MGMT Final

Under the Americans with Disabilities Act of 1990, what is the damage limit for a firm that employs 14 to 100 employees?

$50,000

As per the Fair Labor Standards Act, the current minimum wage stands at ________.

$7.25

Individuals who feel they have been discriminated against must file a complaint with the Equal Employment Opportunity Commission (EEOC) or a similar state agency within _________ days of the incident.

180

The age discrimination in Employment Act of 1967 prohibits discrimination against employees over the age of

40

Janice would like to make a good impression when she goes on an interview next week. Janice should do all of the following EXCEPT: A. Make sure to wear flashy jewelry so she is noticed B. Be aware of nonverbal cues C. Be in a good mood D. Present information about job performance in a favorable light E. Come across as nice and polite

A

What is the difference between formal and informal groups?

A formal group is assigned by an organization or its managers to accomplish specific goals.

Path-goal theory

A leader's role is to facilitate employees' achievement of goals

Which of the following is true of how agents may differ from principals?

Agents are more averse to risk

Coalition level of political action

An informal group forms in the active pursuit of a single issue. Group disbands when the issue is resolved.

Which of the following is most likely to provide intrinsic motivation

An interesting work assignment

Jackson Electronics would like to change their organizational culture to more of a clan culture. Jackson should use all of the following methods EXCEPT: A) Develop training programs to teach the underlying assumption of clan culture B) Have leaders keep information about negative events from employees C) Change the office structure to allow space for employees to collaborate and communicate D) Develop group and team reward systems E) Celebrate employee accomplishments and life events

B

John is asking advice about how to effectively empower his employees. John should follow all of the advice below EXCEPT: A) Only share responsibilities with those who are competent to do what is necessary B) A manager needs to be careful when sharing power by empowering employees as it will decrease the manager's power C) Use job design and the job characteristics model as a way of empowering employees D) The extent to which employees have positive self-evaluations will enhance their sense of empowerment E) A common element of empowerment involves pushing decision-making authority down to lower levels

B

Rachel believes using soft influence tactics are more effective than using hard tactics. Which of the following tactics is Rachel most likely to use? A) Basing requests on her authority or rights B) Getting others to support her efforts to persuade someone C) Using intimidation and threats D) Building enthusiasm by appealing to her employees' emotions E) Making explicit promises

B

Which of the following is a tool that allows companies to track financial results while monitoring progress in building the capabilities and acquiring the intangible assets they would need for future growth?

Balanced scorecard

Which level of organizational culture is the hardest to change?

Basic underlying assumptions

________ goals are most relevant for knowledge work.

Behavioral

Which performance management technique initially involves the identification of a large number of critical incidents, followed by the classification of these incidents into performance dimensions, and finally ranking these incidents into levels of performance?

Behaviorally anchored rating scale

Which of the following is a procedure in which an organization compares its own practices against those of the competition?

Benchmarking

According to the Civil Rights Act of 1991, once the plaintiff has made a prima facie disparate impact case, the

Burden of proof shifts to the defendent

Tech Innovations is in the process of hiring a leader. The organization has poor leader-member relations, low task structure, and weak position power. What type of leader should be hired according to Fiedler's contingency model? A) relationship-motivated B) passive C) task-motivated D) directive E) supportive

C

Avoiding extreme judgements and rating people and objects as average or neutral is known as the _______ perceptual error.

Central tendency

Mike is involved in a group at work dealing with getting the company parking lot repaired and expanded. What level of political action is Mike likely a part of?

Coalition level

The styles of conflict handling are differentiated along 2 dimensions

Concern for other and concern for self

Programmed conflict

Conflict that raises different opinions regardless of the personal feelings of the managers.

"What are the different needs that activate motivation's direction, intensity, and persistence?" This statement reflects which theories of motivation?

Content

Morgan, who has been a salesperson for six months, receives a review that she feels is unfair. Her manager just completed Samuel's review yesterday. Samuel has been a top salesperson for four years. It's likely that her manager has committed a ________ perceptual error.

