MGT 201.04: Chapters 6-10 Study Guide
Chao, a human resources manager in the garment district of New York City, maintains a list of key personnel and their possible replacements within his firm. Which of the following refers to the list he keeps? A job description A job analysis A replacement chart A skills inventory
A replacement chart
Rosa works for a financial services firm. The firm is very results-oriented, resulting in a "high-stakes, pressure-packed" work environment. Rosa's employer exemplifies which of the following types of organizational culture? Clan Market Hierarchical Adhocracy
Market
Ford Motor Company uses steel, gas, plastic, and rubber to produce its legendary Ford Mustang automobiles on complex machine-driven assembly lines. These resources are known as which of the following?
Material Resources
Tiana Blackburn currently serves as plant manager of a local manufacturing firm. At what level of management is Tiana?
Middle Management
As a human resources management major, Rowena has been learning about the various types of compensation that can be paid to employees. Which of the following is correct regarding employee compensation? -A lump-sum salary increase gives employees the option of taking a pay raise in the form of employee benefits. -A salary is a specific amount of money paid for an employee's work during a set calendar period, regardless of the actual number of hours worked. -For wage employees, anything more than 30 hours in a week is overtime, for which they are paid one-and-one-half times their hourly wage. -Sales managers often are paid entirely by salary.
A salary is a specific amount of money paid for an employee's work during a set calendar period, regardless of the actual number of hours worked.
Darius, a human resources manager at the Bank of America Corporation, maintains a searchable database containing information on the skills and experience of all employees currently employed at the bank's corporate headquarters in Charlotte, North Carolina. Which of the following refers to the searchable database Darius keeps? A job analysis A skills inventory A replacement chart A job description
A skills inventory
Roberto has formed his own heating, ventilation, and air conditioning (HVAC) company, and he has established a general plan to become the best HVAC company in his service area of Durham County, North Carolina in terms of sales and customer satisfaction. What type of plan is this?
A strategic plan
Vihaan works as a human resource specialist for a video production company. The company has not updated its diversity and inclusivity plan in several years, and Vihaan has been assigned to serve on a committee that will update the company's diversity and inclusivity initiatives. Once the necessary updates have been made, the committee will dissolve. On which of the following types of committees has Vihaan been asked to serve? Task force Ad hoc Grapevine Standing
Ad hoc
Susana works for a social media firm that is known for its risk-taking and its problem-solving acumen. Susana's employer has which of the following types of organizational culture? Hierarchical Market Clan Adhocracy
Adhocracy
Costco Wholesale Corporation, an American multinational corporation which operates a chain of membership-only, big-box retail stores and has more than 200,000 employees, is which of the following? An organization A matrix structure A cross-functional team A self-managed team
An organization
Frederik, a store manager at an office supply store, is not well liked by their subordinates. Frederik always tells their employees what to do and how to accomplish it, without giving their subordinates any say in the decision-making process. As a result, the store is plagued by constant employee turnover and disappointing sales results. What kind of leader is Frederik?
Autocratic
Magnus, a certified public accountant, is the owner of Magnus Accounting Services PLLC. Magnus is a firm believer in the notion that if you want something done correctly, you must do it yourself. Although Magnus has hired three associate accountants to work in his firm, he has been very reluctant to assign them actual accounting work. In fact, the three associate accountants who work for Magnus feel like administrative assistants rather than accounting professionals. Which of the following refers to an organization that systematically works to concentrate authority at the upper levels of the organization? Delegation Job specialization Centralization Departmentalization
Centralization
James has been promoted to store manager of the home improvement warehouse where he has worked for the last 12 years. All the store employees will ultimately answer to James, and he in turn will answer to the District Manager, Vanessa. Which of the following refers to the line of authority that extends from the highest to the lowest levels of a company?
Chain of command
Miguel works for a small café. Over the years, the shop's owner, Claudia, has established an organizational culture that values loyalty, cohesion, and personal relationships within the business. In fact, Claudia often refers to the café and its employees as her "family." Miguel is employed by a business that has which of the following types of organizational culture? Market Adhocracy Clan Hierarchical
Clan
Steve Jobs, co-founder and former CEO of Apple Inc. was a legendary corporate leader. Jobs was known for his ability to think in abstract terms. He was pioneer of the personal computer revolution with his friend Steve Wozniak, and was co-creator of the Macintosh computer, the iPod, the iPhone, the iPad, and the first Apple Stores. Based on his ability to see the "big picture" and understand how the various parts of an organization or idea can fit together, Steve Jobs' legendary leadership status was most correctly attributed to which of the following management skills?
