mgt 341 11-14

_____ involves behaving in ways that challenge followers to be innovative and creative by questioning assumptions and reframing old situations in new ways.

Intellectual stimulation

Which of the following statements is true about research findings related to the life cycle theory?

The theory's predictions are supported only for low readiness situations.

BATNA describes each negotiator's

bottom line.

Which of the following are teamwork processes?

transition, action, and interpersonal

Which of the following statements is true?

For action teams with clear expectations, the developmental sequence is less applicable.

Which of the following characterizes pooled interdependence?

Group members complete their work assignments independently, and then this work is simply "piled up" to represent the group's output.

Bianca has just hired five new people for her startup, Inspirex, which has been in business for a few years and recently received a large sum of money from an angel investor. Xavier and Rashad are two of the new team members. They go out for a drink at the end of their second week and discuss the atmosphere at Inspirex. Rashad really appreciates the fact that Bianca planned a fun meet-and-greet party the first week and went out of her way to integrate them into the team. Xavier agrees and adds that he appreciated Bianca's responsiveness to questions and her "open-door" policy. Based on this, what else did Rashad and Xavier most likely take note of regarding Bianca's behavior?

In a meeting the first week, she solicited Rashad's and Xavier's opinions, instead of just making them sit and listen.

Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities?

team viability

Which of the following is true about competency in conflict resolution?

It can distinguish between desirable and undesirable conflict.

____ is broadly defined as the degree to which employees have the ability and the willingness to accomplish their specific tasks.

Readiness

Sierra, an intern, is well-liked by everyone in the office. She has seemingly boundless energy, asks a lot of questions, and is self-confident without being arrogant. Her supervisor, John, is discussing her time at the company with his colleague Maxine. He predicts that

Sierra's personality means she is likely to emerge as a leader

Which of the following behaviors is classified as a consideration behavior?

acting on behalf of the group and advancing the interests of the group

A musical group and a surgical team are examples of _____ teams.

action

At his sales firm, Angus tends to have a negative attitude and deflates his group members by being hostile toward their ideas and accomplishments. Angus fills the individualistic role of

aggressor

In communication, the _____ network is the most effective for teams handling complex tasks.

all-channel

Matt, a training coordinator at ARC Technologies, and his team are organizing a workshop for the employees. Matt is meeting the vice president of finance to get support for an increase in the budget to accommodate a session by a well-known motivational speaker. Matt, in this case, is performing a(n) _____ activity of the boundary-spanning process.

ambassador

If you say that the information richness of a communication process is high, it means that the

amount and depth of information getting transmitted in the communication process is high.

When the requestor clearly explains why performing a request will benefit the target personally, this is the influence tactic known as

apprising

When a third party determines a binding settlement to a dispute, this is known as

arbitration.

How important a person's job is and how many people depend on that person to accomplish their tasks is represented by

centrality

The form of conflict resolution that requires the complete sharing of information by both parties, a full discussion of concerns, relatively equal power between parties, and a lot of time investment to arrive at a resolution is

collaboration

Bob has to create a compensation plan for team members at his manufacturing facility. Which of the following approaches would give him the best plan?

combine high task interdependence with high outcome interdependence

In a conflict situation, Pat attempts to get his needs met without any concern for the needs of the other party. He utilizes __________, a conflict resolution style.

competing

On the teams at Nitro Nutrient, a fertilizer distributor, each member has a great deal of discretion in terms of what they do and with whom they interact while collaborating to accomplish the team's work. The teams at Nitro Nutrient display _____ interdependence.

comprehensive

Sharelle has a conflict resolution style that works for her. Whenever she is involved in settling an issue, everybody comes away feeling that for anything they lost, they gained something else in return. Her efforts have helped save friendships and prevent interdepartmental rivalries from taking over, and along the way she has gotten positive evaluations from everyone who has ever worked for her. Sharelle is adept at the conflict resolution style known as

compromise.

The up-and-coming presidential candidate has an ability to make voters feel that they are helping decide the future. One of his slogans is "Come shape tomorrow with me," a message he has driven home at town hall meetings across the country. Often he invites "ordinary Americans" from the audience to come down front and share their concerns with him—concerns which he then fits into his platform. The candidate is adept at using the influence tactic known as

consultation.

