MGMT EXAM 2

What type of departments within an organization performs tasks that reflect the organization's primary goal and mission? a) Delegation departments b) Line departments c) Span of management departments d) Staff departments

b) Line departments

Prevention and preparation T/F

True

Recruiting activities can be divided into (1) internal recruiting including "promote-from-within" policies and (2) external recruiting including the use of headhunters. T/F

True

Research shows that realistic job previews lower employee satisfaction and increase turnover. T/F

True

Service firms includes banks, hotels, and law firms. T/F

True

Stereotypes assume that all members of a group have the same characteristics. T/F

True

Strategic thinking and planning and effect a firms performance T/F

True

Task environment that most relevant to strategic behavior and include the behavior of competitors T/F

True

The confusion and frustration caused by the dual chain of command is a major problem of the matrix structure. T/F

True

The dog in the BCG matrix is bad T/F

True

The framework in which the organization defines how tasks are divided, resources are deployed and departments are coordinated is call organization structure. T/F

True

Trend management looks at trends T/F

True

an idea incubator is an in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics. T/F

True

goals are more effected when they are SMARTER. T/F

True

limitations of setting goals and making plans get in the way of creativity T/F

True

organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success. T/F

True

two possible tactics for overcoming resistance to change are coercion and negotiation. T/F

True

want to develop contingency plan. need to look at factors like new equipment the economy and worker compensation. T/F

True

The acceptance of mistakes, the freedom to discuss ideas, and the assignment of non specialists to problems are characteristics of creative organizations or departments. T/F

True, they are loosely structured

if you are working with the union to ensure smooth transition, you are using negotiation. T/F

True, unions typically use negotiation

Myra's company recently decided that in order to cut costs, they needed to change their compensation structure. Currently, full-time staff persons are paid a salary biweekly and are given a bonus every year. The company president wants to continue paying biweekly salaries but also wants to figure out a different structure for paying bonuses. What can the president implement to better manage his company? a) Pay-for-performance b) Compensation equity c) Profit sharing d) Rightsizing

a) Pay-for-performance

Which step is not part of the process of electronic brainstorming? a) Participants identify themselves b) Participants add idea c) Can be international. d) Takes place over a computer network

a) Participants identify themselves

______ schedule materials to arrive at a company just as they are needed on the production line. a) mass customization systems b) LIFO systems c) FIFO systems d) just-in-time inventory systems e) last in, last out systems

d) just in time inventory systems

Another term for the strategic goals of an organization is: a) ad hoc goals. b) fluctuating goals. c) temporary goals. d) official goals.

d) official goals.

Goals that are precise and measurable and carried out by departments, work groups, and individuals are called: a) tactical goals. b) strategic goals. c) stretch goals. d) operational goals.

d) operational goals.

Jacob, a customer service representative for AB retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service rep. for YZ retailers, has only four levels of management between her and the company's CEO. Compared to YZ, Jacobs company has what type of organizational structure? a) narrow b) wide c) flat d) tall e) identical

d) tall

The first stage in achieving behavioral and attitudinal change is: a) detecting. b) changing. c) analyzing. d) unfreezing. e) refreezing.

d) unfreezing.

Team-building activities are only useful when teams are new and are in the formative stages of development. T/F

False

people change starts with training everyone in the organization. T/F

False

the principle of unity of command suggests that managers within an organization should reach agreement on the goals and objectives of the organization. T/F

False

lack of trust is perhaps the biggest obstacle to organizational change. T/F

False, 1. self interest 2. trust

Collaboration refers to the management task of adjusting and synchronizing the diverse activities among different individuals and departments. T/F

False, Coordination

horizontal linkage model is best applied to a slow environment. T/F

False, Environment that requires speed

Homogeneous top management teams tend to be broadminded in their perspectives. T/F

False, Hetero

BCG matric evaluats strategic business units with respect to business growth rate and geo-location. T/F

False, Market share

Certainty in the environment is usually associated with decentralization. T/F

False, centralization

Exec acquires information from external opportunities and strengths from a report, budget financial ratios, etc. T/F

False, internal

Goals should be easy... T/F

False, think stretch goals

The trend in recent years has been toward narrower spans of control as a way to facilitate delegation. T/F

False, we are trying to flatten it

Louise works in the manufacturing department at ice sculptures. the work in Louise's department is low in task specialization. as a result, Loise: a) usually performs a single task b) does a variety of tasks and activities c) is often bored d) is rarely challenged

