MGMT - Dickens - CH 18, MGMT 3202 Chapter 14 Quiz, test 3

What percentage of a manager's time is spent in direct communication?

80 percent

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise? a. A cross-functional team b. A special-purpose team c. A diagonal team d. A self-managed team e. A vertical team

A cross-functional team

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise? a. A vertical team b. A diagonal team c. A special-purpose team d. A cross-functional team e. A self-managed team

A cross-functional team

Which of the following is a component of a team? a. Teams tend to be small groups, usually with less than 10 people. b. Each member tends to set his/her own goals for the team. c. Four or more people are required to form a team. d. A performance goal is shared between team members. e. People in a team do not have to have regular interaction

A performance goal is shared between team members.

____ is a role in which the individual provides support for team members' emotional needs. a. A task specialist role b. A dual role c. A nonparticipator role d. A socioemotional role e. None of these

A socioemotional role

A manager might use ____ as a type of communication.

All of the above

Which of these is consistent with the role of the socioemotional role? a. Encourage b. Follow c. Compromise d. All of these e. Both encourage and follow

All of these

Channel richness refers to the

Amount of information that can be transmitted during a communication episode

____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.

Bulletins

Which of the following brings norms into the team from outside? a. Critical events b. Primacy c. Explicit statements d. Recency e. Carryover behaviors

Carryover behaviors

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Channel

____ refers to the amount of information that can be transmitted during a communication episode.

Channel richness

What kinds of skills are fundamental necessities in every part of a manager's job?

Communication

According to MANAGER'S SHOPTALK in Chapter 17, some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

Cover your mouth with your hand

The receiver ____ the symbols to interpret the meaning of the message.

Decodes

____ and ____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Decoding, encoding

What are the key elements of communication?

Encoding, massage, and feedback

Which of the following behaviors is NOT consistent with the socioemotional role? a. Encourage b. Energize c. Harmonize d. Compromise e. Follow

Energize

Communication is defined by the text as the process by which information is

Exchanged and understood by 2 or more people, usually with the intent to motivate or influence to others

Which of these is the richest medium for communication?

Face to face

Which communication channel would be most successful to inform managers of impending companywide layoff?

Face to face contact

____ is necessary for communication to be considered two-way.

Feedback

What is the ideal size of work teams? a. Twelve b. Twenty-three c. Fifteen d. Three e. Five

Five

Which of the following is a formal team composed of a manager and his or her subordinates? a. Functional team b. Self-managed team c. Social team d. Special-purpose team e. Horizontal team

Functional team

Which of the following is a formal team composed of a manager and his or her subordinates? a. Self-managed team b. Special-purpose team c. Horizontal team d. Functional team e. Social team

Functional team

Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior? a. Compromise b. Follow c. Reduce tension d. Harmonize e. Summarize

Harmonize

_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution. a. Team cohesiveness b. Team responsibility c. Attention to results d. Healthy conflict e. Team trust

Healthy conflict

Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role? a. Harmonize b. Seek information c. Initiation d. Reduce tension e. Compromise

Initiation

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation? a. Separate the people from the problem b. Focus on interests c. Generate many alternatives for mutual gain d. Insist that results be based on objective standards e. Keep the demands at the center

Keep the demands at the center

Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work. Fred's role fulfills which virtual team practice? a. Monitoring progress and rewards b. Using global teams to develop technology c. Administering rewards d. Shaping culture through technology e. Using technology to build relationships

Monitoring progress and rewards

Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work. Fred's role fulfills which virtual team practice? a. Using technology to build relationships b. Shaping culture through technology c. Monitoring progress and rewards d. Administering rewards e. Using global teams to develop technology

Monitoring progress and rewards

Which of the following statements is true? a. Satisfaction is lower in cohesive teams. b. Morale always suffers in cohesive teams. c. Productivity is lower in cohesive teams. d. Absenteeism rates are substantially higher with cohesive teams. e. Morale is higher in cohesive teams.

Morale is higher in cohesive teams.

