MGT 3400 Chapter 8

Collections of individuals with low dependency on one another are known as ______, whereas _____ are collectively responsible for their performance.

groups; teams

Which of the following are challenges that virtual teams face?

Relationships are difficult to build and monitor at a distance. The lack of interpersonal and face-to-face interactions make building trusting relationships difficult. Technology limits nonverbal communication.

When a group has norms, the group can tackle the development process more effectively.

True

Which of the following statements are true about a formal group?

The group is assigned by the organization or managers. The group is assigned to accomplish specific goals.

The stage of Tuckman's group development model characterized by rituals, discussions of lessons learned, and moving on is the

adjourning stage

Which of the following is a goal of collaboration?

ensuring a collective outcome is completed

Social loafing can be prevented by:

ensuring accountability

According to the Reina Model for rebuilding trust, it is important to discuss feelings and emotions constructively before reframing the ____ and taking _______ for what happened

experience or experiences; responsibility

Plans that outline exactly what the team is to do such as goal setting and defining member roles are team ______ strategies.

performance

The tendency for individual effort to decline as group size increases is known as ______.

social loafing

Informal groups are commonly distinguished according to their

specific interests.

Subgroups may form and procrastination occur during the _____ stage of group development. (Enter one word in the blank.)

storming

A reciprocal belief that another person will consider the effects of his intentions and behaviors on you is ______.

trust

What should managers do to help them build and lead more effective teams?

They should use the group development process to reduce frustrations when working in teams. They should evaluate employees using the three Cs of team players (commitment, collaboration, and competency). They should identify important task and maintenance roles.

It is possible for a formal group and an informal group to overlap.

True A formal group and an informal group can overlap, as in the case of a team of analysts dining together after work.

Trust involves being vulnerable.

True Trust involves the willingness to be vulnerable to another person.

What type of team is assembled to tackle a particular project, problem, or task?

a project team

What type of team has a difficult time building trusting relationships because of a lack of interpersonal and face-to-face interactions?

a virtual team

What type of team has a well-defined purpose, is more or less permanent, and requires the complete commitment of its members?

a work team

A norm is a(n) ______ shared by two or more people that guides behavior.

attitude feeling opinion

What are the three Cs of building effective teams?

capacity composition charters and strategies

Three factors that create effectiveness when building a team include:

capacity of the team team charters and strategies composition of the team

The "we feeling" that binds group members together is group ______ . (Enter only one word in the blank.)

cohesiveness

The degree to which members feel part of the collective group is called group

cohesiveness

Known as the three Cs, what characteristics must team players possess in order for their team to be successful?

collaboration competency commitment

During the _____ stage of group development, members are likely to be uncertain about the group's leaders and goals. (Enter one word in the blank.)

forming

During which stage of group development are people anxious about their roles, the people in charge, and the group's goals?

forming

Which of the following statements about informal groups are true?

Informal groups are formed by members who share a common interest. Informal groups are based on friendship.

Match the group task role description in the right column to the role listed on the left.

Initiator --> Suggests new goals or ideas Coordinator --> Pulls together ideas and suggestions Recorder --> Documents discussions and outcomes Evaluator --> Tests group's accomplishments against criteria

In which of the following situations, can punctuated equilibrium occur? (Check all that apply.)

Innovation An inciting event

Which of the following statements is true about team adaptive capacity? (Check all that apply.)

It is the ability to make needed changes in response to demands put on the team. It is a critical element of effective, high-performing teams.

Which of the following are key elements to punctuated equilibrium?

time change

The Reina Model is used to restore _____when it has been compromised.

trust

Face-to-face interactions early in the virtual team development process build credibility, _____ , and understanding, and reduce _____ , making subsequent virtual interactions more efficient and effective.

trust, misunderstanding

Which of the following will help teams collaborate better?

using scheduling project management software recognizing the strongest skill for each team member

A team that works together over time and distance using electronic media to combine effort and achieve goals is a(n) _____ team. (Enter one word in the blank.)

virtual

Teams that are able to leverage knowledge from anywhere in the world at much lower costs are _____ teams. (Enter one word in the blank.)

virtual

What are practical ways to be an effective member of groups and teams?

