MGT 305 ch.9-13

Which of the following is not a problem in cross-cultural communication?

Address terms Schedule time Acquaintance time Correct All of these are problems in cross-cultural communication***

____ is a ticket-based system that indicates when to reorder inventory.

An MRP system A just-in-time system Correct Kanban*** An independent demand system A dependent demand system

Walmart's information system that allows vendors limited access to information they need is an example of

An intranet An internet Correct An extranet*** None of these are correct

Which of the following questions is deemed acceptable (i.e., "legal") for employers to ask applicants during the selection process?

Are you a United States citizen? Have you ever filed a lawsuit against an employer? Correct Have you ever been convicted of a crime?*** Do you smoke or use tobacco products? None of these

In the initial stages of researching leader behaviors, it was believed that

Autocratic behaviors were more effective Job-centered behaviors were more effective Correct Democratic behaviors were more effective*** There was no difference between autocratic and democratic behaviors in their effectiveness

Two basic general methods for capturing information are electronic and

Bar codes Scanners Correct Manual*** OCR

The newest method for capturing information, that may be used to speed up the check-out process at grocery stores is called

Bar codes Scanners Correct RFID tags*** OCR

Which of the following is not one of the means mentioned for protecting information?

Biometrics Data encryption Correct Viruses*** Authentication

____ refers to the behavioral tendencies and personal characteristics of leaders that create an exceptionally strong relationship between them and their followers.

Consideration leadership Correct Charismatic leadership*** Transactional leadership Transformational leadership Leadership empowerment

____ is the extent to which it is possible to implement each step in the control process.

Control feasibility Correct Cybernetic feasibility*** A quasi-control assessment A Balanced Scorecard assessment Information management

A national award given to U.S. firms that have reached high levels of quality in their products and services is called

Correct Baldridge National Quality Award*** National ISO award National Association of Manufacturers Quality Award Deming Award

____ are a hybrid of executive information systems and intranets.

Correct Corporate portals*** Extranets Expert systems Virtual private networks Electronic data interchanges

If a company has a new technology that is not yet available to its competitors, this is called

Correct First mover advantage*** Sustainable advantage Competitive advantage None of these are correct

Which of the following is not part of work force forecasting?

Correct Internal supply*** Internal movement Benefits analysis External supply

The person who measures an employee's performance

Correct Must be in a position to observe the performance*** Must be the employee's supervisor Should limit measurement of performance to one specific time period Must be the sole determiner of salary adjustment

Which of the following statements about leaders and managers is true?

Correct Organizations need both leaders and managers.*** Leaders are critical to getting out the day-to-day work. Managers are critical to inspiring employees and setting long-term direction. Most organizations place greater emphasis on leadership than on management. All of these statements about leaders and managers are true.

Which of the following is not one of the criteria used in determining ISO 14000 certification?

Correct Product quality*** Environmental auditing Life-cycle assessment All of these are used in ISO 14000 certification

Interpreting is on aspect of

Correct Sensing*** Selecting Organizing Ego formation

In the trucking industry today, leaders are needed that will do more than simply manage or direct drivers, owner-operators, and the staff that supports them. These leaders need to inspire, coach, encourage, and guide. Today's leaders need to earn consensus by working as part of the team, providing resources to get the job done, then getting out of the way and letting their people perform. Today, these men and women need to be ____ leaders.

Correct Strategic*** Transactional Directive Autonomous job-oriented

Which of the following is one of the mistakes that managers tend to make when they are coaching employees?

Correct They wait too long before talking to them about the problem.*** They refrain from showing any feelings when they confront the employee. They refer the employee to an EAP. They require the employee to pay for his or her additional training. All of these are common mistakes made by managers attempting to coach employees.

Blake and Mouton believed that the key to having managers that met the behavior concerns found in the Leadership Grid was

Correct Training managers how to behave in the required manner*** Administering personality tests that identified which managers would behavior in the required manner Rewarding managers for behaving in the required manner Selecting managers who would behave in the required manner

Which of the following approaches to implementing Fiedler's contingency theory in the workplace has proven effective?

Correct accurately measuring and matching leaders to situations*** teaching managers how to change situational favorableness arbitrary definition of situations only hiring supervisors with appropriate leadership traits creating standing plans concerning leader actions and reactions

Four leadership styles in the path-goal theory of leadership are directive, supportive, participative and

Correct achievement-oriented*** task-oriented production-centered subordinate-centered

The job of the concepts managers at Starbucks is to use a cross-functional team to develop four to six new beverages annually. Starbucks uses a cross-functional team because it ____.

Correct allows the company to use employees from various departments with varying perspectives to attack the task*** creates a means for outsourcing new-product development allows Starbucks to use an aggregated product plan ensures that Starbucks will always have products in each stage of the product life cycle allows the company to get input from all of its external stakeholders

Which of the following is an example of a subjective performance measure?

Correct behavioral observation scales*** sales quotas production rate revenues number of customer complaints

(Tu) If you received a "5-Outstanding" in the category marked "Commitment to Company Goals" during your performance evaluation, your manager is probably using which assessment method?

