MGMT Exam 2 Ch.9-16

When there is a climate of mistrust, employees

are less likely to accept change.

"I'm going to buy a Ford to support the U.S. auto industry" is an example of which component of attitude?

behavioral

The question "What was the best idea you ever sold to a boss or coworker?" would be used in a(n)

behavioral-description interview.

A ________ is a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways.

change agent

Research reveals that emotional people tend to be more satisfied with their jobs, committed to their employer, and produce more work than conscientious individuals.

false

What is the last step of the perceptual process?

retrieval from memory

Applications, résumés, interviews, and employment tests are all ________ tools.

selection

Employers must consider an employment test's ________, meaning whether or not it measures what it purports to measure.

validity

________ is the intervention phase of the OD process.

Diagnosis

Baran wants to begin drug testing applicants before he hires them to work for his hotel. Which of the following is true and sound advice for Baran?

Baran should test every applicant in the pool or none at all.

Learning to listen and resisting defensiveness are steps toward becoming

Better at receiving feedback

Workers who face discrimination in their jobs in the United States can file a complaint with the

Equal Employment Opportunity Commission.

Yasuf works as a certified nursing assistant (CNA) for his county's human development center. Because the center needs multiple CNAs working at all times, Yasuf frequently earns overtime pay by working more than 40 hours in a week. Overtime protections were established by the

Fair Labor Standards Act

A person's emotional stability refers to how intellectual, imaginative, curious, and broad-minded he or she is.

False

Adaptive change is the introduction of a practice that is new to the organization.

False

Amaia has been the plant manager of the Bakersfield facility for six years. Recently, the director of operations asked Amaia to be the plant manager of the Santa Ana facility. Amaia has received a promotion.

False

Arbitration is the process in which a neutral third party listens to both sides in a dispute, makes suggestions, and encourages them to agree on a solution.

False

Claire's Catering is providing food for a major social event next Saturday. Because Claire's does not have enough employees to fully staff the event, the manager should implement talent management to recruit enough workers for the event.

False

For Amanda's annual performance appraisal, her supervisor solicited feedback from three of Amanda's coworkers, the manager of the customer-service department, several of Amanda's clients, and even a few employees in other departments with whom she worked recently. Amanda's performance appraisal is an example of a forced ranking system.

False

Improvement innovations refer to the invention of breakthrough products or services that don't exist yet and that are aimed at creating brand-new markets and customers.

False

In two-tier wage contracts, veteran employees are paid less or receive fewer benefits than new employees.

False

OD intervention strategies that are successful in one country are highly likely to be successfully applied in other countries.

False

Organizational development managers and consultants follow a moving-vehicle model.

False

The metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs is the steel curtain.

False

Thought is the process of interpreting and understanding one's environment.

False

Undocumented immigrants make up about 20 percent of the U.S. workforce.

False

When a company improves the packaging of its product, it is introducing a radically innovative change.

False

When physically attractive people are also assumed to be smarter and nicer, which perception distortion has occurred?

Halo Effect

________ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Performance Management

Kylie has been practicing repeating phrases such as, "I know I don't wear the latest fashions, but I am comfortable. Surely others feel like I do." Her boss has also told her to consider meditation as it can help her practice these

Self-Affirmations

When much of her work was automated with a new computerized system, Louisa became unsure of her ability to do her job. Nisa, her boss, has been mentoring her to improve her

Self-efficiency

Abbas enjoys social settings, prefers to talk out problems, and has a direct conversational style. Abbas is an extrovert.

True

Disruptive innovation is a process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors.

True

Employees who speak up with practical ideas, share their love of their work with others, help out their coworkers, and take care of the company's building and equipment are exhibiting organizational citizenship behaviors.

True

In sexual harassment, the harasser may be a(n) outsider, coworker, supervisor, or someone of the same sex.

True

Low self-efficacy is associated with learned helplessness, the debilitating lack of faith in one's ability to control one's environment.

True

Over 80% of workers feel their companies could do better to integrate and transition employees into new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities.

True

Role ambiguity occurs when a job description and criteria for promotion are vague.

True

Samantha, a CEO, was reviewing her firm's budget. She was surprised to see that about 30% of the compensation budget was allocated to fringe benefits. Brandon, the vice president of HR, was correct in explaining that this proportion is typical for private industry.

True

Selim believes that his hard work will lead to a better job performance. Selim is independently motivated so he does not need to be closely supervised in order to complete his job. Selim demonstrates an internal locus of control.

True

The systems model of change consists of three parts: inputs, target elements of change, and outputs.

True

When asked how positive or negative they feel about their work, fewer than 20% of U.S. workers report being dissatisfied with their jobs.

True

Knowledge, courage, patience, and honesty are examples of

Values

Noah is quick to point out all the reasons why something won't work, yet he seldom poses ways to resolve these problems. This can go on for days at a time. As his manager, you are working with him to accept developmental feedback. Because Noah is a ________, this might be challenging.

complainer

The organizational development (OD) process has three steps: ________, accompanied by feedback.

diagnosis, intervention, and evaluation

Fiona felt like there were not enough potential customers for her to earn a good living as a commission-based sales agent. Therefore, Fiona left that job and found work as an insurance claims agent, a more structured job. Fiona could be described as having

external lose of control

A product innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

false

Although they may be subtle, when considering forces for change, job dissatisfaction, absenteeism, and low productivity represent

human resource concerns

Before setting the objectives of L&D, managers should

identify learning goals that will reduce skill gaps.

Profit-sharing plans, commissions, bonuses, and stock options are examples of

incentives

To be effective, a leader must understand the ________ aspects of the organization such as values, attitudes, and personalities.

informal

As CEO of a successful tech start-up, Ricardo likely understands that ________ hinges on taking risks and can result in failure.

innovation

When a grocery store chain adopts a new practice of its competitors by staying open 24 hours a day, requiring employees to work flexible schedules, it is implementing a(n) ________ change.

innovative

Much to the chagrin of established firms, one clear supertrend is that products and services must get to market faster because

more competitors are offering targeted products.

If you completed an online training to improve your empathy, you would be targeting which dimension of emotional intelligence?

self-awareness

The essence of ________ is that organizational culture, structure, and HR practices must align to achieve the company's strategies.

strategic human resource management

Resistance to organizational change is considered to be the interaction of three causes: employee characteristics, change agent characteristics, and

the change agent-employee relationship.

Choose the definition of the term that completes this sentence: Managers should understand ________ because they affect how people perceive and act within the organization.

the stable of psychological traits and behavioral attributes that give a person his or her identity

To explain how to initiate, manage, and stabilize planned change, Kurt Lewin developed a model with three stages. Choose the correct three.

unfreeze, change, and refreeze

In the ________ stage of Kurt Lewin's change model, managers try to instill in employees the motivation to change, encouraging them to let go of behaviors that are resistant to innovation.

unfreezing

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. This means the hiring manager used ________ interviews.

unstructured