B) does a variety of tasks and activities

Front-line managers have final responsibility for strategic planning T/F

False

One of the questions that human resource planning should consider includes: "what is the profit margin and inventory turnover ratio?" T/F

False

Organizational change and innovation are only prompted by external forces such as customer demands and market competition. T/F

False

Organizing defines what to do while strategy defines how to do it. T/F

False

Finding the right people to apply new info technology for e-business is a current strategic issue of particular concern for HR managers. T/F

True

A diverse workforce is better able to anticipate and respond to changing consumer needs. T/F

Tangible results

Hiring and keeping high-quality employees with the right set of skills is one of the most urgent concerns for today's organizations. T/F

True

In some cases, large, established companies buy small startup accompanies in order to obtain their products, services, and talent; this is one approach to innovation. T/F

True

Elements of the new social contract include a focus on the worker's future employability, as well as on the worker's sense of personal responsibility. T/F

True

Exec whose company had no strategic planning where unsatisfied with developed strategy T/F

True

Alli needs to make a quick decision under conditions of high uncertainty. She identified the decision requirements and analyzed the causes of the situation. Which action does she need to take next? a) Develop a custom solution that will satisfice for handling the problem b) Implement the most environmentally responsible alternative c) Evaluate her course of action, and ask for realistic feedback d) Select a desirable alternative to engage her company's employees

a) Develop a custom solution that will satisfice for handling the problem

__________ refers to the design and application of formal systems in an organization to assure the effective and efficient use of human talent to accomplish organizational goals. a) Human resource management b) KESC value c) People assets d) Human synergism e) Human competence

a) Human resource management

Sergio spent a lot of time designing extensive details to complete a tactical plan to guide his department. Which action should he take to avoid the most common cause of a plan creating a false sense of security? a) Identify areas of uncertainty about the future b) Keep in touch with her anxiety about success c) Ask other managers to review her plan d) Ask for critical employee and customer input

a) Identify areas of uncertainty about the future

When Google created its China-based search engine, Google.cn, it did not foresee eventually abandoning it because of censorship issues with the Chinese government. Which kind of bias could have been in effect when Google made its initial decision? a) Perpetuating the status quo b) Overconfidence c) Seeing what you want to see d) Being influenced by emotions

a) Perpetuating the status quo

Which theorist created "management by objectives" in U.S. businesses? a) Peter Drucker b) B.F. Skinner c) Frederick Taylor d) Elton Mayo

a) Peter Drucker

What term is used to indicate that a decision maker chose the first solution alternative that satisfied minimal decision criteria? a) Satisficing b) Certainty c) Risk d) Bounded rationality

a) Satisficing

A solar-energy manufacturing company is expecting new innovations to change its equipment and processes over the next two to three years. Which action illustrates that the manager knows how to keep employees on track toward accomplishing their final goal? a) Setting biannual dates for investigating change options b) Talking about competitors' responses to new regulations c) Discussing how the current equipment and processes work d) Putting up poster reminders about the final goal

a) Setting biannual dates for investigating change options

Examine the following examples and select the option that best illustrates people change within an organization. a) Several universities send admissions officers to professional development activities and conferences throughout the year so they can learn new strategies for recruitment and strengthen their networking skills. b) In order for Ford Motors to become one of the premier automobile companies in the world, managers had to open the lines of communication and facilitate a workplace that valued the opinions and ideas of its employees. c) In 1988, leaders at Pepsi restructured the company in order to establish four geographic locations, and Craig Weatherup was appointed the president and Chief Operating Officer of the company. d) Over the course of the last several decades, the World Bank has had to shift its focus to addressing development problems in poor countries and new global issues such as environmental sustainability and climate change.

a) Several universities send admissions officers to professional development activities and conferences throughout the year so they can learn new strategies for recruitment and strengthen their networking skills.

The original start-up company, founded in a garage, grew at a amazing rate, with employees added in groups as the organization expanded to fulfill its potential. Now the Advisory Board wants to improve cost, quality, service, and speed. Which effect on the structure should the Advisory Board expect from reengineering the structure of the company? a) Shift away from a strong vertical structure to emphasis on horizontal coordination. b) Shift away from a strong horizontal structure to emphasis on vertical coordination c) Change from an approach of centralization to a stress on decentralization d) Change from an approach of decentralization to a stress on centralization

a) Shift away from a strong vertical structure to emphasis on horizontal coordination.

