MGMT Test 2 Study Guide (T/F)

Goals should be easy for employees to feel motivated so that they can achieve them easily, which in turn increases their motivation level.

False

Homogeneous top management teams tend to be broadminded in their perspectives

False

In the divisional approach, coordination across divisions is great whereas coordination within divisions is often poor

False

Lack of trust is perhaps the biggest obstacle to organizational change

False

Making a choice is the most significant part of the decision-making process

False

Managers will frequently look for new information that contradicts their instincts or original point of view

False

Many people believe that men make better managers because of their more collaborative, less hierarchical, relationship-oriented approach that is in tune with today's global and multicultural environment

False

Most organizations make a conscious effort to shift from a pluralism perspective to one of mono-culture

False

Most organizations that cut benefits during the recent recession plan to restore them in the near future

False

Most people underestimate their ability to predict uncertain outcomes

False

One of the biggest benefits of planning is that, in turbulent environments, plans create greater organizational flexibility

False

One of the questions that human resource planning should consider includes "what is the profit margin and inventory turnover rate?"

False

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals

False

Organizing defines what to do while strategy defines how to do it

False

People change starts with training everyone in the organziation

False

Quick response to external changes is an advantage of vertical functional structure

False

Re-engineering basically means preserving the past by establishing the sequence of activities by how work was done

False

Research shows that companies with several senior-level women under-perform financially and organizationally in comparison to those without senior-level women

False

Research shows that realistic job previews lower employee satisfaction and increase turnover

False

Restraining forces can be thought of as problems or opportunities that provide motivation for change withing the organization

False

Solicitation with the promise of reward is the highest level of sexual harassment

False

Survey feedback enhances the cohesiveness and success of organizational groups and teams

False

The BCG (Boston Consulting Group) matrix evaluates SBUs with respect to their business growth rate and geographical location

False

The CEO of Andre's Autos, Inc. must do all of the planning for the company because that is the way to do things in today's workplace

False

The Equal Pay Act prohibits differences in pay on account of race

False

The behavioral style is often adopted by managers who like to consider complex solutions based on as much data as they can gather

False

The essence of formulating strategy is choosing how the organization will conform to become like its key competitors in the industry

False

The formulation stage involves the use of managerial, administrative, and persuasive abilities to ensure that the chosen alternative is carried out

False

The functional structure is appropriate when the primary goal is innovation and flexibility

False

The idea in the large-group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future

False

The most effective managers are consistent in using their own decision style rather than shifting among styles

False

The principle of unity of command suggests that managers within an organization should reach agreement on the goals and objectives of the organization

False

The tend in recent years has been toward narrower spans of control as a way to facilitate delegation

False

The traditional dimension of diversity can be acquired or changed throughout one's lifetime

False

Today's workers are younger than ever before

False

Trend management is looking at trends and discontinuities and imagining possible alternative futures

False

Two employees in Stacey's department quit, which is normal for her department. She is faced with the decision to fill these positions. This would be considered a non-programmed decision

False

When an organization uses a differentiation strategy, it strives for internal efficiency

False

When considering decisions, the mind often gives disproportionate weight to the last information it receives

False

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations

True

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics

True

At Fox End, people are grouped together in departments by common skills and work activities, including a sales department and a production department. This is an example of vertical functional apoproach

True

Because employees with different backgrounds bring different options and ideas to the table, a diverse workforce may lead to increased conflict, anxiety, and misunderstanding

True

Brian storming uses a face-to-face interactive group to spontaneously suggest a wide range of alternatives for decision making

True

Evidence shows that people who make poor decisions under the influence of strong emotions tend to continue that behavior in the future

True

Finding the right people to apply new information technology for e-business is a current strategic issue or particular concern for HR managers

True

For companies to operate effectively, the amount of centralization or decentralization should fit the firm's strategy

True

Goals are most effective when they are specific, measurable, challenging and linked to rewards

True

Goals are typically stated in quantitative terms

True

Good intuitive decision making is based on an ability to recognize patterns at lightning speed

True

Group think refers to the tendency of people in groups to suppress contrary opinions