Contrast error

The Occupational Safety and Health Act assigned the responsibility for inspecting employers, applying the standards, and levying fines to the

Department of labor

Laura is head of ABC Systems. She needs to allocate a fixed amount of funds to various projects. There are two top projects that Laura believes hold the most promise. She decides to arrange a structured debate for the two top proposals. Importantly, the assumptions of each proposal are identified, and conflicting conterproposal is generated based on a different set of assumptions. Advocates of each position present and debate the merits of their proposal before Laura makes her decision. Which technique is Laura using to help her make a better decision?

Dialectic method

Compa-ratio

Directly assesses the degree to which actual pay is consistent with the pay policy.

Max needs to create a plan for his final art project. Inez, also in the class, passes by and sees Max sitting at an outdoor cafe, having coffee. He seems really relaxed. Inez asks him how come he isn't stressed thinking about the final project. What does this scenario indicate?

Doing "nothing" may be one of the most important creative things we can do

Orna is a restaurant manager. She is helping a server who has a difficult guest. Everything is wrong- the water, the menu, the food, the service. Orna knows that this customer is always unhappy and delights in picking on the sever. Orna bluntly tells the server that she needs to learn better conflict handling skills. But then, Orna goes over to the customer, who begins to argue with her. So she tell the customer to leave and not bother coming back. This best represents the ____________ conflict handling style.

Dominating

Gina promised her employees if they reached the goal of fewer than 5 customer complaints during December she would give them each a $500 gift card. What type of power is Gina using and what is her likely result? A) Coercive, commitment B) Positive legitimate, compliance C) Expert, resistance D) Referent, commitment E) Reward, compliance

E

Javier is a leader in his organization. Javier most likely engages in all of the following activities EXCEPT A) proposing a vision for the organization. B) getting employees excited and engaged in the process to meet sales goals. C) providing support for an employee dealing with the death of a family member. D) using effective managerial skills. E) planning the production schedule for the month.

E

Which of the following is not one of the basic dimensions of the big 5 personality dimensions?

Emotional intelligence

Which of the following is the least fixed of a person's individual differences?

Emotions

Encounter

Employees come to learn what the organization is really like. Organizations use onboarding programs

Change and acquisition

Employees master important tasks and roles and adjust to their group's values and norms

Which of the following is true how the agency theory views monitoring?

Employees understand fellow employees better than managers do

Kathryn is looking for ideas on how best to grow her small business. She and her 3 partners sit down to brainstorm suggestions. Which of the following rules will help ensure a positive brainstorming session?

Encourage wild ideas

Maria focuses on community volunteerism, while Anna focuses on getting a promotion at work. ________ are represented by Maria's and Anna's focuses.

Endpoints of one of the dimensions of values

Which of the following agencies is responsible for investigating and resolving discrimination complaints, gathering information, and issuing guidelines?

Equal Employee Opportunity Commission

Which of the following is responsible for enforcing the Age discrimination in Employment Act?

Equal Employment Opportunity Commission

According to the ________, a person (p) compares her own ratio of perceived outcomes to perceived inputs to the ratio of a comparison other (o).

Equity theory

What directive can be issued by the president?

Executive order

___________ theory holds that people are motivated to behave in ways that produce desired combinations of expected outcomes.

Expectancy

_________ is not a content theory of motivation.

Expectancy theory

__________ are the 3 elements of expectancy theory.

Expectancy, instrumentality and valence

Adhocracy (Create)

External focus and flexibility valued Creation of new products and services Culture adaptable, creative, and fast to respond to the marketplace

A person in the encourager role will

Foster group solidarity by accepting and praising various points of view

What amendment is called the equal protection clause?

Fourteenth amendment

Which of the following is a compensation program that would best support an organizational culture of cooperation and problem solving?