Akram, the CEO of a brand new marketing firm introduces stretch goals into every company that he starts or joins. He believes that the only way for any team to overcome challenges common to start up companies is through radical innovation. As a result, Akram sets very high standards and goals to motivate the team to super-achieve. What can simultaneously be considered the best feature and, from some employees' viewpoint, be the worst characteristic of stretch goals? a) Stretch goals are way beyond the current levels of organizational capability. b) Stretch goals are not set in stone; they can always be changed by the CEO. c) Stretch goals are more likely met with gradual, incremental improvements. d) Stretch goals are not always set with matching rewards for achievement.

a) Stretch goals are way beyond the current levels of organizational capability.

The __________ approach means incorporating structures and processes that are appropriate for both the creative impulse and the systematic implementation of innovations. a) ambidextrous b) implemental c) disruptive d) reverse e) trickle-up

a) ambidextrous

Temporary workers, contract employees, or leased employees are all examples of __________ workers. None of these options is correct a) contingent b) telecommuting c) matching model d) new social contract

a) contingent

innovative creations corporation is designed along functional lines. new product development is very slow and the process is plagued by many problems. one of the problems is that the people in marketing never communicate with the people in production. this is an example of poor: a) coordination b) planning c) motivating d) leading e) controlling

a) coordination

Several cable companies, including Time Warner, are under tremendous pressure to identify new strategies that will help them stay relevant and competitive in the market. Cable companies not only have to compete with each other, but also the Internet, because customers are able to watch their favorite shows online through companies like Netflix and Hulu. The process by which online streaming expands to the point where it annihilates the cable industry is an example of: a) disruptive innovation. b) organizational change. c) reverse innovation. d) ambidextrous approach

a) disruptive innovation.

Beyonce is a new interviewer who just finished an interview with Renee. her professional style and her flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and educational background were not that exceptional. To which of the following rating errors did Colby succumb? a) halo effect b) central tendency c) homogeneity d) leniency e) general tendency

a) halo effect

All of the following are assumptions of the classical model of decision making except: a) pluralistic, conflicting goals are known. b) full information about alternative outcomes is available. c) clear-cut problems and goals are available. d) certainty condition exists.

a) pluralistic, conflicting goals are known.

What type of planning occurs when the organization is faced with a situation in which its continued existence may be in question? a)Crisis planning b)Tactical planning c)Operational planning d)Strategic planning

a)Crisis planning

The founders of a medical device company need to take a different direction, after they did not receive FDA approval for their equipment. What would not be part of an after-action review of their original decision? a) Review which parts did not work well b) Assign responsibility for the failure c) Create an action plan for future use d) Review which parts did work well

b) Assign responsibility for the failure

Which approach to change implementation should be used when a crisis exists? a) Education b) Coercion c) Participation d) Top management support e) None of these

b) Coercion

A small Internet start-up in California has contracted with a web designer in the U.K., a manufacturing company in China, a customer-service provider in India, and a legal team in New York. What is the largest benefit of this organizational structure? a) Leading the effort toward globalization of companies b) Concentrating on what the core employees do best c) Outsourcing functions to internal company experts d) Planning to meet the needs of diverse customers

b) Concentrating on what the core employees do best

The U.S. Internal Revenue Service is organized to focus on these four groups of taxpayers: individuals, small businesses, corporations, and non-profit and government agencies. What type of organizational structure does this represent? a) Cross-functional team b) Customer-based division c) Matrix structure d) Geographic-based division

b) Customer-based division

In his performance evaluation, Deandre heard his supervisor criticize him for settling for satisficing solutions, rather than maximizing solutions. Which action can Deandre take in making future decisions in order to change his supervisor's opinion? a) Organize the decision effort to compile all the problem details b) Get some solid criteria for what constitutes a maximizing solution c) Lead more teams to get more practice about making decisions d) Plan to set aside more time to reflect on each alternatives' benefits

b) Get some solid criteria for what constitutes a maximizing solution

Suppose that after forecasting the needs of the company, the president and human resource managers at Stagecoach decide to restructure the organization and to develop two high-level positions: one to oversee marketing and the other to oversee the expansion of the company in other European countries. They are looking for individuals who understand the organization's mission and values. Which of the following would be most advantageous for Stagecoach? a) Talent acquisition b) Internal recruiting c) Matching model d) External search

