MGT 2530 Ch. 6; 8-10 PQs

A group member who says _________________ is performing a maintenance role.

"Juan, you have been quiet lately. What do you think?"

________ is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue.

Avoiding

________ is the process of interpreting and making sense of a message.

Decoding

Folding arms, crossing hands, and crossing legs communicate

Defensiveness

Which of the following tips should be used by employees having a personality conflict with another employee? -Avoid communicating directly with the other person. -Emphasize problem solving and common objectives. -Try to get coworkers to side with them. -Immediately seek help from the boss, even for slight conflict situations. -Go to the human resources department when the conflict first occurs.

Emphasize problem solving and common objectives

Which of the following is not a step of the TED protocol for effective presentations? -Frame your story -Plan your delivery -Plan your multimedia -Develop your stage presence -Evaluate your presentation

Evaluate your presentation

Which of the following statements about incivility is false? -Incivility is common. -Incivility results from interactions with coworkers, but not from bosses or subordinates. -Bullying is most often evident to others. -Bullying affects even those who are not bullied. -Bullying has group-level implications.

Incivility results from interactions with coworkers, but not from bosses or subordinates.

________ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

Mediation

___________ represents an individual's general tendency to think, feel, and behave in ways associated with ethical and unethical behavior.

Moral character

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Personality

Which of the following is not an element of an effective social media policy? -Outline consequences for violations -Align the policy with the organization's culture -Define what is considered illegal -Clarify what is confidential -Prepare everyone to be a spokesperson for the company's online policies

Prepare everyone to be a spokesperson for the company's online policies

________ teams are assembled to tackle a particular problem, task, or project.

Project

Neal has asked Liz, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is Neal in?

Put it together

Which of the following should a person do to avoid conflict? -Be indecisive in improving the outcome. -Withhold the truth if needed. -Use judgmental language. -Stop ignoring conflict. -Lose sight of the ultimate goal.

Stop ignoring conflict

Christopher, a department manager, is attending the monthly budget planning meeting where all the department managers report on their current status. Both before and after his own presentation, he sits forward in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after their responses. He is exhibiting the ________ style of listening.

active

The ___________ styles are inappropriate when the issue is important to you.

avoiding and obliging

When calling on prospective clients, all of the following are workable communication strategies except -seeking referrals and recommendations -networking with industry organizations and other professional groups -communicating through company social media accounts. -signing up for online newsletters -cold calling prospective clients

cold calling prospective clients

What are the 3 Cs of team players?

committed, collaborative, competent

Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members.

composition

Forms of trust include all of the following except: -constructive -contractual -communication -competence -character

constructive

An ________________ is the person who promotes greater understanding through examples or exploration of implications for a group

elaborator

_________________ is a means of weakening a behavior by ignoring it or making sure it is not reinforced.

extinction

Linguistic style includes all of the following except -use of stories -pacing and pausing -word choice -eye contact -use of jokes.

eye contact

A ______________ is a set of expected bheaviors for members of the group as a whole

group role

Which of the following is an organizational function of a group? -fulfilling the need for affiliation -reducing anxieties -building self-esteem -implementing complex decisions -providing an opportunity to test perceptions of social reality

implementing complex decisions

Sources of noise affect all the links in the communication process. Which of the following is not a source of noise? -language differences -speech impairment -illegible handwriting -poor hearing -in-person, face-to-face conversation

in-person, face-to-face conversation

Which of the following is not a situation that commonly produces workplace conflict? -personality differences -change -individual needs being met -poor management -unclear roles and responsibilities

individual needs being met

Effective feedback is

information

Which 3 roles are especially important to groups?

initiator, orienter, energizer

Which of the following is not an example of a crucial conversation? -a negative performance review -ending a relationship -inviting a friend to dinner -confronting a teammate who is frequently late to meetings -critiquing a colleague's report

inviting a friend to dinner

Last week, a major construction project began on Brandon's normal route to work. After two days of getting angry and being late to work, Brandon found a new way to go which was slightly longer, but faster. Which of the following processes did Brandon engage in?

negative reinforcement

In the recency perceptual error, a person

overrelies on info from the last portion of the review period

Marcos set himself a goal of being able to hold plank for 5 minutes by the end of 4 weeks. This is a(n) ___________________ goal.

performance

In which stage of the group development process are group members asking, "How can I best perform my role?"

performing

Which of the following is not a factor that affects perceptions of feedback?

personal relationship with the feedback giver

Which of the following is not a primary output and function of most performance management systems? -providing punishment -performance ratings -feedback -career planning -documentation for legal purposes

providing punishment

Skinner labeled unlearned reflexes or stimulus-response connections as ________________ behavior.

respondent

What kind of goal is best for jobs that are dynamic but in which nearer-term activities and milestones can be defined?

task

A major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.

the dialectic method

Samantha is ambitious and has taken a position with XYZ Corporation as a management trainee. She is looking forward to going through challenging projects as she rotates through several departments of the company over the next two years. However, she also just became engaged, and wants to spend time with her fiancé. Which of the following would best describe what Samantha is seeking?

total rewards