Gainsharing

Reciprocity

Good and bad deeds are repaid

Tekinkal Inc. decides to implement a new performance management system. It consits of 5 traits used to evaluate all the employees. The manager considers one employee at a time and, on a much of a particular trait the individual has. Which type of performance management system is Teknikal Inc. using?

Graphic rating scale

Rick is the vice president of the human resources team. He designs a new performance management process. He completes the first step and moves on to the next step of developing employee goals and actions to achieve the outcomes. Which of the following is likely to do next to create an effective performance management process?

He will provide support and ongoing performance discussions.

Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes

High influence over others

______ is reflected in this statement. "I feel I am a person of worth, as good as other people."

High self-esteem

Recent research shows that in the forming and storming stages of team development, teams perform better when members exhibit which of the following personality traits?

High tolerance for uncertainty

Allan works as a typesetter in a publishing company. If the organization uses merit pay programs, Allan's salary is based primarily on information collected from

His immediate supervisor

The forms of intuition are

Holistic hunches and automated experiences

Mark, the business head of a firm, wanted to give New Year's gifts to his employees. He discussed this with his employees and decided to give leather computer bags. Mark stated that he did not want to give cheap bags, while a few employees said that they did not want exorbitantly priced designer name bags. Identify the step of added-value negotiation used in this situation.

Identify options

Which of the following is true about how the Equal Employment Opportunity Commission (EEOC) responds to a claim of discrimination?

If the EEOC cannot come to an agreement with an offending employer, it can issue a "right to sue" letter to the alleged victim.

Which of the following components is a perceived link between behavior and pay?

Instrumentality

When issues are complex, better solutions are needed, commitment is needed, and time is available, the ________ conflict handling style is appropriate.

Integrating

Collaborative (Clan)

Internal focus, flexibility valued rather than stability and control Achieving effectiveness by encouraging collaboration, trust, and support

Hierarchy (Control)

Internal focus, formalized and structured work environment Stability and control valued over flexibility Efficiency, timeliness, and reliability

Which of the following is a drawback of using profit sharing?

It runs the risk of contributing to employee dissatisfaction

_________ represent(S) cognitive shortcuts or biases that are used to simplify the process of making decisions

Judgemental heuristics

We all use shortcuts or ________ when making decisions.

Judgmental heuristics

Which of the following is not a tip for increasing goal commitment and success?

Keep your goals to yourself

Leader-Member Exchange (LMX) Model

Leaders develop unique one-to-one relationships with each of the people they work with

A firm that has a manufacturing unit in China considers shifting production to Cambodia. Which of the following would be a possible reason for it not shift the production base?

Less skilled labor in Cambodia

Task structure

Level of defined structure/process of the work of the group

Johnathan speaks four languages fluently. He is likely to have a high level of __________ intelligence.

Linguistic

Network level of political action

Loose alliance of individuals seeking social support for their general self-interests

The leader at Joe's organization believes that all organizations overstate their expenses in order to pay less income tax. What trait is this leader exhibiting?

Machiavellism

Which of the following situations is most likely to produce conflict?

Maria cannot finish her report until Juan provides the financial spreadsheet. Juan is late and Maria is afraid she won't meet her deadline.

Jane works in an organization where quality and efficiency are highly valued. This organization's culture is likely:

Market

____________ stats that motication is a function of five basic needs that are met sequentially.

Maslow's need hierarchy theory

A neutral and trained third party can guide others to find innovative solutions to conflict. To ensure neutrality, most organizations hired ADR qualified outsiders. In this case, a(n) _____________ is one who does not render a decision. Rather, it is up to the parties to the conflict to reach a mutually acceptable decision.

Mediator

_________ is a give-and-take decision-making process involving two or more parties with different preferences. For example, labor-management negotiations over wages, hours, and working conditions.

Negotiation

Which of the following statements about norms is not true?

