MGT 301 - Ch4

An organization's decision to hire for an open position is in the domain of:

free choice

A company has _________________ when its managers are honest, treat customers and employees fairly, and serve as role models.

ethical leadership

Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources?

Sustainability

As a manager, I have to think about the interests of a large number of stakeholders. While a few individuals may be concerned about Facebook's privacy policies, far more people benefit from those same policies because they don't have to see a bunch of ads that aren't relevant to them.

Utilitarian approach

The CEO of your company asks you to hire her nephew, Dave, who has been struggling to find a job. This is _________________ because Dave is not the most qualified person the company could hire for the position.

an ethical issue

If your manager is honest, fair, and kind and enforces that behavior in others, then you have _____________ manager.

an ethical manager

Companies should view whistleblowers __________________

asassets to be valued

The corporate environmental performance rating is a measure of sustainability. Select the best definition for a sustainable organization.

An organization that meets the needs of current and future generations by protecting the environment

Ethical leadership for the University of Central Florida is provided by the university's _______________

ethics committee

When everyone is pursuing self-direction, the greater good is ultimately served because people learn to accommodate each other in their own long-term interest. This is an example of the:

individualism approach

If your manager believes the most ethical way to manage people is to treat them fairly and without bias, then she is using the _____________ approach to ethics.

justice

An organization engages in ____________________ when it acts to improve society, such as by providing underprivileged children with school supplies or by taking extra measures to protect the environment, because it simply believes that doing so is right.

organizational virtuousness

When a company like FedEx Kinko's measures its performance in terms of impact on people, impact on the planet, and profitability, it is using ______________ to evaluate social, environmental, and financial performance.

the triple bottom line

The __________ leadership style matches with the preconventional level of personal moral development.

Autocratic

Megan's reaction to this scenario is: "That's not a good decision. She'll probably wind up needing one, if not several, of her friends to cover for her. How do you think that's going to make them feel?" Which of Kohlberg's levels of development does this response represent?

Conventional

Despite broad regulatory reforms after the Enron scandal over a decade ago, corporate boards still are not providing the oversight necessary to prevent ethical lapses, according to an article in the Harvard Business Review. Which of the following are likely areas of concern for corporations? Check all that apply.

Corporations place too much emphasis on pleasing shareholders and not enough on meeting the needs of other stakeholders such as customers, employees, and members of the public. Corporations focus on meeting short-term earnings goals rather than on creating long-term value. Executives' pay exceeds their value to the organization, as indicated by historical measures.

Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?

Discretionary

Which of the following stakeholders are primarily concerned with job satisfaction and pay at the new stores?

Employees

Starbucks elected to pay higher prices to coffee growers who meet a list of quality standards that impact social, environmental, and economic standards. Which part of the triple bottom line does this impact?

Financial performance

I understand that some people who use Facebook would like more privacy, but my company makes money by selling users' information. If the ability to profit from personal information were taken away, how would the company and all our stakeholders be compensated for the service we provide?

Justice approach

Disk Replacement Services has just completed a procedure manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on the:

Procedural Justice Approach

In handling the ethics problem in his class, Professor Quinn acted as an ethical leader by supporting and enforcing the ethical statement in his syllabus. But Professor Quinn also made some mistakes in helping his students to act ethically. Which of the following actions helped to reduce the likelihood that Professor Quinn's students would act ethically in the future? Check all that apply.

Punishing the entire class when an ethical violation occurred Punishing the entire class when an ethical violation occurred

Which of the following statements are consistent with the findings of Slater and Dixon-Fowler? Check all that apply.

Sustainability is positively related to CEO education. People with MBAs are more likely to lead a sustainable organization than people without MBAs.

Caleb is a manager at Computer-Care Company. He is expected to consider the effect of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of the:

Utilitarian approach

Statements that define fundamental values and reference organizational responsibilities, quality of products, and treatment of employees are often called:

principle-based

Joe tells you, "I'm concerned that if a Theo Chocolate manager is doing something unethical, I'm not going to hear about it." He asks, "What can I do to encourage employees to speak up if they see something wrong?" What advice would you give him? Check all that apply.

Make sure that there is no retaliation against whistle-blowers. Establish a hotline so that employees can confidentially report wrongdoing. View whistle-blowing as beneficial to the company because it allows ethical lapses to be addressed.

Which of the following arguments also support Friedman's position? Check all that apply.

People should be allowed to choose their charities for themselves. When organizations donate money to charity, the bottom line suffers. Companies exist only to make money for people who invest in them.

The relationship between social responsibility and financial performance has been shown to be:

Positive

When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by sharks. The Navy pilot was operating from the __________ level of moral development.

Postconventional

I'm interviewed by news organizations like The New York Times all the time, and I'm completely comfortable explaining Facebook's policies to them and to their readers.

Practical approach

Joe is expressing ______________________ when he says that it's important for Theo Chocolate to "create lasting change" in people's lives and the environment.

a philosophy of sustainability

If a decision is deemed immoral because it violates someone's right to freedom of speech or freedom of movement, the ______________ approach to ethics has been used.

moral-rights

Henry and Shirley Rose have run their small corner grocery store for over twenty years, and many of their customers have been coming since they opened. However, as part of their ______________ , they give every customer the same high level of service, whether they know the customer well or have never met the person before.

ethical responsibility