MGMT3080 Quiz 1

Counterproductive work behavior (CWB) harms other employees, the organization as a whole, and/or organizational stakeholders such as customers and shareholders. Which of the following is not an example of CWB?

presenting poor financial results at the quarterly meeting

The two basic dimensions of Schwartz's model of values are

self-enhancement/self-transcendence and openness to change/conservation.

Carla will graduate from her business program next month. She is happiest in jobs where she doesn't know what will be waiting for her when she gets to work, and she excels at problem solving. Carla needs a career that involves

stimulation

Jason is working at Sushow Motors. The position, as originally described, involved conducting research with customers. Instead, Jason is answering phones and filing. He's very unhappy and thinks he should find another job. This thought process is

withdrawal cognitions

According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?

Both variables indirectly influence each other.

Maria focuses on community volunteerism, while Anna focuses on getting a promotion at work. _____ are represented by Maria's and Anna's focuses.

Endpoints of one of the dimensions of values

___________ are the key links between ___________ in Ajzen's Theory of Planned Behavior.

Intentions; attitudes and planned behavior

______ is the extent to which an individual identifies with an organization and commits to its goals.

Organizational commitment

When Daniel's daughter got seriously ill, his boss Kyle and fellow employees went to the HR department and arranged to donate some of their sick leave to him so he could spend more time with his family. Daniel is most likely to be experiencing

PISSED

The president of American Systems announces that all employees will be going on a trip to San Francisco. Some employees like the idea and some don't. According to the _________ component of attitudes, these evaluations reflect the feelings of the employees.

affective

Dawn is at the playground with her four-year-old daughter. The father of another child is yelling and cursing at him. Dawn decides to tell the father to stop the verbal abuse or leave the playground, or she will call the authorities. Dawn's behavior reflects the _______ component of her attitude.

behavioral

The head of ABC Company announces that the company is going to start a weekend project teaching self-defense techniques to underprivileged kids in the neighborhood. Thomas decides to register for the project, as he is a trained kickboxer. This action of Thomas reflects the __________ component of his attitude.

behavioral

_________ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.

cognitive dissonance

In some cases, coworkers or friends remain satisfied in situations where others always seem dissatisfied. This is a reflection of the _____ model.

dispositional/genetic

________ is the harnessing of organization members' selves to their work roles.

employee engagement

Research shows that when an organization breaches a psychological contract,

employees are likely to be less committed and satisfied and more likely to quit, and their performance is likely to be lower.

Kiki is a manager of a small boutique gift store. She only has two employees, Tim and Sandra. Tim is a part-time student and is happy with the amount of work he has at the store. Sandra works full-time, but seems to be less interested and increasingly remote at work. Kiki asks Sandra if anything is wrong, and Sandra says she is bored and thinking of leaving. Kiki knows that Sandra paints as a hobby and suggests that she might want to take over the store and window displays. Sandra is really excited about the opportunity. This is an example of a manager who is

enhancing the employee's job satisfaction.

Luis has just learned that Brian, who has less experience and who does less work, receives a higher salary. Since learning this, Luis has been very unhappy and has started to look for another job. What model of job satisfaction best explains Luis's reactions?

equity

One of the top five drivers of employee engagement for organizations in North America is pay.

false

The two basic dimensions of Schwartz's value theory are self-enhancement/self-transcendence and ethical/unethical.

false

There is only one model of the causes of job satisfaction.

false

Job satisfaction across the United States has gone up, according to a national survey conducted by the Society for Human Resource Management. The top three facets of satisfaction include

feeling safe at work, having good relationships with coworkers, and having a good relationship with an immediate supervisor.

As demonstrated by research, ___________ is positively related to organizational citizenship behavior.

higher performance ratings and lower organizational costs

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

across all situations; toward specific targets

The components of attitudes include

affective, cognitive, and behavioral.

As a senior student representative on the ethics advisory board of your university, you feel strongly that cheating on college exams is unethical. You never cheated on any exam. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" at your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort?

cognitive dissonance

Which of the following is not one of the predominant models of the causes of job satisfaction?

cognitive dissonance

Mark marches to the beat of his own drummer, while Simon plans on following in his father's footsteps. Mark is open to change, while Simon embraces

conservation

_____ is defined by order, self-restriction, preservation of the past, and resistance to change.

conservation

_________ is the psychological process that arouses our interest in doing something.

motivation

Johan believes that saving the earth is our most important responsibility. He will be strongly committed to an employer who issues hybrid cars to all sales people, emphasizes recycling, and supports volunteerism to clean up the local river.

true

The basic idea of POS is that people are willing to work hard and commit to their organizations when they believe that the organization truly cares about their best interests.

true

Which of the following is not a key workplace attitude that managers should track?

turnover

The _________ model suggests that managers should structure the work environment and rewards to match employees.

value attainment

______ is an individual's overall thoughts and feelings about quitting.

withdrawal cognitions

Horatio loves extreme sports and works as white-water rafting instructor. This reflects the values in the ____________ dimension of Schwartz's model.

openness to change