In the case of _____ leadership, the leader promises rewards in exchange for adequate performance

contingent reward

The idea behind _____ is that team members can develop shared mental models of what is involved in each of the roles in the team and how the roles fit together to form a system.

cross-training

Which of the following decision-making styles is characterized by the highest level of employee involvement?

delegative

An attorney with a long and impressive track record, Tracey is serving as an arbitrator and helping to resolve a dispute between an inventor and a large corporation that he claims has stolen his idea. After a great deal of argument from both sides, Tracey receives offers from both sides. The inventor asks for damages of $3 million, royalties of 10 percent on the invention for the next 10 years, and a written apology, whereas the company offers to pay $1.25 million, with royalties of 7 percent for 5 years, as well as a written apology. After considering both offers and the arguments behind them, Tracey determines that the company's offer is fair, and an agreement is reached. This is an example of

final-offer arbitration. Correct

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Alvaro's tendency to listen to Sasha and ignore Jerome reflects which factor in effective decision making?

hierarchical sensitivity

Shawn, Thu, Rei, and Heather are managers working at PureDrop, a bottled water manufacturing company. They each supervise groups of employees who are very different from each other. From a readiness point of view, it can be said that Shawn's group is able but unwilling, Thu's unit is both able and willing, Rei's is neither able nor willing, and Heather's is not able but highly willing to take on the responsibilities. Rei's optimal behavior to deal with her group's readiness should be characterized by _____ initiating structure and _____ consideration

high; high

The best response to influence tactics, from the standpoint of the leader, is when a shift in both the behaviors and the attitudes of employees occurs—otherwise known as

internalization

____ is the use of power and influence to direct the activities of followers toward goal achievement.

leadership

"Make sure you describe the purpose of your request" is a suggested guideline for using ______ power.

legitimate

Mark, David, Tia, and Ashley are team members in a computer programming class. They have been assigned the task of creating a computerized payroll system involving multiple programs. Mark and Tia worked very hard and created programs that worked well. David and Ashley, however, did not work as hard as they could and created programs with numerous errors. This resulted in a payroll system that could not be implemented. The team's poor performance that was a result of David and Ashley not doing their best can be termed as

motivational loss.

Wren and Zola are on a team that has been assigned to cut production costs in an electronic component production facility. For several months, they have argued and made no progress. This morning, their supervisor told them that she expected the team to have a viable plan within three weeks. Wren and Zola realize that they need to work together to accomplish team goals, and consequently, they begin to cooperate with one another. Wren and Zola are in the _____ stage of team development.

norming

The optimal combination of leader behavior in the R3 stage of the life cycle theory of leadership is

participating.

When Mia performs routine tasks needed to keep progress moving in her team, she is performing the role of a(n)

procedural technician.

A planning team composed of engineers, architects, designers, and builders that is charged with designing a suburban town center is a(n) _____ team.

project

A team was formed to coordinate the impending ISO accreditation process for a company over a period of six months. The team members are drawn from various departments. Which of the following types of teams does this most exemplify?

project teams

As head of the sales team, Kevin has the power to dispense sales leads to the members of the team. He gives the best leads to the personnel who impress him the most at any given moment, and therefore the members of the team are always trying to impress Kevin. He possesses ______ power.

reward

Noah, a services manager at the Feel Well Health Clinic, consults an alternative medicine specialist to see if it is feasible to incorporate certain treatments as part of the clinic's services. Noah is performing a(n) _____ activity of the boundary spanning process.

scout

An example of a management team would be a

team that oversees the functioning of all the teams in an organization and coordinates activities among teams.

"Diversity on attributes such as cultural background, race, and attitudes is associated with communication problems and ultimately poor team effectiveness." This statement represents the theory of the _____ approach to diversity in teams.

similarity-attraction

The marketing team of A.T. International was asked to develop the marketing strategy for the European market. Members of the team were provided with all the information required to make good recommendations to the leader but failed to deliver due to their lack of insight and poor judgment. This indicates that the marketing team had low

staff validity

Jimmy and Beth have both been assigned to a team to choose how to dispose of waste. Jimmy has long believed the company should create its own waste disposal department, and Beth has long believed they should hire an outside vendor to handle it. They both cut each other off in meetings, refuse to listen to each other, and have made some people on the team choose sides and feel resentment toward other members. Jimmy and Beth are on a team in the _____ stage of team development.

storming

Which of the following represents the correlation between organizational commitment and transformational leadership?

strong, positive

Process gain is synonymous with

synergy.

As a result of a strong marketing push during the pre-holiday period, sales of the Talking Tomato novelty toy increase by 150 percent. Troy, the production manager for the company that makes the product, is tasked with making sure the company can meet demand in the coming months. Things seem to be going well at first, but then the assembly line manager tells Troy that they are low on the audio components that provide the Talking Tomato's vocal sounds. After checking his past purchase orders, Troy realizes he failed to submit a request for additional parts. As a result, the assembly line workers are unable to deliver enough units to keep store shelves stocked for the holidays. Troy would have avoided this mistake if he had employed which of the following teamwork processes?

systems monitoring