MGT 101- Quiz 6 Chapter 9

____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise.

Functional

____ determines the number, kind, and variety of tasks that individual workers perform in their jobs.

Job design

____ is characterized by simple, easy-to-learn steps; low variety; and high repetition.

Job specilazation

When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____.

accountability

Functional departmentalization ____.

allows work to be done by highly qualified specialists

According to an Indian Cardinal by the name of Varkey Vithayathil, the greatest weakness of the Catholic Church is the way papal authority is exercised without the participation of those concerned. His eminence Cardinal Vithayathil is criticizing the fact that the Catholic Church relies on ____.

centralization of authority

Where standardization is important, it is appropriate to ____.

centralize authority

An international distribution company has a shipping division, a warehouse division, a computer hardware and software distribution center, as well as, a marketing research department, a human resources department, and an accounting department. A salesperson who works in the shipping division is told by the accounting department that he must turn in a weekly expense account. His supervisor in the shipping division wants expense accounts submitted monthly. The salesperson is likely experiencing a problem with ____.

chain of command

in a(n) ____, managers from different parts of the matrix report to matrix managers who help them sort out problems and conflicts.

complex matrix

As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora's teacher has instructed her to use the traditional approach to create the organization's structure. What should Senora do?

create an organizational structure with vertical and horizontal configurations

An Indian Catholic Cardinal's call for local church leaders to have more power and for papal authority to be distributed to lower levels within the Catholic hierarchy has elicited agreement from other church leaders in India. He also asserted that bishops should not have "to run to Rome for everything" and that canon law should be modified to allow the pope to share his authority. Vithayathil is calling for ____.

decentralization

Kimberly-Clark is subdivided into organizational units called Kimberly-Clark Health Care, which provides products to hospitals, Kimberly-Clark Professional, which sells to businesses, and Kimberly-Clark Consumer, which sells the company's products to customers. From this information, you know that Kimberly-Clark uses ____.

departmentalization

Job specialization can result in ____.

employee boredom

Disadvantages of ____ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross-departmental coordination.

functional

The chain of command ____. A) is the horizontal line of authority that indicates at which level of management an individual belongs B) acts at cross-purposes to the unity of command principle C) is only relevant in mechanistic organizations D) does not permit delegation of authority

is described by none of these

An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in ____.

job enlargment

Decentralization ____.

leads to faster decision making and more satisfied customers and employees

In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates.

line; staff

Because of problems associated with conflicts over schedules, budgets, and available resources (including employees), ____ departmentalization often evolves from a simple form to a more complex form.

matrix

Of all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation.

matrix

A(n) ____ organization is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication.

mechanistic

When higher management in a(n) ____ organization admits there is a need for better communication, the response is to tether subordinates to their jobs and to appoint newly hired employees who specialize in establishing liaison relationships

mechanistic

Which of the following is an approach to managing interorganizational processes?

modular organizations

A(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

organic

LexisNexis realized that its ability to serve new Web-based customers was severely straining its customer service department after thousands of small and midsize law firms representing a huge business opportunity had to wait 48 hours to have their Web accounts activated after signing up. Clearly, LexisNexis needed to revamp its customer sign-up and order-fulfillment processes, which were designed for large law firms and the ordering of hardcover legal tomes. LexisNexis would most likely use ____ to radically change its business practices.

reengineering

Jennifer Lee works in the public relations department of a large pharmaceutical company. It is her job to write speeches for the company's top managers, to issue press and video releases, to host plant tours, and to be involved in community affairs. Lee has ____.

staff authority

Like most large U.S. hospitals, University Health Care System spends an enormous amount on patient supplies, The hospital has more than 15,000 individual products that are purchased on a routine basis. Its purchasing manager instituted a hospital-wide purchasing policy that gave a specific code to each individual item. In other words, the purchasing manager engaged in ___

standardization

Refer to Yahoo!. What is one of the advantages of Yahoo's new organizational structure?

the ease with which top managers can assess work-unit performance

The composition of a ____ organization is always changing.

virtual

Which of the following statements about matrix departmentalization is true? A) Most employees in an organization that uses matrix departmentalization report to two bosses. B) With matrix departmentalization, there tends to be more cross-functional interaction among employees than in other types of departmentalization. C) With matrix departmentalization, there needs to be significant coordination between functional and project managers. D) The most common matrix combines product and functional departmentalization.

All of these

Refer to Yahoo!. One of the causes of the precipitous drop in the value of Yahoo's stock was that too many unrelated decisions were being made by unrelated people in the company without any regard for what was best for the entire company. One way to solve this problem would be to use more ____.

Centralization of authority

Which of the following statements about mechanistic organizations is true?

Mechanistic organizations work best in stable, unchanging business environments.

____ is the collection of activities that transform inputs into outputs that customer's value.

Organizational process

The marketing manager of a company that manufactures church furniture has been given the job of increasing corporate profits by 5 percent during the upcoming year. The manager decided to give his assistant the full responsibility and authority for developing a mailing campaign to target churches on the Mississippi Gulf Coast. In other words, the marketing manager has ____.

delegated the task

A military expert describes how the military forces were organized for Operation Desert Storm as pooled interdependence. This means that each branch of the military that took part in the operation ____.

independently contributed to the success of the campaign

The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full-time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used ____.

job rotation

The primary advantage of ____ departmentalization is the fact that it allows companies to manage large, complex tasks efficiently by minimizing duplication

matrix

A(n) ____ is a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources directly.

simple matrix

As a result of their structures, matrix organizations automatically violate the principle of ____.

unity of command