Correct behaviorally anchored rating scales*** ranking MBO all of the above

Companies may determine standards by ____.

Correct benchmarking other companies*** implementing vertical loading using outsourcing taking corrective action doing all of these

When Marriott decided to improve the quality of service offered to customers, it asked special corporate guests to comment on the good and bad issues of their stay and also to tell what the competition is doing that is better than Marriott. The Marriott acted accordingly. In other words, it used ____.

Correct benchmarking*** data decentralization information processing mirroring comparative criterion

(Tu) Diversity, as a communication barrier, may be overcome by

Correct choosing words carefully and avoiding the use of jargon*** being open, honest, and accurate sending messages in a manageable quantity using live video or videotapes

Which of the following types of conflict is most strongly associated with improvements in team performance?

Correct cognitive conflict*** horizontal conflict behavioral conflict vertical conflict affective conflict

Every semester, State University assesses its registration process to determine how to reduce the time required for students to register. This is part of the university's

Correct continuous improvement process*** teamwork program process of involving those who actually do the work attempt to reduce variation in quality standards

A company developed a(n) ____ to allow its more than 50 department heads and executive managers to use a Web browser to view sales results and distribution plans with a single click..

Correct corporate portal*** extranet SSL network virtual private network electronic data interchange

According to the TQM strategy, what should be a company's primary goal?

Correct customer focus and satisfaction*** continuous improvement teamwork participative management reciprocity

According to the textbook, what should a business owner do with excess inventory?

Correct cut prices on the product to increase its sales*** donate the products and get a tax write-off throw the excess away throw a party raise prices and sell the product as a premium product

Companies relying on a trucking company providing just-in-time (JIT) transportation would _____?

Correct expect the chemical and dry bulk products to be delivered as they are needed by the production line*** cannot continue operations if a stockout occurs have high inventory turnover rates uses a master production schedule to control service recovery costs spend more on holding costs than on any other form of inventory costs

Most ____ work by using a collection of "if-then" rules to sort through information and recommend a course of action.

Correct expert systems*** decision support systems executive information systems RAID systems trend analyses

The Balanced Scorecard approach to control ____.

Correct forces managers at each level of the company to set specific goals and measure performance in each of four areas*** places greatest priority on the most important aspect of control, the financial perspective maximizes the chances of suboptimization only looks at factors within a company's controllable environment has no real advantages over traditional control techniques

(Tu) Dan's company has collected customer feedback forms from everyone who bought one of the company's products in the last 6 months. The company is

Correct measuring actual performance*** setting performance standards comparing performance to standards revising the standards

Which of the following provides employment counseling services for employees faced with downsizing?

Correct outplacement services*** reassessment centers employee outsourcing employee restructuring outsourced centers

Which of the following applications would most likely involve decentralized processing of data?

Correct reordering inventory at grocery store (Fort Collins Safeway)*** airline reservations (United or Southwestern) car rentals (Dollar or Hertz) maintaining transcripts by university registrar (CSU)

(Tu) The first step in the performance appraisal process is to

Correct set performance goals for the job*** agree on performance goals with the employee assess individual performance establish a ranking of employee performances from best to worst

The medium used to send a message is called

Correct the channel*** encoding decoding feedback

Which of the following factors would favor a decision to have a multi-facility location?

Correct the cost of facilities is low due to a job-shop layout*** a mass-production layout is used customers do not need or desire a great deal of variety in the product or service all of these favor a decision to have a multi-facility location

(Tu) By comparing the requirements in the job analysis to __________________________ human resource specialists may create effective training design.

Correct the list of employee weaknesses in the performance analysis*** the list of requirements in the job description the list of training programs offered by the human resource department what employee indicate they would like to learn

(Tu) Concurrent control is best used in which aspect of the control/production process?

Correct transformation proces*** inputs outputs all of the above

UPS was founded in 1907 as a message delivery business. The development of the telephone would have put an end to the business if UPS's founder had not been a ____ type of leader. One who was able to get his employees to accomplish more than they had thought possible and re-invent the company as a company that delivered goods for retailers.

Correct transformational *** substitute participative transactional supportive

A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. If background checks reduced employee thievery over a period of time and throughout the industry, then this selection process would be ____.

Correct validation*** EEOC certified legally authorized corroborated legally binding

(Tu) Which of the following would not be an appropriate information technology to use when a business message is complex?

Correct voice mail*** conference call video conferencing telephone

At Walmart's, _______________ are required to enter into the Walmart inventory system and generate a new order for supplies when they are running low.

Customers Correct Suppliers*** Cashiers Shelf stockers

Baseball management discovered that its sales increased by almost 100 percent in those seasons when it held an open 32. Which of the following statements about data mining is true?

Data mining is the specific process used to match buyers and sellers. Data mining is too expensive for most companies to use at this time. The two forms of data mining are centralized and decentralized. Correct Data mining typically uses data from a data warehouse.*** All of these statements about data mining are true.

