MGT 312 Final

_________ is the extent to which a job enables an individual to experience freedom, independence, and discretion -experience responsibility -task management -autonomy -task identity -task variety

Autonomy

(T/F) Acting unethically also means that the person is participating in illegal activity

False

(T/F) The interactional perspective state that behavior is a function of individual, group, and org. factors

False

(T/F) job involvement represents the extent to which an individual is personally involved with his or her work role. this has nothing to do with job satisfaction.

False

(T/F) the 4 skills most desired by employees for workforce 20202 are Critical think, tech experience, prblm solving, and financial management.

False

Explaining the what, where, how, and why is an example of being fir and fair when monitoring performance. (t/f)

False

Punishment decreases undesired behaviors, but extinction increases undesired behaviors (t/f)

False

Restricting employees use of social media at work generally leads to gains in productivity (t/f)

False

Self-esteem is a broad personality trait composed of self-efficacy, locus of control, and emotional stability. (T/f)

False

teams composed of specialists from different areas are called virtual teams(t/f)

False

________ is the extent to which an individual identifies with an ORG and commits to its goals -perceived org support -organizational commitment -Job involvement -job satisfaction -org. satisfaction

Org. commitment

(T/F) Situations and people are both dynamic- they change

T

(T/F) The "Org. Framework" for understanding and applying OB is based on the systems approach?

T

Cognitive dissonance is the psychological discomfort a person experiences when simultaeously holding 2 or more conflicting cognitions (T/F)

True

Which of the following is NOT an example of a hygiene factor in Herzberg's motivator-hygiene model? -supervisions - salary -company policies -advancement -working condition

advancement

Core influence tactics include all of the following except -consultation. -inspirational appeals. -rational persuasion. -coalition tactics. -collaboration

coalition tactics

Forms of trust include all of the following EXCEPT -Contractual -constructive -communication -character -competence

constructive

Which of the following is not one of the key leader behaviors that are part of transformational leadership? -inspirational motivation -intellectual stimulation -creating an in-group -idealized influence -individualized consideration

creating an in-group

A ________ tree is a graphical representation of the process underlying decisions -ethical -solution -action -process -decision

decision

an ___________ is the person who promotes greater understanding through examples or explorations of implications for a group -orienter -elaborator -initiator -info seeker/ giver -evaluator

elaborator

The _________ Model suggests that managers should monitor employees' perceptions of fairness -equity -need fulfilment -met expectations -dispositional components -value attainments

equity

Emotional intelligence has been shown by research to have a large, positive, and significant association with leadership effectiveness.

false

Experiencing boredom inhibits the creativity process (t/f)

false

In effective organizations, politics have been eliminated. (t/f)

false

Research has shown that dispite the assumptions many managers make, proactively is unrelated to work performance. (t/f)

false

Research has shown that generally expert and referent power have a positive effect on work outcomes, reward and legitimate power have a slightly negative effect, and coercive power has a strongly negative effect (t/f)

false

Step1 of the performance process is monitoring and evaluating performance (t/f)

false

Strategic skills are the most important to managers at middle levels of the organization

false

The 2 types of roles that are very important to effective group functioning are forming and storming (t/f)

false

The 4 stages of stereotype formation. in order, are categorization, expectations, inferences, and maintenance (t/f)

false

The degree to which people focus on either task and technical concerns or people and social concerns when making decisions is known as their analytical preference (t/f)

false

The goal of the job characteristics model is to promote low extrinsic motivation (t/f)

false

The last step n Bagely's decision tree is, "does the proposed action maximize shareholder value (t/f)

false

The more members of different groups interact, the more intergroup conflict they will experience (t/f)

false

The most important part stage presence is your physical movement around the area where you are presenting (t/f)

false

The obliging of conflict handling involves low concerns for self and low concern for others (t/f)

false

The rational model of decision making explains how managers actually make decisions. (t/f)

false

Theory X employees find self-engaging activities within the company and are committed to their jobs. (t/f)

false

To achieve positive OB, an organization must pursue the key contributor of distributive justice, temperance, and virtuous leadership. (t/f)

false

Unlike other elements of OB, leadership is not influenced by situational factors. (t/f)

false

during "norming", members tend to be anxious and uncertain (t/f)

false

evidence should never be used to make a decision, only to inform or support one. (t/f)

false

intelligence cannot be modified or altered (t/f)

false

job enlargement is the process of modifying a job to increase the opportunities to experience achievement, recognition, stimulating work, responsibility, and advancement (t/f)

false

Spatial intelligence is likely to be MOST VALUABLE to a -minister -fighter pilot -politician -musician -college professor