Conceptual Skills
Suppose Ella is a frontline supervisor at a local manufacturing plant. She has established a goal of increasing productivity in her department by 3 percent this year. Ella is constantly monitoring her department's progress toward the achievement of this goal, and periodically, she takes corrective action to ensure that at the end of the year, her department will have achieved at least a 3 percent increase in productivity. Ella is engaging in which of the following functions of management?
Controlling
Lukas works the evening shift preparing dough at a local bakery. When Lukas' supervisor retired two years ago, ownership did not replace him; instead, the bakery distributed traditional management responsibilities to Lukas and his fellow workers. At first, Lukas was skeptical about the additional responsibility, but he has grown to like self-managing, and his co-workers feel the same way. Surprisingly, productivity in the dough preparation department has increased since Lukas' supervisor retired. Which of the following refers to an organization in which management consciously attempts to spread authority widely in the lower levels of the organization? Job specialization Job rotation Decentralization Centralization
Decentralization
Nanami is a senior partner in a law firm that represents employers and insurance companies in workers' compensation cases. Two years ago, Nanami hired an associate attorney, Kenta, to assist her in the representation of clients. Since she hired Kenta, Nanami has been assigning Kenta progressively greater responsibility. Recently, she has allowed Kenta to represent clients on his own. Nanami has engaged in which of the following organization processes? Job specialization Delegation Departmentalization Centralization
Delegation
Jayden is very proud of the transportation company he owns. Beginning with one truck in 2001, Jayden's transportation company now operates a fleet of 120 trucks servicing the entire Eastern United States. As his company grew, Jayden found it necessary to departmentalize his company into different areas such as logistics, accounting, marketing, information technology, and human resources. Which type of departmentalization is this?
Departmentalization by function
Krisha is the manager of a 12-person pharmaceutical sales team that focuses exclusively on the North Carolina market. Krisha has divided her sales team into three, four-person subunits, with Unit 1 focusing on Asheville and its surrounding area, Unit 2 on Raleigh, and Unit 3 on Greenville. What type of organizational departmentalization is Krisha using?
Departmentalization by location
Starbucks Corporation is an American multinational chain of coffeehouses and roastery reserves headquartered in Seattle, Washington. In its organization structure, Starbucks Corporation has a division for coffee, another division for baked goods, and another division for merchandise like mugs. Which type of departmentalization is this?
Departmentalization by product
Shaniqua, a frontline supervisor at an Amazon warehouse, is trying to convince her employees that Amazon's goals are consistent with their personal career goals, and she is further trying to convince her employees to work hard to achieve the company's goals so that they will benefit them as well. Shaniqua is engaged in which of the following functions of management?
Directing
Daiki is experiencing a very bad Monday at the automobile parts manufacturing plant where he has worked for the past seven years. Management has just announced that due to a downturn in business, the company will be implementing a comprehensive human resources plan consisting of a hiring freeze, a reduction in employee hours and benefits, and a layoff of some employees. Daiki is very concerned that the plan will negatively affect him and his family, and making matters even worse, he is the only income earner in his family. Miguel's concern relates to which of the following? Onboarding Skills inventorying Downsizing Replacement charting
Downsizing
As the manager of a Stumptown Coffee Roasters café, Leonie is a strong proponent of the expectancy theory of motivation. According to expectancy theory, managers must recognize all but which of the following? Employees work for a variety of reasons. Employee outcomes are largely irrelevant since corporate outcomes are paramount. It is necessary to show employees how they can attain the outcomes they desire. They must recognize the reasons why employees work may change over time.
Employee outcomes are largely irrelevant since corporate outcomes are paramount.
Toben is a human resources manager for a mid-sized law firm in Poughkeepsie, New York. This year, the firm would like to hire three new associate attorneys. To acquire these employees, Toben will be involved in all but which of the following activities? Employee relations Recruiting Job analysis Selection
Employee relations
Elijah is a human resources manager at Sysco Corporation, a large food service company. Which of the following is an activity related to the "developing human resources" component of his job? Employee training Onboarding Job analysis Employee relations
Employee training
As a longtime human resources management professional, Lachlan understands the importance of employee training and management development. Which of the following is correct regarding employee training and management development? -Only one is necessary for personal and organizational growth. -Older, higher-ranked employees who instruct, advise, and offer support to younger employees in the ways of the organization and industry are known as elders. -Employee training is the process of teaching operations and technical employees how to do their present jobs more effectively and efficiently. -They are identical in terms of who is being taught and the purpose of the teaching.
Employee training is the process of teaching operations and technical employees how to do their present jobs more effectively and efficiently.