Which of the following statements is true? a. Morale is higher in cohesive teams. b. Productivity is lower in cohesive teams. c. Satisfaction is lower in cohesive teams. d. Morale always suffers in cohesive teams. e. Absenteeism rates are substantially higher with cohesive teams.

Morale is higher in cohesive teams.

Which of the following is a standard of conduct that is shared by team members and guides their behavior? a. Leadership b. Cohesiveness c. Norm d. Attitude e. None of these

Norm

Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles. Dale's team is in which stage of team development? a. Performing b. Reforming c. Forming d. Storming e. Norming

Norming

Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles. Dale's team is in which stage of team development? a. Storming b. Norming c. Performing d. Reforming e. Forming

Norming

Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing? a. Lots of informal interaction b. Participation by all team members c. Task accomplishment d. Goal achievement e. Disbanding the team

Participation by all team members

_____ means that the first behaviors that occur in a team often set a precedent for later team expectations. a. Explicit statements b. Critical events c. Recency d. Carryover behaviors e. Primacy

Primacy

_____ means that the first behaviors that occur in a team often set a precedent for later team expectations. a. Critical events b. Primacy c. Carryover behaviors d. Explicit statements e. Recency

Primacy

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

Receiver

Which of the following behaviors is consistent with the socioemotional role? a. Energize b. Seek information c. Summarize d. Reduce tension e. Give opinions

Reduce tension

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest? a. She should let someone else worry about this since she is the leader. b. She should help the team clarify roles and responsibilities. c. She should waste little time; get the team focused on the task. d. She should propose to disband the team. e. She should allow time for team members to become acquainted with one another; allow for informal social interaction.

She should allow time for team members to become acquainted with one another; allow for informal social interaction.

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest? a. She should waste little time; get the team focused on the task. b. She should help the team clarify roles and responsibilities. c. She should allow time for team members to become acquainted with one another; allow for informal social interaction. d. She should let someone else worry about this since she is the leader. e. She should propose to disband the team.

She should allow time for team members to become acquainted with one another; allow for informal social interaction.

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity? a. Vertical b. Command c. Special-purpose d. Cross-functional e. Functional

Special-purpose

Which of the five stages of team development is marked by conflict and disagreement? a. Norming b. Performing c. Reforming d. Storming e. Forming

Storming

Which of the five stages of team development is marked by conflict and disagreement? a. Performing b. Norming c. Storming d. Forming e. Reforming

Storming

____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

Strategic conversation

____ are examples of channels which managers might choose to use when communicating with employees.

Telephone, electric mail and memo

The capacity of an information channel is influenced by all of these except

The ability to minimize costs

Which of the following is more common in large teams? a. Member satisfaction b. The development of subgroups c. Agreement d. Commitment e. All of these

The development of subgroups

InfoTech's new product team has a norm of backing up each of their computer's hard drives at the end of each working day. This norm developed because one day a computer virus infected the team's computer network and destroyed many important computer files. The cause of this norm was clearly: a. an explicit statement. b. carryover behaviors. c. primacy. d. a critical event. e. none of these.

a critical event.

The _____ conflict resolution style is best when maintaining harmony is important. a. competing style b. accommodating style c. collaborating style d. avoiding style e. comprising

accommodating style

A functional team is also referred to as a(n) _____. a. task force b. command team c. horizontal team d. inter-organizational team e. special purpose team

command team

Wyatt has recently been appointed by his boss to a group that has been meeting since the company he works for was founded. The purpose of this group is to make budgetary decisions on an ongoing basis. Wyatt's group can best be defined as a _____. a. committee b. self-directed team c. global team d. virtual team e. focus group

committee

All the following are conflict handling styles discussed in your text EXCEPT: a. accommodating style. b. compromising style. c. competing style. d. avoiding style. e. assertive style.

competing style.

All of these behaviors are consistent with the role of a task specialist, except: a. seek information. b. initiation. c. summarize. d. compromise. e. energize.

compromise.