fighter pilot

A person who __________ is relatively unconstrained by situational forces and effects enviornmental change - is emotionally stable -is an introvert - has an internal locus of control -has a proactive personality -is emotionally intelligent

has a proactive personality

Noel says "I can type 70 words per minute with no errors" he is expressing -core self-eval -an external locus of control -high self-expectations -high self-esteem -high self-efficacy

high self-efficacy

The making of new mental connections regarding the creative task or problem at hand is represented in the _________ stage of the creative performance process -idea evaluation -problem formulation/definition -idea validation -preparation/information gathering -idea generation

idea generation

_______ occurs when we hold others less accountable for unethical behavior when it's carried out through 3rd parties. -the slippery slope -indirect blindness -motivated blindness -ill-concieved outcomes -overvaluing outcomes

indirect blindness

Which of the following is NOT a situation that commonly produces workplace conflict. -change -personality differences -unclear roles and responsibilities -individual needs being met -poor management

individual needs being met

Effective feedback is -negative -information -evaluation -opinions -positive

information

________ is putting someone in a good mood prior to making a request. -Consultation -Ingratiation -Exchange -Inspirational appeals -Coalition tactics

ingratiation

Which 3 roles are especially important to groups -compromiser, commentator, evaluator - coordinator, procedural tech, gatekeeper -opinion seeker/giver, standard setter, initiator -energizer, harmonizer, gatekeeper -Initiator, orientor, energizer

initiator, orienter, energizer

core self-evals represent a broad personality trait comprised of all of the following EXCEPT -generalized self-efficacy -emotionaly stability -intrapersonal intelligence -locus of control -self-esteem

intrapersonal intelligence

Which of the following in NOT an example of a crucia; conversation? - Inviting a friend to dinner - critiquing a colleague's report -confronting a teammate who is frequently late to meetings -a negative performance review -ending a relationship

inviting a friend to dinner

Which of the following is not an advantage of group decision making? -greater pool of knowledge -less pressure to conform -greater commitment to a decision -better understanding of the decision rationale -more visible role modeling

less pressure to conform

Which of the following is NOT one of the basic dimensions of the Big Five personality dimensions. -Extraversion -openness to experience -conscientiousness -locus of control -agreeableness

locus of control

____________ is an alt dispute resolution technique in which a trained, 3rd party neutral actively guides disputing parties in exploring innovative solutions to the conflict -facilitation -peer review -mediation -ombudsmanship -arbitration

mediation

___________ represents an individual's general tendency to think, feels, and behave in ways associated with ethical and unethical behavior -personal conflicts -conflict-handling style -moral criteria -conflict process -moral character

moral character

___________ programs helps employees to integrate, assimilate, and transition to new jobs. -engagment -onboarding -involvement -incoming -sink-or-swim

onboarding

In the recency perceptual error, a person -forms an overall impression, and then uses that impression to bias rating. -evaluates people by comparing them with characteristic of other people observed in the recent past -avoids all extreme judgements and rates everyone as average or neutral. -consistently evaluates ppl in an extremely positive fashion -over relies on information from the last portion of the review period.

over relies on information from the last portion of the review

_________ conflict is defined as interpersonal opposition based on individual dislike or disagreement -integrative -distributive -dominating -devils advocate -personality

personality

One's reputation is an example of ________ power. -expert -referent -coercion -legitimate -reward

referent

___________ is the characteristic of PsyCap that consists of bouncing back from adversity -Effiacacy -optimism -Health -hope -resilience

resilience

Devon enjoys the job that he's been at since graduating from college three years ago. He has a friend who just took a similar position at another firm and the company has an opening that would fit Devon's experience. The company is offering a 20% wage increase, as well as a leadership role after a 3moth training program. When considered this offer, Devon is thinking about ______________ factors. -individual -group -situation -organizational -interactional

situation

Which of the following should a person do to avoid conflict -stop ignoring conflict -loss sight of the ultimate goal -withhold the truth if needed -use judgemental language -be indecisive in improving the outcome

stop ignoring conflict

__________ is based on transferring authority and responsibilities from management to employees -Political empowerment -Influence -Psychological empowerment -Structural empowerment -Human relations empowerment

structural empowerment

What kind of goal is best for jobs that are dynamic but in which nearer-term activities and milestones can be defined? -objective -learning -behavioral -reinforcement -task

task

Attitudes have 3 components: affective, cognitive, and behavioral. (T/F)

true

Blaming ourselves can be useful in some situations to preserve our influence with others. (t/f)

true

Coalition tactics are considered one of the "hard" influence tactics. (t/f)

