MGT 1-4

As part of the "Renew Blue" strategy, Best Buy increased its investment in stores and redesigned them to be roomier, airier and staffed with well-trained employees. This is an example of sound ______________ practices.

operations management

According to the text, there are specific ways an organization may foster high ethical standards. Which of these methods does IKEA seem to emphasize in its business practice?

a formal written set of ethical standards guides the company's code of ethics

A company is using a ______ pay structure in which more efficient workers earn higher wages.

differential rate

Based on the case, how far up Carroll's global social responsibility pyramid (Figure 3.2) did Blue Bell get?

economic responsibility

Facebook is facing a(n) ____________, a situation in which they have to decide whether to pursue a course of action that may benefit them but is illegal or unethical.

ethical dilemma

Managers who believe that their native country, culture, language, and behavior are superior to all others are ____ managers.

ethnocentric

An ethical dilemma is a situation

in which you must decide whether to pursue a course of action that may benefit you or your organization but is unethical or even illegal.

If you were to use the __________ approach in deciding an ethical dilemma, your decision would be guided by the fundamental rights of human beings, such as those represented in the U.S. Constitution.

moral-rights

Which of the following general environment forces most likely had the most profound effect on Blue Bell's decision making during the recall, especially when they first learned of issues in South Carolina?

sociocultural

Tom, a production manager, believes that some of his workers are unhappy with their job, so they are not working as hard as they could be. This reduction in effort is known as

soldiering.

Which of the following characteristics are entrepreneurs much more likely to exhibit than managers?

tolerance for risk

In discussing Americans as global citizens, Keith Reinhard from the nonprofit group Business for Diplomatic Action said, "Globally, Americans are viewed by the world as quiet humanitarians striving for equality and accord."

False

Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems.

False

When Jorge meets regularly with his workers to provide encouraging words so that they work hard to achieve the company's goals, he is engaged in the management function of controlling.

False

Costco currently has 8 locations in Australia and 12 in South Korea. Which of the following trading blocs would reduce tariffs and other trade barriers between the United States, Australia, and South Korea?

APEC

Which of the following is not a reason Best Buy has had a hard time competing with Amazon?

Best Buy decided to bring in Hubert Joly as CEO to replace Brian Dunn.

Best Buy uses sales-performance data to develop methods for improving in-store employee performance. This is an example of following the _______________ viewpoint of management.

Contingency

Roll over each name and read the statement about each manager's attitudes and behaviors. Next click and drag each name into the correct area in the timeline of attitudes held by international managers.

Ethnocentric Managers - Kandy Polycentric Managers - Mike Geocentric Managers - Bill

Internal stakeholders include the owners, board of directors, customers, suppliers, distributors, and the community.

False

The term learning organization is used to describe organizations in the educational and nonprofit industries.

False

One of the poor decisions that has plagued Yahoo!'s financial performance was its reluctance to transition its offerings to mobile devices. This is an example of failing at which challenge to being an effective manager?

Managing for Competitive Advantage

As part of the "Renew Blue" strategy, Best Buy committed to increasing its ability to ship products directly from stores to its online customers. Based on Figure 2.4, this reflects which part of a system?

Transformational processes

A distributor is a person or an organization that helps another company sell its goods and services to customers. Distributors are considered external stakeholders

True

The shared set of beliefs, values, knowledge, and patterns of behavior common to its people is a nation's

culture.

If you were a top manager in a large multinational corporation like Apple Inc., it would be most important for you to have qualities of

geocentrism.

Abraham Maslow's listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed in his

hierarchy of human needs.

All of the following are situations that Apple's top managers must be prepared to address except

ignoring language barriers and miscommunications.

If you were to use the ______________ approach, your decision would be guided by respect for impartial standards of fairness and equity.

justice

A national sales organization has implemented sets of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. A system that allows the sharing of knowledge and information throughout an organization is known as

knowledge management.

Project Oxygen's eight key behaviors of great managers are an example of this system's

outputs.

Which quality management viewpoint most accurately describes Google's Project Oxygen study?

total quality management

If you were to use the __________ approach, you would perform a cost-benefit analysis to determine which option will result in the greatest good for the greatest number of people.

utilitarian

The classical management viewpoint emphasized

ways to manage work more efficiently.

Rollover over each of the methods of global expansion to read a description. Then drag each type of expansion strategy into the correct area of the figure.

1 - global outsourcing 2 - importing, exporting & counter trading 3 - licensing & franchising 4 - joint venture 5 - wholly owned subsidiary

During the annual planning meeting, Alexandria, president of a Fortune 500 company, discussed with the upper management the strategic goal of expanding company operations across the globe. This long-term vision by Alexandria is an example of e-commerce.

False

Mintzberg proposed that managers utilize written communication more than verbal communication.

False

Which of the following historical perspective concepts does Project Oxygen's findings best support?