As a fast-food worker for the past three months, Vanessa is alarmed at the number of employees at her restaurant who quit their jobs. Some leave their jobs after giving the required two-week notice, while many leave immediately upon deciding that the fast-food industry is not for them. Vanessa almost feels sorry for her manager Ana, who seems constantly occupied with seemingly never-ending process of filling vacant positions. Vanessa is surprised by which of the following? Job specification Employee turnover Replacement charting Workplace diversity
Employee turnover
Hannah is an employee at a tire-manufacturing plant. Just last week, Hannah learned that her hourly wage was 10 percent lower than her male co-workers who perform the same work. Hannah is very upset about this, and she is considering filing a gender discrimination complaint with the Equal Employment Opportunity Commission (EEOC). Hannah's reaction relates to which of the following theories of employee motivation? Theory Z Scientific management theory Equity theory Theory Y
Equity theory
Ethan, a middle manager for a manufacturing firm, is scheduling several industry training sessions for his non-supervisory employees. All BUT which of the following are recognized training methods Ethan can offer them? Factoring On-the-job methods Simulations Role-playing
Factoring
Henry is the owner of a furniture manufacturing plant. After attending a recent employment law seminar, Henry has decided that he would like to implement an affirmative action plan within his company. Which of the following is correct regarding affirmative action? -Federal affirmative action law prescribes that covered employers (1) implicitly encourage job applications from members of underrepresented groups and (2) hire qualified employees from underrepresented groups, even if they are fully represented in their organizations. -Civil rights legislation has virtually eliminated employment discrimination based on race and gender. -Federal affirmative action law applies to all employers with 15 or more employees holding federal contracts valued at over $500,000. -Federal affirmative action is not one law.
Federal affirmative action is not one law
After Wells Fargo meets any applicable reserve requirements (the amount of funds the Federal Reserve Board requires a bank to hold in reserve to ensure that it is able to meet its customers' withdrawal requests), the bank lends out its remaining funds to customers, charges interest on those loans, and generates a profit as a result. The funds Wells Fargo loans to its customers are known as which of the following types of resources available to business?
Financial Resources
Miguel Guardado currently serves as office manager for a local health care clinic. At what level of management is Miguel?
First-line management
Regarding the key skills of managers, which of the following is correct regarding technical skills? -They involve the ability to think in abstract terms. -Top managers must rely as heavily on technical skills as do middle managers and first-line managers. -They involve the ability to identify problems correctly, generate reasonable alternatives, and select the "best" alternatives to solve problems. -First-line managers need to understand the technical skills relevant to the activities they manage.
First-line managers need to understand the technical skills relevant to the activities they manage.
Margarida works for an accounting firm that requires its employees to work a total of eight hours each day, Monday through Friday, for a 40-hour-workweek. Additionally, employees must be at work between 9:00 a.m. and 11:00 a.m. and 1:00 p.m. and 3:00 p.m. daily. This gives Margarida and her coworkers the option of coming in early and getting off early, coming in later and leaving later, or taking a long lunch break. Margarida's employer has adopted which of the following systems? Part-time work Job sharing Compressed workweek Flextime
Flextime
Yuvaan is a front-line supervisor at an automobile manufacturing plant, and he plans to schedule performance feedback interviews with his non-supervisory employees. Which of the following is not a major approach to performance feedback interviews Yuvaan can use for the interviews? Good cop/bad cop Tell-and-listen Problem solving Tell-and-sell
Good cop/bad cop
Ethan works as an associate attorney at a large law firm. In September of last year, Ethan had heard from his fellow associate attorney Mia that the senior partner of the firm was leaving due to personal and professional disagreements with other partners. Mia had heard the news from a junior partner of the firm. Today, through an official e-mail, the law firm confirmed the senior partner's departure, effective immediately. Which of the following refers to the informal communications network within the organization that resulted in Ethan's knowledge of the senior partner's departure before the official announcement was made? Ad hoc committee Task force Grapevine Informal group
Grapevine
Graciela has been a biology instructor at the local community college for the past ten years. She has twice received the excellence in teaching award. Graciela loves her job. Money is not really an issue for Graciela; even though she will never become financially rich through teaching, she is financially secure, and she believes that true wealth comes from life and career satisfaction rather than through money. Graciela would like to finish her career with her current employer. Which of the following can be said about Graciela's morale and morale in general? -High morale leads to dedication, loyalty, and a desire to do the job well. -Motivation and morale are not closely related. -Morale and the employee satisfaction are not closely related. -Research demonstrates that low morale is not related to employee turnover.
High morale leads to dedication, loyalty, and a desire to do the job well.