true

Communication begins when a sender encodes an idea or thought (t/f)

true

Motivation explains why we do the things we do (t/f)

true

Often, decision makers select the most readily available ideas or solutions. Therefore, they are advised to evaluate a broader set of alternatives. (t/f)

true

One of the employee characteristics in House's path-goal model is need for achievement. (t/f)

true

Orgs. Should encourage positive deviance in the workplace (t/f)

true

People with an external locus of control generally earn lower salaries than those with an internal locus of control (t/f)

true

Performance management is a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequenses for performance expectations (t/f)

true

Research has shown that the use of uncooperative styles (dominating and avoiding) actually increases conflict. (t/f)

true

The 3 effects of positive organizational behavior are amplifying, buffering, and positivity. (t/f)

true

The acronym that helps you to remember the factors in addressing difficult conversations is STATE (t/f)

true

To practice conscious capitalism, an org. should be interdependent with stakeholders. (t/f)

true

Wesley's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Wesley needs to be home to take over babysitting from his wife, who works a night shift. This is a work-life conflict. (t/f)

true

Women are expected to communicate less aggressively than men and to interrupt others less (t/f)

true

in 360-degree feedback, individuals compare perceptions of their own performance with information from their manager, subordinates, and peers. (t/f)

true

to reduce groupthink, someone should be given the role of devils advocate (t/f)

true

Schwartz's model suggest that -values are formed when we are in our early adulthood -values are important but have no direct on motivation -values are unstable -values may conflict with each other -we are always aware of our values and how they influence us.

values may conflict with each other.

What ind of a response is a manager completing when he or she elimiantes the situation in which the problem occurs. -ignoring -dissolving -resolving -avoiding -solving

Dissolving

Trust of character is known as competency trust. (t/f)

False

When you are startled by an unexpected loud noise or react to the touch of a hot surface, you are demonstrating operant behavior (t/f)

False

perception is the process of becoming consciously aware of something to someone (t/f)

False

________ are the generation that currently makes up the largest number of individuals in america -gen Xers -traditionalist -millennials -baby boomers -Gen Zers

Gen Zers

The person-situation distinction allows you to considered runique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because her job has become boring and less meaningful, this reflects a(n) _____________ facor - person - group - organization level - individual - situation

Individual

Manuel works for ABC Corp. He feels quite comfy expressing his opinions about a wide variety of issues facing the company w/o fear of reprisal. This reflects ABC's -glass ceiling -organizational citizenship -affirmative action programs -diversity climate -psychological safety

Psychological safety

(T/F) A problem is a gap btwn an actual and desired situation

True

(T/F) Hard Skills are the technical expertise and knowledge required to do a particular task or job function, such as financial analysis, accounting, or operations.

True

Efficacy is a component of a person's core self-eval; it influences how we perceive ourselves and how we perceive the world (t/f)

True

a manager should use Schwart's model to understand employees and assign them tasks that are consistent with their values (t/f)

True

intentions are influenced by the 3 general motives in Ajzen's model: attitude towards the behavior, subjective norm, and perceived behavior control (T/F)

True

when making attrtibutions about a workers performance, ppl can assign responsibility to either internal or external factors. (t/f)

True

When calling on prospective clients, all of the following are workable comms strategies except -Seeking referrals and recommendations -comms through company social media accts. -networking with industry orgs and other professional groups -cold calling prospective clients -signing up for online newsletters

cold calling prospective clients

The use of expert power tends to result in -resistance. -compliance. -rebellion. -commitment. -coercion

commitment

Which of the following are the 3 Cs of team players - collaborative, conscientious, constructive -commited, collavorative, competent -competent, competitive, codependent - competent, competitive, codependent -conscientious, committed, collaborative

committed, collaborative, competent

__________ is the shared belief that drives people to help others who are suffering -compassion -temperance -flourishing -restoration -virtuosity

compassion

Team ____________ described the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members. -gatekeepers -charters -composition -roles -capacity

composition

In influence sharing, the manager adopts the _________ style -delegation -participation -consultation -laissez-faire -domination

consultation

Psychological empowerment occurs when we feel a sense of -balance. -fitting in. -control. -meaning. -ownership

meaning

Stg 1of social perception in -observation and investigation -selective attn/ comprehension -encoding and simplification -retrieval and response -storage and retention

selective attn/ comprehension

Conflict in the workplace can lead to absenteeism and turnover (t/f)

true

(T/F) According to the contingency approach there is always a single way to manage ppl, teams, or orgs.

False

(T/F) Unethical behavior erodes trust, and also negative affects cooperation in orgs.