b) Internal recruiting

The president of Digital Girls Inc, a startup committed to teaching young girls from urban areas how to code and develop computer-based programs and applications, wants to restructure the organization and refocus its mission to ensure that the most needy segment of their target population is accessing their free services. The president meets with all 75 of its managers, board members, and staff, and for several days, they work with an organizational development professional to identify best practices and new models to deliver their services. The model demonstrated here is an example of which of the following? a) Refreezing b) Large-group intervention c) Changing d) Survey-feedback activities

b) Large-group intervention

Sally-Jo, a long-standing director of marketing, believes that her company should acquire another company, a current competitor. Which outcome indicates that Sally-Jo has successfully built a coalition that supports that decision? a) Many employees ask Sally-Jo "what's in it for them." b) Managers commit to supporting the acquisition. c) A committee is appointed to study acquisition options. d) Executives hear Sally-Jo talk about the acquisition's benefits.

b) Managers commit to supporting the acquisition.

What type of management decision was involved when Toyota Motor Co. announced a recall of millions of units of its cars because of a faulty accelerator pedal problem? a) Certainty b) Nonprogrammed c) Uncertainty d) Programmed

b) Nonprogrammed

Drugstore chains can be found located quite close to each other, serving a neighborhood of blocks, not miles. Which distinct feature of service technology does this distribution of facilities illustrate? a) Following the trend toward decentralized authority b) Placing employees close to their customers c) Organizing inventory by regional preferences d) Planning for monopolizing the industry

b) Placing employees close to their customers

A start-up company founded a technical university to implement digital innovation into teaching. Which feature of the company's mission statement demonstrates the company's commitment to reinventing higher education? a) Location of teaching and administrative facilities b) Statement of values that guide the company c) Attitude toward employees and students d) Description of desired markets and customers

b) Statement of values that guide the company

After a large hotel chain discovered that their computer systems had been hacked and customer credit card information had been accessed, they immediately notified customers via email and offered access to free credit monitoring for one year. The hotel's quick action in response to a serious situation was likely due to which of the following reasons? a) Hotel management had participated in scenario building which allowed them to predict future events and how to respond to them. b) The hotel chain had a contingency plan in place with specific steps in place to respond to the situation. c) The hotel's tactical plans included instructions on how to handle a computer security breach and hotel employees responded as necessary. d) The hotel chain's crisis plan indicated that the hotel should notify its customers.

b) The hotel chain had a contingency plan in place with specific steps in place to respond to the situation.

One of the major concerns of employees who work in HRM is to develop human capital. What is one of the best ways a manager can develop human capital? a) Provide all employees with health insurance and other benefits. b) Train unskilled workers so they can efficiently perform their tasks. c) Reduce wastes associated with poor employee decisions. d) Ensure that all staff undergo performance evaluations.

b) Train unskilled workers so they can efficiently perform their tasks.

Stephanie works in one of seven research and development departments at Tara's Terrace, Inc. this would suggest that Tara's Terrace has a: a) functional structure b) divisional structure c) wide span of control d) high degree of centralization e) matrix structure

b) divisional structure

One of the reasons staff resist organizational change is because with change sometimes comes a new set of goals and assessments. A reason why a television producer might resist organizational change within the company she works for, specifically as it relates to different assessments and goals, is because: a) she lacks information about the company's future. b) her director wants to pilot a new show that she thinks will fail. c) she does not trust the new CEO of the company. d) her superiors refuse to pay her the salary she thinks she deserves

b) her director wants to pilot a new show that she thinks will fail.

Nordstrom department stores are known for offering superior customer service. Nordstrom believes their customer service creates loyal customers and sets them apart from their competition. Nordstrom's superior customer service: a) defines their target customer. b) is its core competence. c) builds synergy. d) a strategic goal.

b) is its core competence.

