MGT 300 CH. 12 REVIEW

Objective

- An appraisal that is based on facts and results that can be quantified is a(n) ______ appraisal. - Duncan was the most prolific writer at the website, posting fifteen stories a day to everyone else's six or seven stories. On a purely numerical basis, his editor gave him a positive ______. When he started appraising the quality of what he was posting, however, it was another story, as Duncan's accuracy and underhanded ways of getting his stories were questionable.

Title VII of the Civil Rights Act

Discrimination in employment pay, promotion, or firing decisions on the basis of race, religion, sex, color, or national origin is prohibited by the ______.

- Mover - Construction Worker

For which of the following jobs would it be appropriate to conduct a physical abilities test as part of the job interview?

- performance dimensions specified in advance. measures specified in advance.

Formal appraisals are based on:

- Recruitment - Selection

In order to attract and hire employees with the skills, abilities, and experience to help the organization achieve its goals, managers use:

Presented with possible job scenarios and asked how they would handle them

In situational interviews, job candidates are ______.

- No major changes in responsibility. - No major changes in authority levels.

Lateral moves are job changes that usually entail:

Intentional Discrimination

The Civil Rights Act of 1991 prohibits discrimination and allows the awarding of punitive and compensatory damages in addition to back pay in cases of ______.

Men and women

The Equal Pay Act of 1963 requires that ______ be paid equally for equal work.

- High costs. - Increased training due to lack of knowledge about the organization. - Uncertainty regarding how the individual will perform.

The disadvantages of external recruiting include:

Performance Tests

The measurement of an applicant's execution of actual tasks is a ______ test.

Wide variety of job experiences

To develop top managers with an understanding and expertise in a variety of functions, employers look for employees with a(n) ______.

- Background information - Interviews - References - Performance tests - Paper-and-pencil tests - Physical abilities test

Which of the following are selection tools that managers can use to sort out relative qualifications of job applicants and appraise their potential for being good performers in a particular job?

- Ability - Personality

Which of the following are the main types of written tests used in the employee selection process?

- They are more likely to yield valuable information. - They are less influenced by interviewer bias. - They are less subjective.

Which three of the following are reasons that structured interviews are superior to unstructured interviews?

(Human Resource) Planning

As part of human resource ______ process, managers engage in forecasting activities regarding current and future human resource their organizations need.

Job Analysis

Before managers begin to recruit potential candidates, they create job descriptions for the open positions that list the knowledge, skills, and abilities necessary to perform them. This process is known as a ______.

Equal Pay Act

Equal pay for performing equal work by men and women is required by the ______ Act.

The same standard questions

In a structured interview, managers ask each applicant ______.

Physical Ability

Job positions, such as those of construction workers and police officers, are appropriate for ______ tests, which measure strength and stamina

Performance

Pay is generally determined by factors such as characteristics of the organization, characteristics of the job, and levels of ______

44%

Research indicates that about ______ of job applicants provide some form of false information about their employment history.

Unstructured (Interview)

When an interview is more like an ordinary conversation with no predetermined set of questions, this is an example of a less formal type of interview and is referred to as a(n) ______ interview.

Training

When employees are taught how to perform their current jobs by acquiring and using knowledge and skills that allow them to do their jobs more effectively, this is referred to as ______.

Formal

When evaluations are given at set times during the year and are based on performance dimensions as well as on past measures, this is a ( ) appraisal

Actual Work Situation

Whenever training and development take place, it is vital for managers to promote the transfer of the knowledge and skills acquired to the ______.

- Results - Behavior - Traits

Which three of the following factors are evaluated by performance appraisals?

- Customers. - Peers. - Subordinates. - Their manager.

With a 360-degree performance appraisal, managers are evaluated by

Ordinary Conversation

An unstructured interview proceeds more like a(n) ______.

Possesses the skills necessary to perform the job well

Paper-and-pencil ability tests assess if applicants ______.

other companies in the same industry

Pay level refers to how an organization's pay incentives compare to ______.

Job performance and contributions to the organization

Performance appraisal is the evaluation of employees' ________.

How well applicants perform an actual job task

Performance tests are designed to measure ______.

Human Resource Planning Examples

Since their expansion and state-wide marketing campaign, business has skyrocketed at True Grit Car Detailing. Adrienne projects that starting now and into the coming year, the company will need to hire up to 500 additional employees. Adrienne is engaging in ______.

Human Resource Management

The activities that managers create to attract and retain employees and to ensure that they perform at a high level to help an organization accomplish its goals are called ______.

Selection

The process that managers use to determine the relative qualifications of job applicants and their potential to perform well in a particular job is known as ______.

No major changes in responsibility and authority levels

A lateral job change entails ______.

360-Degree Appaisal

A performance appraisal by several peers, subordinates, and sometimes clients who are in a position to evaluate the manager's performance is known as a(n) ______.

Conduct some form of background check

To verify information provided by applicants and to uncover negative information, almost all companies surveyed noted that they ______.

Varied

Top managers need to develop an understanding of, and expertise in, a variety of functions, products and services, and markets. This is referred to as a(n) ______ work experience.

Use their newfound expertise on the job

Trainees should be expected to ______.

- Applicants are already familiar with the organization. - It increases employee motivation and morale. - It is less time-consuming than external recruiting. - Managers already know the candidates and their skills, abilities, and actual behavior on the job.

What are the advantages of internal recruiting?

To make hiring decisions regardless of a candidates' gender, race, country of origin, religion, age, ability, or disability.