True

(T/F) job satisfactions in NOT a unitary concept: a person may be satisfied with the one aspect of his or her job and dissatisfied with one or more other aspects.

True

A learning goal involves enhancing knowledge or skill (t/f)

True

Asking for frequent feedback is a way to foster engagement in the workplace (t/f)

True

Perception is influenced by the three key components: the characteristic of the perceiver, of the target, and of the situation (t/f)

True

The first step in the Reina model for rebuilding trust is to acknowledge what caused trust to be compromised (t/f)

True

The self-reinforcing and perpetuating aspect of positive emotions, can lead to upward spirals of positivity. (t/f)

True

The sources of creative behaviors are both person and situation factors. (t/f)

True

The two components of hope are willpower and waypower. (t/f)

True

The way to begin managing up is by assessing your manager's receptiveness (t/f)

True

different motivators are needed for employees working at small firms. These include all of the following except -reward(s) for good performance - a "one style fits all" approach -recognition for good perf -flexible work hour -involve employees in decision making

a "one style fits all" approach

Christopher, a dept. manager, is attending the monthly budget planning meeting where all the dept. managers report their current statue. Both before and after his own presentations, he sits forwards in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after responses. He is exhibiting the _________ style of listening -involved -detached -passive -immediate -active

active

people with _________ often see the causes of events in their lives as due to luck or other environmental factors -high extraversion -high emotional stability -high introversion -an internal locus of control -an external locus of control

an external locus of control

What form of diversity management is an oraganization adopting when it assumes that all diverse ppl will learn to fit in or become like the dominant group. -toleration -building relationships -isolation -suppression -assimilation

assimilation

Damarra recently visited the Mayan temple at Chitzen Itza in the Yucatan. She was humbled by its feeling of age and history, particularly because she is of Mayan descent. _________ is the emotion she is likely feeling. -pride -serenity -gratitude -inspiration -awe

awe

Folding arms, crossing hands, and crossing legs communicate -immediacy -happiness -boredom -defensiveness -liking

defensiveness

Which of the following is NOT a step f the TED protocol for effective presentations -plan your multimedia -plan your delivery -evaluate your presentation -frame your story -develop your stage presence

evaluate your presentation

Managers use ________ in three different ways: to make a decision, to inform a decision, and to support a decision. -confirmation bias -the rational model -holistic hunches -evidence or data -normative models

evidence or data

Expectancy theory states that ppl are motivated to behave in ways the produce desired combos of ___________ outcomes -similar -procedural -expected -unlikely -variable

expected

_______ is a means of weakening a behavior by ignoring it or making sure it's not reinforced. -positive reinforcement -negative reinforcement -respondent behavior -extinction -punishment

extinction

Intense political debate is a technique of practicing mindfulness (t/f)

false

Nonverbal comms includes you facial expressions and body movements, but not how you dress or how close you stand to other people (t/f)

false

One of the components of virtuous leadership is charisma (t/f)

false

which of the following is an Org. function of a group. _providing an opportunity to test perceptions of social reality -implementing complex decisions -building self-esteem -fulfilling the need for affliliation -reducing anxieties

implementing complex decisions

When a leader is encouraging employees to question the status quo and seek innovative and creative solutions to organizational problems, he or she is engaging in -idealized influence. -individualized consideration. -intellectual stimulation -inspirational motivation. -charismatic behavior.

intellectualized consideration

the ____ perspective states that behavior is a function of interdependent person and situation factors. - individualistic -problem-solving -contingency -interactional -ethical

interactional

the potential to understand and regulate yourself is ____________ intelligence -bodily-kinethetic -interpersonal -naturalist -intrapersonal -spatial

intrapersonal

The need for belonging is part of the the need for -physiological -safety -esteem -self-actualization -love

love

Humble leaders display all of the following key qualities valued by employees except -appreciation of others. -appreciation of the greater good. -low self-focus. -openness to feedback. -low self-awareness.

low self-awareness

Which of the following is NOT a symptom of groupthink -illusion of unanimity -illusion of invulnerability -overestimation of opponents -self-censorship -mindguards

overestimation of opponents

if your goal is to do well in school and graduate on time and with honors, you are more likely to experience ____________ emotions such as joy, gratitude, pride, satisfaction, contentment, and relief. -positive -futuristic -mixed -stable -negative

positive

WHich of the following is not an element of an effective social media policy? -clarify what is confidential -align the policy with the orgs. culture -prepare everyone to be a spokesperson for the company's online policies -define what is considered illegal -outline conseqenses for violations

prepare everyone to be a spokesperson for the company's online policies

__________ teams are assembled to tackle a particular prblm, task, or project. -self managing -cross functional -internet -project -virtual

