MGMT FINAL

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the _ Industry.

SERVICE

Which type of needs identified in Maslow's hierarchy involve realizing one's potential for continued-growth and individual development?

SELF-ACTUALIZATION

A(n) _ is a top-level manager who approves of and supports a project. This person may fight for the budget needed to develop an idea, overcome arguments against a project, and use organizational politics to ensure the project's survival.

SPONSOR

For many executives, which type of incentive makes up the largest share of their salary mix?

STOCK OPTIONS

What is the practice of duplicating another firm's distinctive competence?

STRATEGIC INITIATION

Many companies make bead jewelry, but Chamilia is the only one with a licensing agreement with Disney to make beads that include Disney characters. The agreement is a(n) __ for Chamilia?

STRENGTH

The leader-member exchange (LMX) model of leadership

STRESSES THE IMPORTANCE OF VARIABLE RELATIONSHIPS BETWEEN SUPERVISORS AND EACH OF THEIR SUBORDINATES

What is a potential downfall when using a SWOT analysis?

SUBJECTIVE ASSESSMENT

Which type of leader behavior, identified by the path-goal theory, primarily involves being friendly and approachable, showing concern for subordinate welfare, and treating member as equals?

SUPPORTIVE

Education and communication are particularly useful methods for overcoming which source of resistance to change?

UNCERTAINTY

What are the three steps in the Lewin model of change?

UNFREEZING, IMPLEMENTING, AND REFREEZING

Which of the following is an effective way of overcoming resistance to change?

USING FACILITATION TECHNIQUES

A factory produces 100,000 units of its product with 10 hours of direct labor. Which of the following accurately represent the factory's labor productivity index?

10,000

What is a strategy?

A COMPREHENSIVE PLAN FOR ACCOMPLISHING AN ORGANIZATION'S GOALS

Which of the following statements is true in the context of decision making under a condition of uncertainty?

A DECISION MAKER GREATLY RELIES ON INTUITION, JUDGMENT, AND EXPERIENCE

Abercrombie & Fitch uses its ability to manage its supply chain more effectively than most of its competitors to create __ .

A DISTINCTIVE COMPETENCE

Madeline runs a lawn cutting service, and she wants to earn more money. She has decided to take on additional clients and work more hours. Madeline's motivation is due to __

A NEED OR DEFICIENCY

According to expectancy theory, in order for motivated behavior to occur, which condition must be met?

A PERSON MUST BELIEVE THAT IF EFFORT IS EXPENDED, HIGH PERFORMANCE WILL RESULT

Marco thrives on setting goals for himself, and he has a strong need for specific and immediate feedback. Which need does this fulfill for Marco?

ACHIEVEMENT

Jewel's company was just purchased by a much larger competitor who makes products in a similar line. The products made by Jewel's company will still be made, but branded with the new company's name. Which type of diversification does this process involve?

ACQUISITION

In automation, __ is the flow of information from the machine back to the sensor

AGRIMATION

Pallavi's organization makes decisions using evidence-based management. What can Pallavi do to support a culture where fact are encouraged?

ALLOW PEOPLE TO TELL THE TRUTH, EVEN IF IT IS UNPLEASANT

Which of the following is addressed when considering making a capacity decision?

AMOUNT OF PRODUCTS TO BE MANUFACTURED

The local party store developed a busy lunch business by offering slices of pizza and deli sandwiches to go. They also offered a wide selection of soft drinks in their coolers. Recently a fast food restaurant opened down the street, and offers salads and bottled water. To compete, the party store did the same, and expanded its other menu offerings. Which type of business strategy did this store use?

ANALYZER

Which can be a period of high economic performance for an organization?

APPLICATION GROWTH

In which stage of the innovation process does an organization introduce new products or services to the marketplace?

APPLICATION LAUNCH

Organinzational opportunities are

AREAS IN THE ENVIRONMENT THAT MAY GENERATE HIGHER PERFORMANCE

The emerging pressures for stronger corporate governance models are likely to mean that leaders will

BE HELD MORE ACCOUNTABLE FOR THE CONSEQUENCES OF THEIR ACTIONS

Which of the following is the process of learning how other firms do things in an exceptionally high-quality manner?

BENCHMARKING

Ugar's organization have some products that no longer sell well, but the company is not ready to abandon them as part of the product line. How can investing in research and development help improve operations related to these existing products that no longer do well?

BY IDENTIFYING NEW USES FOR THEM

Philip Morris markets Marlboro cigarettes, the number-one selling cigarette brand in the world. Outside the United States, Marlboro generates huge profits that Phillip Morris uses to support other less successful SBUs. According to the BCG matrix, Malboro is an example of a _ .

CASH COW

When Ozlem buys new laptops for her department, with preinstalled software used by her company, she's making a decision under a condition of _ .

CERTAINTY

Substantive modification to some part of an organzation is known as organization _ .

CHANGE

Zen Electricals Inc. has internal experts who help executives learn about how others see them and improve their performance in the future. The company is using the organization development technique called __

COACHING AND COUNSELING

The level of productivity achieved by an individual firm is called __ productivity.