Ana works as a bank loan officer. She loves her job, gets along well with her supervisor and other coworkers, and thinks very highly of her employer. Which of the following is correct regarding morale? Low morale has no appreciable effect on employee turnover. High morale leads to employee dedication, loyalty, and a desire to do the job well. High morale leads to an employee's desire to do the job well but has no appreciable effect on dedication or loyalty. High morale does not result from the satisfaction of needs on the job or because of doing the job.
High morale leads to employee dedication, loyalty, and a desire to do the job well.
Thomas is considering quitting his service representative position at the local communications company branch office. After only six months on the job, Thomas has concluded that he hates his job, detests his manager, and dislikes the company itself. Which of the following is correct regarding morale? -High morale results only minimally from the satisfaction of needs on the job or as a result of doing the job. -To achieve organizational goals effectively, employees only need the right raw materials, adequate facilities, and efficient equipment. -Morale relates to an employee's attitude or feelings about the job itself, rather than about superiors and the company itself. -Research demonstrates that high morale is not strongly related to employee dedication, loyalty, and a desire to do the job well.
High morale results only minimally from the satisfaction of needs on the job or as a result of doing the job.
According to management consultant James Kerr, an organization's people are its most important asset. James is referring to the significance of which of the following resources available to business?
Human Resources
Which of the following is not a recognized step of the managerial decision-making process? -Implement and evaluate the solution -Select an alternative -Identify opportunities and disregard problems -Generate alternatives
Identify opportunities and disregard problems
Which of the following is correct regarding top managers of an organization? -In terms of planning, they do not determine the firm's strategy since that is the responsibility of the board of directors. -They represent the largest of the three general levels of management. -Their common job titles are typically director, strategic advisor, treasurer, and secretary. -In terms of planning, they are generally responsible for developing the organization's mission.
In terms of planning, they are generally responsible for developing the organization's mission.
Catarina is a human resources manager at an information technology company, and part of her job responsibilities involve forecasting human resources demand at her firm. Which of the following is correct regarding forecasting human resources demand? -Human resources managers use forecasting information to determine the employee qualifications required, but not the number of employees required. -Planners select an exclusive method to predict specific personnel needs. -Planners should base human resource demand forecasts on intuition based on experience. -Increasingly, companies are using specialized software to analyze employee data to make better human resource decisions.
Increasingly, companies are using specialized software to analyze employee data to make better human resource decisions.
Aneko, Tombe, and Zari are well-liked and highly respected line workers at the local tire manufacturing plant. Even though they are just hourly employees, both managers and other line workers come to Aneko, Tombe, and Zari to air grievances, solve problems, and address other work-related concerns. Whenever there is a dispute between management and non-management, both sides usually come to Aneko, Tombe, and Zari to address the dispute (the plant is non-unionized.) Quite often the three, working collectively, are successful in their interventions. Although they were initially reluctant to assume this role, they now actually enjoy serving in this capacity. Which of the following best refers to the collective status of Aneko, Tombe, and Zari? Informal group Grapevine Ad hoc committee Task force
Informal group
Bank of America continuously monitors external data regarding the economy (interest rates, the stock market, inflation, unemployment, etc.) to determine its business prospects for the future and how to adapt to a constantly changing economic environment. This data is known as which of the following?
Informational Resources
Suppose you aspire to become a CEO at a major corporation. You believe you have a legitimate chance to "climb the corporate ladder" to the highest executive management rank due to your ability to deal effectively with other people. More specifically, you believe that you can listen to and build relationships with people, understand their needs and motives, and show genuine compassion. These personal skills are most closely associated with which of the following management skills?
Interpersonal Skills
As a business major in college, Ida has learned a great deal about organizational culture. Which of the following is correct regarding organizational culture? -In a recent survey of 5,000 employees in the United States and Europe, 25 percent of respondents said they viewed corporate culture as more important than salary regarding job satisfaction. -Since it only affects policies, procedures, and practices within an organization, organizational culture cannot influence public perception of the organization. -It can have a powerful influence on employee motivation. -It only exists in large corporations.
It can have a powerful influence on employee motivation
Which of the following is correct regarding transactional leadership? -It is generally inconsiderate of subordinates. -It emphasizes rewards, rather than punishment, to motivate subordinates to achieve organizational goals. -It focuses on productivity and efficiency while disregarding the chain of command.
It emphasizes monitoring employee performance.