Managing team _____ is the most important skill required for effective team management. a. norms b. cohesiveness c. conflict d. membership e. none of these

conflict

A task force is sometimes called a(n): a. vertical team. b. cross-functional team. c. command team. d. special-purpose team. e. executive team.

cross-functional team

Which of the following behaviors is NOT consistent with the socioemotional role? a. Encourage b. Energize c. Harmonize d. Compromise e. Follow

energize

Andrea is team leader of the focus group at her organization. In the past, the group was plagued by lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team. This is an example of a(n): a. critical event. b. explicit statement. c. experiential carryover. d. implied norm. e. accommodation.

explicit statement.

A common dysfunction of teams is the presence of conflict

false

A common dysfunction of teams is to be results oriented.

false

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict

false

Productive output pertains to the team's ability to meet the personal needs of its members.

false

Research shows that the personalities of the individual members play the most critical role in determining how well a team functions

false

The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness

false

The five stages of team development are forming, storming, reforming, performing, and adjourning

false

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming

false

Two common behaviors of the socioemotional role are energizing and encouraging

false

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work. a. "yes" man b. group think c. free rider d. work surfer e. social worker

free rider

Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called: a. free riding. b. reduced commitment. c. power realignment. d. the costs of coordination. e. self-directed team.

free riding

Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a _____ team. a. horizontal b. functional c. self-managed d. special-purpose e. social

functional

The collaborating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness. a. high; high b. high; low c. low; high d. low; low e. low; medium

high, high

Team _____ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work. a. interdependence b. control c. independence d. cohesiveness e. accountability

independence

Team _____ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work. a. cohesiveness b. control c. interdependence d. accountability e. independence

interdependence

The avoiding style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness. a. high; high b. high; low c. low; high d. low; low e. low; medium

low, low

Self-directed teams consist of 5 to 20 _____ workers. a. union b. non-union c. multi skilled d. low wage e. all of these

multi skilled

Kristen, in her role as team leader, has recently switched her style from one of clarifying team roles to one of emphasizing task accomplishment. Her change was driven by a desire to keep pace with her team, which has evolved from the _____ stage to the _____ stage of team development. a. forming, storming b. performing, adjourning c. norming, performing d. storming, performing e. storming, reforming

norming, performing

The forming stage of team development is characterized by: a. the establishment of order and cohesion. b. cooperation. c. problem solving. d. orientation. e. conflict.

orientation

The forming stage of team development is characterized by: a. problem solving. b. cooperation. c. conflict. d. the establishment of order and cohesion. e. orientation.

orientation.

During the _____ stage of team development, the major emphasis is on task accomplishment. a. forming b. storming c. norming d. achieving e. performing

performing

Self-directed teams are _____ teams. a. temporary b. permanent c. ad-hoc d. task force e. none of these

permanent

_____ refers to performance and the quality and quantity of task outputs as defined by team goals. a. Productive output b. Satisfaction c. Commitment d. Capacity to adapt e. Norms

productive output

All of the following are common dysfunctions of teams EXCEPT: a. fear of conflict. b. results orientation. c. lack of commitment. d. avoidance of accountability. e. lack of trust.

results orientation.

All of the following are common dysfunctions of teams, except: a. lack of trust. b. avoidance of accountability. c. fear of conflict. d. lack of commitment. e. results orientation.

results orientation.

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and: a. cohesiveness. b. satisfaction. c. commitment. d. leadership. e. norms.

satisfaction

Effective virtual team leaders use technology to build relationships through all of the following ways, except: a. bring attention to and appreciate divers skills and opinions. b. scrutinize electronic communication patterns. c. use technology to enhance communication and trust. d. ensure timely responses online. e. manage online socialization.

scrutinize electronic communication patterns.

5. One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity.

true

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation

true

A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective

true

As a general rule, large teams makes it harder to interact and influence others.

true

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity

true

Making explicit statements about the desired team behaviors is a powerful way leaders influence norms

true

Norms begin to develop in the first interactions among members of a new team

true

Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on work team performance.

true

Team cohesiveness does not necessarily lead to higher team productivity

true

Virtual and global teams are particularly prone to communication breakdowns

true

free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

true

Common types of formal teams are: a. vertical and diagonal. b. horizontal and diagonal. c. vertical and horizontal. d. lateral and diagonal. e. horizontal and lateral.

vertical and horizontal.