MGMT Final

When the external labor market's composition is reflected by that of an organization, ______________________ has occurred.

Full structure integration

Nora is a chief legal counsel for Midco. Waste. She has _________ .

Functional authority

Which of the following is NOT characteristic of organic organizations?

High level of specialization

Groups that are used to develop a consensus of expert opinion without the members of the group ever meeting face to face are called ______ groups

...

Some employers have instituted a ______. This allows employees within limits to choose a benefits package that bests suits their need.

Cafeteria benefit plan

Which of the following is NOT an activity associated with the management function of leading?

Checking on the quality of finished products

Under US law, it is illegal for a US firm operating in a foreign country to pay bribes to get what it needs. Natives of some of those same companies consider the payment of bribes to be perfectly acceptable, which of the following influences may account for this difference:

Cultural differences

Which of the following statements BEST describes bounded rationality?

Decision makers are limited by having incomplete information as well as by their values, unconscious reflexes skills, and habits.

_______ is the act of choosing one alternative from many

Decision making

Peggy Patterson works in the accounting department. One of her main functions is to determine the costs associated with each component of new sales contracts. How would Mintzberg classify the role Patterson is fulfilling?

Decisional

Satellites, shipping ports, railroads, and airports are part of a nation's

Infrastructure

______ justice relates to the degree of fairness people see in how they are treated by others in their organization

Interpersonal

One of the common complaints of special education teachers is that they are not allowed to teach because of all the paperwork they are required to fill out and keep current. They once only had to teach, but now they don't feel they are doing anything well. In this case ________ did not produce satisfied workers.

Job enlargement

All of the following are physical resources except:

Labor used in production

Which interpersonal role involves serving as a link among people

Liaison

Four general factors contribute to the failure rate of small businesses. Which of the following is not one of those factors?

Low start up costs

1. Which of the following statements BEST reflects the proper approach to goal setting?

Managers should set goals for their own level in the organization

An organization design that is mechanistic

NONE

Which of the following labor regulations could have potentially prevented a 2006 mine accident in West Virginia killing 11 people

Occupational safety and health act (OSHA)

Darin, the human resource manager of a local firm is paying men and women the same if they are doing the same job. The legal constraint that he is abiding by is the

Equal pay act

What is the most common source of funds for entrepreneurs?

Personal financial resources

Which of the following correctly lists all of the basic management functions?

Planning and decision making, organizing, leading and controlling

Rosa Marie's boss tells her what to do, not how to do it. Which of the following statements is TRUE?

Rosa Marie apparently has a high degree of autonomy in her job

A jihadist called for a violent attack on David Letterman after the comedian made fun of Al Qaeda leaders. Letterman rarely does a single show without making fun of American leaders. This is an example of differences in the _______ dimension.

Sociocultural

Which of the following describes one of the reasons for the establishment of the European Union

eliminating trade barriers between member countries

A _____ strategy is a pattern of action that develops over time in an organization in the absence of missions and goals or despite missions and goals.

emergent

General Motors launched a contest for independently produced Super Bowl ads for Chevrolet. The contest is an example of a_____________ change.

planned

A single-use plan that has a more narrow scope than a program is called a(n)

project

3M is a highly innovative firm that is constantly seeking new markets and is oriented toward growth and taking risks. It uses a _____strategy.

prospector

Ingrid is excited about her new job. She thinks it will be exciting, fulfilling, and rewarding, and will allow her the standard of living she is looking for. She has made a ________ with her new employer

psychological contract

Jill enjoys a challenge. She never stagnates. If work is not providing enough growth, than she will train for a marathon. She is working on her _______ needs.

achievement

A company that sells names and addresses for direct mail and interest marketing had subcontracted out the research and development procedures for putting together mailing lists. It has a small sales force, but uses a telemarketing company to locate businesses that are prospects for its mailing lists which of the following terms best describes its organization design?

virtual organization

Hurricane Irene was forecast to hit the Mid-Atlantic/Northeast about a week before it arrived. The plan to evacuate the Outer Banks of North Carolina was a(n) ______________ plan.