Continuing to invest additional money in an information technology requires a "yes" answer to which of the following questions?

Does the information technology create value? Is the information technology different across competing firms? Is it difficult for another firm to create or buy the information technology? Correct a "yes" answer is required to all of these for continuing to invest in the information technology***

Deciding how to state or write the message, selecting the right words and setting and so on, is referred to as

Downward Upward Horizontal Correctd. All of these are very difficult to establish

Three aspects of a TQM program are customer satisfaction focus, teamwork and

Error detection Correct Continuous improvement*** Increased budget for technology Conversion to robotic manufacturing control

The use of job training is a type of

Feedforward control Correct Concurrent control*** Feedback control Employment barrier (don't choose this one)

____ is the process of finding, developing, and keeping the right people for the company.

Functional resource planning Correct Human resource management*** Work force forecasting Recruiting Human resource implementation

One of the major actions an employer can take to help reduce the likelihood of accusations of sexual harassment is

High only males or only females in certain job categories so that males and females don't have to work together in the same physical surroundings Tell managers to mention the problem to their subordinates Correct Provide training and then test for understanding of what constitutes sexual harassment*** Hire a public relations specialist to smooth things over when such harassment does occur

Anheuser Busch has increased its productivity in recent years by

Hiring people at lower wages Correct Applying new technologies*** Hiring fewer people Reducing the number of brewing plants it uses

Which of the following statements about ISO 9000 is true?

ISO 9000 is a series of three standards for achieving consistency in quality management and quality assurance in U.S.-based organizations only. The ISO 9000 standards are specific and require companies who seek this certification to completely reorganize. Correct To become ISO 9000 certified, companies must show that they are following their own procedures.*** The ISO standards were created by the Industrial Service Organizations. All of these statements about ISO 9000 are true.

Concurrent control systems occur at the

Input stage Correct Transformation stage*** Output stage All of these are correct

An article on public libraries contained the following statement: "The Balanced Scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." When dealing with the customer area of the Balanced Scorecard, the article advised librarians to use customer surveys. Why might this be a poor strategy to use?

It could create information overload. Customer surveys are never reliable. Stakeholders should not be involved in the creation of a Balanced Scorecard. Results may only reveal halo effects. Correct Customer surveys are typically misleading, skewed to positive feedback.***

Identifying and prioritizing the learning needs of employees is called

Job analysis Job specification Job design Correct Needs assessment***

A competitive edge gained by a company's superior information technogy is sustained by

Keeping the process secret, known only to the organization's top executives Copyrighting the process Misinforming the public regarding the process Correct Continual investment in keeping the technology ahead of the competitors***

The first step of the control process is

Measure actual performance Feedback Correct Establish standards of performance*** Compare actual performance to the standard

CHAPTER 15

NO TUTORIAL

Communicating with someone relative to non-job-related activities that may affect their performance is called

Networking Coaching Correct Counseling*** MBWA

Which of the following is not one of the costs of inventory?

Ordering costs Holding costs Stockout costs Correct Packaging costs***

Which of the following would suggest a team should not be used in the work setting?

The job can be done by individuals working interdependently Work performance can be rewarded for group effort Correct Resources are scarce*** Management does not control how work is done

Blake and Mouton (Leadership Grid) concluded that

The most effective leaders were actually high in concern for people (1,9) The most effective leaders were actually high in concern for production (9,1) The most effective leaders were moderately concerned for both people and production (5, 5) Correct The most effective leaders were high in concern for both people and production (9,9)

(Tu) Encoding is

The source of information Correct translating thoughts or feelings into a medium that conveys the meaning intended*** the transfer of information and understanding from one person to another through meaningful symbols translating encoded messages into a form that has meaning to the receiver

Some individuals may leave a team because

They are looking for a place where they receive more individual credit They do not have compatible skills with other team members Their values do not fit with the work team concept Correct All of these are correct***

Cohesive teams are more likely than less cohesiver teams to achieve assigned team goals, only if

They are used to working together They are more motivated Correct Their team goals are compatible with the goals assigned by the organization*** None of these are correct

A team that has members drawn from different functional areas of the organization is called a

Virtual team Project team Self-managing team Correct Cross-functional team***

transformational leadership

a combination of charisma, inspirational leadership, and intellectual stimulation. it is especially critical to the revitalization of existing business organizations. a transformational leader helps organizations and people make positive changes in the way they do things by developing new visions for the organization and mobilizing employees to accept and work toward attaining these visions

training design

a comparison of job analysis results to performance weakness for the purpose od designing appropriate training programs or activities

contingency leadership

a leader with a relationship-oriented style develops strong ties with followers. a leader with a task-oriented style structures the job and closely monitors employee behavior. success depends on matching a leader's style with the following situational demands

A company decided to reduce its inventory by lowering their prices. The plan to get rid of excessive inventory was so successful that the company found itself completely sold out in just a couple of days. In other words, The company experienced ____.

