MGT 202

Which of the following statements correctly describes a shamrock organization?

A core group of full-time and part-time, long-term workers, supported by others who work on contracts.

Shows performance results to supervisor

Accountability

Which of the following is (are) a mutual benefit of MNC host-country relationships?

All of these ARE mutual benefits of MNC host-country relationships.

Management can assess human sustainability by asking which of the following questions?

All of these.

Which of the following is NOT part of the general environment?

Competitors

Which of the following accurately describes the dimensions of environmental uncertainty?

Complexity and rate of change

Which of Katz's essential managerial skills is most important for top level managers?

Conceptual skills

he process of measuring performance and taking action to ensure desired results.

Controlling

_____ is(are) a shared set of beliefs, values, and patterns of behavior common to a group of people.

Culture

______ is the confusion and discomforts a person experiences when in an unfamiliar culture.

Culture shock

Your boss suggests that it would be a mistake to hire a qualified job candidate because she is female. The boss believes that she will be more concerned with her family than with her job. This is an example of which type of ethical dilemma?

Discrimination

The _________ is a political and economic alliance of European countries that have agreed to support mutual economic growth by removing barriers that previously limited cross-border trade and business development.

EU

Suppose Susan from USA works for a multinational company and has just arrived in a remote country in Africa for her work assignment. At the first problem she encounters in speaking the language, she exclaims loudly, "I wish everyone in this little country just spoke English like the rest of the civilized world!" Susan's behavior is an example of which of the following concepts?

Ethnocentrism

The euro is now the common _____ currency.

European

Which of the following is an MNC complaint about host countries?

Foreign exchange restrictions

When Nissan opened a plant in Canton, Mississippi, shifting some production to North America, Nissan was employing which direct investment strategy?

Foreign subsidiary

_________ is the process of growing interdependence among elements of the global economy.

Globalization

_____ is the process of turning new ideas into innovations that reduce the carbon footprint of an organization or its products.

Green innovation

When Gino is credited with being a manager who understands his employees and himself, and who works well with all the members of his team, which essential managerial skill is being described?

Human skill

Suppose a cosmetics company operating in the United States pays a fee to a French company to be able to make the French company's products in the U.S. Which market entry strategy is the United States' company utilizing?

Licensing

Staff managers support

Line workers

_ is the process of defining and assigning tasks, allocating resources, and providing resource support.

Organizing

__________ tries to forecast political disruptions that can threaten the value of a foreign investment.

Political risk analysis

justice is concerned that policies and rules are fairly applied.

Procedural

_____ innovation results in better ways of doing things.

Process

__ innovations result in new or improved goods or services.

Product

_____ innovation results in new or improved goods or services.

Product

A company gives talented staff free time to experiment and create new products and applications. Which form of innovation does this illustrate?

Product innovation

____ _ is the quantity and quality of work performance, with resource utilization considered.

Productivity

The three Ps of organizational performance consist of which of the following?

Profit, people, and planet

_____ is the return of jobs from foreign locations as companies establish new domestic operations.

Reshoring

_ innovation is launched from lower organizational levels and diverse locations, including emerging markets.

Reverse

What recognizes the potential for valuable innovations to be launched from lower organizational levels and diverse locations, including merging markets?

Reverse innovation

Netflix turned movie rental into a subscription business and Redbox put it into a vending machine; Zynga made "paying for extras" profitable in free online games. These examples BEST illustrate _____ innovation.

Social business

Which of the following terms describe a group composed of suppliers, governments, customers, owners, media, and local communities?

Stakeholders

_ means acting in ways that support a high quality of life for present and future generations.

Sustainability

____________ are taxes that governments levy on imports from abroad.

Tariffs

The ability to use technology and commitment to stay informed on the latest technological developments is called?

Tech IQ

Which of the following is the correct explanation for the term "stakeholders"?

The persons, groups, and institutions directly affected by an organization.

Which of the following is NOT a global learning goal?

To find a universal set of management principles

The Foreign Corrupt Practices Act makes it illegal for __________.

U.S. businesses to make payoffs abroad to gain international business contracts

_____ is the degree to which a society tolerates risk and change.

Uncertainty avoidance

what term refers to the underlying beliefs and attitudes that help determine behavior?