Swift Move Facilities manufacturers two different bicycle models. the company produces a high volume of products using standardized production runs. the company does very little product customization. Swift Move uses what type of technology structure? a) service production b) mass production c) large-batch production d) small-batch production e) continuous process production

b) mass production c) large-batch production

The matrix structure violates which of the following principles of management? a) unity of direction b) unity of command c) work specialization d) division of labor e) span of management

b) unity of command

A __________ is a process that uses multiple raters, including self-rating, to assess employee performance and guide development. a) performance appraisal interview b) job evaluation c) 360-degree feedback d) multiple-rater appraisal e) homogeneity appraisal

c) 360-degree feedback

A partnership of three former teachers started an online resource to help high school teachers teach science, technology, engineering, and mathematics (STEM) courses. However, their early success has been overshadowed by new education requirements from both federal and state education departments. Also, many competitors have emerged. The partners agree that they do not have solid non-political information that would help them predict the future of STEM support. Which approach is reasonable for them to take in making decisions? a) Assume clear links among decision elements b) Picture eventual static circumstances and solid information c) Be prepared for conflicts over goals and decision alternatives d) Expect to find a "right" answer by consensus

c) Be prepared for conflicts over goals and decision alternatives

Which major decision style is characterized by having deep concern for others as individuals? a) Analytical b) Conceptual c) Behavioral d) Directive

c) Behavioral

Cabinets and Bins is a new storage furniture company that is in the process of recruiting staff. The CEO of the company wants to market his company as an environment that is highly creative and encourages staff to think critically. How can the CEO attract and recruit the right kind of workers? a) By developing a strong social media plan b) By developing a strong acqui-hiring process c) By developing a strong employer brand d) By developing a strong job preview

c) By developing a strong employer brand

Sadia recently submitted a resume and cover letter to a small marketing firm and is invited for an interview. At her interview; however, the company representative is short with her and does not give her ample time to respond to his questions. Sadia suspects that she is being discriminated against because she is Muslim and is wearing a hijab. Which of the following laws will protect Sadia in the event she decides to press charges against the firm? a) Vocational Rehabilitation Act b) Equal Employment Opportunity Act c) Civil Rights Act, Title VII d) Affirmative Action

c) Civil Rights Act, Title VII

As department manager, Aoki worked out a plan with her team and help set goals for each of her employees. Each employee ended up with at least fifteen goals. This process violated which criteria for effective goal setting? a) Challenging but realistic b) Defined time frame c) Covers key result areas d) Specific and measurable

c) Covers key result areas

What type of team is composed of workers from different functional departments of the organization who meet together in an attempt to solve an important organizational problem? a) Multidimensional teams b) Staff teams c) Cross-functional teams d) Line teams

c) Cross-functional teams

Rolex sells a product that is defined by its quality, craftsmanship, and luxury status. This is an example of which of Porter's competitive strategies? a) Cost leadership b) Brand advantage c) Differentiation d) Price separation

c) Differentiation

Which is the last step used in managerial decision making? a) Development of alternatives b) Diagnosis of causes c) Evaluation d) Selection of alternative

c) Evaluation

The new CEO is a strong believer in relational coordination. He achieved that in his own career as he moved from department to department, up the ladder, but always keeping his networking active. Which major contribution could he make to ensure that his new company moves from emphasizing departmental goals to shared goals? a) Lead the top executives in an off-site retreat to discuss their mutual concerns b) Begin a generous program of rewarding individual effort and accomplishment c) Give employees freedom from strict work rules, for increased flexibility d) Transfer employees from their original departments to new positions

c) Give employees freedom from strict work rules, for increased flexibility

Rosa was promoted into a management position from her specialist role. Her previous job let her experience firsthand the pros and cons of specialization. Which action could Rosa take as a manager to overcome the biggest disadvantage of specialization for those reporting to her? a) Lead a movement to recognize the contributions of specialists. b) Promote other well-performing specialists to managerial positions. c) Implement teams to provide greater challenges for employees. d) Change the environment of the specialists to be more comfortable.

c) Implement teams to provide greater challenges for employees.