Norms are typically written down and discussed openly by groups

3 Levels of organizational culture

Obersvable artifacts Espoused vs. enacted values Basic underlying assumptions

Executive Order 11246, which prohibits discrimination based on race, color, religion, sex, and national origin, is enforced by the

Office of Federal Contract Compliance Programs

Authority

People defer to credible experts

Liking

People like those who like them

The ___________ stage is often characterized by a climate of open communication, strong cooperation, and lots of helping behavior. Cohesiveness and personal commitment to group goals help the group achieve more than could any one individual acting alone.

Performing

Consistency

Personal commitment = action

Carol and Dee have never gotten along. Carol feels that Dee acts superior, while Dee believes that Carol just tries to please everyone. This is ________ conflict, which is defined as interpersonal opposition based on individual dislike or disagreement.

Personality

Work-facillitation

Planning, scheduling, organizing

Position power

Power associated with a job or position

Personal power

Power independent of job or position

Janice creates advertising slogans for the advertising firm that employs her. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. A(n) _________ represents Janice's belliefs.

Psychological contract

In a complicated decision enviroment, a manager should use the __________ method of decision making.

Rational

In a simple enviroment, a manger should use the _______ model of decision making.

Rational

What legislation mandates affirmative action in the employment of individuals with disabilities?

Rehabilitation Act of 1973

Individuals have 3 primary responses to power

Resistance, compliance, commitment

________ are the general criteria used for distirbuting rewards

Results, behaviors and actions, and nonperformance

Sandra has a new assignment. She is confident that she can successfully complete the task. This is an example of

Self-efficacy

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a(n) ________ te

Self-managed

Achievement-oriented

Setting challenging goals, emphasizing excellence

Kelly is a successful attorney specializing in corporate law. While it has nothing to do with her field of employment, Kelly has always been interested in the history of religion. Using what little free time she has, she decided to take a course in comparative religion at the local university. She thinks that the course would be interesting and enjoyable. Kelly is not pursuing a degree in the subject, nor is she taking the class for a grade. What can you say a.bout Kelly's motivation for taking the class?

She is intrisically motivated.

Which of the following pay structures would a company adopt if it wanted a pay structure that rewards employees based on their knowledge and competency?

Skill-based pay approach

Carol takes over as CEO of Sandstorm Jeans, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35 percent of the positions. Even after this, the remaining employees resist her ideas. This represents the _________ stage; it is a time of testing.

Storming

Market (Compete)

Strong external focus and stability and control valued Competition Strong desire to deliver results and accomplish goals

Power

The ability to marshal human, informational, and other resources to get something done.

self-awareness

The aspect of emotional intelligence is the knowledge of one's strengths and weaknesses

Intelligence

The capacity for constructive thinking, reasoning and problem solving.

Personality

The combination of stable physical, behavioral, and mental characteristics that give individuals their unique identities.

Reliability

The degree to which a measure is free from random error

Validity

The extent to which performance on a measure is related to performance on the job

Leader-member relations

The extent to which the leader has support, trust, loyalty of the work group

Observable artifacts

The physical manifestation of an organization's culture

Which of the following is a part of the US goverment's executive branch?

The president

Organizational socialization

The process by which a person learns the values, norms, and required behaviors which permit them to participate as a member of an organization

Roundel Inc. is a company that sells automobile tires. The company is projecting an increase in sales in the next 12 months and is looking to fill the senior positions through internal recruiting to meet this demand. The company is evaluating the individual performances and seeking to develop some ranking of the individuals within a work group to identify the best performer. Which of the following approaches is the company using?ber

The quality approach

Organizational Culture

The set of shared, taken-for-granted, implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various enviroments

According to ________, the typical perspective held by managers is that employees dislike work, must be monitored, and can be motivated only with rewards and punishment ("carrots and sticks").

Theory X

At Cornet Company, employees and teams had higher performance, greater job satisfaction, and increased organizational commitment when their managers showed _________ behaviors.

Theory Y

High Performance Work Systems (HPWS)

There is a high degree of knowledge and information sharing between employees. High productivity and high employee satisfaction are 2 of the benefits of high performing work systems

Which of the following is true about outcome-oriented contracts?