a loss of amortization negative sales Correct a stockout*** aggregated turnover negative turnover

feedback/corrective control (outputs)

a mechanism for gathering information about performance deficiencies after they occur. it is designed to discover undesirable output and implement corrective action

concurrent control (transformation process)

a mechanism for gathering information about performance deficiencies as they occur in the transformation process. it is designed to monitor ongoing activities to ensure that the transformation process is functioning properly and achieving the desired results

feedforward/ preventative control (inputs)

a mechanism for gathering information about potential performance deficiencies before they occur. it is designed to ensure that the quality of inputs is high enough to prevent problems in the transformation process

relevant labor market

a population of people most likely to have skills related to performing the job for which a company has openings

process layout

a process orientation is typical in operations that have many lines of products or services. common process layouts include the job-shop production system and project systems

product/service layout

a product or service orientation layout is common in companies that offer only one (or very few) product lines. common product or service orientation layouts are assembly lines and continuous-flow systems

job specifications

a statement of the personal characteristics and skills needed by an employee to perform the job

balance sheet

a summary of an organization's financial position at a given point in time, showing assets, liabilities, and owner's equity. by monitoring assets and liabilities, the company maintains financial stability

job description

a written description of the job duties, tasks, and responsibilities and hoe they are to be preformed

United Fruit Company is the owner of the Chiquita brand of bananas. United Fruit emphasized how the fruit was to be picked and packed for transportation and shows no concern for the workers. United Fruit can be considered using _____ type of managing.

achievement charisma consideration Correct initiating structure*** vision

Before beginning to recruit, organizations must ____.

advertise for job candidates create a job description Correct conduct a job analysis*** create a job specification match salaries to industry averages

age discrimination in employment act of 1976

age, training

Virtual teams ____.

are also called illusionary focus groups Correct are very flexible*** require all communication among group members to be sent through a senior manager who acts as a filter are always self-managing teams regularly meet face-to-face in informal group meetings

Renovation of a street and sidewalk was supposed to be finished in October yet wet weather prolonged the rebuilding until the middle of December. The local retailers, on that street, blamed the city for their low December holiday sales. If you agree with this analysis of why sales were poor, then you ____.

are experiencing the halo effect do not believe in attribution theory Correct have a defensive bias*** have a reactive bias are experiencing perceptual empathy

BARS

behaviorally anchored rating scales. for each task, statements that describe the employee'e performance are presented. the manager selects the statement that best describes the employee's performance for that task.

The International Gay Rodeo Association (IGRA) began in 1976. By the end of the 1980s, gay rodeos were being held in more than a dozen states, and today there are 24 chapters that have raised millions for charity. But even the IGRA is not exempt from concerns about discrimination. To avoid claims of ____, straights are allowed to participate in all IGRA events.

bona fide discrimination Correct disparate treatment*** gender selectivity quid pro quo selectivity hostile impact

Measure actual performance

by measuring actual performance, an organization knows if it is successful, and to what level, and howl to improve success. an important consideration is what to measure and how frequently to measure it. what to measure and its frequency inputs and require preliminary controls

A leading coatings and paints manufacturer established a team made up of members from various departments to increase plant availability and decrease plant downtime. The plant loses considerable time daily because the assembly line has to be cleaned whenever the production schedule calls for a different color or type of paint to be produced. This cross-functional team needs to avoid ____ conflict if it hopes to be successful.

c-type Correct affective*** behavioral cognitive b-type

What type of job interview might be used after a background question revealed the applicant had spent three years working in Africa convincing parents to allow their children to take polio vaccine?

canned Correct semistructured*** tangential creative programmed

Which of the following is a skill typically associated with managerial roles?

change inspiring Correct problem-solving*** long-term focus

(Tu) Which of the following characteristics is typically associated with transformational leaders?

charismatic visionary action oriented Correct all of these are correct***

transformational : transformational leader

charismatic, visionary, energetic, action oriented, stimulating, trustworthy influences by: personal charm, magnetism, inspiration, emotion

In empathetic listening, ____ is important because it demonstrates that you understand the speaker's emotions.

clarifying responses Correct reflecting feelings*** paraphrasing summarizing listening attribution

(Tu) The use of coercive power by a manager is likely to be met by

commitment compliance Correct resistance*** all of the above

Referent and Expert power

commitment response from followers. followers are enthusiastic and motivated to meet leader's requests

Legitimate and Reward power

compliance response from followers. followers do only the minimal that leader requests

type of team: virtual teams

composed of geographically and/or organizationally dispersed co-workers who use telecommunications and information technologies to accomplish an organizational task. members come from different departments, different levels, and perhaps different locations

type of team: cross functional teams

composed of workers from different functions and specialties who come together to accomplish a task. members come from different departments but usually the same level

In the perceptual process, ____ is the process of incorporating new information into your existing knowledge.

comprehension Correct organization*** interpretation retention attention

(Tu) Feedforward is also known as

concurrent control corrective control Correct preventive control*** all of the above

Mass distributors lowered prices substantially to sell increased volumes of hardware products, and hardware stores managed the ____ costs of maintaining larger than needed inventories by including them as overhead.

