MGT 101 Chapter 13

13. Cultural diversity within a group tends to enhance creativity because a. shyness within the group is reduced. b. different points of view are expressed. c. conflict is minimized. d. the group operates without a formal leader.

b

15. The shakedown period of group development is referred to as the ____ stage. a. forming b. storming c. norming d. performing

b

17. A recommended managerial action for enhancing teamwork is to a. practice micromanagement at every opportunity. b. emphasize the urgent purpose facing the group. c. discourage the use of jargon. d. use an authoritarian leadership style.

b

21. Chris is assigned to a product development team. Whenever there is heavy work to do, Chris creates an excuse about having other more urgent work. The situation with Chris illustrates which potential problem with group effort? a. group polarization b. social loafing c. groupthink d. the risky shift

b

7. Good relationships between the leaders of virtual teams and the team members a. lowers team member satisfaction. b. enhances team member satisfaction. c. encourages turnover. d. increases conflict.

b

16. Group cohesiveness and commitment begin to develop during the ____ stage of group development. a. forming b. storming c. norming d. performing

c

18. A major reason that NASA sends astronauts to wilderness training is that a. wilderness training is conducted on a terrain resembling the moon. b. most astronauts cannot sit still for classroom training. c. teamwork is critical for accomplishing their mission and survival. d. most astronauts are naturally loners rather than team players.

c

20. A team is least likely to be a useful form of organization under which one of the following conditions? a. speed is important b. the organization faces a complex and rapidly changing environment c. work processes are best handled by one functional group d. when innovation and learning have high priority

c

22. An accountability problem noted with groups is that they a. poorly document their accomplishments. b. poorly document their failures. c. are often given credit for success but rarely blamed for failures. d. are often blamed for failures but rarely given credit for success.

c

24. When experiencing task conflict, team members are likely to a. point out each other's personal faults. b. engage in personality clashes. c. critically examine alternative solutions to problems. d. try to outsmart each others intellectually.

c

4. A key advantage of a project structure is that it a. does not require skilled workers. b. does not require resources from the larger organization. c. encourages identification with the project. d. leads to stable assignments for project members.

c

6. Cross-functional teams a. remain in the forming stage. b. become bored readily. c. breed conflict because of the different points of view. d. disband quickly.

c

1. A distinguishing characteristic of a team (in contrast to a group) is that a. the members are engaged in collective effort. b. the members recognize they are a special type of group. c. outsiders are not welcome. d. its members have complementary skills.

d

10. With virtual teams, managers have to trust that people will a. fill in their time sheets correctly. b. check in with their supervisor at the end of each day. c. arrive at the home office on time. d. perform well without direct supervision.

d

11. To accomplish its work, videoconferencing would be the most important for a a. top-management team. b. cross-functional team. c. crew. d. virtual team.

d

2. A self-managed work team is responsible for a. inspecting the quality of other work teams. b. setting its own compensation. c. a portion of a work process that delivers a product to a customer. d. an entire work process that delivers a product to a customer.

d

23. Positive consequences of conflict include: a. increased diagnostic information. b. increased creativity c. increased effort. d. all of the choices

d

3. Team members feel pride in their work because they a. determine the tasks. b. set vacation schedules. c. have broadened responsibility. d. all of the above

d

8. One form of top-management team occurs when a. the labor union is represented on the board of directors. b. executives share power equally with team leaders. c. the CEO position is rotated regularly. d. two or more top-level managers share authority equally.

d

9. The negative results of conflict include:. a. sidetracked goals. b. poor physical and mental health. c. wasted resources. d. all of the choices

d

12. Which one of the following is a characteristic of an effective work group? a. independent (rather than interdependent) tasks and rewards b. a feeling of empowerment c. inexperienced rather than experienced workers d. improvising on work processes and procedures

a

14. A concern noted about too much trust within the work group is that a. the members might not monitor each others' work carefully enough. b. higher-level management might become suspicious. c. group productivity might suffer. d. group emotional intelligence is likely to decrease.

a

19. The CEO of one company wants to hire a team of capable people all at once so the company can quickly enter a new business. So the CEO engages in a(n) a. lift out. b. group polarization. c. groupthink. d. outdoor training.

a

25. The collaboration style of conflict resolution emphasizes a. achieving win-win solutions. b. appeasing the other side. c. indifference to the outcome of conflict. d. power struggles as a way of winning.

a

5. You are a member of a group given the three-week assignment of finding a company to take operate your company's photocopying and printing operations. You are most likely a member of a a. task force. b. matrix structure. c. project team. d. top-management team.

a