Develop teamwork competencies to increase your value to the organization. Learn which of the group functions are important to you. Communicate, be predictable, and treat others with respect to boost your trustworthiness.

Which of the following statements about effective team players is true?

Effective team players display commitment, collaboration, and competence.

Because of collaboration, teams are generally less effective than the individuals who make up the team.

False

What are practical ways to build trust in interpersonal relationships within an organization?

Keep team members informed by providing information on policies and giving accurate feedback. Be realistic about commitments and deliver quality work on time. Demonstrate good business sense, technical ability, and professionalism

In contrast to a group, what are characteristics of a team?

Members depend on each other. Members are accountable for their collective performance.

The stage in Tuckman's group development process when the group resolves its power struggles in order to accomplish its goals is the ______ stage.

Norming

Which of the following statements show the benefits of norms?

Norms help groups move through the development process. Norms provide more efficient group operations. Norms bring a sense of order to a group.

Which of the following statements describe how building work flow rhythm fosters collaboration in teams?

Team members know what they need to do and when. Team members have their interdependent needs met. Team efforts are better coordinated.

Supporting creativity is important to team collaboration efforts for which of the following reasons?

Team members will have a "can do" attitude.

Which of the following are examples of the overlap between formal and informal groups?

a task force having a casual dinner after work together a work group going to a movie together

Clear goals and responsibilities with an appropriate mix of knowledge, skills, and abilities are specifically associated with ______ teams.

high-performing

An attitude, feeling, opinion, or action shared by two or more people that guides behavior is a(n) ______.

norm

The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ______ stage.

norming

Which of the following are ways that groups positively communicate role expectations?

offering friendship showing acceptance

Formal groups fulfill both _____ and _____ functions in organizations.

organizational, individual

A negative byproduct of positively reinforcing group role and norm adherence is that groups tend to:

ostracize those who do not conform

The stage of group development characterized by a lot of helping behavior among group members to achieve goals is the

performing stage

Reduced commuting and real estate costs are among the benefits of:

virtual teams

The task roles that facilitate a group's work include:

clarifying a common purpose defining a common purpose

Team _____ describes the collection of jobs, personalities, skills, experience, and knowledge of team members.

composition

Match each behavior with the form of trust it builds.

contractual trust --> People do what they say they will do and make their expectations clear. communication trust --> People share information and tell the truth. competence trust --> People meet their responsibilities and acknowledge others' skills and experience

Formal groups fulfill which two of the following organizational functions?

coordinating interdepartmental efforts implementing complex decisions

When specialists from different areas are put on the same team, it is a _____-_____ team. (Enter one word in each blank.)

cross-functional

Early in the group development process, a team can improve its chances for success if it:

develops a team charter

Which of the following describes a purpose of a formal work group?

discussing ways to improve product quality

What are three basic characteristics that describe groups and teams in the workplace?

duration of time spent together dependence accountability

Team performance strategies include:

setting goals for the team plans that outline exactly what the team is to do the tasks and responsibilities of the members

Employees in self-managed work groups are acting as their own _____

supervisor

The stage of group development characterized by a lot of helping behavior among group members to achieve goals is the _____ stage.

performing

During which of the stages of Tuckman's group development process are people likely to test the leader's policies, form subgroups, and determine how they fit in the group's power structure?

storming

Group influence brings individuals into the social fabric of an organization by:

communicating norms communicating role expectations

Match the group maintenance role description in the right column to the role listed on the left.

Harmonizer --> Mediates conflict through reconciliation or humor Gatekeeper --> Encourages all to participate Standard setter --> Evaluates group processes Follower --> Serves as a passive audience

In order to make meaningful contributions to groups or teams, what should you do?