project

Skinner labeled unlearned reflexes or stimulus-response connection as _______ behavior -respondent -operant -contingent -consequential -reward

resondent

A major drawback of ________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion -negotiation -mediation -devil's advocacy -the dialectic method -alt dispute resolution

the dialectic method

Abusive supervision is the sustained display of hostile verbal and nonverbal behavior by managers (t/f)

true

According to the acquired needs theory, we are not born with our needs but instead learn them as we go about living our lives. (t/f)

true

A group member who says ______ is performing a maintenance role - "juan, you've been quiet lately. What do you think?" -"last week we decided to table this agenda item. Are we ready to address it again/" -"a goal of 150 per week sounds reasonable" -"what can do this. we've met difficult goals before"

"juan, you have been quiet lately. What do you think?"

Job satisfaction has a neg association with OCB and a positive relationship with CWB (T/F)

False

Members of both groups and teams have tasks and responsibilities that are independent from each other. (t/f)

False

Xavier and kevin both work as line employees at the widget corp plant. They both are big fans of the San Fran 49ers and meet at the game times in local sports bars to watch the game. They are probably providing ____________ to each other -instrumental support -esteem support -achievement support -info support -social companionship

Social companionship

Assimilation and denial are options for action to address diversity issues in an organization; however, they are not among the preferred options. (t/f)

True

Consideration involves leader behavior associated with creating mutual respect or trust and focuses on a concern for group members' needs and desires. (t/f)

True

Ethnocentrism is based on the feeling that our cultual rules and norms are superior to or more appropriate than the rules and norns of another culture. (t/f)

True

Intensity pertains to the amount of effort being invested in an activity (t/f)

True

It is suspected that judgmental heuristics are partly to blame for inaccurate diagnoses and treatment by physicians and other health care professionals because they don't have the time to consider all of a patient's symptoms (t/f)

True

Job Crafting may involve changing task boundaries, the relational nature of a job, or cognitions about the job. (t/f)

True

An individual who enjoys working with others and enjoys social interactions in which opinions are openly exchanged exhibits which decision-making style? -conceptual -behavioral -analytical -consultative -directive

behavioral

You're unlikely to say anything to someone smoking on your smoke-free campus if you have no intention of confronting the smoker. Your intention reflects the __________ component of your attitude towards the people smoking on campus -affective -behavioral -intellectual -cognitive -normative

behavioral

Julie takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Julie has a(n) ________ style -consultative -analytical -behavioral -directive -conceptual

conceptual

In the _________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision. -representativeness -overconfidence -availability -confirmation -framing

confirmation

harold Kelley hypothesized that ppl make causal attribution by observing -surface-level factors -consensus, distinctiveness, and consistency -stereotypes -implicit cognitions -deep-level factors

consensus, distinctiveness, and consistency

Which of the following tips should be used by employees having a personality conflict with another employee. -emphasize problem solving and common objectives -avoid comms directly with the other person -go to the human resources dept. when the conflict first occurs immediately seek help from the boss, even for slight conflict situation -try to get coworkers to side with them

emphasize problem solving and common objectives

In Making a decision -evidence should not be used. -evidence forms the basis of the decision. - evidence is created to support a decision using other inputs. -evidence is one of several inputs to the decision process. -only quantitative evidence is used.

evidence forms the basis of the decision.

If a person views a situation as having high consensus, high distictiveness, and low consistency, her or she is likely to make an attribution of -self-serving bias -fundamental bias -internal cause -nothing: there is not enough information -external causes

external causes

linguistic style includes all of the following except -word of choice -use of stories -use of jokes -pacing and pausing -eye contact

eye contact

"individual differences" is a narrow category only used to describe the "big five" personality attributes (t/f)

false

__________ is one characteristic that would describe an organization without positive OB -focus on wealth -compassion -resilience -positive deviance -humility

focus on wealth

A virtuous leader demonstrates all of the following EXCEPT -following immoral principles -fostering forgiveness -focusing on the greater good -being guided by integrity -promoting trust

following immoral principles

A ________ is a set of expected behaviors for members of the group as a whole -group competency -task role -group role -maintenance role -group norm

group role

The Org. dimensions of diversity include all of the following EXCEPT -managements status -union affiliation -work location -income -seniority

income

Self_determination theory focuses on the needs that drive __________ motivation -extrinsic -affiliation _intrinsic -hygiene -automous

intrinsic

a person will experience _________ when his or her outcome to input ratio is less than that of a relevant comparison person -negative equity -negative inequity -positive inequity -positive equity -equity