Which of the following is correct regarding organizations? -An unincorporated computer repair shop operated by two friends is not an organization, since it is unincorporated. -An unincorporated neighborhood pastry shop operated by a married couple team is not an organization, since it is too small. -It is a group of two or more people working together to achieve a common set of goals. -Chevron Corporation, an American multinational energy corporation that employs more than 40,000 employees and is active in more than 180 countries, does not qualify as an organization since it is too large.
It is a group of two or more people working together to achieve a common set of goals.
Riya is a human resources manager at a large marketing firm in Chicago, Illinois. Which of the following is correct regarding human resources management? -It is also known as staffing and personnel management. -It begins with the retention of human resources. -The acquisition process for skilled employees is rarely competitive. -It consists of all activities involved in acquiring an organization's human resources, with the responsibilities of maintaining and developing human resources relegated exclusively to line managers.
It is also known as staffing and personnel management.
Which of the following is correct regarding the span of management? -It may not change by department within the same organization. -A highly mechanized factory where all operations are standardized necessitates a narrow span of management. -Research has demonstrated that there is a perfect ratio of subordinates to managers. -It is also referred to as the span of control.
It is also referred to as the span of control.
After having just graduated with an undergraduate degree in human resources management, Anasa has accepted a new position as a human resource assistant for a senior care facility. In her new job, Anasa will be learning quite a lot about the employee recruitment process. Which of the following is correct regarding employee recruitment? -Organizations rarely begin the recruiting process by considering current employees as applicants for available positions. -It is the process of attracting both qualified and unqualified job applicants. -Research demonstrates that recruiting from within is not a strong employee motivator. -It needs to be systematic.
It needs to be systematic
As chief operations officer of an office supply company, Alba would like to learn more about workplace diversity. Which of the following is correct regarding workplace diversity? -Wise managers recognize its limitations. -Diverse organizations face frequent marketing and hiring disadvantages. -It presents a challenge to human resource managers and their organizations. -People who embrace workplace diversity frequently are inflexible in the types of positions they will accept.
It presents a challenge to human resource managers and their organizations
As a newly promoted front-line supervisor in a solar panel manufacturing firm, Riko has been asked to conduct year-end performance appraisals of her non-supervisory employees. Which of the following is correct regarding the performance-appraisal process? -It is the evaluation of employees' performance to allow managers to make subjective human resources decisions. -Most do not include a written document. -Almost all manufacturing firms conduct monthly performance appraisals. -It provides an effective basis for distributing rewards.
It provides an effective basis for distributing rewards.
As the manager of a local tire shop, Joel is a vocal advocate of the goal-setting theory of motivation. Which of the following is correct regarding goal-setting theory? It believes that goals should be very general. It states that employees are motivated to achieve goals that they and their managers establish together. It posits that employee commitment to a goal is not necessary since the employee can be motivated to achieve the goal through the threat of negative reinforcement and/or punishment. It believes that goals should be extremely challenging.
It states that employees are motivated to achieve goals that they and their managers establish together.
As a key component of its corporate identity, Apple Inc. constantly strives for innovation, which is a major factor that determines business competitiveness in the information technology, online services, and consumer electronics industries. For Apple Inc., this focus on innovation is an integral part of which of the following? Its job redesign Its hierarchy of needs Its scientific management Its corporate culture
Its corporate culture
In a large home improvement warehouse, there are numerous kinds of positions, which may all differ in terms of activities performed, the level of proficiency required for each activity, and the set of qualifications demanded. These distinctions are the focus of which of the following? Job analysis A skills inventory Workplace diversity A replacement chart
Job analysis
Miguel, a human resources manager who works for a trucking company, is conducting a job analysis of a loading dock position. What are the components of the job analysis Miguel is performing?