Marcia is the top leader of the matrix structure for an international company manufacturing environmental compliance equipment. Which action could she take to resolve conflicts between people in charge of product line goals and country goals? a) Let the conflicts proceed untouched, as it stimulates motivation on both sides b) Appoint a liaison in the human resources department to handle conflicts c) Meet with matrix bosses and two-boss employees to work out differences d) Have an "open door" policy for listening to two-boss employees' complaints

c) Meet with matrix bosses and two-boss employees to work out differences

Jon was hired as a new manager and worked closely with Christine, a supervisor who had worked for the company for over a decade. For the first few weeks, Jon shadowed Christine and learned company policies and procedures through hands-on experiences. At the end of his first three months, Jon received a performance appraisal interview from Christine. He recalls feeling defeated after his evaluation because Christine gave him poor scores in most of the areas. He believes that Christine ranked him poorly because he was young and was just learning how to adjust to his new position. Identify the training method employed here, as well as Christine's performance evaluation error. a) Corporate university, halo effect b) Corporate university, stereotyping c) On-the-job training, stereotyping d) On-the-job training, halo effect

c) On-the-job training, stereotyping

Which of the following is not one of the benefits of organizational planning? a) Guiding resource allocation b) Setting performance standards c) Preventing the use of intuition and creativity d) Providing a source of motivation and commitment

c) Preventing the use of intuition and creativity

Two sisters work at the headquarters of the Zappos.com online shoe store. Susan works in over-the-phone customer support. Judy is a member of the warehouse stock supply group. Which functional approaches to structure do these departments reflect? a) Susan is part of an unspecialized department; Judy is part of a specialized department. b) Susan is part of a specialized department; Judy is part of an unspecialized department. c) Susan is part of a staff department; Judy is part of a line department. d) Susan is part of a line department; Judy is part of a staff department.

c) Susan is part of a staff department; Judy is part of a line department.

Public Health Media develops interactive health interventions for adolescent youth. Their most effective programs have been those that incorporate theories and frameworks from different fields. If the company wants to develop another successful product, what would be best course of action to take? a) They should outsource their newest projects. b) They need to ensure that current staff collaborates. c) They should use open innovation. d) They need to acquire support from a smaller company.

c) They should use open innovation.

which of the following is a characteristic of the large-group intervention model? a) results in incremental change b) learning for the small group c) addresses the entire system d) gradual time frame e) limited distribution

c) addresses the entire system

All of the following are characteristics of creative organizations except: a) loose structure. b) use of teams. c) centralization. d) high rate of failure. e) risk taking norms.

c) centralization.

____ is not a type of current problem that organizational development can help address. a) merger b) acquisition c) diversification d) organization decline e) conflict management

c) diversification

Rhombus guys is a small but well-known company that receives thousands of job applications every year though it only fills about 50 positions annually. Company managers have learned that Rhombus Guys' human resource practices are one of the driving factors that attract potential employees. Rhombus guys give an example of a(n): a) contingency employer b) employer of options c) employer of choice d) employer of necessity e) telecommuter- friendly employer

c) employer of choice

Powell company uses internal whenever possible. this practice: a) costs more than external recruiting b) decreases employee satisfaction c) generates increased employee commitment d) demotivates existing employees given limited socializing opportunities e) gives employees an upper hand in negotiations

c) generates increased employee commitment

Kesha would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. however, she learns that the manager network is made up exclusively of men. This demonstrates which of the following factors affecting women's careers? a) female advantage b) opt-out trend c) glass ceiling d) glass wall e) opaque ceiling

c) glass ceiling

Chris Pratt has average technical skills, but his real strengths lay in visualizing the benefits of other's ideas and in finding financial and political supports for these ideas. Chris is an excellent example of a(n): a) critic b) sponsor c) idea champion d) inventor e) bureaucrat

c) idea champion

After every quarterly board meeting. Cargill announces big changes. It usually does not follow through on these changes. Which of the following is causing this lack of enthusiasm? a) disagreements about belief b) self- interest c) lack of understanding and trust d) different goals and assessments e) competitors

c) lack of understanding and trust

which of the following typically is NOT considered a staff department? a) strategic planning b) accounting c) manufacturing d) human resources e) research and development

c) manufacturing

A visual drawing of the reporting relationships within an organization is called a(n): a) unity of command chart. b) division of labor chart. c) organization chart. d) work specialization chart.

c) organization chart.

Madonna is one of several middle managers sent to a training course on leadership skills. Through this effort the organization is attempting: a) organization change b) organization development c) people change d) culture change e) artifact change

c) people change

Sheree oversees the creation of books at a publishing company. That means she has to coordinate the efforts of designers, editors, typesetters, proofreaders, marketing people, and several other members of other departments. Sheree is a: a) co-collaborator. b) matrix boss. c) project manager. d) coordinator.

c) project manager.