negative inequity

A person who is indifferent to and ignores another's influence attempt is exhibiting -coercion -rebellion -resistance -compliance -commitment

resistance

A key variable in Fiedler's model is situational control, which is composed of leader-member relations, task structure, and the leader's position power. (t/f)

true

Conflict is the energy created by the perceived gap between what we want and what we're experiencing (t/f)

true

Dr. Matthews was hired in at Spartan Healthcare because he is one of only four doctors in the nation that can perform a specialized type of heart surgery. He also is on faculty in the medical school and gives advice to other medical professionals. Dr. Matthews is considered to have expert power. (t/f)

true

Effective managers give employees timely and task-specific feedback about what they are doing right, as well as about what they are doing wrong. (t/f)

true

Emotions change over time and from situation to situation; therefore, they can be altered more easily. (t/f)

true

Employees lacking in honesty and humbleness qualities are known to engage in more CWBs and have lower performance (t/f)

true

Empowerment not only positively affects job performance, it also tends to increase citizenship behaviors and job satisfaction and decrease turnover intentions. (t/f)

true

Gatekeeper is a maintenance role in groups (t/f)

true

High group cohesiveness can actually work against a team. (t/f)

true

In Maslow's need hierarchy, the most basic need (and the one that must be met first) is Physiological (t/f)

true

In the self-serving bias, employees attribute their success to controllable internal factors and their failures to uncontrollable external factors (t/f)

true

Inspirational motivation involves establishing an attractive vision, the use of emotional arguments, and exhibition of optimism and enthusiasm. (t/f)

true

Intrinsic rewards are psychic and self-granted (t/f)

true

Linguistic intelligence is the potential to learn and use spoken and written languages (t/f)

true

one cause of the increase in intelligence observed in developed countries is better nutritions (t/f)

true

one of the possible causes of incivility in the workplace is autocratic leadership (t/f)

true

ppl program themselves for success or failure by enacting their self-efficacy expectations. (t/f)

true

renowned psychologist, Martin Seligman, proposed that :well-being" is made up of positive emotions, engagement, relationships, meaning and achievement (or PERMA) (T/F)

true

Danny is convinced that the new recycling program implemented at his comp is worth the extra effort of sorting his waste. He believes that in this so strongly that he reminds everyone in the department that they should all get on board and give an extensive presentation at the monthly meeting. Danny Values? -power -universalism -stimulation -conformity -hedonism

universalism

When Martin has a perceived conflict with a coworker, he will send them emails that are taunting or insulting. this is an example of? - EEG -POS -OCB - CWB -COW

CWB

Org. commitment exists to the degree that the person is satisfied with his or her job (t/f)

False

The 3 C's of effective teams include charters and strategies, composition, and conscientiousness (t/f)

False

To become a team, a group must be composed of members with similar skills and personalities (t/f)

False

A recent national survey of nearly 1000 employers revealed that recent college grads excelled at soft skills such as comms and people skills (t/f)

false

According to Herzberg's motivator-hygiene theory hygiene factors more frequently associated with the content of the task being performed

false

An employees who values tradition and conformity over achievement will be more than happy to work on a holiday or to miss a child's soccer game (t/f)

false

Content theories of motivation focus on how internal factors and enviornmental characteristics influence employee motivation (t/f)

false

Diversity refers to age, gender, and religion, but doesn't include personality (t/f)

false

Lorenzo, a new lawyer at Hughes, Hernandez, and Long, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will recieve neg performance reviews and is likely to lose his job. Lorenzo starts rounding up the minute on each of his phone calls and meeting the to next 10-minute level. This is an example of? - ill-conceived goals -the slippery slope - motivated blindness -indirect blindness -overvaluaing outcomes

ill-conceived goals

________ might be any attempt to control or manipulate the images related to a person, organization, or idea. -Influence management -Coalition building -Political tactics -Organizational politics -Impression management

impression management

Sources of noises affect all the links in the comms process. Which of the following is NOT a source of noise? -illegible handwriting -speech impairment -poor hearing -language differences -in-person, face to face conversation

in person, face to face conversations

Samantha is ambitous and has taken a position with XYZ Corp as a management trainee. SHe is looking forward to going through challenging projects as she rotates through several departments of the company over the next 2 years. However, she also just became engaged, and wants to spend time with her fiance. Which of the following best describes what Sam is seeking? -Alt rewards -extrinsic rewards -justice -total rewards -intrinsic rewards

total rewards

A group that gets together because of a common interest is an informal group. (t/f)

true

Linguistic style refers to a person's characteristic speaking pattern (t/f)

true

Sharing power, via empowerment, is a means for increasing your own power. (t/f)

true

Social listening is a dimension of listening that pertains to how we comm and listen to others using social media and comm tech that influences our personal engagement with others (t/f)

true

_____ is defined as the state of being completely involved in an activity for its own sake. -engagement -PERMA -PsyCap -Meaningfulness -Flow