Values

A(n) _____ strategy of corporate social responsibility focuses on satisfying society's ethical expectations.

accommodative

A(n)__ manager fails to consider the ethics of her or his behavior.

amoral

Licensing agreement

an agreement in which one firm gives another firm the right to produce and market its product in a specific country or region in return for royalties

The research of Mintzberg and others concludes that managers __________.

are never free from the pressures of performance responsibility

A formal statement of values and ethical standards is known as

b. a code of ethics.

The triple_ line assesses the economic, social, and environmental performance of organizations.

bottom

It is common in Malaysian culture for people to value teamwork and to display great respect for authority. Hofstede would describe this culture as high in both __________.

collectivism and power distance

Tool Makers, Inc. make garden rakes extremely well and of the best quality in the industry. Their rakes are difficult to copy, and give it an advantage over competitors in the marketplace. It can be said that Tool Makers have a(n):

competitive advantage.

As managers pursue ___________ decision making is often complicated by __________-- a lack of complete information regarding what exists in the environment and what developments may occur.

competitive advantage; environmental uncertainty

In Katz's framework, top managers tend to rely more on their _________ skills than do first-line managers.

conceptual

The management function of __________ is being performed when a retail manager measures daily sales in the women's apparel department and compares them with daily sales targets.

controlling

Kristy is social-centered. She makes decisions based on social norms, meeting the expectations of group memberships, and living up to agreed-upon role obligations. Kristy is in the _____ level of Kohlberg's moral development.

conventional

One of the ways that corporations might better take into account their responsibility for being good environmental citizens is to redefine the notion of profit to: Profit - Revenue - Cost of Goods Sold - __________.

costs to society

John is excited about managing a marketing department for his company in Italy. He enjoys traveling to different countries. He has a high level of cultural awareness by accepting and adapting to new cultures. John's behavior is characteristic of

cultural intelligence.

The general environment of organizations is comprised of all conditions in the external environment that forms a background context for managerial decision making. Classifications within the general environment include all of the following EXCEPT:

customer conditions.

The composition of a workforce in terms of differences among people on gender, age, race, ethnicity, religion, sexual orientation, and able-bodiedness is called workforce:

diversity

Performance ___ _ is an output measure of task or goal accomplishment.

effect iveness

_ intelligence is the ability to manage ourselves and our relationships effectively.

emotional

What term is used to describe the world's storehouse of natural resources, things like land, water, and minerals?

environmental capital

Identifying strengths and weaknesses, potential costs and benefits, and potential markets or applications is step ______ of the innovation process.

four

An ethical _ is a personal rule or strategy for making ethical decisions.

framework

The _ environment consists of economic, legal-political, sociocultural, technological, and natural environment conditions in which the organization operates.

general

In _____, materials or services are purchased around the world for local use.

global sourcing

International joint ventures are types of ____________ in which foreign and domestic firms act as partners by sharing resources and knowledge for mutual benefit.

global strategic alliances

Corporate__ is the oversight of top management by a board of directors.

governance

A(n)_ venture is a foreign subsidiary built from the ground up by the foreign owner.

greenfield

Hofstede would describe a culture whose members respect age and authority and whose workers defer to the preferences of their supervisors as __________.

high power distance

Environments with _____ rates of environmental change and _____ complexity require the greatest flexibility and adaptation.

high; high

The first step in Hamel's wheel of innovation is __________.

imagining

PAG Clothing buys foreign-made apparel and sells them in domestic market. PAG can be described as engaging in:

importing

In the _ view, ethical behavior advances long-term self-interests.

individualism

In Hofstede's study of national cultures, America was found to be the most __________ compared with other countries in his sample.

individualistic

_ is the process of taking a new idea and putting it into practice.

innovation

Performance efficiency is a _ measure of resource cost associated with goal accomplishment

input

Preferences regarding the means to desired ends are instrumental values

instrumental values

The collective brainpower or shared knowledge of a workforce is called

intellectual capital.