Dayonara has recently been hired as part of a small, creative team for a new software company to develop user-friendly accounting tools for young entrepreneurs. If all goes well, this project will secure the company's future in the market. While the company's headquarters are located in Chicago, Dayonara's new team will have private facilities in Simi Valley, California and will not be subject to the same regulations as the Chicago office. Dayonara is most likely joining a(n): a) idea incubator. b) open innovation. c) skunkworks. d) horizontal linkage model.

c) skunkworks.

Kia's company has set a new operational goal for her work group: "Eliminate overtime." Which action by Kia demonstrates adherence to her work group's operational plan to achieve this goal? a)Creating a new process for authorizing vacation requests. b)Documenting policies and procedures about overtime use. c)Discovering daily and weekly resource scheduling roadblocks. d)Asking for quality circle input about budget variances.

c)Discovering daily and weekly resource scheduling roadblocks.

Hannah is leading the management group charged with coming up with solid plans for the most high-impact contingencies. What outcome demonstrates that the group successfully met the challenge? a)Employees memorize the alternative responses. b)Top executives read the documents produced. c)Employees feel ready to meet a worst case situation. d)No organizational emergencies arise in the near future.

c)Employees feel ready to meet a worst case situation.

When managers at a large pharmaceutical company look towards the future and think about what could be, they are likely using which innovative planning approach? a)Crisis planning b)Situational designing c)Scenario building d)Contingency planning

c)Scenario building

which of the following is NOT a dividend of workplace diversity? a) reduced costs associated with high turnover, absenteeism, and lawsuits b) increased understanding of the marketplace c) better use of employee talent d) increased costs associated with high turnover, absenteeism, and lawsuits e) enhanced quality of team problem solving

d) increased costs associated with high turnover, absenteeism, and lawsuits

Demetrius has just been hired by a financial investment company, that has long used the management by objectives (MBO) method of goal setting and performance evaluation. Which outcome of a management by means (MBM) approach would Demetrius not include as a selling point for company adoption of MBM? a) Financial analysts would still be motivated to score well on the metrics of success. b) Company executives would focus attention on doing business for customer good. c) Financial analysts would be less incentivized to sell products just to meet quotas. d) Company executives would reap increased financial rewards for management.

d) Company executives would reap increased financial rewards for management.

Emmanuel likes to be involved in giving input into the decisions that affect his team. Which two kinds of managerial decision styles, directing his work, would give him that opportunity to be heard? a) Directive and analytical styles b) Conceptual and directive styles c) Behavioral and analytical styles d) Conceptual and behavioral styles

d) Conceptual and behavioral styles

Which federal regulation requires continued health insurance coverage (paid by employee) following termination? a) Family and Medical Leave Act b) Occupational Safety and Health Act c) Health Maintenance Organization Act d) Consolidated Omnibus Budget Reconciliation Act e) None of these options is correct.

d) Consolidated Omnibus Budget Reconciliation Act

An internal medicine group practice wants to adopt a new trend, becoming a "concierge" operation. They will provide unlimited healthcare for monthly subscription fees. Which operational goal will be needed to successfully make this transition? a) Receptionists schedule patient appointments far in advance. b) Nurses set their own schedules for assisting physicians. c) Billers review the health-insurance coverage limitations. d) Doctors immediately respond to illness and injury events.

d) Doctors immediately respond to illness and injury events.

In order to ensure the company's success, the CEO of Hangout, a new social media interface that connects individuals and facilitates web-based "hangouts'' between individuals, has had to be highly creative in order to compete with dating sites. One of the managers has just come up with the idea of hosting real-time activities in various locations, such as speed dating, or bowling night to further enhance the company's mission. She is also able to rally enough support behind the idea and begins to work with her team to orchestrate the idea. Which of the innovation strategies for changing products and technologies is implemented here? a) Exploration b) Cooperation c) Integration d) Innovation roles

d) Innovation roles

Gabe works for an entertainment company that has a robust offering of services for artists, including marketing, business, fashion, and social media promotion. The company employs a horizontal-linkage model so artists can have a one-stop shop experience. Which of the following is probably a benefit of the horizontal linkage model? a) It decreases cooperation. b) It prioritizes some departments. c) It enhances competition. d) It encourages the pooling of resources

d) It encourages the pooling of resources

What type of bias is Anastasia, a regional manager exhibiting when she continues to support a past decision she has made even if the current circumstances no longer apply to the situation that occurred when that decision was originally made? a) Being influenced by initial impressions b) Seeing what she wants to see c) Being influenced by problem framing d) Justifying past decisions

