MGMT Practice Final #1

How aware others are of a leader's power and position is a function of

visibility

Hindrance stressors have a _________ effect on job performance.

weak negative

When do leaders typically use the accommodating conflict resolution style?

when the issue is really not that important to them but is very important to the other party

Distributive bargaining is a _________ negotiation over a _________ of resources.

win-lose; fixed pie

Kwame, Rosalinda, and Sven work at Security First Trust and National Reserve, a medium-sized bank with 240 branches in eight states. Kwame works as a teller. Rosalinda works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Kwame recently received instructions from his supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Kwame is also expected to follow the bank's number-one goal of customer satisfaction. Rosalinda is facing her own challenges. Two of the regional supervisors suddenly left the bank for other opportunities, resulting in a significant increase in work responsibility and time pressure for Rosalinda and the remaining two supervisors. Just two days before the two regional supervisors quit, the bank hired Sven as a supervisor trainee. With the bank suddenly short-handed, Sven was asked to take up all the responsibilities of a regional supervisor. He has been given very few instructions or guidelines about how things are supposed to be done. Instead, the bank expects him to learn on the job. In this scenario, Kwame is facing which type of stressor?

work hindrance

As a team leader for LS Industries, Amine needs to choose the best possible candidate to head up a sensitive project. The client had worked with another manufacturing firm whose inexperience resulted in several product defects that need to be corrected, and now it has brought the project to Amine's firm. The client wants someone who can get up to speed on the project quickly and make sound decisions on the job. With little room for error, Amine's best choice for project manager would be

Adam, who experienced a number of failures early in his career but went back to school and set out to learn his trade from the bottom up, taking on new and different projects along the way.

Simon started working at Solaris Industries right after college, and he had instant rapport with his boss, Felix. Felix not only showed him the ropes but always encouraged Simon as he pursued his goals, such as starting graduate school. Over the years, Simon and Felix developed a close relationship, and Felix attended Simon's wedding. The other employees in Felix and Simon's department love Felix as well. A few months ago, Felix retired and was replaced by Emmett. Emmett has a very different personality but soon proves himself to be an effective and motivating boss. Which of the following scenarios describes Simon's most likely reaction to this change?

He tells his colleague Naomi that things are not the same and that he is thinking about leaving.

Which of the following is true regarding prediction of leadership effectiveness using traits?

High conscientiousness is a trait that has been found to be correlated to leader emergence.

What occurs during the second step of the modeling process, the retention processes step?

Learners must remember the behaviors of the model once the model is no longer present.

Employees that are willing to manipulate and deceive others to acquire power are referred to as having _________ tendencies.

Machiavellian

Which of the following statements is true of the Ohio State University studies or the University of Michigan studies?

The University of Michigan studies framed their concepts as production-centered and employee-centered.

Which of the following is typical of the role-making phase, according to LMX theory?

The employee's own expectations get mixed in with those of the leader.

Dagmar, CEO of Amesbury Shop and Go, has noticed that one of her store locations has consistently exceptional sales numbers. Besides that, an employee survey revealed that the workers at this particular location have high levels of motivation and job satisfaction when compared with other locations in the region. Everyone who works there gave high praise to their manager, Terrell. What else did the survey reveal about Terrell's employees?

They demonstrated citizenship behaviors, such as volunteering after work.

Which of the following is an example of problem-focused coping?

To meet a pending deadline, Ava puts on noise-canceling headphones and sets her phone to ring through to voicemail while she focuses on achieving her goal.

Elizabeth is feeling stressed and has asked her manager if there are any supportive practices available to help her. Her manager suggests that, because Elizabeth is interested in social issues, she should take advantage of a program that would enable her to take six months away from the company to work on a low-income housing development project in the area. Elizabeth's manager is offering her

a sabbatical

With _________, the leader arranges to monitor mistakes and errors actively and takes corrective action when required. This is a form of _________leadership.

active management-by-exception; transactional

Which style of conflict resolution can never really resolve a conflict?

avoiding

Fatima has a deep concern for the welfare of her subordinates, and she promotes interactive discussions with them. Fatima can be described as a manager who scores high on

consideration

Brad was a department manager who was usually a push-over in meetings. When a regional manager position came open, Tom knew Brad wanted the position but would back down if someone else wanted the job. Tom did not really want the job but decided to apply for the position so Brad would back down. In this case, Brad should use the _________resolution style.

competing

Alisha is the manager of Fresh Marketplace, an organic café, juice bar, and supermarket. The company has recently faced competition from Oriole Organic Supermarket. Alisha meets with her team to get their thoughts on how Fresh Marketplace can become more competitive. They have a limited budget, so she needs to figure out where to best spend the money they have. After the meeting, she weighs their ideas before making a decision. Alisha's leadership style is

consultative

Which of the following stressors is likely to trigger negative emotions such as anxiety and anger?