Ethics_indicates the degree to which an issue or a situation is recognized to pose important ethical challenges.

intensity

Jose, a bank officer, takes the time to fully explain to an applicant why he is being turned down for a loan and does his best to answer all the applicant's questions without being demeaning toward him in any way. Jose is reflecting the ethical concern of __________ in his behavior.

interactional justice

A form of international business that falls into the category of a direct investment strategy is __________.

joint venture

Sharon, a new manager in the Finance Department, found ways to inspire and motivate employees with meeting project goals, in turn, increasing work productivity. She focused on the managerial function of

leading

he process of arousing enthusiasm and inspiring efforts to achieve goals is called

leading

Business complaints about copyright protection and intellectual property rights in some countries illustrate how differences in __________ can impact international operations.

legal environments

Internet censorship faced in foreign countries by firms such as Google is an example of how differences in __________ factors in the general environment can cause complications for global business executives.

legal-political

What is a new trend in the workplace?

less concern for work-life balance among the new generation of workers

A culture that places great value on expressing meaning in the written or spoken word is described as __________ by Hall.

low-context

According to Robert Katz, technical skills are most essential for ______ level managers.

lower

a _ system transforms resource inputs from the environment into product outputs

managment

The process of building and maintaining good working relationships with others who may help implement a manager's work agendas is called __________.

networking

Raj's primary responsibility is that of assigning tasks, allocating resources, and coordinating work activities in his department at Toddler Toys. This describes which of these functions?

organizing

When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of __________.

planning

At XYZ Consulting Company, managers always take leadership in social initiatives by holding fundraisers to raise money for after-school programs in the local community. XYZ Consulting Company pursues a(n) _____ strategy of social performance.

proactive

If your organization's approach to corporate social responsibility is most accurately articulated as "Take leadership in social initiatives," a(n) __________ strategy is being utilized.

proactive

Innovation in and by organizations has traditionally been addressed in three types of innovations: ______ innovations, _____ innovations, and _____ innovations.

product, process, business model

The 3 P's of organizational performance are, people, and planet.

profit

The classical view of CSR is that business should focus on

profits

Productivity is a measure of the quantity and _________ of work produced, relative to the cost of inputs.

quality

Two dimensions that determine the level of environmental uncertainty are the number of factors in the external environment and the __________ of these factors.

rate of change

Cultural _ suggests there is no one right way to behave; ethical behavior is determined by its cultural context.

relativism

Globalization is the world-wide interdependence of ________, ________, and ________.

resource flow, product markets, business competition

An effective manager achieves both high-performance results and high levels of _________ among people doing the required work.

satisfaction

The last step of the innovation process is referred to as _____.

scaling

The _____ environment includes the people and groups with whom an organization interacts.

specific

are the persons, groups, and other organizations that are directly affected by the behavior of the organization and that hold a stake in its performance.

stakeholders

The manager's role in the "upside-down pyramid" view of organizations is best described as providing __________ so that operating workers can directly serve _________.

support, customers

Organizations with real commitments to _____ pursue specific goals like carbon reduction, energy efficiency, ethical sourcing, and food security.

sustainability

ABC International employs workers at low wages for long hours and in poor working conditions. ABC can be described as a ______.

sweatshop

The World Trade Organization would most likely become involved in disputes between countries over __________.

tariffs

Work preferences of different generations and public values over things like high pay for corporate executives are examples of developments in the __________ environment of organizations.

task

A(n)_ skill is the ability to use expertise to perform a task with proficiency.

technical

Preferences about desired end states, for example, self-respect, family security and happiness, are known as

terminal values

A(n) _________ is a global corporation or MNE that operates worldwide on a borderless basis.

transnational corporation

The difference between an international business and a transnational corporation is that the transnational __________.

tries to operate around the world without a strong national identity

Environmental_ is a lack of information regarding what exists in the environment and what developments may occur.

uncertainty

When a manager makes a decision to cut 30 percent of a plant's workforce in order to keep the plant profitable and save the remaining jobs, he or she is using the ____________ view of ethics.

utilitarian

The underlying beliefs and attitudes that help determine behavior are referred to as ______.

values

A(n) ___ _ exposes the misdeeds of others in organizations.

whistleblower

Michael is an individual who exposes the misdeeds of others in his organization in order to preserve ethical standards and protect against wasteful, harmful, or illegal acts. Michael can be described as a(n)

whistleblower