They are typically a major componenet of executive compensation

Which of the following is true of key jobs?

They can be used in pay surveys

What amendment abolished slavery in the US?

Thirteenth amendment

360-degree appraisal

This technique consits of having multiple raters above, equal to, and below the manager providing input into a manager's evaluation.

Which of the following states that it is illegal for an employer to refuse to hire an individual or otherwise discriminate against this individual with respect to compensation, terms, conditions, or privileges of employment because of such individual's race, color, religion, sex, or national origin?

Title 7 of the Civil Rights Act of 1964

Tranformational leader

Transform followers and their motives - pursue organizational goals over self-intrest - appeal to followers' values, motives, personal identity

Which of the following is not a key workplace attitude that managers should track?

Turnover

Which of the following is part of the benefits offered to employees?

Unemployment compensation

Behavioral theories

Use 4 categories of unique behaviors exhibited by effective leaders: Task-oriented Relationship-oriented Passive Transformational

Phillip got an email from his supervisor with compliments and praises for his work over the past few months. This is an example of a _________ schedule of reinforcement.

Variable interval

Fiedler's Contingency Model

a leader's effectiveness is contingent on the extent to which a leader's style fits or matches characteristics of the situation at hand

leadership prototype

a mental representation of the traits and behaviors people believe leaders should demonstrate

Stock option

a plan that gives employees the opportunity to buy the company's shares at a previously fixed price

Leadership

a process whereby an individual influences a group of individuals to achieve a common goal

Which of the following is not a process theory of motivation?

acquired needs

Values represent beliefs that influence behaviors __________; attitudes relate to behavior ________.

across all situations; toward specific targets

The components of attitudes include

affective, cognitive, and bahavioral

Manuel wanted friendly and close interpersonal relationships with his colleagues. According to McClelland's need theory, this desire is known as a need for

affiliation

Mark is looking to buy his first home. His friends suggest that he check the style of the house and the number of rooms. His therefore, focusing extensively on the look of the house to evaluate its value, rather than its condition or location. This implies that Mark was engaging himself in the __________ bias.

anchoring

Impression management

any attempt to control or manipulate the images related to a person, organization, or idea

Self-enhancement and openness to change

are both elements of hedonism

Bases on the contigency approach, to define performance __________ goals can be used in most jobs.

behavioral

Larry and Roger wanted to buy office furniture for the new location of their advertising firm. They discussed their needs. Larry said that he needed plastic furniture and Roger stated that he needed wooden shelves. They also discussed how many chairs, tables, shelves, and other kinds of furniture would be required. Which of the following steps of added-value negotiation is described in this situation?

clarify interests

Which of the following situations is most likely to result in conflict?

competition for limited resources

The _________ conflict handling style is a give-and-take approach.

compromising

Influence tactics

conscious efforts to affect and change a specific behavior in others

Which of the following is not included in the monitoring step of performance management?

deciding how to measure performance

Jim is head of the marketing department and must decide how to allocate a fixed amount of funds. There are two top projects that Jim believes hold the most promise. Recently, the majority of funds have been allocated to Project A, but Jim wonders if it is time to provide Project B with a larger share of the money. Jim decides to assign a particular individual, Clara, to thoroughly criticize the proposal for Project B, looking for every possible flaw. Which technique is Jim using to help him make a better decision?

devil's advocacy

A hotel in florida has insituted a policy to hire individuals living in close proximity to the hotel premises to reduce instances of employees coming in late. As the hotel is predominatly populated with individuals of Hispanic origin, the Caucasian and African American communities became underrepresented in the hotel's workforce. This is an example of

disparate impact

Empowerment

efforts to enhance employee performance, well-being, and positive attitudes

External equity pay comparisons focus on what

employees in other organization are paid for doing the same general job

Relationship-oriented

enhance employees' skills and to create positive work relationships

Psychological empowerment

enhancing self-efficacy, intrinsic motivation

Task-oriented

ensure that resources (people, equipment, financial resources) are used in an efficient way

