MGT 300 Exam 1

The extent to which people like, respect, and are satisfied with themselves is known as: A. self-concept. B. self-esteem. C. self-verification. D. self-enhancement.

B. self-esteem

Emotional dissonance is: A. The emotion people experience when they are dissatisfied with their paycheck B. A significant cause of stress and job burnout C. Present whenever emotional labor is not required in jobs D. The main source of unethical conduct in organizational settings

B. A significant cause of stress and job burnout

_____ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad. A. Performance orientation B. Ethics C. Multicultural team D. Legal obligation

B. Ethics

Derek is a relationship counselor. Anthony and Susan seek help from Derek to save their failing marriage. The drive to _____ has caused Anthony and Susan to seek help from Derek. A. acquire B. comprehend C. defend D. bond

C. Defend

_____ refers to goal-directed behaviors under an individual's control that support organizational objectives. A. Organizational citizenship B. Counterproductive work behavior (CWB) C. Task performance D. Maintaining attendance

C. Task Performance

Which of the following perspectives of organizational effectiveness argues that companies take their sustenance from the environment and, in turn, affect that environment through their outputs? A. Stakeholder B. Systematic research C. Organizational learning D. Open systems

D. Open Systems

An individual's self-concept can be described by four characteristics: complexity, consistency, character, and clarity.

False

A global mindset includes an individual's capacity to empathize and act effectively across cultures.

True

According to the expectancy theory, which of the following would be a way to increase an employee's E-to-P expectancy? A. Assure the employee that he or she has the necessary competencies. B. Measure job performance accurately. C. Provide examples of where good performance has resulted in higher rewards. D. Distribute rewards that employees value.

A. Assure the employee that he or she has the necessary competencies

Sandy is an R&D manager at a manufacturing plant, and her self-concept is considered to have low complexity. Which of the following would most likely be what she considers as her most important identities? A. Manager, engineer, and family income earner B. Mother, manager, and family income earner C. Wine connoisseur, manager, and mother D. Wife, engineer, and mother

A. Manager, Engineer, and family income earner

Which of the following is the highest level need in Maslow's hierarchy of needs? A. Self-actualization B. Esteem C. Safety D. Power

A. Self-actualization

Generally, brands placed on the upper shelves of supermarkets receive greater attention than those on the lower shelves. This is an example of _____. A. selective attention B. stereotyping C. halo effect D. behavior modification

A. selective attention

A company hires several new employees who are motivated, able to perform their jobs, and have adequate resources. However, the new hires are not sure what tasks are included in their job. According to the MARS model, these new employees are most likely to: A. emphasize the utilitarianism principle in their decision making. B. perform the job poorly due to poor role perceptions. C. perform exceedingly well because they are motivated. D. have above-average organizational citizenship.

B. Perform the job poorly due to poor role perceptions

Which of the following refers to an employee's understanding of preferred behaviors or procedures for accomplishing the assigned tasks? A. Natural aptitudes B. Role perceptions C. Competencies D. Locus of control

B. Role Perceptions

George believes that women have difficulty coping with the stress of executive decisions. Sally is promoted into a senior management position, and George soon complains that Sally won't be able to cope with this job. George is exhibiting which of the following perceptual errors? A. Attribution error B. Stereotyping C. Projection bias D. Halo error

B. Stereotyping

Emotional intelligence is best described as: A. a personality trait B. a set of abilities C. a form of organizational commitment D. an action-tendency indicating that a person is highly motivated

B. a set of abilities

Which of the following occurs most likely due to confirmation bias? A. A company conducts monthly performance reviews to evaluate its employees. B. A customer demands a proof statement from the salesperson. C. A manager believes his actions are correct and ignores evidence that proves that his actions are incorrect. D. A manager considers female workers to be less productive than the male workers.

C. A manager believes his actions are correct and ignores evidence that proves that his actions are incorrect.

To reduce the amount of non-recyclable waste that employees throw out each day, a major computer company removed containers for non-recyclable rubbish from each office and workstation. This altered employee behavior mainly by: A. increasing employee motivation to be less wasteful. B. helping employees to learn how to be less wasteful. C. altering situational factors so that employees have more difficulty practicing wasteful behavior. D. increasing aptitudes that make employees less wasteful.

C. altering situational factors so that employees have more difficulty practicing wasteful behavior.

Which of the following typically results in a loss of intellectual capital in an organization? A. Employees help the organization discover opportunities. B. Employees protect the organization from threats in the external environment. C. The organization sells one of its divisions, and its employees now work for another organization. D. Employees in the organization help in documentation of work procedures..

C. the organization sells one of its divisions, and its employees now work for another organization.

Which of the following statements is true about the innate drives of people? A. Drives refer to the secondary need of individuals. B. Drives include only the basic physiological essentials of individuals. C. Drives are the secondary sources of employee motivation. D. Drives are innate and universal to human beings.

D. Drives are innate and universal to human beings.

Which of the following theories of motivation is based on the idea that work effort is directed toward behaviors that people believe will lead to desired outcomes? A. Equity theory B. Goal setting theory C. Four-Drive theory D. Expectancy theory

D. Expectancy Theory

Emotional labor is higher in jobs that required: A. limited hours of routine word B. working in irregular shifts C. working in isolation D. frequent interaction with clients

D. Frequent interaction with clients

A firm has good associations with its customers, suppliers, and others who provide added mutual value for the firm. Name the form of intellectual capital that is possessed by the firm due to its good associations. A. Structural capital B. Task capital C. Human capital D. Relationship capital

D. Relationship Capital

Deep acting involves: A. basing one's behavior on customer interactions B. ignoring customer needs and acting for a company's benefit C. ignoring customer needs and requirements and acting for one's own benefit D. visualizing reality differently and producing emotions to match the requirements

D. Visualizing reality differently and producing emotions to match the requirements

Attitudes and emotions are essentially the same thing.

False

The distributive justice principle of ethical decision making advocates that benefits should be distributed among people irrespective of their abilities and similarities.

False

Motivation is closely related to the concept of employee engagement.

True

Three challenges organizations are facing include globalization, increasing workforce diversity, and emerging employment relationships.

True

Utilitarianism suggests that one should choose the option that provides the highest degree of satisfaction to those affected.

True