Learn which individual functions of groups are most important to you Apply your knowledge to combat social loafing Develop your teamwork competencies

Which of the following statements are true about work teams?

They have a common purpose. They are usually permanent. They have a well-defined purpose.

Characteristics of the performing stage in Tuckman's model of group development include:

constructive conflict resolution goal achievement open communication

A role is a set of expected behaviors for a particular _____ , while a _____ role is a set of expected behaviors for members of the group as a whole. (Enter one word in each blank.)

individual, group

Groups on social media are a form of what type of group?

informal

Collaboration includes which of the following aspects?

information sharing task coordination

Drag and drop the behaviors against the corresponding team competencies.

Contributes to the team's work --> Completes work accurately and on time Keeps team on track --> Helps plan and organize work Expects quality work --> Expects the team to succeed and cares about producing quality work Interacts constructively with team members --> Listens to teammates and accepts feedback Possesses relevant skills, knowledge, and abilities --> Is able to make meaningful contributions to the team

Which of the following are included in common teamwork competencies? (Check all that apply.)

Contributing to the team's work Interacting with team members constructively Keeping the team on track

When interpersonal relationships within organizations are built on trust, which of the following occur?

Employees are more motivated. Employees improve their performance. Employees are more vulnerable with each other.

Which of the following are types of task interdependence? (Check all that apply.)

Reciprocal Sequential Pooled

The use of self-managed teams in organizations requires changes:

in management philosophy to training practices to reward systems

What can be expected from employees who experience trust within an organization?

increased performance

Face time is important to the formation of virtual teams if at all possible because it:

increases trust builds credibility

Rank Tuckman's five stages of group development. The first stage should be the top item on your list.

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

The stage of Tuckman's group development model when members move on to other things is the:

Adjourning

Which of the following statements are true about project teams?

Their members most often divide their time between the team and their primary jobs. They are assembled to tackle a particular problem, task, or project. Their members may be from the same department of an organization.

Which of the following are characteristics of high-performing teams?

They have trust and communication. They have an appropriate mix of knowledge, skills, and abilities. They have clear goals and responsibilities.

In order to make groups and teams successful, what should managers do?

They should identify task and maintenance roles. They should use team charters to accomplish goals. They should build and maintain trust with and among members.

Which of the following statements are true about the characteristics of virtual teams?

Virtual team members are connected using various technologies. Virtual teams may utilize talent more efficiently than in traditional office settings. Virtual team members work across time, space, and organizational boundaries.

Punctuated equilibrium is concerned with:

how a group functions in the face of change

Which of the following are aspects of trust?

letting your guard down with another person believing that another person will keep the impact of his or her actions on you in mind

Among the ways to prevent social loafing are:

limiting group size holding people accountable for their performance

Which of the following is an example of informal group activity?

making a craft together

Hybrid reward systems are best for motivating teams because they:

recognize individual and team performance

A set of expected behaviors for a particular position in a group is called a(n)

role.

The type of team that managers of an organization are most likely to resist because of the threat it poses to traditional management philosophy and structure is the ______ team.

self-managed

The extent to which team members are dependent on each other to accomplish their work is called

task interdependence.

A group's _____ roles enable it to pursue its purpose, while its _____ roles support its interpersonal relationships. (Enter one word in each blank.)

task, maintenance

The ability of a team to adapt to changes such as changing demands or the transition of members in or out of the group is:

team adaptive capacity

A plan for how the team will make decisions, share communications and strategies that should be agreed to early in the group development process is a(n)

team charter

What is a team called that is composed of specialists from several different areas such as finance, marketing, production and design?

a cross-functional team

What type of team has the collective autonomy and responsibility to plan, manage, and execute tasks interdependently to achieve its goals?

a self-managed team

The purposes served by norms in an organization include:

having pre-established guidelines for groups reducing time spent on the development process for groups

What is the primary reason that people collaborate in groups and teams in the workplace?

The complexity of work is too great to be managed by individuals.