daily hassles

The life cycle theory of leadership advocates that the optimal combination of leader behaviors in the R4 stage is

delegating

Julio has been newly appointed as the CEO of SmartSystems Inc. He is still learning how various departments function in the organization. Until he is able to gain sufficient knowledge and can suggest some changes, he relies on the suggestions and opinions of his team members and lets them do things the way they are used to. He does not generally interfere in the decisions made by the employees but, at times, shares his past experiences with them. It can be said that Julio has adopted a(n) _________ style of decision making.

delegative

The staff at company headquarters seemed to have a problem with motivation, so the organization's leadership brought in Herb Sewell, one of the most prominent motivational experts in the industry. Herb had what sounded at first like a lot of crazy ideas, but as it turned out, there was a method to his madness, and after a week of doing his strange-sounding, sometimes downright comical team-building exercises, the staff had a renewed level of excitement and commitment. This happened in part because the company leadership gave Herb a high degree of _________in doing his job.

discretion

The leadership at Morgan Industrial Chemicals has been confronted with a crisis: someone incorrectly filed a purchase order from a key client, thus resulting in a shipment of the wrong materials. Not knowing this, the client proceeded to make use of the chemicals—with disastrous results. This has never happened to the company before, and although it has procedures for addressing various contingencies, the situation at hand requires quick thinking. The task of addressing the problem has fallen to Beth, who is an experienced manager, and she readily comes up with a solution. However, at first glance, her idea sounds counterintuitive, and she needs the immediate support of her entire team to get behind her idea quickly. Therefore, she should

explain the situation, present her solution and reasoning, point out what the team should be on the lookout for, and invite feedback from team members.

Tarquin is a quality control manager at Olympia Sporting Goods. Any time a problem arises and a decision needs to be made, he believes in getting his people involved. He presents the problem to his employees and seeks consensus on a solution. He insists in these problem-solving meetings that his opinion and suggestions carry no more weight than anyone else's. Which of the following is the decision-making style that Tarquin is displaying?

facilitative

Employees whose managers participated in transformational leadership training programs reported _________ afterward.

higher levels of organizational commitment

Brady looks up to his boss, Malik, who has a business degree from Yale and, like Brady, is ambitious, successful, and extroverted. Brady and Malik also share a similar, warped sense of humor. Malik often says to Brady: "You remind me of myself ten years ago." Brady is likely to be a member of Malik's

ingroup

Jamarcus, a manager at the corporate headquarters of Shurway Shipping & Packing Supply, has just received a complaint about Wanda, a receptionist, having been rude to a customer who called the office. After apologizing to the caller, Jamarcus asks Wanda to report to his office. Confronted with the situation, she says that she has been having a bad day and the caller was extremely rude to her. She apologizes and says she will not do it again. Jamarcus, knowing that Wanda has never had any negative interactions with clients in her ten years with the company, is inclined to believe that this particular caller was indeed rude, and he therefore takes no further action. This is an example of _________attribution by Jamarcus.

low consistency resulting in an external

One of the suggested guidelines for using coercive power is to

make sure the punishment fits the nature of the lack of compliance.

In the context of the contingency factor of visibility, a leader's ability to influence others increases when

others know about the leader and the resources the leader can provide.

Which leader behavior is most appropriate for a group of employees who have learned to work together well, but still need support and collaboration from the leader?

participating

Due to time pressure and heavy workload, Dan has developed high blood pressure and has started to show forgetfulness at work and home. These are examples of _________ strains.

physiological and psychological

The ________ bias causes people to assume that everyone's criteria will be just like theirs and that everyone will react to a decision just as they would.

projection

Kate's firm does marketing research studies for film production companies, and this week it showed carefully selected test audiences a soon-to-be-released blockbuster called Love, Explosions, and Laughter. Afterward, it presented participants with a series of questions, including one that asked them to rate their favorite movie of all time. Production company executives were thrilled to see that viewers rated Love, Explosions, and Laughter higher than such classics as Citizen Kane and The Wizard of Oz, but most likely the reason for this was a decision-making bias known as

recency

During which phase of the leader-member exchange theory does a manager describe role expectations to employees, with employees attempting to fulfill those expectations with their job behaviors?

role taking

Juliet has just completed a 12-week training course and now is back at work. Her boss should expect that she will be

somewhat better at her job and slightly more emotionally attached to the company than she was before she began her training course.

According to the substitutes for leadership model, which of the following answer options is a situational characteristic of a substitute?

staff support

Leaders who control resources to which no one else has access can use their power to gain greater influence. This is associated with the contingency factor known as

substitutability