b. it is a very strong feeling c. it is expressed on his face d. it has a lengthy duration e. it is a positive feeling

d. it has a lengthy duration

Under which of the following conditions is job dissatisfaction not likely to translate into turnover? a. high employee education b. high human capital c. ease of job mobility d. lack of job prospects e. alternative job prospects

d. lack of job prospects

Thinking, reasoning, and problem solving are examples of __ activities a. routine b. flexible c. physical d. mental e. dynamic

d. mental

When william was one of the many who were laid off when his company downsized, he immediately gathered his fellow fired co-workers to enable everyone to vent their feelings about their predicament. William and his co-workers were using __ as their emotion regulation technique a. emotional suppression b. emotional contagion c. emotional reappraisal d. social sharing e. cognitive dissonance

d. social sharing

The ultimate goal of organizational behavior is to __ a. create boilerplates b. balance diversity c. better understand management d. replace human resources e. improve an organization's effectiveness

e. improve an organization's effectiveness

People who score __ on emotional stability are more likely to react strongly to __ events a. average; positive b. low; positive c. high; negative d. average; negative e. low; negative

e. low; negative

Research finds that when nothing in particular is happening, called positivity offset, most individuals experience a(n) __ a. intensely positive mood b. mildly negative mood c. intensely negative mood d. neutral mood e. mildly positive mood

e. mildly positive mood

What effect do stressful events typically have on mood? a. long-term positive b. short-term positive c. positive d. short-term positive and long-term negative e. negative

e. negative

The opinion or belief component of a person's attitude is called __ a. complex attitude b. the behavior component c. the affective component d. complex understanding e. the cognitive component

e. the cognitive component