Job description and Job specification
Which of the following involves structuring the tasks and activities required to accomplish a firm's objectives into specific jobs to foster productivity and employee satisfaction? Job design Chain of command Organization chart Job rotation
Job design
Tiago works for a shipping company. The shipping company expands each worker's assignments to include additional but similar tasks. Tiago's employer has adopted which of the following motivation techniques? Scientific management Job redesign Management by objectives (MBO) Job enlargement
Job enlargement
Gustavo works for a printing company. Over the past year, the company has implemented a plan that provides employees with variety in their work tasks while giving them some responsibility for, and control over, their jobs. As a result, Gustavo's work motivation has increased dramatically. Gustavo's employer has adopted which of the following motivation techniques? Job enlargement Job enrichment Management by objectives (MBO) Scientific management
Job enrichment
As a human resources manager for a medium-sized accounting firm, Imani has been asked to chair a committee to assess, for the purpose of employee compensation, the relative worth of the various jobs within the firm. In which of the following human resource management tasks will Imani and the committee be engaged? Job description Job analysis Skills inventorying Job evaluation
Job evaluation
Marlon works in a furniture manufacturing plant. Part of Marlon's responsibilities include working in different parts of the plant, performing various tasks such as cutting, shaping, assembling, finishing, and upholstering. Marlon enjoys the variety of tasks, since it keeps his work interesting and empowers him with additional job skills. Which of the following refers to the shifting of employees from one job to another? Job design Job rotation Departmentalization Job specialization
Job rotation
William is the father of a six-month-old child. Riko, who works for the same employer as William, is the mother of a one-year-old child. Their employer has allowed them to "split" the work responsibilities for one full-time position. This allows both William and Riko to spend more time caring for their offspring. In this scenario, the employer has approved which of the following types of work arrangements? Flextime Job enrichment Compressed workweek Job sharing
Job sharing
Malik has worked in an automobile manufacturing plant for the last 14 years. For the entire time he has been employed at the plant, Malik's sole job responsibility has been to install the right front and rear passenger doors on cars that progress along the assembly line. Malik is very bored of the work, and he is considering leaving the plant to pursue a job elsewhere or to obtain a college degree at his local community college. Which of the following refers to the separation of all organizational tasks into distinct tasks and the assignment of different tasks to different people? Job rotation Chain of command Departmentalization Job specialization
Job specialization
Beatriz is a new Yale Law School graduate. She would like to work for a large firm in Los Angeles, and the company has indicated in on its web page that to be considered for a new associate attorney position, the applicant must be proficient in legal writing, have outstanding public speaking skills, have graduated from an Ivy-League law school in the top 10 percent of their class, and have passed the California State Bar Examination. Which of the following refers to the list the law firm has prepared of the qualifications required to be considered for an associate attorney position? Skills inventory Job description Workplace diversity Job specification
Job specification
Nahia, a store manager at a local crafts store, is well regarded by her subordinates. Nahia has a "hands-off" leadership style that provides direction and resources to her employees, while delegating responsibility and decision-making authority to them. In fact, Nahia's employees actually embrace the delegation of responsibility and decision-making authority to them, since this will teach them the skills they need to advance their careers. What kind of leader is Nahia?
Laissez-Faire
Tiana works as a sales associate at a small retail store. Tiana reports to the assistant manager, who reports to the store manager, who reports to the store owner. Which of the following forms of organizational structure is this? Line-and-staff Virtual Matrix Line
Line
Anish works as a senior staff attorney in a legal department for a large engineering company. Anish provides legal advice and expertise to the chief executive officer of the company, who has the discretionary authority to either follow Anish's recommendations or choose other options. Which of the following forms of organizational structure is this? Line Matrix Line-and-staff Virtual
Line-and-staff
Silvia works for a wind turbine manufacturing company that seeks to motivate its employees by having managers and employees collaborate in setting goals. Which of the following motivation techniques does Silvia's employer incorporate in its business practices? Job enrichment Scientific management Job enlargement Management by objectives (MBO)
Management by objectives (MBO)
Malik's responsibilities at the Home Depot where he is employed involve coordinating people and other resources to achieve the goals of his employer. Generally speaking, what is Malik's job?
Manager
Based on what he has learned about employee motivation from his Introduction to Business class, Kesse is a strong advocate of the equity theory of motivation. Which of the following is correct regarding equity theory? -Managers can try to avoid problems arising from inequity by ensuring that rewards are distributed based on performance and that everyone clearly understands the basis for their own pay. -The idea behind equity theory is that employees should be treated like family members. -It is least relevant to compensation as an outcome. -The idea behind equity theory is that employees dislike work and will function only in a highly controlled work environment.
Managers can try to avoid problems arising from inequity by ensuring that rewards are distributed based on performance and that everyone clearly understands the basis for their own pay.
Which of the following is correct regarding financial management as an area of management specialization? -Financial managers manage the systems that convert resources into goods and services. -Financial managers are not primarily responsible for an organization's financial resources, as that responsibility is typically outsourced to an independent accounting firm. -Specific areas within financial management include product management, sales, and distribution. -Many CEOs and presidents of large companies were first trained as financial managers.
Many CEOs and presidents of large companies were first trained as financial managers.
In her Introduction to Business class, Chiara is studying the concepts of motivation and morale. Which of the following is correct regarding these concepts? Morale is the individual internal process that energizes, directs, and sustains behavior. Morale is an employee's attitude or feelings about the job, about superiors, and about the firm itself. Morale and motivation are not closely related. Morale is the personal "force" that causes a person to act in a particular way.