Flow

Which of the following interpersonal traits has research shown to have a negative relationship with leadership effectiveness? -emotional intelligence -openness to experience -communication skills -emotional stability -Machiavellianism

Machiavellianism

The final step of the 3-step approach of the org. framework is - identify to OB concepts -define the problem - make recommendations -build a consensus - delegate the problem

Make recommendations

Marie works as a project manager for a major consumer products firm. she works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the org. Marie's beliefs represent a(n) -high affective commitment -high normative commitment -psychological contract -employment contract -high level of emotional labor

Psychological contract

______________ is the conflict-handling style that is passive withdrawl form the problem and active suppression of the issue -integrating -obliging -dominating -avoiding -compromising

avoiding

The _________ styles are inappropriate when the issue is important to you -integrating and compromsing -avoiding and compromising -avoiding and obliging -obliging and dominating -dominations and integrating

avoiding and obliging

___________ is the process of interpreting and making sense of a message -giving feedback -choosing a medium -encoding -decoding -analyzing media richness

decoding

__________ are the statistical measurements of populations and their qualities (such as age, race, gender, or income) over time -functional classifications -deep-level characteristics -affirmative actions -personal habits -demographics

demographics

Meetings should be held as scheduled, whether or not there is a goal for a meeting. (t/f)

false

Last week, a major construction project began on Brandon's normal route to work. After 2 days of getting angry and being late to work, Brandon found a new way to go which was slightly longer, but faster. WHich of the following processes did Brandon engage in? -extinction -negative reinforcement -positive reinforcement -intermittent reinforcement -punishment

negative reinforcement

Which of the following is NOT a soft skill - desicion making - problm slving -active listening -critical thinking -operations

operations

Which of the following is NOT a content theory of motivation? -Maslow's heirarchy of needs theory -acquired needs theory -equity theory -self-determination theory -Theory X and Theory Y

Equity theory

__________ occurs when an individual is "turned on to one's work because of the positive internal feelings that are generated by doing well" -extrinsic motivation -job dissatisfaction -Org Citizenship Behavior (OCB) -Intrinsic motivation -job satisfaction

Intrinsic motivation

(T/F) MOst ppl have the tech skills to succeed at higher-level jobs. However, as you rise through the hierarchy, your job genuinely will require a more developed set of soft skills, such as comms, emotional intelligence, ethics, and stress management.

True

Personal attitudes affect _________ via __________ -Behavior; values -vlaues;behavior -values; intentions -values; cognitions -behavior; intentions

behavior; intentions

Rosario and Pamela work together. They are also friends outside of work. Rosario and Pam are constantly texting each other. Their supervisor comments that, while this might be fine outside of work, it's inappropriate to constantly text while in the office. This is an example of. -implicit cognition -culture and consistency -collaboration -context Gen Y behavior -common Gen Y behavior

context of interaction

Deidra was turned over for a recent promotion that her best friend at work received instead. Now she is focused on moving to a different department and is completely ignoring her best friend. Deidra is demonstrating the dominating conflict-handling style. (t/f)

false

Feedback has only one primary purpose for those who receive it: motivation (t/f)

false

which of the following is the MOST fixed of a person's individual differences. -self-esteem -intelligence -emotions -attitudes -self-efficacy

intelligence

Examples of Org citizenship behavior (OCB) include all of the following except. -Respecting housekeeping rules -suggestions of improvements -constructive statements about the company -Training and onboarding programs -not expressing interest in the work of others

not expressing interest in the work of others

___________ is an org practice that allows employees to make decisions that result in the employee having a sense of control and greater opportunities for learning -providing feedback -providing decision-making discretion -minimizing incivility -sharing deviance

providing decision-making discretion

A global mind-set is an increasingly valued _________ trait -relationship-oriented -passive -narcissistic -task-oriented -transformational

task-oriented

the term glass ceiling IDs an invisable but absolute barrier that prevents women from advancing to higher-level positions (t/f)

true

Taylor senses other's emotions, understands their perspectives, and takes active interest in their concerns. This demonstrates her self-management competence (t/f)

