MGT 3013 Chapter 1 LS

Empowerment has been found to _____.

affect performance and profitability in a positive manner

A company that can outperform other organizations due to its ability to provide its goods and services more efficiently is said to have a _____.

competitive advantage

In the aftermath of the BP oil spill, it was crucial to be able to analyze and diagnose the situation to determine what cause the spill and what effect it would have on the company and the environment. These skills are considered _____ skills.

conceptual

When managers establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals, they are engaging in the essential task of _____.

controlling

When organizations make decisions that allow them to offer new, exciting, and unique goods or services that are viewed as distinct from their competitors they are using a _____ strategy.

differentiation

Managers who have the ability to motivate and mold people into a cohesive team are said to possess _____ skills.

human

Which of the following represent the four essential managerial tasks?

leading controlling planning leading

Collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes are known as

organizations

Placing employees into departments that reflect the types of job-specific tasks they perform falls under the _____ function of management.

organizing

The four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and _____.

quality

Assets such as people, machinery, raw materials, and computers are examples of organizational _____.

resources

In order to be effective, managers must have which of the following skills?

technical conceptual human

What are the three basic categories of skills needed by managers?

technical conceptual human

_____ management is a management style that helps struggling companies by using new approaches to planning and organizing in order to make better use of those companies resources, allowing them to survive and prosper.

turnaround

An organization's desired future state, which is defined in a short, succinct, and inspiring statement is known as the organization's _____.

vision

How can information technology be used to empower employees?

By expanding employees' job knowledge and scope of responsibilities

The company's most top-level and important manager is known as the _____.

CEO

Who of the following are part of the top management team?

The COO The CEO Departmental vice presidents

To avoid class-action lawsuits and develop a highly trained and motivated workforce, managers must establish procedures and practices that:

are fair do not discriminate are legal

When dealing with people inside and outside the organization, too much pressure to perform may induce managers to _____.

behave unethically and illegally

Which of the following are ways that managers can develop human skills?

by participating in training and education through experience by having subordinates provide feedback on their performance

How does the managerial task of controlling vary from leading?

controlling refers to measuring and monitoring; leading refers to motivating individuals and groups

A specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors is known as _____.

core competency

Some of the negative outcomes of restructuring include:

customer complaints about poor service reduced morale of remaining employees employees complain about being overworked

First line managers are responsible for _____.

daily supervision of non-managerial employees

David wants to know if his company's resources are being used in the best, most productive manner in order to achieve company goals. David wants to know his organization's _____.

efficiency

What two key elements are assessed when measuring organizational performance?

efficiency and effectiveness

Which of the following are characteristics of self-managed team?

employees perform at a high level highly motivated workforce highly committed workforce

_____ is the expansion of employees' knowledge, tasks, and decision-making responsibilities.

empowerment

Leading is the essential managerial task where managers _____.

enable organizational members so they understand their part in achieving goals

Restructuring has increased in recent years because information technology has improved efficiency _____.

enabling fewer workers to do the same amount of work

Which of the following describes the role of a middle manager?

evaluates the organization's goals in order to increase performance

Which of the following are tasks performed by a middle manager?

evaluates whether organizational goal are appropriate finds the best way to organize human resources supervises first-line managers finds ways to better use resources to reduce costs and improve service

Deciding which goals the organization will pursue is the _____ step in the planning function.

first

What two factors have led to the dramatic change in the tasks and responsibilities of managers in recent years?

global competition advances in information technology

While planning, managers do which of the following?

identify appropriate organizational goals develop strategies for achieving high performance select the appropriate courses of action

The increase in the number of global organizations has resulted in organizations _____.

identifying better ways to use resources and improve performance

In organizations, innovation is generally fostered _____.

in small groups or teams

What is an advantage of a diverse workforce?

increased skills and experience of different kinds of people

According to the textbook, which of the following answers are reasons people study management?

it allows one to better understand the complexity of today's organization it helps people make decisions that are ethical and effective it can increase one's potential to respond to environmental contingencies

In contrast to Martin who as a top manager spends most of his time on tasks crucial to the organization, Susan is a lower level manager who spends her time _____.

leading and organizing

Your text identifies five major challenges for managers in today's world. Which of the following are among that list?

maintaining ethical standards building a competitive advantage managing a diverse workforce practicing global crisis management utilizing new information systems and technologies

Jan is responsible for supervising the people who work in her department and organizing company resources to ensure its goals are achieved. Jan's role in the company is that of a

manager

Which of the following are characteristics of self-managed teams?

monitoring the quality of the goods they provide having collective responsibility for their activities

The A-one computer company has contracted with a firm in India to handle all of its customer service calls since it was becoming too expensive to handle that function in-house. This is an example of

outsourcing

In today's diverse workforce, more organizations are realizing that their most important resources is their _____.

people

Which of the following is characteristic of a department?

people with similar skills or use the same kind of knowledge

What essential functions of management do all managers perform, regardless of their level, organization size or type, or what country they work in?

planning controlling leading organizing

A firm that needs to lower its overall operating costs makes the decision to downsize its operations. The firm is in the process of _____.

restructuring

Which of the following are needed for a company to be an agile competitor?

speed and flexibility

Ultimately, top managers are responsible for the _____.

success or failure of the company

Managers who have excellent _____ managerial skills have job-specific knowledge and know the techniques and technology needed to perform their jobs.

technical

Which of the following are outcomes of the control process?

the ability to regulate organizational effectiveness the ability to regulate organizational efficiency the ability to measure performance accurately

Conceptual skills are most important at the _____ level of management.

top

Which manager establishes organizations goals and decides how departments should interact?

top managers

When employees are organized so as to find new and better ways to perform their jobs and are asked to monitor and evaluate the products and services they produce in order to improve product or service quality, the company is using _____.

total quality management

A major challenge for managers everywhere is to recognize the ethical need and legal requirement to _____.

treat human resources equitably treat human resources fairly

The Chief Operating Officer _____.

works with the CEO to develop good working relationships among the top managers of various departments in the organization