Morale is an employee's attitude or feelings about the job, about superiors, and about the firm itself.
Olivia is having a difficult time at work. Although she has several tasks in her "inbox" to complete this week, Olivia simply cannot seem to even get started on the first one; instead, she keeps reminiscing about the wonderful time she had with her friends boating on the lake last weekend. Olivia lacks which of the following? Empowerment Scientific management Motivation Organizational culture
Motivation
Based on what she has learned about employee motivation from her Introduction to Business class, Mariana is a strong advocate of the expectancy theory of motivation. Which of the following is correct regarding expectancy theory? -Motivation depends on whether employees are threatened with punishment. -Motivation depends on whether employees perceive they are being treated fairly. -Motivation depends on whether employees are treated like family members. -Motivation depends on how much we want something and how likely we think we are to get it.
Motivation depends on how much we want something and how likely we think we are to get it.
Luis, the Texas-based supervisor of Vertex Pharmaceuticals sales team, is currently arranging his sales representatives into groups, with each group strategically designed to focus on specific geographic areas in Texas (Dallas, Houston, San Antonio, etc.) where Vertex does its most significant business. In making these arrangements, Luis hopes to be as efficient and effective as possible, so that Vertex will achieve its established goal of increasing its pharmaceutical sales in Texas by at least 3.5 percent in the upcoming year. Luis is involved in which of the following management functions?
Organizing
Six months ago, Marlon lost his job as a front desk clerk at a downtown hotel. Since then, he has not been able to find another job, and he is "down to his last dollar." Recently, Marlon was evicted from his apartment, and he has been living in his car as a result. Marlon finds it very difficult to sleep in his car. He does not know where he will find his next meal. Marlon is at which of the following levels of Maslow's hierarchy of needs? Self-actualization Social Physiological Esteem
Physiological
What term is often referred to as the "first" management function?
Planning
Meera works as a human resource specialist for a medium-sized plumbing company. Morale at the company has been low over the past several years, with employees complaining about their low pay and minimal employee benefits. In addition to her regular work responsibilities, Meera has been asked to chair a team to address this issue. Once the pay and benefits package for employees has improved and employee morale restored, the team will disband. Which of the following types of teams has Meera been asked to chair? Virtual Cross-functional Problem-solving Self-managed
Problem-solving
Joana works in a large bakery. The production and operations process is centered on an assembly line, and management's overriding focus is to make the assembly line run as fast as possible, subject to the ability of workers to keep up with the speed of the line. Management is data-driven, studies the best way for workers to perform each job, and tries to make the assembly line process as efficient and effective as possible. What theory of motivation does Joana's employer use?
Scientific management
Henry Feuerstein was the founder of Malden Mills, which became the original manufacturer of Polartec polar fleece. On December 11, 1995, the core buildings of the Malden Mills textile plant in Lawrence, Massachusetts burned to the ground, leaving Henry with a choice: He could either commit to rebuild the facility, or he could take the insurance money and retire. In the interests of his employees and the community, Henry quickly chose to rebuild the plant. Henry's actual decision to rebuild involved which step of the managerial decision-making process?
Select an alternative
As a human resource manager for a lobster restaurant in Bangor, Maine, Lian is in the process of gathering information about applicants for several wait staff positions and using that information to choose the most appropriate applications. In which human resources process is Lian engaged?
Selection
Lihua works for a large information technology company. She is part of a highly educated and talented product-design team. The team does not have a traditional manager and has the autonomy to make decisions on its own. Which of the following types of teams is this? Self-managed Virtual Cross-functional Problem-solving
Self-managed
Effia is a managing partner at a local accounting firm. When Effia first became a managing partner three years ago, she was responsible for overseeing eight associate accountants. Currently, she now has responsibility for overseeing 14 associate accountants. Which of the following refers to the number of workers who report directly to one manager? Decentralization Job rotation Span of management Job specialization
Span of management
Suppose that your local community college is experiencing major financial difficulties due to significant cuts in government funding. To address these seemingly permanent financial challenges, the college has created a budget review committee to review departmental budget requests on an annual basis, with "strict scrutiny" being the standard for departmental budget approval. Which of the following types of committees has the college created? Grapevine Standing Task force Ad hoc
Standing
Suppose that oil giants Chevron Corporation and Marathon Petroleum Corporation are considering a merger. Both companies have created committees to assess the advantages and disadvantages of the proposed merger, and the work of both committees (along with government regulatory approval) will play a large role in determining whether the merger occurs. Which of the following types of committees have Chevron Corporation and Marathon Petroleum Corporation created to address the proposed merger? Grapevine Standing Task force Ad hoc
Task force
ito has been diagnosed by his treating psychiatrist as clinically depressed. Kito plans to notify his work supervisor of this diagnosis, and he expects his employer to accommodate his mental disorder by allowing him some time off for therapy sessions, recovery, etc. Which of the following laws arguably entitles Kito to reasonable employment accommodation based on his clinical depression? The Occupational Safety and Health Act of 1970 The Americans with Disabilities Act of 1990 The Family and Medical Leave Act of 1993 The Civil Rights Act of 1991
The Americans with Disabilities Act of 1990
As an experienced human resources management assistant for a community college, Ricardo has accepted hundreds of employment applications from candidates over the years. Which of the following is correct regarding employment applications? -Despite technological advances in human resources management, paper applications are still quite common. -Employment applications are also known as resumes. -The data from applications are used for two purposes: to identify applicants who are worthy of further scrutiny, and to familiarize interviewers with applicant backgrounds. -An employment application is not particularly useful for collecting factual information about a candidate.