action

Which of the following statements does NOT describe an advantage of product departmentalization?

administrative costs are lower

A person's ability to get along with others in an organization is known as

agreeablesness

Employees at a Recordings for the Blind and Dyslexic met a minor league baseball game to do an offsite meeting and enjoy a relaxed, friendly environment. Which bureaucratic characteristics does this violate?

an appropriate social distance between supervisor and subordinate

_______________ strategies in the Miles and Snow model represent a middle of the road approach to business strategy

analyzer

Goals are classified according to their ________________ when the terms quality, productivity, and innovation are applied to them

area

The Age Discrimination in Employment Act

outlaws discrimination against workers older than 40

The least environmental uncertainty is faced by organizations with a ________ environment

stable and simple

Fred is in the army. He saw a couple major motion pictures that took place in Iraq. There were so inaccurate, he refused to see another war movie. He now thinks all Hollywood producers are left-wing zealots. Fred is using

stereotyping

Google set a(n) _______________ goal to purchase Motorola Mobility

strategic

______________ plans are the organizational plans that are broadest in focus and have the longest time frame.

strategic

A ______ of choice waste management could be to expand operations in two more countries this year.

strategic goal

The ____ argument supports the idea that if managers work effectively with a diverse group the organization as a whole will respond more effectively to its changing environment.

systems flexibility

The idea that organization change may have substantial effects extending far beyond the area in which the change actually takes place relates to one of the integrative management theories presented earlier in the text. What was that theory?

systems theory

Plans that have an intermediate time horizon and are concerned with getting things done are called ______________ plans

tactical

According to the planning process described in the text, operational plans flow directly from

tactical plans

Laundry is never done. Unless done naked, doing laundry creates more work. Laundry lacks

task identity

When managers let people who will be affected by an important change know the reason for the change, the _____ state of the Lewin model of organization change has been reached.

unfreezing

According to the expectancy model, performance is a result of

valence

Which of the following statements about the cost argument for diversity is true?

A manager can reduce employee absenteeism and turnover by learning how to manage diversity and multiculturalism

An organization implementing a prospector strategy needs to

ALL THE ABOVE

Goals can:

ALL THE ABOVE

Machiavellianism is

ALL THE ABOVE

Someone's ethical standards are developed as a child in response to his or her ____

ALL THE ABOVE

The internal environment of a corporation consists of

ALL THE ABOVE

Which of the following is an example of an organization

ALL THE ABOVE

Which of the following is the most important action that top managers can take to promote ethical behavior?

Adhere to ethical standards themselves

Which of the following would have the least to worry about in terms of the threat of new entrants

Airline jet manufactures

Which of the following statements is NOT one of the arguments offered in favor of social responsibility?

Business executives are uniquely qualified to make decisions such as these

The Sarbanes-Oxley Act requires the ________ to vouch for truthfulness and fairness of the firms' financial disclosures.

CEO, CFO, COO

_______________ exists when the economic value together is greater than the value of the parts.

Synergy

When HTC offered the first cell phone with a button dedicated to Facebook, it was responding to changes in the _______ environmental dimension.

Technological

________ is (are) part of an organizations general environment.

Technology

Which of the following BEST describes the situational view of organizational design?

The appropriate organizational design depends on the circumstances

Which of the following statements about the role of education in management is true?

The primary advantage of a college education to management is that a person can become familiar with the current research and thinking on management

The most significant change in small business is

The rapid emergence of electronic commerce

Which of the following statements relative to the theory and practice of management is TRUE?

The value of theory is that it provides a systematic framework for management activities.

The decision by GE to do business, through subsidiaries, with Iran would have been made at what organized level?