containment stockout Correct holding*** amortization setup

transformational : organization

crisis, change forces, need for new vision

The U.S. chemical industry faces a looming shortage of process operators and is hiring new ones as fast as it can. The average age of an effective process operator is 50. A wave of retirements among these highly qualified and experienced operators in coming years will create openings for as many as 10,000 operators in the chemical industry. The retirement of the current operators is an example of ____.

de-employment Correct dysfunctional turnover*** reactive turnover regressive turnover a "brain leak"

product/service mix and design

decisions about what products or services to provide will determine what inputs (resources) are required, what processes will be required to transform the inputs into the products or services, and how customers will respond to the finished products and services

type of team: formal (team)

deliberately formed by the organization to accomplish specific tasks and achieve goals. members often come from the same department

Economic value added (EVA) is so important because it ____.

demonstrates the importance of a business or subset of a business to customers Correct makes managers at all levels pay much closer attention to how they run their segment of the business*** causes managers and workers to maintain the status quo determines if a business or unit of a business is a star, question mark, cash cow, or dog and the necessary action to follow is an improved form of the Balanced Scorecard approach to control

management development

designed to improve the ethnical, interpersonal, and concept; skills of supervisors, manages, and executives. may include job rotation, classroom training, simulations, role playing, and case study projects, and interactive video

Which one of the following traits refers to high levels of effort and is characterized by achievement, motivation, ambition, energy, tenacity, and initiative?

desire to lead motivational cues Correct Drive*** self-confidence Charisma

(Tu) A transformational leader helps organizations and people make positive changes in the way they do things by

developing new visions for the organization mobilizing employees to accept and work toward attaining the visions Correct both a and b are correct*** neither a nor be are correct

revise the standard

deviations from the standard are sometimes attributable to errors in the standard itself rather than to performance problems. the appropriate response involves revising the performance standards.

the american with disabilities act of 1990

disabilities, giving raises

(Tu) As an employee progresses in readiness, the leader should begin to

display more relationship behavior explain decisions to the employee allow the opportunity for clarification Correct all of these are correct***

For the purposes of data mining, ____ patterns are just the opposite of association patterns.

divorce adjacency Correct predictive*** affinity asymmetrical

The only place where the finished product can be assessed is

during the input stage during the transformation stage during the feedforward control process Correct during the output stage***

A system that is designed to manage farm field irrigation and farming pest management decisions, based on 20 years of scientific research and data then advise farmers how much to irrigate and when to check soil temperatures is called a(n) _______.

electronic data interchange pragmatic portal data mining Correct expert system*** executive information system

type of team: informal (group)

emerges over time through the normal interaction of worker. members come from anywhere in the organization as a result of social activities

human resource controls

employee productivity measure are used to prevent or correct problems in employee motivation and performance

ranking

employees doing the same or similar work are compared. the manager lists the employees from best to worst in terms of their performance

situational: selling

explain decisions and allow for clarification task behavior high relationship behavior high readiness level of followers moderately low

facilities layout

facilities are designed so that inputs are transformed into outputs as effectively as possible. facilities can range from inflexible, high volume product layouts, to very flexible, low-volume process layouts. the layout affects the degree to which the business will focus on specific, made-to-order customer needs, or mass produce items that sit in retail distribution outlets waiting for a customer's purchases

The three basic control methods are ____.

feedback control, feedforward control, and symmetry control balance control, vertical control, and symmetry control Correct concurrent control, feedback control, and feedforward control*** feedforward control, presumptive control, and stasis control stasis control, feedback control, and simultaneous control

(Tu) Which type of control focuses on activities occurring during the transformation process?

feedforward Correct concurrent*** feedback simultaneous

A manufacturer of automatic locking devices shipped 20,000 devices to a car manufacturer that was unable to use them because of a design flaw. If the manufacturer of the devices waited until the parts were returned before determining why it created unusable component parts, it would be using ____ control.

feedforward Correct feedback*** balanced dynamic concurrent

A company makes only one product. The company is carefully evaluating what it learned in becoming such a success to see if it could use the same strategy to expand internationally. Which perspective of the Balanced Scorecard is this manufacturer emphasizing?

financial perspective policies and procedures perspective customer perspective internal business perspective Correct innovation and learning perspective***

The three stages of inventory management are inputs, __________, and outputs.

finished goods inventory Correct transformation*** raw goods inventory none of these

inadequate capacity

for producing goods or services may cause customers to purchase them from competitors. lost sales means fewer profits and slower growth

sales budget

forecast expected revenues, generally stated by product line on a monthly basis and revised at least annually

The stage of team development during which we would expect to find conflict in terms of differences of opinions regarding the team tasks and objectives, with different ideas on how to best achieve the team's goals is

forming norming Correct storming*** performing

situational: telling

give specific instructions and supervise closely task behavior high relationship behavior high readiness level of followers low (inexperience/immature)

cohesiveness of a team affects the team goal of "aligned with organization's goals"

high cohesiveness: highest performance low cohesiveness: moderate performance

cohesiveness of a team affects the team goal of "not aligned with organization's goals"

high cohesiveness: low performance low cohesiveness: moderate to low performance

(Tu) When some team members engage in ___________________ and still share in rewards, team cohesiveness may be negatively affected.