Hawthorne effect

The father of industrial psychology is

Hugo Munsterberg.

You have recently entered a manager training program with MHI Real Estate. Part of your training is to learn about the various roles you will take on as manager. In this exercise, your knowledge of managerial roles will be challenged by having to identify correct groups of roles, and then matching up individual roles into the correct groups.

Informational Roles - Disseminator, Spokesperson, Monitor Interpersonal Roles - figurehead, leader, liaison Decision roles - resource allocator, disturbance handler, entrepreneur, negotiator

Best Builders, a home builder in the United States, makes use of many suppliers to provide quality products in the homes it builds, such as a roofer in the same city and Belize International in Guatemala, which provides some of the highest-quality cabinets available. ______ is the use of outside suppliers to help the contractor build homes for customers.

Outsourcing

Organizations cannot easily control the macroenvironment, which includes sociocultural, demographic, political-legal and international forces.

True

While setting up their corporation, Ming and Jie implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected. Ming and Jie have set up

a system of corporate governance.

Roll over the manager's names and read the description of the actions regularly taken by the manager. Next, decide whether that manager's actions are something you would see from a manager in a learning organization, or from a manager who is trying to build a learning organization and drag the manager's name into the appropriate place on the chart.

create & acquire knowledge - mark transfer knowledge - bill modifying behavior - mary build commitment to learning - tanya work to generate ideas with impact - nichole work to generalize ideas with impact - kevin

An organization's external stakeholders include

customers, competitors, suppliers, distributors, strategic allies, employee associations, local communities, financial institutions, government regulators, special-interest groups, and the mass media.

Dave's Furniture in South Carolina produces high-quality furniture and ships its products to customers in over 40 countries. Dave's Furniture is ______ its products.

exporting

If you were to use the ________________ approach, your decision would be guided by what will result in Facebook's long-term best interests.

individual

The board of directors, employees, and owners are the organization's

internal stakeholders.

Based on what you've read in Chapter 1, which of the following could assist Yahoo! in its struggles?

intrapreneur

Which of the following not mentioned in the case as a key problem facing Yahoo!?

investment in Alibaba

Costco has started its operations in China through an e-commerce partnership with Alibaba. Which method of expanding internationally does this exhibit?

joint ventures

Which of the following is a reason discussed in the case that Apple Inc. has expanded its operations globally?

lower labor costs

Managers in a plumbing company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's belief: companies should

operate as a community, with employees working in harmony.

To help maintain a competitive advantage, the emphasis for most companies is on

production efficiency.

Sofia, a restaurant manager, has been observing and analyzing the work process of the cooks, servers, and bussers because she would like to increase their productivity of employees. Sofia is engaging in ____ management.

scientific

______ is the notion that corporations are expected to go above and beyond following the law and making a profit to help society.

Corporate social responsibility

Rollover the scenarios and read the scenario descriptions. Next, drag and drop the scenario into the corresponding area of the chart of ways organizations can promote ethics.

Creating a strong ethical climate - scenario 3 Screening prospective employees - scenario 4 Instituting ethics codes and training programs - scenario 1 Rewarding ethical behavior, protecting whistle-blowers - scenario 2

Central American farmers sell their produce to American customers at a price that is above the price charged by American companies to increase the price of the American products, this is an example of dumping.

False

Controlling is the arranging of jobs, people, and other resources to accomplish tasks and responsibilities.

False

Don feels that inefficiency is the cause of increased costs in his production facility. Therefore, he is interested in making improvements in his factory by utilizing all the components of the facility's system: design, inputs, production processes, outputs, sales, and feedback.

False

The human relations movement was based on increasing sales by utilizing improved marketing and customer service techniques with customers.

False

The managers of a restaurant have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job.

False

Theory Y managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work.

False

Total quality management (TQM) is a partial approach to top management that is dedicated to continuous quality improvement, training, and customer satisfaction.

False

When individuals or groups are in the process of purchasing a company, this action is known as being a stakeholder.

False

_______ is the trend of the world economy toward becoming a more interdependent system.

Globalization

Drag each of the components of the organization's environment into the appropriate area in the chart below.

Internal Stakeholders- employees, owners, board of directors External Stakeholders—The Task Environment - customers, competitors, suppliers, distributors, allies, lenders, unions, governments, interest groups, media External Stakeholders—The General Environment - economic forces, technological forces, sociocultural forces, demographic forces, political-legal forces, international forces

Drag the cultural dimension into the appropriate spot on the chart that corresponds with the description.