d) Justifying past decisions

What concept is at the top of an organization's goal hierarchy? a) Vision for the future b) Targets for success c) Strategy for revenue d) Mission of the company

d) Mission of the company

What type of decision refers to a specific situation that occurs frequently within an organization and the organization has a set of specific decision rules to apply whenever it occurs? a) Nonprogrammed b) Unique c) Uncertainty d) Programmed

d) Programmed

DeAngelo did solid research before founding a food-tour company in a coastal community. He used information gained by his competitive analysis of another beachfront food-tour organization, in business for over 30 years. Which type of decisions is he basing his entrepreneurial activities upon? a) Nonprogrammed decisions b) Unique decisions c) Uncertainty decisions d) Programmed decisions

d) Programmed decisions

Which type of production technology produces good in batches of one or a few products designed to customer specification? a) Continuous process production b) Mass production c) Large-batch production d) Small-batch production

d) Small-batch production

Which type of goals is middle management primarily concerned with? a) Operational b) Leadership c) Strategic d) Tactical

d) Tactical

Stagecoach is the name of a company that operates bus and rail services in the United Kingdom. Which of the following is an external factor that could influence work forecasting for Stagecoach? a) All of these options are correct. b) The employee turnover rate c) The service provider's mission statement d) The availability of applicants who can drive for the company e) The number of retirements and resignations of current employees

d) The availability of applicants who can drive for the company

As a result of the restraining forces a cookware company, Plated Inc., is experiencing, the CEO decides to implement some changes at the managerial levels within each department. He decides that restructuring each of the departments will drive growth and company expansion. Initially, managers attempt to use education as a tool to overcome staff resistance; however this does not work. Managers then decide to use coercion, but the CEO does not approve. Which of the following strategies would be best implemented in this example? a) Force-field analysis b) Use a change agent c) Negotiation d) Top management support

d) Top management support

Which concept of good organization does the dual authority structure of a matrix violate? a) Geographic-based concept b) Divisional concept c) Virtual network concept d) Unity-of-command concept

d) Unity-of-command concept

The __________ shows the importance of combining the efforts of various departments to develop and contribute to new products and technologies. a) external coordination b) cross functional team c) bottom up approach d) horizontal linkage model

d) horizontal linkage model

Darius works for a technology company that has recently had to outsource some jobs because of a competitive market and less than ideal economy. Consequently, leaders at the company are considering laying off employees, but also want them to continue to stay connected to the company. Identify the strategy that best illustrates that company leaders are committed to the new social contract. a) Set up alumni networks b) Provide ongoing professional development c) Connect them with potential job opportunities d) None of these options is correct. e) All of these options are correct.

e) All of these options are correct.

Which of the following is an example of compensation? a) Salary b) Vacation days c) Health insurance d) Salary and vacation days only e) All of these options are correct.

e) All of these options are correct.

Shanice has real strengths in visualizing the benefits of new ventures. She also has a knack for supporting these ventures politically. Shanice is an excellent example of which of the following? a) A critic b) A sponsor c) An inventor d) A bureaucrat e) An idea champion

e) An idea champion

When trying to overcome resistance to change, which of the following approaches is best suited when change is technical? a) coercion b) top management support c) negotiation d) participation e) communication

e) communication, (coercion is always last choice)

Kanye, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as: a) compensation b) rightsizing c) wage and salary surveying d) incentive pay e) job evaluation

e) job evaluation

The red pepper has an onsite daycare facility and provides employees full-time daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. a) better use of employee talent b) increased understanding of the marketplace c) increased quality of team problem solving d) enhanced breadth of understanding in leadership positions e) reduced costs associated with high turnover, absenteeism, and lawsuits

e) reduced costs associated with high turnover, absenteeism, and lawsuits

which of the following is inappropriate to ask on an employment application? a)if the applicant is over 18 b) where the applicant went to school c) if the applicant has ever been convicted of a crime d) whether the applicant has any disabilities that might inhibit job performance e) what the applicant's ancestry/ethnicity is

e) what their ethnicity is

today's workers are younger than ever before. T/F

false

cost leadership is a type of competitive strategy with which organization seeks to distinguish its product T/F

false, differentiation

desired future state is a goal T/F

true