horseplay storming Correct social loafing*** high effort toward performance

tutorial on equal employment opportunity (EEO), recruitment and selection process, training and development process, performance and appraisal process

http://www.swlearning.com/management/middlemist/em/modules/begin.html

tutorial on types of teams, stage of development, team cohesiveness, social loafing

http://www.swlearning.com/management/middlemist/em/modules/begin.html

transformational : followers and teams

identify with leader, identify with vision, become more cohesive, empowered, energized which effects the needed change

solve the problem

if the deviation is unacceptable, then the response is to take corrective action. corrective action usually requires making a change n some behavior, activity, or aspect of the organization to bring performance into line with the standards

take no corrective action

if the deviation was acceptable or if there was no deviation, then the response is to take no corrective action. providing positive feedback, and sometimes rewards, to responsible individuals is useful in maintaining motivation to perform to the standards

employee hired

if the job analysis, description, and specification processes have been done well, and if the recruitment and selection processes have been done well, the company will be ables to hire the best qualifies candidate for the job

dept ratios

indicators of the firm's ability to handle long-term debt

liquidity ratios

indicators of the firm's ability to meet its short-term debts and obligations

In terms of leadership behavior, the term ____ refers to the extent to which a leader is friendly, approachable, supportive, and shows concern for employees.

initiating structure job-centered leadership Correct consideration*** concern for production autonomy

Semi-finished items are found at what stage in the inventory management system?

input stage Correct transformation stage*** output stage stage coach stage

Estimates of from 2 percent to 20 percent of a taxicab company's driver workforce could result as new federal regulations requiring that all drivers be fingerprinted and the drivers checked to see if they have a criminal record. This new ____ will cause a worsening problem for the already over-extended employer.

integrity check Correct background check*** recruitment evaluation procedure biographical data assessment validation test

(Tu) The process of gathering basic facts about a job for the purpose of describing job duties, tasks, and responsibilities is called

job job description job specification Correct job analysis***

Three phases that many companies go through in filling job openings are ______________ , referrals, and external recruiting.

job analysis Correct internal job postings*** advertising college recruiting

training and envelopment process

job analysis and performance analysis-- training design--technical training, on-the-job training, and management development training

recruitment and selection process

job analysis-job description-job specifications-relative labor market-recruitment-selection

situational leadership

leader's task and relationship are based on the readiness level of followers. task behaviors involve use of one-way communication to tell followers what to do and when and how to do it. relationship behaviors involve use of two-way communication, encouragement, and involvement of followers in decision making. as a follower's readiness increases from the minimum to higher level, the leader should use less task and more relationship behavior

matching leader's style with the soloing situational demands

leader-member relations: degree of leader acceptance task structure: degree to which job is routine or structured leader position power: extent of power

Malcolm Thompson was brought in as the CEO of Novalux, a company involved in laser research, to save the company's promise of innovation. It's what he loves: turning ideas into companies, then shaping those businesses to meet evolving challenges. "You're never done," he says. "It always looks like you're near the finish line, but there are always new opportunities along the road—and new obstacles you'd never thought of. That's part of the exploration—constantly looking at the next problem and the next solution." Apparently, Thompson is an example of a(n) ____.

leadership substitute trait leader leadership neutralizer Correct visionary leader*** transactional leader

situational: delegating

letting followers and teams make and implement decisions task behavior low relationship behavior low readiness level of followers high (experienced/mature)

MBO

management by objectives. managers and their employees jointly set objectives for the employee, periodically evaluate the performance, and reward according to the results.

type of team: self managing teams

manages and controls all of the major tasks of producing a product or service. members come from different departments and different levels

A company that embroiders t-shirts, uses 15,000 plain t-shirts annually. The optimal order quantity is 500 shirts. The company embroiders approximately 150 shirts daily. Using the ____ calculations, the company knows it should place an order approximately every 3 days.

materials requirement planning just-in-time inventory management break-even Correct economic order quantity*** independent demand

(Tu) When team goals are aligned with organization goals and group cohesion is high, team performance will be ______________

moderate low moderate to low Correct highest***

In an operation like a grocery store, acquisition, processing and storage costs are very high because

of the volume of transactions each day of the number of separate items carried in inventory Correct both a and b are correct*** neither a nor b are correct

optimum capacity

often the result of good product and service design and correct choice of facilities layout and location. by altering the product mix, additional demand may be created, keeping the facilities busy and lowering average costs of the products and services

At their core, companies are ____ systems that combine inputs such as labor, raw materials, capital, and knowledge to produce finished products and other types of output.

organizational Correct production*** social predictable socio-cultural

set performance standards CHAPTER 14

performance standards should cover five major areas: quantity, quality, time, cost, and behavior. standards evolve only after the organization has developed its overall strategic plan and managers have defined goals for organizational departments

budgets

planned quantitative allocation of resources (the performance standard)