Peter offers his manager some suggestions for a new holiday display. His manager shrugs his shoulders and tells Peter that the display is all set. The Sarah approaches the manager with an idea for the display, and the manager tells her that it's a great idea. __________ theory is the model of motivation that explains how Peter is striving for fairness and justice.

equity

Waco Company monitors employees' perceptions of fairness by quarterly surveys and occasional focus groups. Management is following the _______ model.

equity

The Fair Labor Standards Act (FLSA)

established a minimum wage for jobs

Value-based

establishing a vision, positive feedbad

Don believes that if he works hard and attends every class, he will get an A in his OB course. This belief is called a(n)

expectancy

Espoused values

explicitly stated values and norms preferred by an organization

Lenore has a fight with her best friend, Samantha, and doesn't want to speak to her. She unfriends her on social media. By doing this, Lenore is using ___, thereby removing consequences from an undesirable behavior.

extinction

People who are outgoing, talkative, sociable, and assertive are likely to score hight on

extraversion

Marion will receive a promotion and a raise if she completes a difficult assignment. This is an example of

extrinsic motivation

Ethical leadership

focus on being a moral role model

implicit leadership theory

followers have beliefs about how leaders should behave- and what they should do for followers

Carol is recent high-school graduate with an excellent grade point average. After much thought, she decides to pursue a graduate degree in physics after she finishes her undergraduate degree and eventually become a professor. To attain this goal, she realizes that she must first study hard and do well in her undergraduate classes, then take the graduate entrance exam and apply to the best graduate program. Which motivational mechanism of the goal-setting processes does this scenario demonstrate?

fostering strategies and action plans

Teresa has a problem. She is working on three projects and the deadline for Project C was moved up. This particular client, Client C, is fairly easy-going and never puts any pressure on her unless it's absolutely necessary. Teresa decides to talk to Client A who always wants the project results a few days before the actual deadline. There might be some flexibility with that timeline. Teresa is using _______ in order to make this decision.

her expertise

E.L. Thorndike's Law of Effect

high performance followed by a reward will motivate employees to repeat the performance and make it recur more often in the future.

A valence

how an individual perceives the movement from performance to outcome.

anti-bullying strategies

identifying and modeling appropriate ways for people to interact with colleages

Pietro is assigned to a team in his enviromental science class. He is not comfortable with Sam, the team leader, but is not completely sure why. Which of the following behaviors would not build trust?

if Sam keeps information to himself

Social proof

importance of role models and peer pressure

Individual level of political action

individual pursuit of general self-interests

Johan does well at work because he is able to think constructively, reason, and problem solve. Johan is exhibiting

intelligence

Proactivity has been shown to be related to all of the following except

intelligence

Organizational Politics

intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed by or aligned with those of the organization

Mike hosts a talk radio program that discusses political issues. He often receives emails and tweets that are very critical of his positions. However, these messages don't bother him. It is likely that he is high on ________ intelligence.

intrapersonal

In XYZ hospital, members of the cleaning staff have begun to actively care for patients and their families. This is an example of

job crafting

Psychopathy

lack of concern for others; lack of remorse or guilt when actions harm others

Trait theory

leaders possess unique traits and personal characteristics which drive leadership effectiveness

5 bases of power

legitimate, reward, coercive, expert, referent

6 principles of persuasion

liking, reciprocity, social proof, consistency, authority, scarcity

Vivek an Warren are working on an assignment for their marketing class. Warren finishes his part of the assignment; Vivek doesn't. Vivek apologizes because he took an extra shift at work and didn't give the assignment the priority it needed. He promises Warren he will stay home tonight and finish his work. What personality characteristic does this show?

locus of control

Realistic Job Preview (RJP)

mitigate unrealistic expectations formed during this phase -higer performance -lower quit rates

Despite the information available, Becky consistently uses her cell phone to text when driving down the highway. This is an example of __________ decision making.

nonrational

Sales and quotas and piecework are best measured using _________ goals.

objective

Nate is a manager at a small appliance store. He is working with an unhappy customer who is yelling at him. Nate's policy on handling customer complaints is to give the customer what they want even at a cost to the company. This represents the _________ handling style.

obliging

anticipatory socialization

occurs before an individual joins an organization, and involves the information people learn about different careers, occupations, professions, and organizations

Disparate impact

occurs when a facially neutral employment practive disprportionately excludes a protected group from employment.