Power distance - The degree to which a society's members expect power to be unequally shared. uncertainty avoidance - The extent to which a society relies on social norms and procedures to alleviate the unpredictability of future events. institutional collectivism - The extent to which individuals are encouraged and rewarded for loyalty to the group as opposed to pursuing individual goals. in-group collect. - The extent to which people should take pride in being members of their family, circle of close friends, and their work organization. gender eglita. - The extent to which a society should minimize gender discrimination and role inequalities. assertiveness - The extent to which a society expects people to be confrontational and competitive as opposed to tender and modest. future orient. - The extent to which a society encourages investment in the future, as by planning and saving. performance orient. - The extent to which society encourages and rewards its members for performance improvement and excellence. humane orient. - The degree to which individuals are encouraged to be altruistic, caring, kind, generous, and fair.

You have recently taken an internship at MHI Real Estate, a large real estate firm that operates over 10 offices. Part of your deliverable to your faculty internship advisor is to identify various managers who you have seen or learned of exhibiting the three managerial skills.

Technical skills - jen, steve Human skills - glen, joel Conceptual skills - Di, Matt

Google's attitude toward employees can be most accurately be categorized as

Theory Y.

Global Tech Advertising, Inc. is a full-service marketing company that provides advertising development and placement in national Yellow Page directories.

Top Managers - Rick, Gary Middle Manager - Pat, Greg First-Line Manager - Daisy, Ruth Team Leaders - Mike, Nancy

Put all steps of the process in the correct sequence.

Transformational Processes - customers approach the rental wagon to inquire about rates & rent the items, employee brings the umbrella to the customer's location & sets it up Feedback - asking current customers what would make their rental experience better Inputs - floats, boogey boards, umbrellas & lounge chairs, employee's helpful & friendly attitude Outputs - satisfied customers, customer's great vacation experience, Sam's profitability returns to record high levels

Alan, a retired doctor, is interested in starting an international nonprofit organization that will include doctors and other medical professionals who travel to low-income areas in the United States and internationally to assist with medical needs and open hospitals. Alan's organization is an example of a multinational organization.

True

Franchising allows companies to pay a fee plus a percentage of the profits in return for using a company's name and assistance with management, marketing, and the training of managers and nonmanagement employees.

True

Maquiladoras are manufacturing plants allowed to operate in Mexico with special privileges in return for employing Mexican citizens.

True

The global village refers to the "shrinking" of time and space as air travel and the electronic media have made it easier for people worldwide to communicate with one another.

True

When Paul, a new restaurant owner, is determining which products to offer on his menu, he is involved in the management function of planning.

True

In April 2015 the company ended up laying off 37% of its 3,900 employees while also furloughing 1,400 more. If the justification was that a "cost-benefit" analysis shows the company's bottom line will be improved in the short run, which approach to deciding ethical dilemmas has been utilized?

Utilitarian Approach

How might IKEA's positive ethical behavior and social responsibility benefit the company?

decreased employee turnover

In Mexico people tend to rely on situational cues, such as a handshake, for meaning when communicating with others. If a manager from one of Costco's U.S. locations is traveling to one of Mexico's 34 warehouses, he should be aware that Mexico has a(n) _______ culture.

high-context

CEO Hubert Joly implemented employee empowerment at all organizational levels. He believed that this management practice enabled employees to make better and timelier decisions at the point of customer interactions. Which of the following concepts best supports Joly's decision?

human relations movement

If Costco plans on being successful in Japan, whose citizens tend to take pride in being members of their family, circle of close friends, and their work organization, the warehouse club should focus on the _______________ cultural dimension.

in-group collectivism

Stephanie, a recent college graduate in computer programming, is interested in several positions with global companies because she knows that working in other countries exhibits ____ to potential employers according to management recruiters.

independence, resourcefulness, and entrepreneurship

At Garcia Real Estate, employees work together to achieve the company goals and purposes. This group of employees

is an organization.

Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is

managing.

Which of the following external stakeholders had the most impact on IKEA's actions when dealing with the ethical dilemma presented in the case?

media

If a social audit was done on Blue Bell during the recall crisis, which area of the triple bottom line would most likely receive a low measurement based on what we know in the case?

people

Peter and Ana Teraglia are wealthy entrepreneurs who are very interested in helping children who have been abused. Their goal is to donate a percentage of their company profits to helping these children. The Teraglias' actions are an example of

philanthropy.

Although key investors are waiting to hear the details of Mayer's turnaround plan, some are very unhappy with the company's strategic direction. If new executives were brought in to set a new direction for the organization, which of the four principal management functions would they be focusing on?

planning

Assume that in opening its new location in Ireland, Costco believes that native Irish managers best understand native personnel and practices, so the home office leaves them alone. What type of management would Costco be practicing?

polycentric

All of the following are ways that Apple Inc. has expanded globally, as discussed in the case, except

purchasing wholly-owned subsidiaries.

Yahoo! made $3 billion worth of acquisition decisions that provided it with no, or negative, value. Which of the following roles are most closely aligned with these poor decisions?

resource allocator role

If you were a manager at IKEA, with which general environment force would you be most concerned when going forward with the decision to fight child labor at its root causes?

sociocultural forces