COMPANY

GE competes in industries ranging from medical devices, to financial services, to turbine engines. GE's mixed strategy is an example of __ strategy

CORPORATE-LEVEL

Most grocery stores carry a wide variety of national brands in addition to their own private label brands. The private label brands are often made by the same national brands they are competing with. Which type of strategy is a firm using when it creates a lower-priced private label brand in addition to its other, higher-priced brands?

COST LEADERSHIP

The local dollar store sells a variety of product, all at $1 each. These items are no different than the products of other retail chains, but sizes are slightly smaller. In addition, the store is a little out of the way for most shoppers, but shoppers find the value is worth the trip. In which way does the local dollar store compete with nearby retailers?

COST LEADERSHIP

Yahoo! has a business strategy that creates revenue by selling ads. Yahoo! uses a(n) __ strategy.

DELIBERATE

After a firm decides to product-service mix, what is the logical next step?

DESIGN AN EFFICIENT OPERATIONS SYSTEM

Management has announced new procedures for new project launches. Stella and Dani reviewed the new procedures and compared them with current practices. While they see that the current practices could use some modifications, their assessment shows that the new procedures would be less effective and, in the long run, slow down development time and impact long-term growth. As a result, Stella and Dani are resisting change. What is the basis of their resistance?

DIFFERENT PERCEPTIONS

Which strategy would Pepsi use to promote its Aquafina brand on the basis of its purity?

DIFFERENTIATION

According to the expectancy theory, which of the following conditions must be met for motivated behavior to occur?

EFFORT-TO-PERFORMANCE EXPECTANCY MUST BE GREATER THAN ZERO

Based on the Michigan studies, Rensis Likert argued that the _ behavior generally tends to be more effective.

EMPLOYEE-CENTERED LEADER

According to Herzberg, what do managers try to achieve by providing hygiene factors at appropriate levels?

EMPLOYEES WHO ARE NOT DISSATISFIED

Which of the following refers to a large-scale information system for integrating and synchronizing the many activities in the extended enterprise?

ENTERPRISE RESOURCE PLANNING (ERP)

As part of an announced company reorganization, Wendy's department has moved from the third floor to the second floor. Wendy does not see her coworkers on the third floor as often, and she misses their camaraderie. As a result, she has a negative attitude towards the entire reorganization. Wendy is experiencing _, which is leading her resistance to change.

FEELING OF LOSS

Which of the following reinforcement schedules offers a worker the least incentive to do good work?

FIXED-INTERVAL

SegSystems gives its workers a small bonus every time they achieve 100 injury-free days in a row. The type of reinforcement used here is __.

FIXED-RATIO

Windmere allows its administrative employees to arrive any time between 7:00 a.m. and 9:00 a.m. and to leave any time between 4:00 p.m. and 6:00 p.m., as long as they work an eight-hour day. This arrangement is known as __.

FLEXTIME

The Porter-Lawler extension of expectancy theory suggests that __.

HIGH PERFORMANCE MAY LEAD TO HIGH SATISFACTION

Which of the following is a prerequisite for effective leadership?

HIGH STANDARDS OF ETHICAL CONDUCT

The primary concern of strategy implementation is

HOW THE STRATEGY IS OPERATIONALIZED AND EXECUTED

After oil prices hit record highs and the oil companies made record profits, some of the oil company's CEOs appeared on television to explain their business to consumers. This is an example of __.

IMPRESSION MANAGEMENT

Woojin wears a shirt and tie to work every day, even though it isn't required. He also asked to be placed on high-profile projects so that he can be linked to successful work. Which of the following is working using?

IMPRESSION MANAGEMENT

Jones International is a large organization with holdings in the United States, Europe, and Southeast Asia. The corporation's mix of strategic business units (SBUs) allows the company to exploit its strengths and capabilities in more than one line of business and to exploit synergies across business lines. One of the disadvantages of Jones International's strategy is that it _ .

INCREASES MANAGEMENT COMPLEXITY

Which type of innovation refers to a new product, service, or technology that modifies an existing one?

INCREMENTAL

The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) _ force for change.

INTERNAL

Which of the following is a task characteristic that may neutralize or substitute for leadership?

INTRINSIC SATISFACTION

When a firm identifies a weakness within its organization, what can it do to address that weakness?

IT CAN MODIFY ITS MISSION

An individual who is motivating and inspiring people to energize them to overcome barriers by satisfying basic human needs is fulfilling what role and activity?

LEADERSHIPP ROLE IN EXECUTING PLANS

A manager can assign tasks to a subordinate, and a subordinate who refuses to do them can be reprimanded or even fired. This is an example of _ power.

LEGITMATE

Which of the following is an organization development (OD) technique that helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization?

LIFE AND CAREER PLANNING

What is a form of business that combines and transforms resources into tangible outcomes that are then sold to others?

MANUFACTURING

Which of the following is(are) used to promote products or services and the overall public image of the organization?

MARKETING AND SALES

Decisions made by top managers involving strategy, such as mergers and acquisitions, are examples of _ decisions?