(Tu) Performance standards should cover

planning, organizing, staffing, and control finance, marketing, and production Correct quantity, quality, time, cost, and behavior*** all of the above

single-facility

preferred if a mass-production layout is used, the cost of facilities is high due to a costly production or service process, customers do not need or desire a great deal of variety in the product or service

multi-facility

preferred if the operation is a made-to-order layout, the cost of facilities is low due to a job-shop layout, customer need vary geographically

Pregnancy discrimination act of 1978

pregnancy, promoting

income statement

presents revenues and expenses and the profit or loss for the stated time period. the two primary control mechanisms for increasing net income are to increase revenue and decrease expenses

cash flow

presents the cash receipts and payments for the stated time period. cash flow is constantly monitored and controlled for investment purposes

title VII of the civil rights act of 1964

prohibits discrimination based on: race, coli, religion, sex, national origin pertains to hiring and firing

technical training

provides specialized skills and knowledge training in the methods, processes, and techniques associated with the job. may include the use of manuals, class lectures, video, computerized learning programs, and demonstrations

Rose knew by the shrillness of her teacher's voice that she was really in trouble and would probably be placed in after-school detention. Rose's teacher used ____ to communicate dismay.

proxemics kinesics Correct paralanguage*** semiotics pseudo-language

(Tu) Title VII of the Civil Rights Act of 1964 prohibits discrimination based on

race color sex Correct all of the above***

The ____ of a maker of cloth dolls would include over 200 yards of fabric, 100 yards of ribbon, a box of 500 wiggle eyes, stuffing, 20 dolls in various stages of completion, and 15 completed dolls.

raw materials component materials finished products Correct inventory*** SKUs

capacity planning

referes to the amount of products or services an organization can produce. capacity planning is essential to match the quantity and quality demanded by customers to the organization's ability to produce those goods or services

facilities location

refers to the geographic site of facilities. the facility location decision is based on the nature of the production or service process (layout), the costs of the facility, and the access to the suppliers, potential employees, and customers

capital budget

reflect targeted spending for major tangible assets such as buildings, new factories, or major equipment

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. By the ____ stage of team development, the group members will have resolved petty differences, developed friendships, and established strong group cohesiveness.

reforming storming Correct norming*** forming performing

Which of the following is NOT one of the indicators or measures of quality?

reliability serviceability durability Correct controllability***

In __________ cultures, people exhibit little or no emotion during communications.

repressive developing regressive cognitive Correct neutral***

Coercive power

resistance response from followers. followers engage in subtle or open sabotage of leader's requests

Data clusters ____.

result from the use of internal data mining are a statistical technique used for trend analysis are used to create samples for statistical analyses Correct occur when three or more database elements occur together in a significant way*** are accurately described by all of these

(Tu) Jim is admired by his staff and they try to emulate him. You could say that he has ___________ power.

reward legitimate Correct referent*** expert

Although firewalls can protect personal computers and network services connected to the corporate network, people away from their offices who interact with their company networks via the Internet face a safety risk. Which of the following technologies has proven to be an inexpensive solution to this problem?

safe software for logic (SSL) encryption Correct virtual private networks*** local area networks firewall reassignment reengineered applets

When Robin was told that her favorite store would no longer stock her favorite brand of clip-on earrings, she assumed this meant that the company was no longer producing clip-on earrings; even though that was not the case. Robin's incorrect assumption was due to _____.

selective perception kinesics Correct closure*** defensive bias attribution

A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a(n) ____.

semi-structured team autonomous unit Correct work team*** functional department venture team

Have you ever purchased a book or CD on Amazon.com and noticed that as soon as you put your selection in the shopping cart, you were offered a series of other items that people who made the same purchase as you did also bought? This would be an example of ____ data mining.

sequence Correct association*** predictive adjacency extrapolative

performance appraisal process

set performance goals for the job--agree on performance goals with employee-asses individual performance relative to goals (BARS, Ranking, MBO)--provide performance appraisal feedback (developmental evaluate)

financial ratios

several financial ratios are used to interpret company performance. each ratio is a comparison of financial data. these ratios are used to compare a company's current performance with its past performance

situational: supporting

share ideas and facilitate feedback in decision making task behavior low relationship behavior high readiness level of followers moderately high

absenteeism

shows the ratio or percentage of employees not at work for a given time period

turnover

shows the ratio or percentage of employees that must be replaced for a given period, usually one year

work flow diversity

shows the ratio or percentage of women, hispanics, african-americans, etc.