The data from applications are used for two purposes: to identify applicants who are worthy of further scrutiny, and to familiarize interviewers with applicant backgrounds.
Which of the following requires a narrow span of management? -The manager and the subordinates are very competent. -Few new problems are expected to arise. -The manager has much work to do in addition to supervising workers. -The organization has a well-established set of standard operating procedures.
The manager has much work to do in addition to supervising workers.
Ethan is a front-line supervisor at a small hosiery manufacturing company. He has worked in this position for the past eight years. Based on his experience, Ethan believes that workers are inherently lazy, and they can only be motivated through threats of punishment such as poor performance evaluations, no pay raises, and job loss. Ethan's management philosophy relates to which concept of employee motivation? Theory Q Theory Z Theory Y Theory X
Theory X
Constanza is a manager at a financial services firm. She has worked in this position for the past three years. Based on her experience, Constanza believes that employees are inherently motivated "self-starters." She believes that employees assume responsibility and work toward organizational goals. Constanza's management philosophy relates to which concept of employee motivation?
Theory Y
Quentin is a solo practitioner who owns and operates his own law firm. He has five employees. Quentin's management philosophy is on "we" rather than "us versus them." He encourages participative decision-making from all of his employees. Quentin views each of his employees as a family member, frequently inviting them to cook-outs and parties at his house. He has even been known to "pick up the tab" for an employee's child's college tuition from time to time. Quentin's management philosophy relates to which concept of employee motivation?
Theory Z
Which of the following is correct regarding administrative managers? -They are typically associated with specific functional areas. -They coordinate the activities of specialized managers in operations, finance, marketing, or human resources management. -They are charged with the responsibility of managing an organization's human resources programs. -They specialize in operations, finance, marketing, or human resources management.
They coordinate the activities of specialized managers in operations, finance, marketing, or human resources management.
Which of the following is correct regarding middle managers of an organization? -Titles at the middle-management level include secretary, treasurer, and parliamentarian. -They implement the strategy and major policies developed by first-line managers. -They make up the largest group of managers in most organizations. -They do not develop tactical and operational plans since that is the responsibility of top management.
They make up the largest group of managers in most organizations.
Jeff Williams currently serves as the chief operating officer (COO) of Apple Inc. At what level of management is Jeff?
Top Management
Since the COVID-19 pandemic began in the United States in 2020, Deja's marketing team at the insurance company she works for in Dallas has not met in the company's office space. Instead, team members communicate via Zoom (video teleconferencing) and other electronic media. Deja still lives in a high-rise apartment in uptown Dallas. Her favorite co-worker Demond, who is also a marketing team member, has moved to San Antonio. Another team member, Ana, has moved back to her hometown of Olympia, Washington. Deja, Demond, and Ana are still full-time employees and communicate electronically to satisfy their team responsibilities. Which of the following types of teams is this? Virtual Self-managed Problem-solving Cross-functional
Virtual
Zari, a newly promoted human resources manager, is eager to acquire information about workplace diversity in the United States. Which of the following is correct regarding workplace diversity? -African Americans make up about 23 percent of U.S. workers. -Currently, the U.S. workforce is not very diverse. -A relatively small number of immigrants have entered the U.S. workforce in recent decades. -Women make up about 47 percent of the U.S. workforce.
Women make up about 47 percent of the U.S. workforce.
As a warehouse worker at Amazon.com, Inc., Ayana realizes that there are many differences among her coworkers based on factors such as age, race, ethnicity, gender, sexual orientation, and ability. Which of the following refers to these differences? Job analysis Replacement chart Workplace diversity Skills inventory
Workplace diversity