True

Hiring and keeping quality employees is one of the most urgent concerns for today's organizations

True

If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to look at factors such as new equipment, the economy, and the company workers' compensation

True

In the unfreezing step, participants must be made aware of problems and be willing to change

True

Mergers/acquisitions, organizational decline, and conflict management are the three types of current problems that organizational development managers face

True

Most bad decisions are errors in judgement that originate in the human mind's limited capacity and in the natural biases of the manager

True

Of executives whose companies had no formal strategic planning process, about half said they were dissatisfied with the company's development strategy

True

One of the limitations of setting goals and making plans is that they can get in the way of creativity

True

Organizational change refers to the adoption of a new idea or behavior by an organization

True

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success

True

People who prefer simple, clear-cut solutions to problems use the directive style

True

Point-counterpoint is a decision-making technique in which people are assigned to express competing points of view

True

Prevention and preparation are the two stages of crisis management

True

Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook

True

Recruiting activities can be divided into (1) internal recruiting including "promote from within" policies, and (2) external recruiting including the use of headhunters

True

Research has shown that strategic thinking and planning positively affect a firm's performance and financial success

True

Risk propensity refers to the willingness to undertake risk with the opportunity of gaining an increased payoff

True

Satisficing behavior occurs when we choose the first solution alternative that satisfies minimal decision criteria regardless of whether better solutions are expected to exist

True

Service firms include banks, hotels, and law firms

True

Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act

True

Some companies hire competitive intelligence professionals to scan the external environment and provide data and research on relevant domestic and global trends

True

Step one in the managerial decision-making process is recognition of decision requirement

True

Stereotypes assume that all members of a group have the same characteristics

True

The Horizontal linkage model is increasingly important in high pressure business environments that require rapidly developing and commercializing products and services

True

The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments

True

The approach that managers use to make decisions usually falls into one of three types - the classical model, the administrative model, and the political model.

True

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change

True

The confusion and frustration caused by the dual chain of command is a major problem of the matrix structure

True

The disparity between existing and desired performance levels is the needs for change

True

The distinctive feature of the project manager position is that the person is not a member of one of the departments begin coordinated

True

The dog, according to the BCG Matrix, is a poor performer

True

The framework in which the organization defines how tasks are divided, resources are deployed and departments are coordinated is called organizational structure

True

The pure functional structure is appropriate for achieving internal efficiency goals

True

The task environment sectors are the most relevant to strategic behavior and include the behavior of competitors, customers, suppliers, and the labor supply

True

Traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager

True

Training is one of the most frequently used approaches to changing people's mindsets

True

Two possible tactics for overcoming resistance to change are coercion and negoitiation

True

Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization

True

Front-line managers have the final responsibility for strategic planning

False

A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a business plan

False

Affirmative action requires that an employer take positive steps to guarantee promotion from within

False

Aspects of both functional and divisional structures simultaneously in the same part of the organization are combined in the virtual network approach

False

Certainty in the environment is usually associated with decentralization

False

Collaboration refers to the managerial task of adjusting and synchronizing the diverse activities among different individuals and departments

False

Competitive advantage refers to the set of decisions and actions used to formulate and implement strategies

False

Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individuals

False

Cost leadership is a type of competitive strategy with which the organization seeks to distinguish its products or services from that of competitors

False

Defining operational goals and plans occurs in the execution phase of the organizational planning process

False

Executives acquire information about external opportunities and strengths from a variety of reports, including budgets, financial ratios, profit and loss statements, and surveys of employee attitudes and satisfaction

False

Exit interviews are valuable HR tools only if the departing employee leaves voluntarily

False

A person who sees the need for and champions productive change within the organization is called an idea champion

True

Administrative and political decision making procedures and intuition have been associated with high performance in unstable environments in which decisions must be made rapidly and under more difficult conditions

True

A change agent is an OD specialist who contracts with an organization to facilitate change

True

A desired future state that the individual or organization attempts to realize is a goal

True

A diverse workforce is better able to anticipate and respond to changing consumer needs

True