False

In the anchoring bias, the decision maker tends to assess the likelihood of an event based on impressions of similar events (t/f)

false

Which of the following is NOT an element of emotional intelligence -self-management -social awareness -self- awareness -relationship management -intrapersonal intelligence

intrapersonal intelligence

Marcos set himself a goal of being able to hold plank for 5 minutes by the end of 4 weeks. This is an ______ goal. -learning -project -performance -equity -procedural

performance

______ refers to how long we focus on an activity -volume -persistence -direction -intensity -integration

persistence

Interpersonal Skills involve all of the following except. - Effective comms - active listening - teamwork -positive attitudes - respectful interactions

teamwork

A distributive negotiation usually involves a single issue in which one person gains at the expense of another (t/f)

true

Which of the following is one of the assumptions underlying nonrational models of decision making? -Rational decision making is a struggle. -Managers possess complete information. -Managers do not face restrictions when making decisions. -The context for managerial decisions is simple and stable. -Decisions can be made with certainty.

Rational decision making is a struggle.

_________ are the dimensions of situational control in Fiedler's model. -Locus of control, task ability, and need for achievement -Leader-member relations, task structure, and position power -LMX, task structure, and personal power -LMX, task structure, and work facilitation -Task structure and workgroup dynamics

Leader-member relations, task structure, and position power

Twenty-first-century leaders face unique challenges to address critical new competencies, which include all of the following except -embracing ambiguity. -leading through change. -understanding digital technologies. -utilizing artificial intelligence. -defining roles

defining roles

Leader behaviors are the outcome of an integrated model of leadership. (t/f)

false

Which of the folloowing is Step1 in the 3-step of the applied approach to prblm solving? - Find a systematic process for closing a gap in knowledge -determine whether the issue is a lack of hard vs. soft skills - make recommendations and (if appropriate) take actions -Identify potentail causes using the OB concepts -Define the problem

Define the problem

Which of the following statements are true. -well-being is a single, unique concept that is related to happiness -PERMA should be pursued as a means to obtain a better career -employees level of flourishing is related to Org outcomes such as productivity and financial performance -PERMA elements are + related to good health but aren't related to work-related outcomes such as org commitment

Employees level of flourishing is related to org. outcomes such as productivity and financial performance

With only 5 years until his planned retirement Edward was quite upset when he was removed from a project ream comprised of mostly millennials. It is quite possible that the millennials were reacting to a _________ of older workers -self serving biases -stereotypes -negative biases -semantic memory -fundamental attribution bias

Stereotype

Female entrepreneurs looking for funding for their start-ups have an easier time than their male counterparts in obtaining venture capital due gender bias on the part of investors (t/f)

false

LMX focuses on the quantity of relationships between managers and subordinates (t/f)

false

Managers, for instance, have personal power because they control your pay, your work assignments, your hiring and firing, and your evaluations. In contrast, expert and referent are forms of personal power, which you possess independent of your position or job (t/f)

false

Which of the following statements about incivility is false -bullying has group-level implications -bullying affects even those who are not bullied -bullying is most often evident to others -incivility results from interactions with coworkers, but not from bosses or subordinates -incivility is common

incivility results from interactions with coworkers, but not from bosses or subordinates

When a leader is resolving disputes, he or she is engaging in ________ behaviors. -interaction-facilitation -achievement-oriented -work-facilitation -path-goal clarifying -supportive

interaction- facilitation

Sam needs to study for an upcoming test in his business law course. His roommate is driving him crazy by singing and whistling. Sam heads for the library and finds a quiet room in the back so he can study for effectively. Sam is increasing his -positive deviance -optimism -mindlessness -mindfulness -attention delinquency

mindfulness

in which stage of the group devel. process are group members asking "how can I best perfor my role?" -norming -forming -storming -performing -conforming

performing

Which of the following in NOT a factor that affects perceptions of feedback. -accuracy -reasonableness of the goals or standards -personal relationship with the feedback giver -fairness of the system -credible source

personal relationship with the feedback giver

Which of the following in NOT a primary output and function of most performance management systems -performance ratings -career planning -documentation for legal purposes -providing punishment -feedback

providing punishment

The primary purpose of _________ behaviors is to enhance employees' skills and to create positive work relationships among coworkers and between the leader and his or her employees -relationship-oriented -transformational -empowerment -passive -task-oriented

relationship oriented

The three primary reactions people have to attempts to manage or influence them are -compliance, commitment, or empowerment. -rebellion, sabotage, and resistance. -resistance, compliance, or commitment. -influence, power sharing, or power distribution. -indifference, passivity, or active resistance.

resistance, compliance, or commitment.

___________ focuses on clarifying employees' role and task requirements and providing followers with positive and negative rewards contingent on performance -Empowerment -Initiating structure -Transformational leadership -Transactional leadership -Consideration

transactional leadership