NONPROGRAMMED

In environmental SWOT analysis, the external organizational position is analyzed according to its __

OPPORTUNITIES AND THREATS

Vernique, a manager, consults with her subordinates and encourages their involvement in the decision making process. Based on the path-goal theory, what kind of leader behavior is Vernique exhibiting?

PARTICIPATIVE

A food distributor provides __ utility by transporting the food to be sold from the warehouses to the retail outlets

PLACE

Olesia is managing the diversification of divisions for her organization. She wants to monitor how to engage and manage subsidiaries to maximize corporate performance. What should Olesia use to track this information

PORTFOLIO MANAGEMENT TECHNIQUES

Why would one organization want to purchase an SBU that has been classified as a "dog"?

POSSIBLE SYNERGISTIC EFFECTS ON THE BUYING ORGANIZATION

Which of the following forces for change is present in the task environment organization?

PRICES AT WHICH SUPPLIERS SELL RAW MATERIALS

An example of a force for change in the task environment of an organization is _.

PRICING STRATEGIES OF COMPETITORS

Most traditional assembly lines use a __ layout

PRODUCT

During her performance appraisal, Ozlem's manager suggested she consider a transfer to another department. She told her manager she enjoys her current job and the people she works with. Ozlem's manager explained that if Ozlem were to transfer, she would likely considered for project management positions within a year, a great benefit to her career. What did Ozlem's manager use to help her see the benefits of this new position?

RATINAL PERSUASION

Which of the following inventory types provides the components needed to make the product?

RAW MATERIALS

The radical redesign of all aspects of an organization in order to achieve major gain in cost reduction, service delivery, or reduction in order-processing time is known as _

REENGINEERING

According to the Lewin model of organization change process, refreezing involves __ .

REINFORCING THE CHANGE SO THAT IT BECOMES A PART OF THE SYSTEM

Nour enjoys her job and meeting new people. She is also very good with new clients because she make them feel at ease. According to the ERG theory of motivation, what does Nour rate highly in?

RELATEDNESS

Which leadership style identified by Fiedler is analogous to the employee-centered and initiating-structure behaviors of the Michigan and Ohio State studies?

RELATIONSHIP ORIENTED

A(n) _ is any artificial device that is able to perform functions ordinarily thought to be appropriate for human beings.

ROBOT

Hewlett Packard contemplated selling its PC division, eliminating one of the markets it competes in. This is an example of change in

SCOPE

According to the motivation framework, after a worker notices an unfilled need, the next step is _ .

SEARCHING FOR WAYS TO SATISFY THE NEED

According to the Leadership Grid, which approach to leadership is thought to be the best idea because of the interdependence on a common stake in the organization?

TEAM MANAGEMENT

Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of a change in the area of __.

TECHNOLOGY AND OPERATIONS

What is the premise of Vroom's decision tree approach to leadership?

THE APPROACH SHOULD CHANGE DEPENDING ON THE SITUATION

In general, while identifying alternatives, the more important decision, _

THE MORE ALTERNATIVES SHOULD BE GENERATED

Which of the following is true about individual incentive plans?

THEY ARE USED TO REWARD INDIVIDUAL PERFORMANCE ON A REAL-TIME BASIS

Which of the following is a defining characteristic of strategic leaders?

THEY UNDERSTAND THE ORGANIZATION AND RECOGNIZE THE IMPORTANCE OF THE ENVIRONMENT

Which OD approach would be used to address significant conflict that exists within an organization

THIRD-PARTY PEACEMAKING

Why do unions resist employee involvement programs where workers are trained in a variety of jobs?

THREATS TO JOB SECURITY

There has been much discussion about requiring automotive manufactures to increase the fuel efficiency of cars, as well as to increase the size of their electric vehicle fleet. Anke runs an oil drilling equipment firm, and she is following these guidelines with interest. How can Anke use this information when she is not in the automotive industry?

TO ANTICIPATE EXTERNAL FORCES FOR CHANGE

According to the path-goal theory of leadership, what is the primary function of a leader?

TO CLARIFY BEHAVIORS THAT LEAD TO REWARD

Why is it critical for an organization to understand that eventually a product will go into the decline stage?

TO STAY IN BUSINESS

Why would managers want to implement organizational development practice within their organization

TO TAKE ADVANTAGE OF THE SKILLS AND ABILITIES OF EMPLOYEES

Which style of leadership goes beyond ordinary expectations by transmitting a sense of mission, stimulating learning experiences, and inspiring new ways of thinking?

TRANSFORMATIONAL

When are global efficiencies most easily obtained?

WHEN A SINGLE UNIT HAS WORLDWIDE RESPONSIBILITY

When are individual incentive pay plans most effective?

WHEN REWARDS OCCUR ON A REAL-TIME BASIS

According to the Porter-Lawler extension, when would a person most likely be satisfied with reward?

WHEN THEY ARE PERCEIVED AS EQUITABLE

Enabling overall production to be divided into stages of manageable size is the purpose of what type of inventory?

WORK-IN-PROCESS