What are the goals of the equal employment opportunity (EEO) laws and regulations on a local, state, and national level in the United States?

Internal and External

What are two types of recruitment?

A Situational Interview

What type of interview presents candidates with a scenario that they would likely encounter on the job for which they are being interviewed?

A lateral move

- A job change that entails no major changes in responsibility or authority levels is a ______. - Ariel is a marketing assistant at a major publishing company. She wants to try her hand at the editorial side of things so she asks to be moved over to the editorial team. While this move does not require a change in status, she is excited to try something new, despite this being a(n)

Subjective

- A performance appraisal that is based solely on a manager's perception of an employee's traits, behaviors, or results is a(n) ______ appraisal. - Although Duncan's editor gave him high marks for being the most prolific writer on his website's editorial team, he found his style and his work ethic to undermine his colleagues, and at times, he found his work to be sloppy. He noted both of these items in his ( ) appraisal.

Realistic Job Preview

- An honest assessment of the advantages and disadvantages of a job and organization is a ______. - Sandeep and Rebecca are interviewing for an opening in the sales department. They are explaining to candidates that since the company has expanded to Europe and Asia, there is a lot more travel, which is both good and bad. It is exciting, yet exhausting, and there are cultural differences that everyone is trying to navigate. Sandeep and Rebecca are providing a(n) ______.

Human Resource Management

- Attracting and retaining employees with the skills, abilities, and experience to help the organization achieve its goals is a key component of a ______ management system.

Equal Employment Opportunity

- Legally mandated nondiscrimination in employment on the basis of race, creed, sex, or national origin - To ensure that all citizens have an equal opportunity to get a job regardless of their gender, race, country of origin, religion, age, or disabilities is the goal of ______.

Trait

- Managers can assess subordinates on personal characteristics that are relevant to job performance, such as skills, abilities, and personality, when ______ appraisals are used. - Sam, a social worker, is assessed based on his empathy and concern for others. This is an example of a(n) ______ appraisal.

Personality Tests

- Measures of such characteristics as emotional states, interpersonal relations, and motivation - Measures individual traits and characteristics - When a test is given to applicants to assess their personality traits and characteristics, such as trustworthiness, that are relevant to job performance, this is an example of a ______ test.

Reliability

- The extent to which a test yields consistent results, as assessed by the consistency of scores on two halves of the test, on alternate forms of the test, or on retesting - Managers must ensure that whenever tests are performed, whether they are performed on interviews or products, the same tool or tests must measure for ______ with the results being similar. - When testing for ______, the goal is to ensure that the tool used for testing comes up with the similar results each time it is used.

Ability Tests

- The extent to which applicants possess the skills, such as verbal comprehension, necessary for task performance are measured by ______.

(Job) Specifications

- The part of a job analysis in which managers focus on what knowledge and skills candidates will need to perform their job are the job ______. - As part of managers' job analysis, they must prepare a ______, which includes the knowledge, skills, and abilities needed to perform the job being analyzed. - The knowledge, skills, and abilities needed to perform the job make up the ______.

External Recruiting

- The process of developing a pool of qualified job applicants from outside the company - When a manager attends career fairs at local colleges and meets with groups in the community to look for potential recruits, this is known as ______ recruiting.

Internal Recruiting

- The process of developing a pool of qualified job applicants from people who already work in the company. - One of the advantages to ______ recruiting is that managers have considerable information about employees' skills and behaviors.

Job Description

- The tasks, duties, and responsibilities that make up a job are the key elements of the job ( ). - When a manager undertakes the responsibility of identifying tasks, duties, and responsibilities for a particular job, this is referred to as preparing a(n) ______.

Validity

- This is the degree to which a tool or test measures what it intends to measure; in other words, ______ assesses whether or not what it is measuring is reliable based on multiple tests using the same tool. -

On-The-Job Training

- What is the type of training that occurs as employees are doing their work? - Nora, a newly promoted manager who had been training with Roland, was preparing her budget report to present to the board. Roland stopped by to ask if she needed any more help doing her final tallies. "I think I finally nailed it!" Nora said, "But thanks so much for your help with this new program. It really is more efficient." What type of experience did Roland provide for Nora?

Structured

- When managers ask all of the job applicants the same set of standard questions in an interview, this is an example of a(n) ______ interview. - ( ) Interviews are less likely to reflect an interviewer's bias and are less subjective

Performance Appraisal

- When managers evaluate employees' performance to assess their contributions to the organization, this is called a(n) ______. - Traits, behavior, and results are the three types of performance ______.

Paper-And-Pencil

Ability and personality tests are the two main types of ______ tests.

Over the Internet

How might external recruitment in today's organizations be supplemented?

- More flexibility - Lower cost

Human resource planning sometimes encourages managers to outsource because they desire:

Employee recruitment and behavior

Human resources management includes activities managers engage in regarding ______.

Outsourcing

When managers use suppliers and manufacturers outside of the organization to provide goods or services the company previously supplied itself, it is called ( ).

Acquire the knowledge and skills they need

When organizations invest in training for their employees, they want to ensure that their employees know how to perform their current jobs at the highest level by helping them ______.

Selection Tools

When trying to assess whether an applicant will be a good performer, managers utilize interviews, background information, paper-and-pencil tests, and references, which are known as _____.

- Managers can contract for only the work that is needed. - Managers do not need to invest in training. - The organization does not have to provide benefits.

When work is outsourced, costs can be lower because:

Because it measures the degree to which the tool or test can measure a candidate's or an employee's performance on a task or job in question

Why is testing for validity so important?