Mason is highly satisfied with his job. He receives consistently strong evaluations and volunteers to train new employees. Mason exhibits positive job performance and

organizational citizenship behaviors

basic underlying assumptions

organizational values that have become so taken for granted over time that they become assumptions that guide organizational behavior

"How much do I va;ue the rewards I receive?" This question addresses

our values

According to the agency theory, the principals are the

owners

The performance effectiveness of employees is provided to them during the _________ process.

performance feedback

In Maslow's needs hierarchy theory, _________ is the lowest level and _________ is the highest level.

physiological; self-actualization

group-oriented decision-making

posing problems to the group

After a series of train incidents, NS&Q offered employee bonuses based on safety for the first quarter of this year. This is an example of

positive reinforcement

Group roles and norms

powerful forms of social control that influence group and member behavior

Representation and networking

presenting the group in a positive light

The perceived fairness of the processes used to make allocation decisions is called ___________ justice.

procedural

A(n) _________ theory attempts to describe how various person and enviromental factors affect motivation.

process

Goal-clarifying

providing performance goals and guidance on how to complete tasks

Carmen's boss terminated her employment because she did not submit to his sexual advances. Carmen is a victim of

quid pro quo harassment

core influence tactics

rational persuasion, consultation, collaboration, and inspirational appeals

To minimize halo perceptual error, a manager should

record examples of positive and negative performance throughout the year

Laissez-faire leadership

represents a general failure to take responsibility for leading (passive)

interaction facilitation

resolving disputes, facilitating communication

Four-fifths rule

rule that states that an employment test has disparate impact if the hiring rate for a minority group is less than 80 percent of the hiring rate for the majority group.

Narcissism

self-centered; strong drive for personal power; feelings of superiority

Servant leadership

service to others over service to onself

Nikeyah has resisted advances from her male boss, who is interested in pursuing a sexual relationship with her. In addition, he has been withholding her promotions for more than a year for this reason alone. Nikeyah can sue her boss for

sexual harassment

Supportive

showing concern for well-being, needs

Which of the following is not an unethical tactic to use in negotiations?

showing emotions

When Jamie comes to work in the morning, the first thing he does is head to the employee lounge where he grabs a cup of coffee and talks to coworkers for several minutes. This implies that he probably has a

social orientation

Optimizing

solving problems by producing the best possible solution

Scarcity

special opportunities and privileged information are influence builders (rare)

In the context of goal setting, SMART stands for

specific, measurable, attainable, realistic, time-bound

Pay level

the average compensation-including wages, salaries, and bonuses-of jobs in an organization

Contingency theories

the effectiveness of a particular style of leader behavior depends on the situation

Performance management

the means through which managers ensure that employees' activities and outputs are congruent with the organization's goals.

Pay structure

the relative pay of different jobs and how much one is paid.

Performance management

the set of processes and managerial behaviors that involve defining monitoring, measuring, evaluating and providing consequences for performance expectations

Structual empowerment

transfer of power through job redesign

Communication trust is

trust of disclosure

Machiavellianism

use of manipulation to achieve goals; "the end justifies the means"

Enacted values

values and norms that are actually exhibited or converted into employee behavior

Tina is a restaurant manager at a high-end restaurant. She works very long hours, and sometimes double shifts. When she's home, she is constantly texting and answering texts from the restaurant. Her husband complains that he rarely gets to see her and that he is unable to keep up all the household tasks himself. Tina is experiencing

work-family conflict

Self-esteem

your general belief about your own self-worth.