Top management

Weber's guidelines for bureaucratic design include

a clear chain of command

Gary retired, he misses his friends from work. Retirement is not fulfilling which level of need in Maslow's hierarchy?

belongingness

In a scandal at Tyco, shareholders sued the _______ for negligence in failing to monitor properly.

board of directors

Gerald is about to cook dinner and discovers he is missing an ingredient. He can switch to a new recipe, substitute an ingredient, or create something completely new. He is currently in which step of the motivation process.

choosing a behavior that satisfies the need

Managers at LEO Corporation scrutinize problems until they have all of the information they feel they need to make a decision and discuss every alternative while focusing on facts and eliminating assumptions. Which decision making model does this most closely resemble?

classical

Which of the following decision- making models is a prescriptive model?

classical

A ______ is an informal group allied together for a common purpose.

coalition

Social media impacts the amount of mail sent through the U.S Postal service. This is an example of ________.

competitors

European wine producers from regions such as Chablis, Chianti, and Bordeaux set a goal of increasing sales. They ran into _________________. Their wine name was already registered in some countries

constraints

A pre-employment test that requires applicants to perform the same kinds of tasks as they will actually do on the job will have high

content validity

When an organization effectively manages diversity, absenteeism decreases, turnover is reduces and productivity increases. These results are suggested by the ____________ argument

cost

Which of the following strategies would generally follow a bureaucratic design?

defender

Chaparral steel is so efficient in its steel production and casting processes that it is the only u.s steel producer that regularly exports its products to Japan. This is an

distinctive competence

The general environment of organizations have all except which dimension

domestic

The first step for the entrepreneur in planning his or her business is to

engage in self analysis

When a locally owned construction firm fears new competition from a national chain such as Toll Brothers moving in, it is experiencing a change in its

external environment

Charlie believes "let go and let God." Charlie has a(n)

external locus of control

Which of the following is NOT a type of intervention or activity commonly used in organization development?

external recruitment

When evaluating decision alternatives the first question to be asked is whether an alternative is within the realm of probability and practicality for the organization this refers to which of the following alternative evaluation criteria?

feasibility

A wide span of management produces

flat organization

Target is a discount retailer with cleaner stores, more customer service, and more current fashions. Target uses a(n) ________________ strategy

focus

The process by which the manager identifies and then tries to eliminate as many of the negative factors that will make the job change made difficult as possible is called

force field analysis

The Pizza Place makes only pizza sells only pizza, drinks, and prepackaged snacks. This is an example of _______ organizational design.

functional (U-form)

The most significant disadvantage to franchising as a means of acquiring a business is

high start up costs

Vera Bradley makes fashion accessories. It releases 4 new patterns 4 times a year. The new patterns are an example of an ____ innovation

incremental

IBM has an internal program called Master Inventor that provides great recognition and reward to potential entrepreneurs from any level of the organization who propose a new product idea. The Master Inventor program supports

intrapreneurship

Theory X managers believe workers are

lazy

The National Organization of Women works to influence legislators to support NOW's positions. NOW is a

lobbyist

Which of the following statements about management is true

management exists in organized crime and in street gangs

In which of the following industries are small businesses typically poorer performers than large businesses

manufacturing

Using the Boston consulting group matrix, SBUS are classified on the basis of

market share and market growth rate

Which of the following approach's to organization design automatically creates lateral relationships?

matrix

When two or more firms combine to for a new firm, it is called a(n)

merger

3. The ______ of the National Park Service is "to promote & regulate the use of the national parks which purpose is to conserve the scenery and the national and historic objects and the wildlife therein and to provide for the enjoyment of the same in such a manner and by such means as will leave them unimpaired for the enjoyment of future generations".

mission statement

Total sale, budget expenditures, and the number of claims processed are all examples of

objective performance appraisal criteria

New York passed a law requiring no smoking in bars or restaurants. Owners who pressured bar tenders and waiters to sell to people who are smoking in order to keep profits high are taking an ____ stance toward social responsibility

obstructionist

Comcast launched TV One, a station geared to African Americans who are 24-54 years old. It does not offer much hip hop. The program selection is part of Comcast's ______________ plan

operational

When editors ensure authors meet a deadline, the editors are working in which functional area?

operations

Many organizations allow employees to work remotely using technology. The organization saves money on real- estate. This is an ____ function of management

organization

_______ is a set of values that helps its members understand what the organization considers important.

organization culture

Corinne observed her company laying off people without notice or explanation. Her _____ will likely decrease.

