MGT 291 Chapter 15
radical innovation (sometimes called disruptive innovation)
a major breakthrough that changes or created whole industries
organizational culture
a system of shared values, norms, and assumptions that guide members' attitudes and behaviors
passive conflict management norms
avoid addressing conflict
cultures of inclusion
the extent to which majority members value efforts to increase minority representation, and whether the qualifications and abilities of minority members are questioned
artifacts
the physical manifestation of the culture including open offices, awards, ceremonies, and formal lists of values
espoused values and norms
the preferred values and norms explicitly stated by the organization
innovation
the process of creating and doing new things that are introduced into the marketplace as products, processes, or services
organizational socialization
the process through which employees learn about the firm's culture and pass their knowledge and understanding on to others
socialization
the process through which individuals become social beings
assumptions
those organizational values that have become so taken for granted over time that they become the core of the company's culture
enacted values and norms
values and norms that employees exhibit based on their observations of what actually goes on in the organization
incremental innovation
continues the technical improvement and extends the applications of radical and systems innovations
systems innovation
creates a new functionality by assembling parts in new ways
intrapreneurship
entrepreneurial activity that takes place within the context of a large corporation
disagreeable conflict management norms
resolve conflict competitively
agreeable conflict management norms
resolve conflict in a cooperative manner
active conflict management norms
resolve conflict openly
conflict culture
shared norms for managing conflict