In general, ____ is most effective for self-managing and self-directing teams performing complex tasks, while ____ works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

skill-based pay; nonfinancial reward gainsharing; nonfinancial reward nonfinancial reward; skill-based pay Correct skill-based pay; gainsharing*** gainsharing; skill-based pay

The manual capture of information is ____.

slow expensive labor-intensive often inaccurate Correct all of these***

Control is a(n) ____ process.

standardized, periodic, and cybernetic flexible, intermittent, and automated standardized, periodic, and robotic continuous, flexible, and automated Correct continuous, dynamic, and cybernetic***

In the ____ type of grapevine communication network, one highly connected individual shares information with many other managers and workers.

star chain Correct gossip chain*** cluster chain leader chain linear

(Tu) In the __________ stage, team members begin to settle into their roles and group cohesion grows.

storming Correct norming*** forming performing

In the stages of team development, a team moves from growth to decline during the ____ stage.

storming de-forming de-storming Correct de-norming*** reforming

Team norms in an organization can create ____.

stronger organizational commitment more trust in management negative behaviors, such as breaking rules increased job satisfaction Correct all of these***

research and development budget (R&D)

target spending for the development or refinement of products, materials, and processes

(Tu) When sending a complex message, the best method is

telephone or conference call videoconferencing Internet Correct all of the above are excellent methods***

economic value added (EVA)

the amount by which profits (after expenses) exceed the cost of capital in a given year. in order to attract investors, managers control both profits and costs

productivity

the efficiency with which a firm converts inputs into products or services. higher productivity (doing more with less) results in lower costs, lower prices, higher market share, and higher profits

excess capacity

the facility is more than necessary and those products or services must be priced at higher levels. costs may also be higher due to unused inventories of materials and finished goods

product/service mix

the first operations management concern is to decide how many lines of products or services to offer, and what mixtures to offer them in. the number of lines offered will affect the facilities design and capacity

social loafing

the force of an individual is much larger when by themselves. with more people team force increases but individual force decreases. team force continues to increase and individual force continues to decrease the larger the team gets and the more social loafing goes unnoticed

compare performance standards

the next step is to compare actual performance to standards. the size of the discrepancy or deviation between the standards and actual performance forms the basis for corrective action. the quality f the comparison largely depends on the measurement and information systems a company uses to keep track of performance

recruitment

the process of attracting job candidates likely to have the right characteristics and skills to fill job openings

selection

the process of evaluating and choosing the best qualified candidate from the pool of applicants by using appropriate election devices

job analysis

the process of gathering basic fact about a job for the purpose of describing job duties, tasks, and responsibilities

performance analysis

the process of identifying performance weaknesses by using performance appraisal information

the job

the responsibilities and duties performed by an employee

product/service design

the second operations management concern is to design the products or services. poorly designed products or services may result in low productivity and quality, and limit the flexibility of the production processes

strategic goals (organization-wide)

the strategic goals of most organizations have to do with such things as markets share, profitability, and growth

factors affecting cohesiveness

the stronger the commitment to team goals, the higher the cohesiveness. the smaller the team, the higher the cohesiveness the more similar the team members, the higher the cohesiveness. diverse groups usually make better decisions the more successful the team the higher the cohesiveness

Which of the following is an example of a rule used within normative decision theory to increase decision quality?

the subordinate conflict rule Correct the goal congruence rule*** the worker readiness rule the commitment requirement rule the commitment probability rule

tactical objectives (operations management)

the tactical objectives of operations management that support the organization's strategies are to maximize productivity and quality

Feedforward control assesses

the transformation of resources into output Correct resources flowing into the organization*** the outputs (quality and quantity) none of these are correct

The kind of team known as a(n) ____ not only provides advice and suggestions to management but also has limited authority to make decisions and solve problems related to the major tasks required to produce a product or service.

traditional work group employer-monitored group Correct semi-autonomous work group*** self-managing team employee involvement team

on-the-job training

training conducted at the work site with the resources the employee uses to perform the job. the manager, or an assigned employee, usually conducts the training

Clarissa is unable to do her job efficiently because her supervisor often interrupts her to ask irrelevant questions or to make unimportant comments. Clarissa is experiencing a problem with ____.

undefinable noise Correct the use of an incorrect communication medium*** accepting feedback encoding and decoding the incorrect use of paralanguage

(Tu) When an employee is farther away in the hierarchy, a good way to preserve understanding in the messages being sent to that employee would be

use live video or videotapes use face-to-face communication de-emphasize status symbols Correct all of these would be good solutions***

financial statements

used by internal managers of a company as well as external suppliers, creditors, and inventors to evaluate a company's performance, goeth rate, and consistency

evaluative

used to make administrative decisions including pay raises, transfers, promotions, demotions, and terminations

developmental

used to make decisions and plans for performance improvements

Rubylyn is a very enthusiastic person who has been hired to work as the personal assistant for an event planner. At first, Rubylyn was driving her supervisor to distraction because she was always interrupting him and asking him if he wanted anything. After some ____ with the event planner, Rubylyn better understood what her job entailed and became a valued employee.

valid feedback Correct constructive feedback*** proactive criticism conduit reconstruction motivational feedback

(Tu) If a company needs to have people with specific skills work together on a short-term project, which of the following types of teams would be most appropriate?

virtual team Correct cross-functional team*** self-managing team informal team

(Tu) ___________ emerge over time through the normal interaction of workers.

virtual teams formal teams cross-functional teams Correct groups***