organizational commitment

AirTran Airlines (formerly ValueJet) has an airplane fleet that is older than those owned by other airlines. This is a potential _______________, because it can give the company an image of poor quality or unsafe planes

organizational weakness

When a local manager is given autonomy and responsibility in dealing with job design, he or she has freedom in global _____

organizing

Which activity in developing a business plan is the most important

researching the market

In which of the following industries are you most likely to find small business success?

retailing

Workers in a McDonald's are trained to cook, clean, fill drinks, take orders, and fill orders. During a shift they work each job for one hour. This is an example of job

rotation

Elton Mayo conducted experiments at Western Electrics Hawthorne plant from 1927-1932. He discovered that

social pressure was more important than financial incentive

The starting point for all job design activities is determining the level of desired

specialization

Business-level strategy focuses primarily on

the areas in which the firm may have an advantage and how much various organizational parts enhance each other

A gender-related problem that many organizations face today is called

the glass ceiling

An organization could have a high level of intergroup conflict if

the management uses a close-door policy

Many builders are using fiber-cement siding to build houses. This siding is best painted with a soy-based, environmentally friendly paint. Most paint in not biodegradable because it is made with petroleum solvents. A builder who decided to build a subdivision with 500 homes and paint each with the soy-based paint would be an example of which general area of social responsibility?

the natural environment

According to Herzbergs two-factor theory of motivation, which of the following is a motivator?

the opportunity to show what you can do

The ________ is the extent to which new competitors can easily enter a market or market segment.

threat of new entrants

Wegmans has a reputation for paying higher than the prevailing wages in its industry. This is an example of

wage level

Scientific management evolved at the dawn of the 20th century because

worker efficiency was low

Geert Hofstede identified all of the following fundamental differences that can be used to characterize people in different cultures EXCEPT

Global orientation

At 3M researchers are encouraged to generate a significant part of the company's income from the new product development. The managers are evaluated on the degree to which they meet this standard. What model of organizational effectiveness does this represent?

Goal Approach

The opposite of micromanaging is

delegation

The correct sequence in which a manager should accomplish the 4 basic management functions

depends on the prevailing circumstances

You are reading a document with the following information: "Workers will work in an office environment using a computer. Some lifting will be involved but will not exceed 5 pounds." You are reading part of a job

description

Organization ____ refers to the manner in which an organization's structural components are arranged to manage the total organization.

design

When a board of directors chooses an internal candidate for CEO it reduces resistance to change because employees already know more about the boss. This is a form of

education and communication

The degree of ______ is the extent to which the organizational environment is relatively simple or complex

homogeneity

Middle managers spend most of their time

implementing

__________ is the least risky type of international business in which firms usually become involved

importing/exporting

Stacey complains constantly. The world has never been fair to her. This is known as

negative affectivity

The extent to which the contributions made by and individual match the inducements offered by the organization is referred to as the

person-job fit

Which kind of reinforcement involves providing a desired outcome in the presence of desired behavior?

positive

Competitive rivalry would be exemplified by

price wars

Decisions that are routine and deal with situations in which the factors are familiar and have occurred in the past are called ______ decisions

programmed

May college students work as interns over the summers, Some are offered employment upon graduation. Internships can be a(n)

realistic job preview

Diversity

Can be conceptualized as a continuum

Which of the following describes an entrepreneur?

Chad Olsen, who hired a consulting firm to research his business idea and help him set up Help-Doc, which he now manages

Which of the following statements about the marketing argument for diversity is TRUE?

Organizations with diversity and multiculturalism are better able to understand that different market segments than are less diverse organizations

Robert Owen (1771-1856) a Brititsh industrialist recogonized the importance of the human aspect of production. Owen believed workers deserved all except which of the following?

Paid time off

According to the text, performance is basically determined by

ability, motivation and environment

A purchasing agent is an example of a(n)

boundary spanner

When the manager understands the available options but the probabilities associated with each option are uncertain, the manager is experiencing

decision making under risk

TransfairUSA promotes fair trade programs so farmers in developing countries can earn high enough wages to afford adequate nutrition and basic health care. TransFair is trying to change the ______ environment of international management

economic